iPoSinteractive Point of Sale

iPoS changes the entire customer experience

iPoS – an industry-leading game changer

Native Appon a tablet

Interactive, intuitive

Independence from internet Fast and uninterrupted service Lightweight device

A new customer experience Guides through a natural sales conversation Easy to use, easy adoption by advisors

Functional complete

Completely paperless sale From presentation kits to electronic signature Enables Straight Through Processing

iPoS: one-visit paperless sale

Sales kits

Financial Needs

Analysis

Product quotation

Appli-cation

Biometric signature

Attach,pay

Submit

iPoS: one-visit paperless sale

Sales kits

Financial Needs

Analysis

Product quotation

Appli-cation

Biometric signature

Attach,pay

Submit

iPoS – electronic signature

Robust & reliable

Easy integration

Stable and reliable, little maintenance

Little efforts when upgrading the operating system

Time to market, little technical know-how required

Integration in offline native App

Secure biometric signature

Biometric: sequence, speed, acceleration of strokes

Document, signature are inseparable, unchangeable

iPoS launch by country

8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1

Singapore

Aug2012

ChinaMalaysiaIndonesia

Dec2012

Thailand

May2013

PhilippinesSri Lanka

Jun2013

KoreaVietnam

Oct2013

Hong KongTaiwan

Jan2014

201420132012

Productivity of iPoS advisors

non-iPoSadvisor

iPoSadvisor

+34%

Annualised New Premium per advisor in 2014

iPoS – impactful benefits

Fast turnaround

Advisors’ productivity

Complete and pre-validated documentation Instant compliance and underwriting decision Straight Through Processing

Less meetings with one customer Enhanced mobility, meet more customers Address multiple needs, higher case size

Customer experience

Interactive, progressive buying experience Explore more options, deeper conversations Enhance customer engagement

1. Group EXCO identifiedpositive deviance in Taiwan

2. Nimble team ofpassionate believers

3. Distribution led:practical and

sales field oriented

4. Empowerment:decision authority +

responsibility for results

5. Learningimprovement

cycle

iPoS - how did it all start? What made it successful?

iPoS – awards and accolades

“AIA has clearly stolen a march on the industry with both the speed and the

comprehensive nature of their solution.

It is difficult to see how realistically,in the next couple of years at least,

the competition can catch up.”

Winner of Innovation Award 2013

Winner of the IDS Financial InsightsInnovation Award, “one of themost anticipated Financial ServiceIndustry awards in Asia/Pacific”

iPoS in the Philippines

iPoS in Thailand

iPoS in Vietnam

A typical street scene:

Buying insurancefrom AIA:

customer’s phone and advisor’s iPad

The Real Life of Justin, an AIA agent

The New Frontier

Evolving iPoS to iMO