Dr Deepak Agrawal

Additional Professor, Neurosurgery & chairman, Computerization

All India Institute of Medical Sciences

New Delhi

AIIMS APPOINTMENT SYSTEM

THE FAIRYTALE SO FAR

BACKGROUND

• 9000-10000 OPD Patients/ day

• Start queuing up since 3AM

• Multiple Queues

• Those who cannot be seen keep trying their luck every day

2013• No Appointments• Only registration for walk in patients• Registration process was computerized by

NIC• ‘No need’ for an appointment system

NEED FOR AN APPOINTMENT SYSTEM

• Patient does not have to stand in multiple queues

• Can take a date convenient to him/her

• Details of the doctor/ room/ location are available to him in advance

REVAMPING THE OPD REGISTRATION MODULE

Alice in Wonderland

WISHLIST

• Common appointment system across AIIMS

• Should take into account the local policies of various departments

• Highly configurable

• Allow Auto-doctor select

• Allow PA’ s to give appointment to specific doctors

Alice Laughed

• “There is no use trying”, she said “one cant believe impossible things”

• “ I dare say you haven't had much practice” said the queen. Why when I was your age…

Alice in Wonderland

NIC• Developed the module after many

iterations

Alice in Wonderland

ONLINE SYSTEM FOR APPOINTMENTSMiddle of 2014

• Only for follow up patients with UHID number

February 2015

• Android App

• Online appointment system for New Patients

April 2015

• Aadhaar linkage

Alice in Wonderland

VARIOUS MEANS FOR BOOKING APPOINTMENT

VARIOUS RESOURCES

AIIMS EXIT COUNTERS

IVRS

CALL CENTRE

MOBILE APP

WEB PORTAL

CURRENT SYSTEM

• 170 OPD’S & Clinics configured

• Highly configurable

• E-OPD Card

• Linked with payment gateway

FUTURE DIRECTIONS

• Integration with Queue management system

• Customised instructions to patient based on OPD/Clinic selected

• SMS/ Email integration

ACHIEVEMENTS• We have succeeded in

cutting the crowd outside the RAK OPD by half.

• About 50 per cent of the total patients seen by a department are already through prior appointments.

THANK YOU

Alice in Wonderland