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- A new Internet site (external)

The external Monmouthshire web site has been completely rebuilt to a design prepared by Monmouthshire.

- A new Intranet site (internal) An entire infrastructure and development has taken place to implement the new Monmouthshire Intranet site.

- A Homecare system Essentially the Homecare system is a dynamic rostering system for the allocation of homecare services. It is a replacement for the Winrosta system. It links into the social care (Swift) system and has management information built into it. This project will be expanded over the coming months and has been very well received within the Social Services area.

- The “connected worker” project This is a project to automate the manual tasks that currently take place across the organisation. The project has been started in the waste services area with Rachel Jowitt’s team and will be expanded through the use of more handheld devices.

3.3 Appendix 2 is the month three budget monitoring report. The SRS Board receives these quarterly.

3.4 The forward looking project plan can be seen in the RAG status of the document in Appendix 1. All the projects listed as MCC are ongoing and in progress.

3.5 The SRS has developed a performance framework that will be used to drive a positive performance outcome. This framework has been through the three Leadership Teams in the organisations and is also being inputted into Ffynon to allow all three organisations to track performance. The framework can be seen in Appendix 3.

4. BACKGROUND PAPERS:

Appendix 1 – COO Weekly Update Appendix 2 – Three month budget report Appendix 3 – SRS Performance Framework

6. AUTHOR:

Matt Lewis – Chief Operating Officer (SRS) 7. CONTACT DETAILS:

Tel: 07837 170928 Email: MattLewis@SharedResourceServiceWales.gov.uk

COO Calendar SRSCOO SRSCOO

SRS Weekly Update w/c 14th October 2013

SRS Last Weeks Summary from the COO

FRIDAY: Friday was a real "potted" version of the collaborative opportunities my role covers. The day started early with a coffee

and a catchup with Ed, then onto a grant funded project discussion in Torfaen, to the Information Management meeting, onto a

Primary School to make a simple change that unlocks a whole bagful of potential in the school, onto Gwent Police HQ and the

Force Control Room and finally out to Magor to catch up with John McConnachie and Dawn Sadler.

SRS BS: The SRS BS meeting discussed all the positive work that has gone on over the last few months and assistance from

Infrastructure and Apps teams to move racks within Blaenavon is gratefully acknowledged. The income into SRS Public for the

recent sign ups is around the mid £70k mark, really solid piece of work all round.

AGILE: The SRS SMT met Stuart Arthur in Usk, Stuart is from Box UK. He talked us through how Box UK are using Agile

development methodologies to speed up the software development process. Next step is to talk to people using it for

Infrastructure projects and then assess how we can use it.

BUDGETS: We had the meeting with the three section 151 Officers which was useful. We have targets of £100k in each and will

be putting together options this week. We are discussing additional options to bring the savings up to the £200k mark which

would include saving money for other departments and maximising SRS BS income streams.

The things I am looking forward to this week …

Meeting the Workstream Managers to build the risk profile for taking savings from budgets …

Monmouthshire's engagement meetings …

SMT in Usk Wednesday morning …

MCC and PoliceProject Boards …

MCC's ICT group meeting …

Croesyceiliog Comp Head meeting …

Item Current Week Previous Week Direction of travel

Number of short term sickness days 10.5 6 Increase

Number of long term sickness days 0 0 Same

5 6 Decrease

Item Current Week YTD (comm. 1 April) Direction of travel

Number of out of hours calls (Police) 1 75 DecreaseNumber of out of hours calls (TCBC) 1 34 SameNumber of out of hours calls (MCC) 0 6 Decrease

Detail Organisation Requester Date

Credit Union unable to login TCBC Credit Union 12/11/2013

Power issues in Pontypool station Police FCR 12/11/2013

Out of hours detail this week

SRS People …

How many sickness days do we have and how many vacancies have we got … ?

Number of roles vacant

INF:

NEW 1 x Senior Network Analyst (Closing Date 17th October)

IMP:

1 x Senior App Analyst

OPS:

NEW 1 x iLearnWales Network Analyst (Interviews 14th October)

1 x Schools Technician (Chepstow Comp Shortlisting)

1 x Repairs Technician (Interview 8th October)

1 x Service Desk 1st Line (Shortlisting)

What issues have we had out of hours … ?

How is our Service Desk performing … ?

What are out biggest call taking issues … ?

What % do we close out at first point of contact and what happens to the others … ?

What workstreams have the largest volume of calls in progress … ?

SRS Service Desk Stats …

460

393363

413370

315345

427

362

285334

359

0

50

100

150

200

250

300

350

400

450

500

16-Sep 23-Sep 30-Sep 07-Oct

Calls Logged

Sum of TCBC

Sum of GP

Sum of MCC

7 8 912

12

38

39

4266

93

MCC Top 10 Calls

By Email

Printing

Enquiries

Access

Voice

Remote Access

Advice Given

Applications

Session

Other Requests

191 188174

208

154

117131

171

245

216

273

298

0

50

100

150

200

250

300

350

16-Sep 23-Sep 30-Sep 07-Oct

Resolved at 1st Point of Contact

Sum of TCBC

Sum of GP

Sum of MCC42

51

72

44

17

40

29

51

95

110113

75

0

20

40

60

80

100

120

16-Sep 23-Sep 30-Sep 07-Oct

Older than 2 Weeks

Sum of TCBC

Sum of GP

Sum of MCC

6756 53

68

128 128136 138

183175

141

84

106 110 111

68

3238

4535

0

20

40

60

80

100

120

140

160

180

200

16-Sep 23-Sep 30-Sep 07-Oct

Open Calls by WorkStream

Sum of Apps

Sum of Desktop

Sum of Op Services

Sum of Networks

Sum of Server

Meeting Type of meeting Organisation Accountable Next date Frequency Hours SRS Attendees Total Hours

