Agent Desktop Plus | Getting Started | Accessing the Five9 Agent … · 2017. 11. 28. · select...
Transcript of Agent Desktop Plus | Getting Started | Accessing the Five9 Agent … · 2017. 11. 28. · select...
www.five9.com
Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus
Launching the Agent Desktop Plus
Go to www.five9.com and click Login
Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.
Type in your Username and Password then click Log In
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Select Agent, if available, select Web (HTML5) from the dropdown list
Select the Station type and enter the Station ID
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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus
Softphone Installation - Google Chrome
Click Install Five9 Browser Extension to go to the Google Chrome Store
Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.
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Click Run on the security prompt
Click Download and Install Five9 Softphone then launch the installer
Click Add to Chrome on the Five9 Softphone Chrome Extension page
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Finish the installation wizard until the setup is complete
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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus
Selecting Skill Groups
You will be prompted to select a Skill after signing in if your administrator has enabled this option.
Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.
Select the applicable Skill/s you would like to work on
Click View my Dashboard
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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus
Logging out of the Agent Desktop Plus
Click on the Settings icon and select Logout
Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.
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Click Confirm to exitIf enabled, a Logout Reason Code may be required to exit the application.
Select a Logout Reason Code from the drop-down list
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