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Transcript of AIA for communication COM_TechnicalPresentation_20130308
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AIA for Communications
A Technical Overview
March, 2013
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2013 Oracle Corporation Proprietary and Confidential 2
Mobile
Mobile
The following is intended to outline our generalproduct direction. It is intended for inforation
purposes only! and ay not "e incorporated into anycontract. It is not a coitent to deli#er any
aterial! code! or functionality! and should not "erelied upon in a$ing purchasing decisions.The de#elopent! release! and tiing of any
features or functionality descri"ed for Oracle%sproducts reains at the sole discretion of Oracle.
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2013 Oracle Corporation Proprietary and Confidential 3
Mobile
Mobile
Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product '(' PIP
Custoer '(' PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP e#enue &ccounting Integration
Copati"ility 'atri/
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4
Oracle Application Integration Architectureo!plete, Open, Integrated, and "est#in#class
Po$ered b% Oracle &usion Middle$are'e(erage Oracle)s best*in*class, standards*based +OA Middle$are plator!
-eerence Process ModelsOpti!i.e business peror!ance le(eragingOracle)s e/tensi(e e/perience and bestpractices
Pre*"uilt IntegrationsAccelerate i!ple!entation o discreetbusiness processes using AIA)s pre*builtintegrations across Oracle Applications
&oundation Pac"uild cross*unctional business processesacross an% o %our applications utili.ing astandardi.ed approach and !ethodolog%
Complete. Open. Integrated. Best-in-class.
BPM Suite
Process Manage!ent-egistr%
-epositor%
+er(ice
Manage!ent
SOA Governance
Process
Integration
"2"
Integration
SOA Suite ODI Suite
"ul ataProcessing
ataualit%
Foundation Pack
-eerence Process
Models
o!!on Obects
+tandard +hared +er(ices
+OA5"PM &ra!e$or
Methodolog%e(eloper 6tilities
Pre*"uilt IntegrationsPacaged Integration Accelerators &or +peciic Applications Processes7
Process Integration Pacs and irect Integrations
2012 Oracle Corporation Proprietary and Confidential
For a complete introduction to AIA please refer to the first three sections of the AIACOMSales Presentation available from
httpy.oracle.cositecg"uproductssolutionsenterpriseapplicationsaiainde/.htl
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8
Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product (ata u" PIP
Custoer u" PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP e#enue &ccounting Integration
Copati"ility 'atri/
2012 Oracle Corporation Proprietary and Confidential
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9
AIAOM O(er(ie$ # Oracle AIA or o!!unications
)tandards"ased! pre"uilt! and fle/i"le
integrations deli#ering a producti4ed and
coprehensi#e Concept to Cash )olution
2012 Oracle Corporation Proprietary and Confidential
5 &ccelerate transforation
5 Optii4e "usiness processes
5 (eli#er orecopelling ser#ices faster
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AIAOM O(er(ie$ # A(ailable Products
'icensable o!ponent O(er(ie$
1; &oundation Pac /tension or
o!!unications
Counications specific o"6ect definitions! "usiness ser#ices! and
"usiness process li"rary to integrate Oracle and nonOracle apps
2; Product MM PIP-ase Pac$ plus 7 Options )ie"el C'!Oracle -'! Oracle (esign )tudio! andOracle 8-usiness )ite
8na"les faster product launch "y synchroni4ing product inforationfro a Oracle Product u" +OP, to )ie"el C'! OracleCounications -'! Oracle Counications (esign )tudio! andOracle 8-usiness )uite
3; usto!er MM PIP-ase Pac$ plus 3 Options )ie"el C'!
