AHIG|Winter 2014

Understanding is Everything

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Australian Health Industry Group

PO Box 916 | Moonee Ponds VIC 3039

Tel 03 9280 8061 | Fax 1300 731 171

austhig.net.au | ABN 87 160 399 655

Understanding is everything

Contents

Contents ________________________________________________________________________ 2

About us ________________________________________________________________________ 3

AHIG services ____________________________________________________________________ 4

Human resource audits _________________________________________________________________ 4

Strategic and business planning __________________________________________________________ 4

Change management and organisational restructures _________________________________________ 4

Workforce planning ____________________________________________________________________ 4

Performance development and improvement _______________________________________________ 4

Remuneration planning and analysis ______________________________________________________ 4

Work health and safety _________________________________________________________________ 5

Industrial relations _____________________________________________________________________ 5

Membership service ____________________________________________________________________ 5

Medical clinic administration and management ______________________________________________ 6

Training ______________________________________________________________________________ 7

Contact ______________________________________________________________________________ 7

Salary Options ___________________________________________________________________ 8

Employer choice and flexibility ___________________________________________________________ 8

Salary Options salary packaging cards ______________________________________________________ 8

Reasons to choose Salary Options _________________________________________________________ 9

Supporting RMIT students integrate work and learning ______________________________________ 12

Contact _____________________________________________________________________________ 12

Car Leasing Options ______________________________________________________________ 13

Contact _____________________________________________________________________________ 13

HF Legal Services ________________________________________________________________ 14

Advance Careers ________________________________________________________________ 15

Our mission __________________________________________________________________________ 15

Our values ___________________________________________________________________________ 15

For our candidates ____________________________________________________________________ 16

For our clients ________________________________________________________________________ 16

Contact _____________________________________________________________________________ 17

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Tel 03 9280 8061 | Fax 1300 731 171



About us

Australian Health Industry Group (AHIG), an independent management and consulting group, utilises its industry expertise, intellectual rigour and strength to assist its clients to solve complex business problems by delivering pragmatic outcomes that matter. Our company was created in direct response to an identified need within the health sector for a quality and competitively priced management and consulting service which understands the environment and focuses on the sector’s unique needs. We employ leading thinkers and specialists to provide independent analysis and advice to businesses in the health, welfare, disability and community health sectors where our innovative solutions focus on the operational performance of our clients. Our team, boosted through affiliations with complementary organisations, is comprised of individuals with a wealth of skills in finance, operations, people management, technology and strategic thinking, who provide a broad array of services to the sector. Our services focus on understanding our client’s needs and developing innovative and effective strategies which can be implemented and measured to demonstrate that our clients have met their objectives. We help our clients to effectively reduce some of the major costs of managing a modern workforce without compromising quality.

Australian

Health

Industry

Group

HF Legal Services

Salary Options

Car Leasing Advance Careers

Health Financial

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Tel 03 9280 8061 | Fax 1300 731 171



AHIG services

Our experienced Human Resources Practitioners will help you with skills development. Our areas of expertise include: Human resource audits

Our audits involve review of current systems, practices, processes, policies and procedures. We provide a detailed report with recommended strategies for achieving compliance and best practice outcomes. Our experienced team can also assist with implementation. Strategic and business planning

We provide strategic and business planning assistance to organisations wishing to clearly express and achieve their business objectives. Our services include

facilitating vision, mission and values statements

clarifying strategic objectives

strategic planning workshop

business plans

strategies to achieve objectives

implementation of strategies Change management and organisational restructures

Change management is the process of taking a structured approach to transition an organisation from a current to desired state. AHIG, through a process of stakeholder engagement will examine your infrastructure, people and policies to create a change management plan which will be consistent with your organisation’s future objectives. Our experienced advisers will work with you through all stages of the change management process. Our priority is to increase adoption and participation rates, minimise disruption, provide organisational flexibility and adaptability, increase problem solving and planning, minimise risk and help you to reap the benefits of change. Workforce planning

We will work with you to ensure you have a comprehensive workforce plan that operates throughout the employee lifecycle and provides your organisation with the capability to modify, grow and develop the workforce skills of your business. Performance development and improvement

Our advisers work with organisation’s to develop effective systems for performance development and improvement. Aligning performance development and improvement to achieve individual career goals which contribute to the achievement of team and organisational goals is one of our strengths. Remuneration planning and analysis

We believe that remuneration reviews are best conducted as part of the ongoing investment cycle and as part of an organisational benchmarking process with outcomes aligned with an organisation’s needs. Our experienced remuneration review advisers will work with you to implement a review program which fits with your organisations’ current and future needs.

