I am a very proactive and highly motivated individual with 5 years of Sales & Marketing experience,

3 and half years of hospitality experience, including customer relations and Public Relations. I possess

strong communication and interpersonal skills with a proven ability of working beyond the parameters

of the role with a high level of attention to detail. A personable team player with a flair for working

with diverse groups and providing maximum value to my team by exhibiting high levels of commitment

to all initiatives and a good business acumen.

Expertise Highlights

Exceeded sales targets by proactively

promoting the company with a

proven track record of Customer

Service Management.

Advanced skill set in operating

hospitality softwares.

Advanced up-selling skills to

maximise revenue.

Appointed as task force to facilitate

training of sales agents for a new hotel

(Jumeirah at Etihad Towers).

Knowledgeable on restaurant

reservations and room reservation

company processes and procedures,

including report analysis.

Specialist in long term leasing agreements.

PROFESSIONAL EXPERIENCE

GLORIA HOTELS & RESORTS, DUBAI, UAE February 2016 – Present

Cluster Sales Executive – Corporate Segment

Generating and maintaining customers of defined accounts / areas through sales activities (face to

face sales calls, telephone calls, entertainment, etc.).

Managing contracted third parties within UK, Asia and India.

Maintaining a high level of exposure for the hotel through direct sales, telephone, fax and written

communications.

Ensuring comprehensive & complete coverage of own hotel portfolio covering all levels of

AHMED GABER

Mobile: +97150 430 5602

Ahmed.gaber86@hotmail.com

accounts’ managerial & departmental executives through comprehensive client servicing by

achieving targets and maximising productivity.

Implementing & executing all sales objectives and action plans in order to reach and exceed set

targets.

Soliciting and serving transient, groups as well as meetings and events’ clients.

Formulating corporate offer letters and yearly contracts, including business correspondence with

clients.

Ensuring an efficient response rate within 24 hours to any business request.

Prospecting and producing sales leads for other regional hotels.

Proactively providing feedback to the all Sales team members on changing marketing conditions,

including trends in the competition, as a result of direct sales solicitation, telephone and direct

mail, in his / her market areas.

Facilitation of site inspections of the hotel.

Disseminating sales related information to other departments as appropriate.

Attending all pre & post – conference meetings arranged by the Event’s Management Department.

Thorough follow-up and debrief session with the Events Management Team post event followed

by personal calls and gratitude communications to the client.

Performing all duties and responsibilities in a timely & efficient manner in accordance to

established hotel policies achieving overall objectives.

Attending departmental & communication meetings.

Attend and representing the hotel at major events in the city.

Formalising and maintaining an up to date account & contact database as well as details in the

property management system.

Ensuring comprehensive and up to date knowledge of properties’ unique selling points, features,

amenities, services and policies.

Ensuring that selling strategies are adhered to during negotiations and maximising up selling

opportunities whenever possible.

Closely coordinating and communicating with the outbound sales office in regards to

accounts/markets serviced by them.

D’JUNCTION CREATIVE AGENCY, DUBAI, UAE July 2014 – Jan 2016

Business Development Manager

Key Results and Duties:

Building market position by locating, developing, defining, negotiating, and closing business

deals.

Training and mentoring of new colleagues.

Identifying trendsetter ideas by researching industry and related events, publications, and

announcements; including tracking competitors and their accomplishments.

Locating potential business deals by contacting potential partners; discovering and exploring

opportunities.

Screening potential business deals by analyzing and evaluating market strategies, deal

requirements and financials as well as recommending equity investments with a business

consultancy approach of evolving the company’s brand equity.

Developing strategies and positions by studying integration of new ventures aligned with the

company objectives and operational requirements through thorough examination and

elimination of potential risks factors

Closing new business deals by coordinating requirements; developing and negotiating

contractual terms; integrating contract requirements with business operational model.

Protecting the organization's value by keeping true to the IP confidentiality clause.

Enhancing business development and brand knowledge by actively participating in educational

opportunities; reading professional publications; maintaining personal networks and

participating in professional online development forums/seminars.

ICON INTERNATIONAL AGENCY, DUBAI, UAE

Oct 2013 – June 2014

Business Development Manager

Key Results and Duties:

Delivering sales targets in accordance to company objectives.

Formalisation of sales strategy in alignment to company goals.

Collation of clients/partner data and maintenance of key clients profiles.

Balancing customer service needs in correlation with company needs to achieve positive sales

targets by nurturing effective relationships to encourage repeat and recurring business.

Instrumental in delivering accurate product/service offering communications to clients/partners

to ensure they are constantly up to date with enhancements in product/service offerings.

Facilitation of prospective research for new business/clients acquisition.

Enhancing the company brand awareness in the market through attending seminars, forums and

conferences by facilitating business development opportunities.

Developing promotional material to effectively positioning and represent the company to clients.

Consistently monitoring competitor’s activities.

JUMEIRAH GROUP, CENTRAL RESERVATIONS Oct 2012 – Sep 2013

(GLOBAL OFFICE), DUBAI, UAE

Customer Sales Advisor

Key Results:

Handling high volume of sales and service related queries in an efficient and polite manner via

telephone and email communication.

Monitoring and actioning all queries via fax.

Providing relationship/customer management to all Tour Operators and Corporate clients

through high attention to detail and accuracy of information.

Processing of hotel room proposals ensuring clients requirements are fulfilled.

Supporting the department with all administrative duties, including call log reports.

Effectively cross-selling and up-selling various hotels globally.

Represented the company by applying Jumeirah’s Hallmarks and Guiding Principles and by

following the standard operating procedures.