Oracle -' * Oracle 8-usiness )ite
8nsures that cleansed! consistent! and coplete custoer data isreadily a#aila"le across applications "y astering custoer data inOracle Custoer u" +OC, and autoatically synchroni4ing it to)ie"el C'! Oracle Counications -'! and 8-usiness )uite
4; o!!unications Order to ashIntegration Pacs or
)ie"el C' +C',
Oracle O)' +O)',
Oracle -' +-',
&utoates Product )ynch "etween C' and O)' &utoates order fulfillent fro C' +)ie"el, through central order
anageent +O)' CO',! ser#ice order anageent +O)' )O',and "illing +-',
&utoates data synchroni4ation to ensure accuracy * realtiea#aila"ility of custoer! product! and pricing data "etween C' and-'
9; Agent Assisted "illing are=AA" PIP)ie"el C' to Oracle -'
9nifies custoer care "y integrating the "illing anageent processand pro#iding realtie and actiona"le #iew of "illing data fro theC' syste
:; -e(enue Accounting =-AIntegrationOracle -' to Oracle 8-usiness )uite
Pro#ides a perforance optii4ed :eneral ;edger +:;, integrationipro#ing :; accounting! reporting and accuracy
2012 Oracle Corporation Proprietary and Confidential
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"usiness Process +upporting Process Integration Pac=s
Product 'iec%cle Manage!ent Product '(' PIP +offers! "undles and products synch fro Product u" torele#ant participating applications,
Cos Order to Cash )ie"el * -' Integration Pac$s +product synch fro-' to )ie"el,
Cos Order to Cash )ie"el * O)' Integration Pac$s +synch )ie"elproduct class to product specification in (esign )tudio,
Order Manage!ent Cos Order to Cash )ie"el! O)' * -' Integration Pac$s
usto!er Manage!ent Cos Order to Cash )ie"el * -' Integration Pac$s +create custoersynch * update custoer integration flows,
&gent &ssisted -illing Care +update custoer synch,
Custoer '(' PIP +ena"les access to cleansed and enriched custoerdata fro OC through atch * fetch! synch! and erge integration flows,
"illing Manage!ent &gent &ssisted -illing Care +)ie"el and -' integration,
ollections Manage!ent &gent &ssisted -illing Care +)ie"el and -' integration,
-e(enue Accounting e#enue &ccounting PIP +:; integration "etween -' and 8-usiness)uite,
AIAOM O(er(ie$ # "usiness Process to
PIP Mapping
2012 Oracle Corporation Proprietary and Confidential
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Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product '(' PIP
Custoer '(' PIP
Counications Order to Cash
O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP
e#enue &ccounting Integration
Copati"ility 'atri/
2012 Oracle Corporation Proprietary and Confidential
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AIA or o!!unications
Process Integration Pac
Product MM
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(ata anageent costs associated to Products and )er#icesare too high.
Product etadata is fragented and product definitions are
inconsistent across applications
Concept to ;aunch cycle ta$es too long
;ac$ of Centrali4ation of core counication product and
pricing definitions
;iited Control on the lifecycle anageent of entities across
applications
;iited or no "undling and discounting options
oncept esign e(elop Best Production Modi%
Idea
-etire
Product MM PIP # hallenges
2012 Oracle Corporation Proprietary and Confidential
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(ata consolidation across #arious
#endorlegacy catalogs
(efine Product Classes! )iple
Offers! -undled Offers! Catalogs!-asic Pricing! 'ultiple Pricelist!
Copati"ility ules
Centrali4ed #ersioning! change
control! appro#al wor$flows ;ifecycle
policies
ole "ased access control
Product appings across applications
and counication li"rary with 300=
attri"utes
&ccelerator connectors
TheProduct MM PIP ena"les faster product design and launch "y synchroni4ing productinforation fro a central hu" to )ie"el! Oracle Counications -illing and e#enue
'anageent! Oracle Counications (esign )tudio! and 8-usiness )uite
De% "usiness "eneitsDe% &eatures
)ingle point solution fro design to
launch co#ering all aspects of product
lifecycle anageent
(ecrease Tieto'ar$et for >ew
Offer Introduction
&ccelerate integration pro6ect
ipleentation
educed Total Cost of Ownership
Product MM PIP # &eatures "eneits
2012 Oracle Corporation Proprietary and Confidential
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Product
Hub or
o!!s
+iebel
"-M
"+
esign
+tudio
Product MM PIP
+AP
hannels
@"@"
-BAI'-BAI'
PO+PO+
Partners MEOs
ricson
Product
atalogs
&ulill!ent
+%ste!s
Eendor atalogs
'egac% +%ste!s
'egac% stacs
Products "illing In(entor% &ulill!ent Pro(isioning +hip!ent Manuacturing Maintenance
EBMPayload
Oracle Product MM IntegrationAn o(er(ie$
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Product MM Process Integration-M and "-M options
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Product MM Process Integrationeining static attributes in Product Hub
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1:
Product MM Process IntegrationMapped to ields in +iebel
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1?
Product MM Process Integrationesign +tudio option
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1F
Product MM Process Integration+ option7 Product lass deinition in Product Hub
Product lass
P d t MM P I t ti
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Product MM Process Integration+ option7 Product lass i!ported in esign +tudio
9; Eeri% Product lasses and attributes are i!ported into esign +tudio
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Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product '(' PIP
Custoer '(' PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP
e#enue &ccounting Integration
Copati"ility 'atri/
2012 Oracle Corporation Proprietary and Confidential
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22
AIA or o!!unications
Process Integration Pac
usto!er MM
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usto!er MM PIP # hallenges
Custoer data is incorrect and inconsistent across
applications
Custoer data is fragented across applications
Custoer data is duplicated within applications
Coplete and accurate #iew of the custoer is not
a#aila"le to custoer focused applications
2012 Oracle Corporation Proprietary and Confidential
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'atch * ?etch etrie#e e/isting
trusted custoer data atching "asic
custoer inforation entered. )ync &utoatically synchroni4e
Custoer data "etween &pplications
and C('
'erge Identify duplicated custoer
data and erge it.
