AIOps a technical overview - ITConcepts...ITOPS expertise • Splunk Entreprise • BMC ControlM •...
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Smart solutions for your business. ITConcepts Grundstrasse 10 6343 Rotkreuz Telefon: +41 41 - 790 33 33 Telefax: +41 41 - 790 35 35 [email protected] www.itconcepts.ch AIOps – a technical overview Tobias Kull, ITConcepts 18.01.2019
Transcript of AIOps a technical overview - ITConcepts...ITOPS expertise • Splunk Entreprise • BMC ControlM •...
Smart solutions for your business.
ITConcepts Grundstrasse 106343 Rotkreuz
Telefon: +41 41 - 790 33 33Telefax: +41 41 - 790 35 [email protected]
AIOps – a technical overview
Tobias Kull, ITConcepts
18.01.2019
ITOPS expertise
• Splunk Entreprise
• BMC ControlM
• Infoblox NetMRI
IAM expertise
• CyberArk
About my background
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Tobias Kull
Ing. Telecom
MAS Information Security (in education)
Consultant since 2008
Agenda
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1.
2.
3.
5.
ITOps description
Overview
Implementation
Key success
Agenda
4. Show stoppers
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Definition AIOps
«According to Gartner, IT Operations personnel (IT Ops) are in the midst of a revolution. The forces of digital business transformation are necessitating a change to traditional IT management techniques. Consequently, we are seeing a significant change in current IT Ops procedures and a restructuring in how we manage our IT ecosystems. And Gartner’s term that captures the spirit of these changes is Artificial Intelligence for IT Operations (AIOps).»
Gartner’s definition
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Overview
Network Application Hardware ITSM LogStorage SaaS IoT
AIOps
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Implementation
Step 1: Where problems are lieing in our IT services
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Implementation
Step 2: Identify valuable data
More data you can provide and more AIOps will perform
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Implementation
Step 3: Understand and learn
Use the deep knowledge of your ITOps team!
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Implementation
Step 4: Machine Learning
The more key indicators AIOps knows about and the more data it has to search, a better accuracy can be expected
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Implementation
Step 5: Automation
Problems can be fixed before they occur or at least detected
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Implementation
"Take it step-by-step, starting in one area of your business, one system or application, one team or organization. Then repeat across other businesses, applications, and teams."
—Andi Mann (http://www.linkedin.com/in/andimann)
Important
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Where do you see your difficulties?
Go to www.menti.com and enter the code 39 40 4
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Difficulty no1
"AI is not a replacement for IT professionals. It’s a way to augment their abilities."—Guy Hummel (https://www.linkedin.com/in/guy-hummel/)
Difficulty 1: AIOps does not work alone
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Difficulty no2
Difficulty 2: Few data, unusable data
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Difficulty no3
As teams are working a silo mode with they own data sets, nobody has the complete overview.
Collect as much data as possible
Share them with all the teams
Store them for a long period of time
Build useful data sets to train AIOps
Difficulty 3: Datasets overview
• Small steps lead to success
• Know your data
• Know your services
• Use your ITOps employees’ know-how
• AIOps is an ongoing process
Success keys
https://quotesgram.com/img/team-building-quotes-for-work/12867243/
"AI is not a replacement for IT professionals. It’s a way to augment their abilities." — Guy Hummel, Cloud Academy, Inc.
Collect data, train AIOps
ITConcepts Professional GmbHITConcepts Solutions GmbHGrundstrasse 106343 RotkreuzSchweiz
Telefon: +41 41 790 32 32Fax: +41 41 790 35 35Web: www.itconcepts.chE-Mail: [email protected]
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Questions?