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Tel 03 9280 8061 | Fax 1300 731 171



Work health and safety

We will work with your organisation to develop compliance program with effective systems, processes and audit mechanisms. Areas we cover:

Aggression and violence

Fire and evacuation

Manual handling

Hazardous chemicals

Risk assessment

Claims management

WorkCover

Work health safety compliance

Return to work Industrial relations

AHIG provides assistance with:

Collective bargaining

Employment contracts

Termination

Discipline

Performance Management

Unfair dismissal claims

Redundancies

Restructures

Award interpretation and administration

Discrimination, bullying and harassment

Representation and advice

Union right of entry

Freedom of association

Membership service

AHIG’s affordable membership service, based on an annual subscription, includes:

Telephone support and assistance relating to – o award interpretation o human resources and industrial relations issues o workers compensation o work health and safety o equal employment opportunity o legal issues

Regular updates and bulletins on issues affecting your workplace

Reduced rates on our services

Reduced rates on our resources such as our employment and recruitment kits, privacy resource kit, policies and procedures, position descriptions, employment contracts and flexibility, confidentiality and contractor agreements.

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Tel 03 9280 8061 | Fax 1300 731 171



Medical clinic administration and management

The Australian Health Industry Group currently operates six medical clinics in Victoria:

Apollo Bay General Practice

Cobden Medical Clinic

HF GPs@theKids (Royal Children’s Hospital)

Sandringham Medical Clinic (Sandringham Hospital)

Timboon Medical Clinic

Winchelsea Medical Clinic

The clinics are managed either in partnership with local health services or are wholly owned by the group. AHIG has provided significant financial and qualitative improvements to each clinic since its involvement. Our management and administration of medical clinics includes expertise in the areas of:

infrastructure design and construction

financial and risk management

Medicare funding streams and programs

systems and IT development

recruitment and retention including immigration advice

practice management consulting

medical clinic policies and procedures

health information services

pharmacy and radiology services

accreditation

credentialing

quality management

human resource management

contract and compliance management

public relations and community engagement

AHIG is passionate about caring for the local communities we support and are committed to providing the highest quality of care to our patients. Contact us to discuss the management or purchase of your clinic or for assistance with any of your medical practice issues.

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Tel 03 9280 8061 | Fax 1300 731 171



Training

AHIG is a specialist training provider to the health, welfare and community care sectors. We offer short courses on essential topics such as leadership, strategy, managing people, managing yourself and maximising your organisation’s performance and perception. Our courses fall into these categories:

Communication, media and marketing

Human Resources

Leadership

Management

Workplace Safety. All of AHIG’s presenters have worked extensively with the health, welfare and community sectors. They are experienced trainers and facilitators with a passion for training. Each presenter has been chosen for their knowledge and experience in their topic and has received positive feedback from our clients. All our courses are evaluated by our participants which allows us to provide responsive training reflective of industry needs. We schedule courses regularly throughout Australia and provide in-house training on behalf of our clients. Contact

03 9280 8063 [email protected] www.austhig.net.au

mailto:[email protected]

http://www.austhig.net.au/

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Tel 03 9280 8061 | Fax 1300 731 171



Salary Options

We have been providing professional salary packaging services to the health, welfare and support services sector since 20015. We currently provide services to over 100 organisations and administer the salary packages for more than 10,500 employees. We provide an ethical and customer focussed service which can be tailored to suit your organisation and staff. We do this by listening to your needs, offering flexible and innovative solutions and a flat fee structure. The Salary Options team prides itself on taking the mystery out of salary packaging for your employees. Our team understands salary packaging and work with you to understand your needs to provide the best outcome in every situation. We provide education and ongoing support to maximise participation in salary packaging and its benefits. Our customer support includes face-to-face meetings, training sessions, telephone consultations and support, teleconferencing, Skype™, an online chat tool, an interactive website and a range of explanatory brochures, posters and flyers. Employer choice and flexibility

When we work with an organisation we provide you with choice and flexibility. You choose, from our menu of benefits, a package which best suits your employees and organisational needs. This then becomes your organisation’s salary package.