Person (ata 8nrichent through 3
rd
Party &pplication
Theusto!er MM PIP ena"les single source of custoer truth in OC and aintainsconsistent custoer info in )ie"el! 8-)! and -'
De% "usiness "eneitsDe% &eatures
usto!er MM PIP# &eatures "eneits
Preintegration of "est of class
custoer focused applications
reduces )oftware ipleentationcosts.
Producti4ed solution reduces )oftware
aintenance costs.
Consistent and &ccurate custoer
inforation across operation systes
reduces error conditions. Coon )er#ices and O"6ects can "e
e/ploited "y 3rdparty applications
through )O&ena"led integration.
2012 Oracle Corporation Proprietary and Confidential
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usto!er MM PIP # O(er(ie$
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usto!er MM PIP # High 'e(el esign
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2:
Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product (ata u" PIP
Custoer u" PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP e#enue &ccounting Integration
Copati"ility 'atri/
2012 Oracle Corporation Proprietary and Confidential
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2?
o!!unications Order to ash # O(er(ie$
o!!unicationsOrder to asho!!unicationsOrder to ash
"-M Pac
+ieb
elP
ac0 O+
MPac0
+iebel Pac
O+M Pac
"-M Pac
Order to ash Integration Pac or +iebel -M ororder capture and ser(ice integration to an%
central order !anage!ent s%ste! and an% billing
s%ste! (ia AIA or the purpose o custo!er order
ulill!ent interaction $ith central order
!anage!ent;
Order to ash Integration Pac or Oracleo!!unications Order and +er(ice Manage!ent
or O+M central order !anage!ent integration to
an% -M, billing and ser(ice pro(isioning s%ste!
(ia AIA or the purposes o custo!er order
ulill!ent;
Order to ash Integration Pac or Oracle "illingand -e(enue Manage!ent or custo!er
s%nchroni.ation and billing initiation and
ulill!ent reGuests initiated ro! an% central
order !anage!ent s%ste! (ia AIA;
2012 Oracle Corporation Proprietary and Confidential
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Agenda
Introduction to &I&
&I& for Counications O#er#iew
Product '(' PIP
Custoer '(' PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP e#enue &ccounting Integration
Copati"ility 'atri/
2012 Oracle Corporation Proprietary and Confidential
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+iebel -M O+M Process Integration PacsDe% hallenges
1. It ta$es too long to introduce new products
2. )low order deli#ery
3. Cost of ser#ice deli#ery
7. >ot ha#ing a coprehensi#e software solution
A. Too any anual and redundant acti#ities
B. (ifficulty trac$ing order progress and status
. ;ac$ of endtoend process support
D. Inefficient orderhandling
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O)' pre"uilt cartridge for &I&
Product class synchroni4ation
"etween )ie"el C' and O)'
8/tended orderline status and#isi"ility
Coplete support for new! re#ision *
follow on orders
Order priorities and future dated
orders
Interface order fallouts into )ie"el
C' as trou"le tic$ets
:uaranteed deli#ery and proper
essage seEuencing
The Oracle o!!unications Order to Acti(ate process integration pac$ autoates theorder anageent process "etween )ie"el C' and Oracle O)'! including Product Class
synchroni4ation! order deli#ery and life cycle anageent! and order fallout.