Responsible for proactively selling, up-selling, and cross-selling all products and services

offerings within the Jumeirah portfolio in a friendly, professional and efficient manner.

Heavily focused on maximising sales by offering the highest level of customer service.

Achieved targets by maintaining exceptional performance at all times.

Maintaining and updating current guest and tour operator profiles/account information in

systems.

Responsible for continually monitoring guestroom blockouts in order to ensure a more accurate

availability proposal to potential guests.

Actively participated in prescribed customer service and sales training.

JUMEIRAH ZABEEL SARAY, PALM JUMEIRAH, DUBAI, UAE

Jan 2011 - Sep 2012

Sales Agent – Restaurant Reservations

Key Results:

Responsible for handling guest requests by recommending suitable dining options to best suit

the guest’s requirements and facilitating the reservation on the guest’s behalf.

Responsible for attending to both in-house and external guests requests, complaints, etc.

Promoting the hotel’s additional services to guests as an up-selling opportunity.

Adhering to booking procedures and policies by constantly being up to date with current and

accurate product knowledge to enhance guest satisfaction.

Responding to guests requests through written communication by effectively communicating all

detailed requirements to enhance the guest experience.

Proactively promoted the SIRIUS loyalty program by encouraging guests to sign up and become

a member.

Compilation of guest feedback reports for the Executive Committee and various departmental

heads.

Preparation of Restaurant Reservation Reports, Hotsos Reports and Opera Reports.

ICON INTELLIGENCE & MARKETING AGENCY

DUBAI, UAE

Mar 2009 - Dec 2010

Marketing and Business Development Associate

Key Results:

Responsible for promoting a Dubai based Marketing Agency specializing in fabrication of

exhibitions stands, large format digital printing, signage, exhibition organising and monitoring,

trade show display development, including window graphics and branding.

Formulated annual marketing plans to ensure alignment with company objectives.

Integrated brand awareness/tactical promotional campaigns to promote product offering both

online and offline.

Development of BTL marketing material.

Formalisation of media planning to promote the product/service offerings within the regional

market.

Development of company website.

Actively promoting the company profile/credentials through sales presentations to acquire new

business.

Nurturing client relationships through effective account management to maximise revenue.

Formalisation of sales reports against targeted objectives.

Onsite management and facilitation of projects i.e. trade show display development and

branding

Delivering revenue targets against company objectives.

Formalisation of sales plans and initiatives.

Collation of client data to ensure accurate profiling for company database.

Delivering accurate and timely company brand messaging to clients in order to maintain a high

level of market awareness.

Constant monitoring of competitor sales/marketing initiatives and responding accordingly.

Managing a team of promoters at various events and product launches to ensure sales targets are

achieved.

AL YOUSR TRADING CO, CAIRO, EGYPT

Dec 2006 – Feb 2009

Marketing Executive & Branch Manager

Key Results:

Facilitated the pre-opening management tasks to ensure smooth company launch.

Naming convention and logo identity development for an exclusive brand offering high-end

furniture.

Development of Visual Style Guidelines (VSG) for the company.

Brand development of stationery and promotional material, including brochures, flyers, posters,

etc.

Execution of product photography to enhance the marketing proposition.

Execution of signage layout and fabrication.

Market research to ensure differentiation from our competitors and defining a target audience

according to our product offering.

Formulated annual marketing plans to ensure alignment with company objectives.

Media planning (online and offline) for regional tactical campaigns to promote the product

offering.

Relationship building with creative agencies and suppliers.

Preparation of marketing campaign analysis reports.

Implemented integrated above and below the line marketing initiatives to promote the company

regionally and on a global level. Responsible for concept and briefing stages, including

production of marketing material.

Facilitated new product launches.

Profound knowledge on printing and production.

Developing and fostering relationships with local media to encourage product coverage in key

publications through advertorials.

Development of staff rosters and managing a team of 9.

Client servicing to ensure high levels of competency was achieved through product offering.

Stock analysis reports to ensure constant product availability.

BINCH MARK PROMO, CAIRO, EGYPT Jan 2006 - Nov 2006

Promoter

Key Results:

Guiding customers by providing them with extended product knowledge to align with their

purchase decision objectives.

Actively promoting various products at events, product launches, exhibitions and responsible for

actively responding to customer’s queries onsite.

Education& Certifications

Currently in progress – Sales Growth Certificate, Cornell University, Johnson Graduate School

of Management

September 2006 - June 2008 Diploma in Social Affairs-majoring in psychology / Social Works

Institute, Egypt

Certifications - Microsoft Office Suite (Ms Word, Ms Excel , Ms PowerPoint, Ms Outlook),

English Communication Skills.

System Skills:

Operating systems, Networking & Hardware - Expert

Opera Hotel Management System - Expert

CCA Customer Care Accelerator - Expert

Hotsos Hotel Optimization System - Expert

Epicure Restaurants Reservation System - Expert

Cisco, Avaya Operating System - Expert

Languages:

Arabic - Native

English – Fluent

Personal Skills:

Specialist in Long term leasing agreements.

High level of negotiation and upselling skills.

Formalisation and closing of deals effectively.

Strong interpersonal skills with attention to detail.

Strong written and verbal communication skills.

A team player with a positive attitude.

Ability to handle multiple tasks simultaneously.

Professional sales and presentation skills.

Proficiency in organizational planning and implementation.

Strong administrative ability.

Self-motivated, creative, confident, and highly energetic personality with a high level of

commitment.

Closing Skills, sales planning, selling to customer needs, market knowledge, Presentation skills.

Flexible, reliable and a dynamic individual.

REFERENCES AVAILABLE UPON REQUEST