Agile Business Change

A spectacular success at Daiwa Capital Markets Europe

Martin Clarke Hugh Ivory

Agile at Daiwa Capital Markets Europe !   Autumn 2010

–  Bank decides to overhaul its governance process –  To put the business more firmly in the ‘driving seat’ for projects

!   Spring 2011 –  Bank selects DSDM as its default project approach

•  excellent blend of Agile Delivery, Agile Project Management and Governance –  nlighten engaged to provide:

•  Agile Training and Agile Transformation services •  Consultancy and Mentoring in DSDM-based Agile •  Experienced resources to manage key projects and ‘lead by example’

!   Since 2012 –  Ongoing investment in DSDM to ensure full embedding to BAU

•  Twelve internal advocate/coach/mentors engaged •  In depth training in DSDM, Agile and Coaching/Facilitation skills

Focus on the Business Need

!   A major business change programme –  Centred around Middle/Back office Operations –  Extensive business-wide impact –  Not just a technology swap –  5 full scale projects���

plus ‘residual’ elements –  2 years from approval of ���

concept to mainframe ‘switch off ’ –  Completed on-time and ���

within budget –  RoI 35% within 5 years

!   DSDM Principles –  Guiding the Programme

!   DSDM Atern –  For all component projects

Focus on the Business Need

!   Shared Vision – from the top! –  Everybody on board

Focus on the Business Need

!   Shared Vision – from the top! –  Everybody on board

NON-­‐QUANTIFIABLE  

QUANTIFIABLE  

Focus on the Business Need

!   Benefits Realisation Planning

!   Drive Requirements from business process –  New processes –  Changed processes –  Discontinued processes –  Drive for Efficiencies (Straight through Processing) –  Business Visionary plays key role

Focus on the Business Need

!   Drive Requirements from business process –  New processes –  Changed processes –  Discontinued processes –  Drive for Efficiencies (Straight through Processing) –  Business Visionary plays key role

Focus on the Business Need

Build Incrementally from Firm Foundations

!   Programme Foundations !   Project Foundations

–  By Increment

Build Incrementally from Firm Foundations

!   Programme Foundations !   Project Foundations

–  By Increment

Deliver On Time

!   Get the Foundations Right –  Allow for uncertainty in estimates –  Don’t over promise –  Prioritise the work to protect timescales

!   Be disciplined about your timebox management –  Don’t just pay lip service to it

Deliver On Time

!   Get the Foundations Right –  Allow for uncertainty in estimates –  Don’t over promise –  Prioritise the work to protect timescales

!   Be disciplined about your timebox management –  Don’t just pay lip service to it

PRIORITISED REQUIREMENTS LIST / ���PROJECT MANAGER’S WORKBOOK

Deliver On Time

TIMEBOX WORKBOOK Incl. Burndown Chart

!   In Practice

Demonstrate Control

!   Track –  Scope (Benefits) delivered and predicted –  Budget burned and ETC –  Time passed and ETC –  Quality criteria

!   Make visible and Traceable –  PM’s workbook (Project and Timebox level) –  Cost Benefit Model (Programme level)

•  Quantifiable •  Non Quantifiable

!   Manage Risks –  Expose Concerns

•  Don’t blame •  Don’t feel the blame

–  Drive effort to manage the real risks –  Make sure a risk is real before you worry about it

Fixed  

Variable  

Demonstrate Control

!   Track –  Scope (Benefits) delivered and predicted –  Budget burned and ETC –  Time passed and ETC –  Quality criteria

!   Make visible and Traceable –  PM’s workbook (Project and Timebox level) –  Cost Benefit Model (Programme level)

•  Quantifiable •  Non Quantifiable

!   Manage Risks –  Expose Concerns

•  Don’t blame •  Don’t feel the blame

–  Drive effort to manage the real risks –  Make sure a risk is real before you worry about it

Project  Managers  Workbook  INVESTIGATION  /  REFINEMENT  /  CONSOLIDATION  REVIEW  RECORD  

Inferno (Equities Phase)

Stories Plan

Review

Traceability (Could)

Traceability

Investigation Review Investigate

Refinement Review

Refine

Consolidation / Close-Out Review

Close Requirement Project

MSCW Status Status Status Process xRef Raised by

Comment Requirement (Story Title) RAG Comment/Action RAG Comment/Action RAG Comment/Action #

C03 Access to historical data S

JB 05.07.12. Downgraded to a Should-have for the Equities Increment.