De% "usiness "eneitsDe% &eatures
educe integration and
deployent tie cost
?aster tietoar$et with new
productsser#ices
Ipro#e product lifecycle
anageent
:reater accuracy of products
across C' * O))
8nhance agent and custoer
#isi"ility and accuracy
educe Order ?allout and
facilitate speedy reco#ery
+iebel -M O+M Process Integration Pacs&eatures "eneits
2012 Oracle Corporation Proprietary and Confidential
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+iebel -M O+M Process Integration Pacs
O(er(ie$ +OA*based integration and deplo%!entaccelerator that auto!ates the orderdeli(er% process across +iebel, O+M andbilling $ith the ollo$ing integrationpoints7
1; +ales order sub!ission and updates &ro!+iebelOrder apture to O+M entral Order Manage!ent
2; usto!er s%nc and order billing &ro! O+M entralOrder Manage!ent to "illing
3; +er(ice pro(isioning &ro! O+M entral OrderManage!ent to O+M +er(ice Order Manage!ent=Pro(isioning
4; Brouble ticet logging or allout incidents
&ro! O+M entral Order Manage!ent to +iebel+er(ice
8; Product class !apping &ro! +iebel +ales atalogtoO+M entral Order Manage!ent
SIEBEL
"illingBRM
@eb Partnerall
enter
-etail
CRM
"6+
+er(ice&ulill!ent
OSM
AIAAIA
entralOrder Manage!ent
OSM
AIAAIA
Order to "ill is reGuired to connect to "-M
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+iebel -M O+M Process Integration Pacs
High 'e(el esign
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3F
AIA or o!!unications
Process Integration Pacs
o!!unications Order to ash
+iebel -M and Oracle "-M Option Pacs=enabling Order to "ill "usiness Processes
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+iebel -M "-M Process Integration Pac
O(er(ie$Processes 8na"led O#er#iew
1. Process Integration for Product;ifecycle 'anageentOracle "-M +iebel -M
5 )ynchroni4es "illing products anddiscounts fro Oracle -' to )ie"el C'
2. Process Integration for Order'anageent+iebel -MOracle "-M
5 &utoates order processing "etween )ie"elC' and Oracle -'
3. Process Integration for Custoer'anageent
+iebel -MOracle "-M
5 )ynchroni4es custoer data "etween fro)ie"el C' to Oracle -'
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4:
+iebel -M "-M Process Integration Pac
O(er(ie$
Processes 8na"led O#er#iew
1. Process Integration for Product;ifecycle 'anageentOracle "-M +iebel -M
5 )ynchroni4es "illing products anddiscounts fro Oracle -' to )ie"el C'
2. Process Integration for Order'anageent+iebel -MOracle "-M
5 &utoates order processing "etween )ie"elC' and Oracle -'
3. Process Integration for Custoer'anageent
+iebel -MOracle "-M
5 )ynchroni4es custoer data "etween fro)ie"el C' to Oracle -'
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4F
+iebel -M "-M Process Integration Pac
usto!er Manage!ent 6pdate usto!er
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+i b l -M "-M P I t ti P
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+iebel -M "-M Process Integration Pac
in Action usto!er proile and order capture in +iebel
Customer record
created in Siebel
Customer order
intent captured in
Siebel
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AIA or o!!unications
Process Integration Pac
Agent Assisted "illing are
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AA" O er ie
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8F
Processes nabled O(er(ie$
1; Process Integration orusto!er Manage!ent)ie"el C' Oracle -'
+%nchroni.es custo!er data ro! +iebel-M to Oracle "-M
2; Process Integration or "illingManage!ent
)ie"el C'Oracle -'
-etrie(e billing related inor!ation ro!Oracle "-M to +iebel -M
3; Process Integration orollection Manage!ent
)ie"el C'Oracle -'
+%nchroni.es collection data bet$een+iebel -M and Oracle "-M
AA" # O(er(ie$
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AA" O(er(ie$
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AA" # O(er(ie$
Processes nabled O(er(ie$
1; Process Integration orusto!er Manage!ent)ie"el C' Oracle -'
+%nchroni.es custo!er data ro! +iebel-M to Oracle "-M
2; Process Integration or "illingManage!ent
)ie"el C'Oracle -'
-etrie(e billing related inor!ation ro!Oracle "-M to +iebel -M
3; Process Integration orollection Manage!ent
)ie"el C'Oracle -'
+%nchroni.es collection data bet$een+iebel -M and Oracle "-M
2012 Oracle Corporation Proprietary and Confidential
AA" "illing Manage!ent Integration
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AA" # "illing Manage!ent Integration
O(er(ie$
usto!erIdentit%
"illingetails
Adust!entHandling
Pa%!entProcessing
+ub!it Pa%!ents
hoose ierent
Pa%!ent Methods
Eie$ Pa%!ent
Histor% and +tatus
+ub!it Adust!ent
-eGuest
"ill and +er(ice le(el
Adust!ents
Eie$ Adust!ent
Histor% and +tatus
Account "alance
In(oice etails
6nbilled 6sage
Monetar% and on*
!onetar% "alances
usto!er Identiies
$ith Account I orPhone u!ber
usto!er -eGuests
"illing Inor!ation
2012 Oracle Corporation Proprietary and Confidential
AA" "illing Manage!ent Integration
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AA" # "illing Manage!ent Integration
High 'e(el esign
usto!erIdentit%
"illingetails
Adust!entHandling
Pa%!entProcessing
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AA" "illing Manage!ent Integration
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99
Service
Charges
Item
Charges
AA" # "illing Manage!ent Integration
6nbilled 6sage
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AA" # ollection Manage!ent Integration
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:0
AA" # ollection Manage!ent Integration
High*'e(el esign
)ync of Collections &ctions fro -' to C' iew collections status and ta$e actions in C'
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AIA or o!!unications
irect Integration
-e(enue Accounting
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-e(enue Accounting # O(er(ie$
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:?
