AIESEC ANFA LCM #3
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Transcript of AIESEC ANFA LCM #3
AIESEC ANFA JANUARY LOCAL MEETINGWELCOME TO
LCM 2014
Applaude time
OC NLDS TEAM
BRAIN ON FIRE CONFERENCE
YSE OPENNING
BETCOOP TEAM
Teach me if you can team
OC Journey in Casablanca
ANFA MAGAZINE TEAM
ARD LAUNCH
IGIP Phoenix
AIESEC ANFA
OPENNING PLENNARY
Who ’s in that House ?
ER ?
F ?
Igcdp?
Igip ?
IM&M ?
OGX ?
TM ?
OPENNING PLENARY
About myself2011 Joined AIESEC2012 OGX memberLCVP Applicatant twice2013 OGCDP TLApplicant CC twiceNST OGCDP applicant twiceIC GYV delegatesLCVP applicant twice2014 CEED in AIESEC ANFA
Our contribution to the world
Reality
• MA: 25 - 25 - 12 – 15
• RE : 31 – 56 – 11 – 14
Global Network
• Tajikistan
• Australia
• UK
• Colombia-Brazil
Facts
• Entrepreneurship
• Innovation
• Purpose
Our Shift
• Passion
• Energy
Thank you!
Customer relationship management
LCM 2014
Cicy Zhang
Beijing International Studies UniversityAIESEC BISU, Mainland of China
AIESE ANFA IM&M CEEDer
About Me About My AIESEC Journey
2012 September Join AIESEC
November Run for VP TM
2013 January VP MarComm
IM NST
2013 July Exchange in Egypt
August International
Congress
2013 November Run for LCP
2014 January CEED in AIESEC
ANFA
February OCP of a National
Conf.
PHOTO
CUSTOMER RELATIONSHIP MANAGEMENT
Study Translation & Interpreting in Beijing International Studies University
Cicy Zhang
AIESE ANFA IM&M CEEDerAIESEC UIBE, Mainland of China
Customer Relationship Management
From Customer To
Promoter
37
What is CRM?
CRM
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
CRM is...(WIKIPEDIA)
A model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
CRM is...(myaiesec.net)
A set of business processes enabling organizations to have more consistent and profitable interactions with it’s
stakeholders.
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
CRM is...(My Definition)
Anything that makes your customers or potential customers
happier with your products or survices and in return
benefits your business.
Anything makes he/she happy then benefits you.
CUSTOMER RELATIONSHIP MANAGEMENT
41
Why Do We
Care About
CRM?
CRM
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
C U S T O M E R F L O W
CUSTOMER RELATIONSHIP MANAGEMENT
STRANGER VISITOR LEAD CUSTOMER PROMOTER
ATTRACT CONVERT CLOSE DELIGHT SHOWCASE
It costs more to acquire a new customer than to retain a current
one.
HOW LIKELY IS IT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS?
NPS
CUSTOMER RELATIONSHIP MANAGEMENT
The best way to do marketing is to let your customer become your
promoter.
04/07/2023 CUSTOMER RELATIONSHIP MANAGEMENT
CRM makes us sustainable
45
Good Cases
From
MoC
CRM
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
EP LeaderProgram
04/07/2023
Hosted by AIESEC Mainland of China,Encourage EPs to turn ideas into
reality.While working on projects,
They do social survey and cross-cultural communication,
In order to create their own positive impact on society.
“
”
04/07/2023 CUSTOMER RELATIONSHIP MANAGEMENT
Social Media Showcasing(Newspaper, Internet)
Free Exchange Accounts
Opportunity of Facilitation in XPS
04/07/2023
Career Forum
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023 CUSTOMER RELATIONSHIP MANAGEMENT
Career Forum
04/07/2023
Online Platform
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023 CUSTOMER RELATIONSHIP MANAGEMENT
53
What about
AIESEC
ANFA ?
CRM
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
WHO IS OUR CUSTOMER
EPTraineeMemberAlumniPartnerBuddy……
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
TEAM TIME
CUSTOMER RELATIONSHIP MANAGEMENT
WHO is your customer?
HOW is your relationship?
WHAT service can you provide?
04/07/2023
TM: Members&Alumni
LC CultureCustomized Talent DevelopmentLife-long Connection• Opportunity sharing• Newsletter
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
OGX: Our EPs
Raise——Expectation SettingMatch——ServiceRealize——FeedbackReturn——Involve in LC events
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
ICX: Trainee Experience
Pre-exchange service (Matching efficiency, VISA survice...)Project quality (Diversity, Team experience...)Crisis management Follow-up survice (Certificate...)
CUSTOMER RELATIONSHIP MANAGEMENT
04/07/2023
ER: Company
Professional ProcessBranding SenseNational Database
CUSTOMER RELATIONSHIP MANAGEMENT
Every Customer Matters.
YOUTH LEADERSHIP
CUSTOMER RELATIONSHIP MANAGEMENT
61
Q&A
=)CRM
CUSTOMER RELATIONSHIP MANAGEMENT
Thanks!
Overcoming our challenges
Did you know ?
DID YOU KNOW?Co-delivery program within AIESEC 2015 vision
Co-Delivery program
Increasing quantity and quality of effective realization for the GCDP
Exchange program
What is Co-Delivery?
Why Co-Delivery?
Many reasons: • Growth in GCDP realizations between LC ANFA and LC
Partners (Hosting/Sending Entities).• Reduce the matching time of GCDP EPs/TNs.• Increase the matching / realization rate of GCDP
EPs/TNs.
How does it work?Responsibilities of Hosting entity (iGCDP)
Responsibilities of Sending entity (oGCDP)
Defining projects and EP demand for them, information materiels about the project
Accept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted.
Final selection of EP’s EP recruitment and final selection + accelerate the raising process.
Accelerate the matching process and provide the visa assistance if needed (IL).
Assuring proper assistance for the visa procedure (AIESEC VISA)
Assure the virtual integration (meet the other Eps, know the JD and the agenda…)
Give a well preparation to the Eps (Outgoing Preparation Seminar)
Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working.
Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD)Assuring a good reintegration of the Eps to the LC.
What will I gain from it?
Increased EP satisfaction Inreased TN satisfaction
EP's are getting matched directly or semi-directly after selection on oGCDP side
direct and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicants
oGCDP side is implementing some recruitment standards suggested by Poland as partnership countries
high standards of recruitment resulting in selecting the right candidates
Poland as partnership country is considering inputs from oGCDP recruitment in the final selection of EP's
both sides participate in the EP preparation and induction process and assure it's high standards
both partnership countries are co-managing the EP servicing process
Any Question?
Thanks for listening
My leadership story
I Joined
IM²department
ACTIVTY = 0
WARNING EMAIL 2nd WARNING EMAIL
Become Active
Opportunities…
Coordinator IGCDP - IM²
BROUGHT TO YOU BY:
TL QUALTY & EXPERTISE
IM² department
CLOSING PLENNARY
Week 5 - Opportunities & social agenda
Leadership opportunities
OC local conference launch
Reallocation for iGIP & TM
Local compendiumboard of reflexion
Social agenda
The committee talksEvery Tuesday 4th February– starting 6:30PM
SUGGAR HILLS COFFEE
HANG OUT & More
Saturday 8th of February – Afternoon /evenning
Catch up week end
Scéance dial 7!Movie watching / Walking on the
cost / Dinner at fast food or coffee
The Sushi DinnerDinner at a sushi restaurant , laughing, sharing and music
appreciation
OR ?
#AIESECTOPICS
LCM 2014
Thank you.
December local meeting
PICTURE TIMMMMMEE