C04 Core monitoring and surveillence M

C1 Life-of-an-

equity-trade process

https://daiwanet/dept/SupportAreas/CPMO/CPMO2/Project%20Documentation/Control%20Room%20Project.doc

C05 Position disclosure of interest S

G

01.06.12. Requirement no longer required as Finance IT have taken over responsibility for Compliance MS Access application and the feeds will be provided via the existing Reg feeds.

G

G

C2 Life-of-an-

equity-trade process

https://daiwanet/dept/SupportAreas/CPMO/CPMO2/Project%20Documentation/Control%20Room%20Project.doc

C12 Misc compliance-related reports C

A

25.05.12. Carried over as last remaining Compliance requirement.

G

01.06.12. Complete. All reports (as listed in acceptance criteria) out of scope, i.e. no longer requried.

G

SC

C01 Transaction reporting to the FSA M

G

27.08.12. JH to configure UnaVista in Test

A

04.09.12. Producing reports on a daily basis, based on produnction data feeds. Some issues raised.

A

19.07.12. No open issues. Passed over to Compliance for final business acceptance.

G1 Life-of-an-

equity-trade process

Never Compromise Quality

!   Understand the Business Requirement –  Everybody ! –  Be clear about Business and Technical Acceptance Criteria

!   Test early and often –  Plan your testing early in the increment

•  Drive testing from the Acceptance Criteria •  Define your route to live – environments •  Make sure everyone is clear about the approach

–  Make the most of automated testing techniques

Never Compromise Quality

!   Understand the Business Requirement –  Everybody ! –  Be clear about Business and Technical Acceptance Criteria

!   Test early and often –  Plan your testing early in the increment

•  Drive testing from the Acceptance Criteria •  Define your route to live – environments •  Make sure everyone is clear about the approach

–  Make the most of automated testing techniques

Project  Managers  Workbook  ACCEPTANCE  CRITERIA  &  REQUIREMENTS  TRACEABILITY  

Collaborate

!   You need to create the conditions to allow effective collaboration: –  Requires a drive from the top

•  Leadership by example –  Spans Front Office to Back Office

•  A ‘one whole business’ perspective –  Bridges Business and Technology

•  To build a fit for purpose solution –  Needs planning and investment

•  Its more about people than process or technology

“One of the key benefits was how this programme got people across the organisation actually talking and working together”

Collaborate

!   You need to create the conditions to allow effective collaboration: –  Requires a drive from the top

•  Leadership by example –  Spans Front Office to Back Office

•  A ‘one whole business’ perspective –  Bridges Business and Technology

•  To build a fit for purpose solution –  Needs planning and investment

•  Its more about people than process or technology

“One of the key benefits was how this programme got people across the organisation actually talking and working together”

Collaborate

!   You need to create the conditions to allow effective collaboration: –  Requires a drive from the top

•  Leadership by example –  Spans Front Office to Back Office

•  A ‘one whole business’ perspective –  Bridges Business and Technology

•  To build a fit for purpose solution –  Needs planning and investment

•  Its more about people than process or technology

“One of the key benefits was how this programme got people across the organisation actually talking and working together”

To Summarise…

Nlighten Agile Services

!   An Agile Services Consultancy !   Specialists in Agile Transformation

–  Training –  Coaching –  Mentoring

!   Clients include:

– 

!   For more information contact –  enquiries@nlightentraining.com –  +44 7526 934225

www.nlightentraining.com