Capped Limit Benefits Exempt Benefits Concessional Benefits

Mortgage repayments

Rent payments

Personal loan repayments

Other loan repayments

Credit card purchases

School fees

Health insurance

Child care fees

Salary packaging card

Meal entertainment reimbursements

Meal entertainment card

Holiday accommodation

Venue hire

Cruises

Otherwise deductible expenses

Airline lounge membership

Work related laptops and other devices

Novated car leasing

Remote area housing benefits

Additional super contributions

Salary Options salary packaging cards

Salary Options offers an easy way for employees to salary package their benefits using our

salary packaging card

o Used for general day to day living expenses such

as household bills, groceries, clothing, petrol and

similar

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Tel 03 9280 8061 | Fax 1300 731 171



meal entertainment card.

o used for meal entertainment only. Purchases made

with this card do not fall into your packaging limit.

Both cards have been developed specifically to comply with the Australian Taxation Office (ATO) Fringe Benefit Tax (FBT) requirements. They work in the same way as a Visa card issued by the ANZ Bank. Salary Options’ salary packaging cards are unique because they have the following features to make them more convenient to use:

A primary card and an additional card are available. Both cards access the same funds

A SMS notifies the primary cardholder each time funds are deposited into the card. The text

will give the amount deposited and the current balance

They can be used in Australia and overseas. From 1 August 2014 all domestic point of

sale transactions must be made via PIN. When overseas, you must use a PIN and you will

have to pay exchange rate fees

Your balance can be checked through your web portal, telephone or any ANZ ATM

The vendor channel block on the meal entertainment card restricts the card to restaurants

and cafes

Cards come in different colours so you can quickly distinguish between the salary packaging

and meal entertainment cards

There is no set-up or annual fee for either card.

Reasons to choose Salary Options

Salary Options has expert knowledge and experience in salary packaging. When you choose us as your salary packaging provider you can be assured that we will take care of your employee’s salary packaging and we will take care of you by providing: Salary Options membership fee

We believe in value for money – that’s why our membership fee gives your employees access to all Salary Options services with no cost to employers. Our all-inclusive annual fee is deducted from your employee’s pre-tax salary. It’s that simple.

Our membership fee covers: Account set-up Account amendments Fortnightly remittance advice for expenses Daily payment processing website logins Free call 1300 number Telephone and email support Handbooks and factsheets Transaction statements

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Tel 03 9280 8061 | Fax 1300 731 171



Newsletters Reporting on GST, FBT and reconciliations Access to value added benefits such as health and travel insurance

Transition support

Our Client Relationship Managers will work with you to manage the transition to Salary Options salary packaging service. We will help your employees to genuinely understand the significant benefits offered by your organisation through salary packaging. We will help them to maximise their benefits and we will help you with the transition process, staff engagement and ATO compliance. Secure payments processing

Payments to employees are only made from positive balances thereby eliminating overpayment and ensuring payments are made to entitled employees. This reduces your workload.

Client Relationship Managers

Our dedicated Client Relationship Managers oversee the services provided to you and your employees and work proactively to ensure you enjoy your salary packaging. They are your specialist contact person.

Guaranteed ATO compliance

We rigorously comply with the ATO’s rulings and guidelines to protect you from any FBT liability. You can be assured that our compliance program and management system is monitoring and responding to changes to avoid any breaches or pitfalls.

Accountable and transparent reporting

We understand the importance of accurate, timely and accountable reporting and work with you to provide reports in your preferred format and to your schedule.

Daily payments processing

Salary Options processes payments and claims every business day. We believe that your employees are entitled to receive their funds on the same day they submit their reimbursement claim. Our daily processing means they will not have to wait until their next pay day or longer to access their funds. Great communication

Every employer and employee wants the maximum value from their salary packaging program. Salary Options delivers maximum value through our effective communication strategy:

A real voice on the phone

You and your employees will speak to a real person when you phone our office. Our customer service team is located in Australia and you won’t be put on hold for hours on end.

