Agile Metrics, Value, and Software -...

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Agile Metrics, Value, and Software Don McGreal

[email protected]

@donmcgreal

linkedin.com/in/donmcgreal


Agenda

1. Types of Metrics

2. Problems with Metrics

3. Metrics in Software Development

4. Evidence-Based Management

5. Questions


How do you measure progress on your software projects?

How about value?


What is Value?

val·ue noun

the regard that something is held to deserve; the importance, worth, or usefulness of something.

For companies, it is always presented in money terms. Profit derived from the use of a product or service


Delivery Metrics

Pizzas Delivered per Trip

Time taking an order

Time for Delivery

Miles per Delivery

Fuel Used

Order Accuracy (Quality)

Route Efficiency

Orders per Driver

Owner Metrics

Revenue

Investments/Costs

Customer Satisfaction

Repeat Customers

Employee Satisfaction

Growth

Market Drivers & Trends

Market Share

Circumstantial Direct


Delivery Metrics

Velocity

Number of Tests

Code Coverage

Defects

Coupling

Cohesion

Code Complexity

Build Failures

Process Adherence

Owner Metrics

Revenue

Per Release

Per Employee

Investments/Costs



Lead & Cycle Time

Innovation Rate

Customer Usage



So what?

3 Challenges


1. Efficiency

Cargo Cults


1. Efficiency

Using circumstantial metrics as your main guide can lead to more overhead and waste.


2. Vision

Are we aligned?


2. Vision

Using circumstantial metrics as your main guide can misalign the business and the delivery organizations.


3. Incentive

Suboptimal Metrics Source: Robert D. Austin, Measuring and Managing Performance in Organizations

Performance

Time

measurement indicators

true performance


3. Incentive

Once a measure of performance is made a target or incentive for the purpose of driving behavior, it loses the information content that qualifies it to play such a role.

This is even more true of circumstantial metrics.


Who?

Delivery Metrics

Pizzas Delivered per Trip

Time taking an order

Time for Delivery

Miles per Delivery

Fuel Used

Order Accuracy (Quality)

Route Efficiency

Orders per Driver

Owner Metrics

Revenue

Investments/Costs


Repeat Customers


Growth

Market Drivers & Trends

Market Share


? ?


Who?

Delivery Metrics

Velocity

Number of Tests

Code Coverage

Defects

Coupling

Cohesion

Code Complexity

Build Failures

Process Adherence

Owner Metrics

Revenue

Per Release

Per Employee

Investments/Costs



Lead & Cycle Time

Innovation Rate

Customer Usage


? ?


Agile Development


Teams Have Organizational Impediments

Copyright Scrum.org 2013

impediments management


Management Makes Investments

Copyright Scrum.org 2013

impediments management

training, coaching, infrastructure, tools, facilities

But how do we know these investments

are making a difference?


Evidence Based Medicine 1. Frame a proper, pertinent,

focused, and answerable question

1. Systematically assemble best

available evidence

2. Clinically appraise evidence for

validity and usefulness

3. Apply results in practice of the art

4. Evaluate performance


Evidence Based Management

http://www.ebmgt.org/



Current Value Ability to Innovate Time to Market

Release Frequency

Release Stabilization

Cycle Time

Installed Version Index

Usage Index

Innovation Rate

Defects

Revenue per Employee



Product Cost Ratio



Direct Evidence Circumstantial Evidence

Improve

Diagnose


Tracking Metrics


Tracking Metrics

Sales



So…

Agility isn’t just for IT.

Agility can provide the business with a true competitive advantage.

The right measurements are essential for this. They can improve communication, productivity, and business alignment.


Thank You! Don McGreal

[email protected]

@donmcgreal

linkedin.com/in/donmcgreal

www.synerzip.com www.synerzip.com •28 84

www.synerzip.com

Hemant Elhence

[email protected]

469.322.0349


Synerzip in a Nutshell 1. Software product development partner for small/mid-sized technology

companies • Exclusive focus on small/mid-sized technology companies, typically venture-backed

companies in growth phase • By definition, all Synerzip work is the IP of its respective clients • Deep experience in full SDLC – design, dev, QA/testing, deployment

2. Dedicated team of high caliber software professionals for each client • Seamlessly extends client’s local team, offering full transparency • Stable teams with very low turn-over • NOT just “staff augmentation”, but provide full mgmt support

3. Actually reduces risk of development/delivery • Experienced team - uses appropriate level of engineering discipline • Practices Agile development – responsive, yet disciplined

4. Reduces cost – dual-shore team, 50% cost advantage 5. Offers long term flexibility – allows (facilitates) taking offshore team captive –

aka “BOT” option


Our Clients

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http://www.healthcarepayment.com/home.cfm

http://www.sourcecorp.com/Home.aspx


Call Us for a Free Consultation!

Hemant Elhence

[email protected]

469.322.0349

Thanks!

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