-e(enue Accounting O(er(ie$
Point*to*point integration
bet$een Oracle "-M and *
"usiness +uite =C' integration
Opti!i.ed or reGuent batchloads and high (olu!es o data
'e(erages Oracle ata Integrator
=OI or high peror!ance
transor!ation and loading
BM Server
Oracle *"usiness +uite
OIscripts=load
transor!
C'reports=M'
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-e(enue Accounting # in Action
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?0
-e(enue Accounting in Action
#======================================================================
# GLIDs for Wireless Service
#======================================================================
#======================================================================
# G/L ID for purchase rate
#======================================================================
glid (
id 1000001
descr Wireless Purchase Fees
glacct !illed gross 01"10"110"100"11 01"10"$00"100"11
glacct !illed disc 01"10"110"100"11 01"10"$0$0"100"11
glacct !illedear%ed gross 01"10"110"100"11 01"10"$010"100"11
glacct !illedear%ed disc 01"10"110"100"11 01"10"$0$0"100"11
glacct !illedu%ear%ed gross 01"10"110"100"11 01"10"010"100"11
glacct !illedu%ear%ed disc 01"10"110"100"11 01"10"$0$0"100"11
glacct u%!illed gross 01"10"11&"100"11 01"10"$0&"100"11glacct u%!illed disc 01"10"11&"100"11 01"10"$0$0"100"11
glacct u%!illedear%ed gross 01"10"11&"100"11 01"10"$01&"100"11
glacct u%!illedear%ed disc 01"10"11&"100"11 01"10"$0$0"100"11
glacct u%!illedu%ear%ed gross 01"10"11&"100"11 01"10"01&"100"11
glacct u%!illedu%ear%ed disc 01"10"11&"100"11 01"10"$0$0"100"11
glacct prev!illedear%ed gross 01"10"010"100"11 01"10"$0'0"100"11
eine C' idAssociate C'
ids to Accounts
Assignproducts $ith
C' ids
-un ledger
reports
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?1
g
Oracle "-M
M' le!ent
Oracle C'
olu!n in C' Interaceescription
JeportIdK 8?88>C81
Je#enueTypeK 8?88>C82 Concatenated and stored in 8?88>C82 colun
J-'L:;L)egentK 8?88>C82 Concatenated and stored in 8?88>C82 colun.
JPeriod)tartTieK &CCO9>TI>:L(&T8
JesourceIdK C98>CMLCO(8
J&:ross&ccountnaeN#alueK
)8:'8>T 1 30
JCreditK 8>T88(LC
J(e"itK 8>T88(L(
ard code >8H% )T&T9)
)M)(&T8 (&T8LC8&T8(
1 C8&T8(L-M
ard code &% &CT9&;L?;&:
;oo$up #alue using theJ)ource)ysteI(
)8TLO?L-OOQ)LI(
Bransor! data into
Oracle C' or!at
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?2
g
'oad data into
C'JIB-&A table
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Agenda
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?4
g
Introduction to &I&
&I& for Counications O#er#iew
Product '(' PIP
Custoer '(' PIP
Counications Order to Cash O#er#iew
)ie"el * O)' Process Integration Pac$s +O2&
Process,
)ie"el * -' Process Integration Pac$s +O2-
Process,
&gent &ssisted -illing Care PIP
e#enue &ccounting Integration
Copati"ility 'atri/
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Oracle AIA or o!!unications # +u!!ar%
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?F
o!plete, Open, Integrated, and "est*in*class
Pre-uilt Integrationspro#iding the "ac$"onefor a coprehensi#eConcept to Cash
Solutions Offering whichena"les C)Psto
5 u!p start proects
5 reduce riss
5 lo$er cost
racleAIA for Communications
AIA Foundation Pack !"tension #or Communications
-eerence Process
Models
+OA5"PM &ra!e$or Methodolog%
o!!on Obects
+tandard +hared +er(ices e(eloper 6tilities
Pre*"uilt Integrations
Pre-$uilt Integrations #or Communications
Order toCas%
AABCProduct
MDMCustomer
MDMevenue
Accounting
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