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Tel 03 9280 8061 | Fax 1300 731 171



Skype and video conferencing

We offer group and one-on-one online consulting via Skype and video. It’s just another method of putting a face to a voice that delivers our personal touch.

A real person on the chat line

Our chat line is monitored live by our customer service team in our Australian office.

One on one consultations

Sometimes it’s good to sit down face to face to discuss your salary packaging and our Client Relationship Managers are always eager to assist you with getting the most out of your salary packaging benefits.

Education sessions

We offer a variety of education sessions for your employees. We have presentations for people who are new to salary packaging and people who want more detailed information.

Online tools and calculators

Our range of online tools and calculators will assist you with maximising the benefits of salary packaging. We have salary packaging calculators, HECS/HELP calculators and a variety of other tools.

Self-help

Log in to our website to view your account balance and manage your salary package. For our customers who prefer to self-help this is a great option.

eNotifications

Knowing when you need to supply more evidence is crucial to effective salary packaging. That’s why we have developed our proactive eNotification system. Through the use of advanced technology we keep you up to date with the amount of evidence we are holding and advise you when you need to supply more.

Forms and factsheets

Salary options has a wide range of forms and factsheets available on our website www.salaryoptions.com.au. When you are short of time go to a factsheet for a quick how to.

Newsletters

Each month we send personalised emails to you. They are brief and highlight events which are likely to impact you.

http://www.salaryoptions.com.au/

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Tel 03 9280 8061 | Fax 1300 731 171



Access to Australian Health Industry Group services

Being a Salary Options customer has advantages. As a Salary Options customer you have access to the full range of services offered by the Australian Health Industry Group.

Supporting RMIT students integrate work and learning

Salary Options has been part of RMIT’s work experience program for several years now. Accounting students spend their third undergraduate year with our organisation where they apply their academic learning in our contemporary workplace. Students have the opportunity to engage in actitives that lead to an understanding of the business environment and culture, our organisation and its functional structure and the core business of our organisation. They acquire and understanding of the importance of communication within our organisational structure and especially with our clients whilst learning about the protocols of the workplace and understanding what leadership means in an organisation. Cuong, on the cover of this publication, is one of our success stories. After spending his industry placement year with us chose to stay working part time and has now transitioned to a full time role within our organisation.

Contact

1300 660 416 [email protected] www.salaryoptions.com.au


http://www.salaryoptions.com.au/

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Tel 03 9280 8061 | Fax 1300 731 171



Car Leasing Options

Car Leasing Options, a joint venture between AHIG and LeasePLUS, provides novated leasing solutions to Salary Options’ customers and employers from the health, government and corporate sectors in Australia. LeasePLUS is the novated leasing arm of Car Leasing Options. LeasePLUS, an Australian privately owned and operated company, helps customers all over Australia enjoy the excitement of a new car while providing long term cost savings and lowering taxable income for the lessee. LeasePLUS is renowned for its stress free processes, increased savings, high standard of customer service and willingness to assist. It is a leading player in the novated lease market. Car Leasing Options. through LeasePLUS, has invested significantly in technology which makes the process of quoting, delivery and management easy and straight forward. Our systems have been built around customer usability, speed, reliability and adaptability. This investment means that our customers receive a smooth service from start to finish with invoicing and reporting structured around our customer’s needs. Car Leasing Options’ believes that our industry leading approach to customer service is our major growth platform. We provide a 24 hour, 365 days a year customer service hotline and our highly skilled employees are trained to provide the highest level of service to our customers.

Contact

1300 69 30 77 [email protected] and quote Australian Health Industry Group.


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Tel 03 9280 8061 | Fax 1300 731 171



HF Legal Services

The HF Legal team are specialists in employment and industrial relations. They have extensive experience acting for employers in the health sector and across a range of industries. HF Legal understands the legal risks associated with human resource management and work with you to ensure that you get the best possible outcome.

Through our knowledge and experience and in consultation with you we:

provide pragmatic, responsive and effective advice

identify and devise strategies which meet your objectives

implement strategies and processes for preventing disputes and litigation.

pursue litigation on your behalf.

Our experience legal staff can assist you with:

employment contracts, workplace policies and other guidelines

award compliance

salary packages and remuneration

employment and industrial relations law

enterprise agreements

statutory obligations under Commonwealth and State legislation

disciplinary processes and workplace investigations

termination of employment issues and procedures

restructuring of businesses or business units

unfair dismissal and adverse action proceedings

enforcement of confidentiality and non-compete provisions

unlawful discrimination, unlawful termination, harassment and bullying complaints

transmission of business

workplace health and safety issues

employer sponsored migration (457 visa scheme)

training seminars for clients on relevant employment, industrial relations and occupational

health and safety issues

Commercial leases

Commercial contracts – services and goods

Probity

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Tel 03 9280 8061 | Fax 1300 731 171



Advance Careers

Advance Careers, a specialist recruitment and HR services company with expertise across a wide range of industries, brings together best practice from across the globe. We believe that it is the people that make the business, which is why we consistently look for the best people in the market and facilitate introductions to the best organisations. Our passion is to develop long lasting partnerships across all markets in Australia and put back office front and centre. Specialising in the recruitment of mid to senior level management we offer a holistic approach to answering the needs of our customers. We are experts in both retained and contingent search and will advise on the best approach for the needs of our customers. We believe that, as a business, you should always know what you are getting from the beginning. We want to take away the sales element of the recruitment industry to be honest and transparent with everything we do so that you come back again and again for all your staffing needs. Our mission

Our mission is to help facilitate the goals of organisations and achieve the career aspirations of individuals. Our values

Trust

Long term relationships are built around trust so from the moment you start working with us our commitment to you is second to none.

Honesty

In partnering with us, either as a job seeker or as a business, we guarantee to be open and honest and will work tirelessly to ensure your satisfaction is paramount.

Transparency

No gimmicks, no hidden charges or agendas. From the beginning, when working with Advance Careers, you will receive a quality service and nothing less.

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Tel 03 9280 8061 | Fax 1300 731 171



For our candidates

We like to think outside the box and pride ourselves on being trusted advisors to our candidates. We see ourselves as true consultants because we listen and provide honest and constructive feedback regarding your job search. From the moment you meet with us you will be guided through the process to help you make the right choices in your career.

Resume advice

A good, strong, well-written resume is crucial to give you the best possible start when looking for a new job. We will give you advice on your resume whether this is your first time in the market or even just a few pointers to help you stand out from the crowd.

Interview preparation

You will be given expert advice on interviews from a team that has spent their careers conducting them. Whether your latest interview was last decade or last week, we will guide you with helpful interview techniques, test you with example interview questioning and show you the best ways to prepare for each stage of the interview process. For our clients

Recruitment solutions

We are experts in both retained and contingent search and will advise on the best approach for the needs of our customers. We have a tried and tested methodology that can be adapted to the situation or role. One of our methodology cornerstones is close contact with you to ensure you are kept up to date with the progress of the assignment.

Market analysis

Internal promotions and new opportunities for your employees are fantastic but can you be sure that they are the best person in the market? At Advance Careers we can evaluate your ‘internal applicant’ and provide you with market comparisons. After comprehensively screening your internal applicant and suitable externals we will provide you with a summary so you can be sure you are making the right decision. You may be fortunate enough to have two internal applicants and it can, at times, be easier to have a third party assess and make a recommendation. At Advance Careers we have multiple years of experience of doing this. We will ensure that all applicants not only receive a fair and equal process but they will be all provided with comprehensive feedback.

Outplacement

In an evolving commercial landscape organisations need to look at costs and consequently head count issues arise.

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Tel 03 9280 8061 | Fax 1300 731 171



At Advance Careers we understand that this is a difficult time for not only the affected employee(s) but also for the organisation. We will work alongside you to ensure that displaced employees are provided with market leading advice on life outside your organisation. What we provide:

Resume writing services

Creating an effective LinkedIn profile

Cover letters

Interview coaching

Representation to potential organisations Contact

+61 3 9280 8020 [email protected] www.advancecareers.com.au


http://www.advancecareers.com.au/

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AHIG|Winter 2014

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