Change Control Governance SRS KBS 14/10/2013 52 1 1 52

Project Planning Governance SRS PH 14/10/2013 52 4 4 832

SRS Senior Mgrs Operational SRS ML 14/10/2013 52 1 5 260

SRS Workstream Operational SRS SJ 14/10/2013 52 2 1 104

PCC Walkthrough Operational Police ML 14/10/2013 12 1 1 12

Leadership Team Governance TCBC ML 15/10/2013 24 2 1 48

Office 365 Ops Board Governance SRS KBS 15/10/2013 4 1 1 4

ICT Project Board Prog Board MCC KBS 15/10/2013 12 2 5 120

Hub Integrated Team Briefing Operational SRS KBS 16/10/2013 52 1 5 260

Digital Strategy Board Governance MCC ML 16/10/2013 6 3 1 18

iLW POG Governance SRS SJ 17/10/2013 1 1 1 1

iLearn Wales Prog Board Prog Board TCBC SJ 17/10/2013 4 3 1 12

ICT Board Prog Board Police KBS 17/10/2013 6 3 5 90

PH 121 121 Police PH 21/10/2013 24 1 1 24

Sarah McGuiness 121 121 MCC ML 21/10/2013 12 1 1 12

Kellie Beirne 121 121 MCC ML 21/10/2013 12 1 1 12

Peter Davies 121 121 MCC ML 21/10/2013 12 1 1 12

Simon Burch 121 121 MCC ML 21/10/2013 12 1 1 12

Croesy Comp Governors Meeting Operational TCBC ML 21/10/2013 2 3 1 6

Leadership Team Governance MCC ML 22/10/2013 24 3 1 72

Cluster Meetings Operational MCC ML 23/10/2013 12 1 1 12

SOCITM Engagement SRS SJ 24/10/2013 1 8 1 8

SRS Board Governance SRS ML 24/10/2013 12 3 5 180

Scrutiny Governance MCC ML 24/10/2013 2 3 1 6

KBS 121 Governance SRS ML 25/10/2013 12 1 2 24

PH 121 Governance SRS ML 25/10/2013 12 1 2 24

SJ 121 Governance SRS ML 25/10/2013 12 1 2 24

Nigel Stephens 1:1 121 Police KBS 25/10/2013

JOINS ICT Project Board Governance Police PH 25/10/2013 52 2 1 104

ICT Project Board Prog Board TCBC KBS 31/10/2013 12 2 5 120

Dave Lilly 121 121 TCBC ML 06/11/2013 12 1 1 12

SRS Open House Engagement SRS ML 07/11/2013 12 1 5 60

Major Incident Prog Board Police ML 11/11/2013 6 2 2 24

Nigel Aurelius 121 121 TCBC ML 18/11/2013 12 1 1 12

WWW Board Prog Board TCBC ML 19/11/2013 6 2 1 12

SRS Finance Update Governance MCC SJ Cancelled 12 1 4 48

Resources DMT DMT TCBC ML Early September 4 1 1 4

SRS BS Meeting Governance SRS BS ML tba 12 2 2 48

TCBC Primary Heads Operational TCBC ML tba 12 1 1 12

All Wales forces Operational Police ML tba 6 6 1 36

Where are the Leadership Team this week … ?

SRS Leadership Team …

SJ 121 121 Police SJ tba 12 1 1 12

TCBC Secondary Heads Operational TCBC ML tba 12 1 1 12

Office 365 Ops Board Governance MCC SH tba 4 1 1 4

IAGB Governance Police KBS tba 4 2 1 8

Hub Board Prog Board Police KBS tba 12 1.5 1 18

FCR Relocation Board DMT Police PH tba 4 1 1 4

Minerva Prog Board Police KBS tba 12 2 3 72

Mobile Data Project Board Prog Board Police KBS tba 12 2 5 120

SIP Planning Governance TCBC ML tba 4 1 1 4

SE Regional collaboration forum Collaboration WG ML tba 3 4 2 24

BDG Governance MCC ML tba 12 1 4 48

IAB Prog Board Police ML tba 4 2 2 16

Acct Forum SMT Police ML tba 12 1 1 12

Senior Managers Engagement TCBC ML tba 4 4 3 48

Records Mgt Prog Board Police KBS tba 4 1.5 1 6

SRS Ops Board Governance SRS ML tba 12 2 5 120

IFOR Governance TCBC KBS tba 1 4 1 4

Property Governance Police KBS tba 4 1.5 1 6

SRS Technical Strategy Group Governance SRS SH tba 4 1 1 4

BDG Prog Board Police KBS tba 12 2 1 24

BTCG Prog Board Police ML tba 6 3 1 18

VOIP Prog Board Police PH tba 12 1 2 24

Inf Mgt Board Prog Board TCBC SJ tba 6 2 1 12

HoDs SMT Police SJ tba 12 1 1 12

Cllr Greenland 121 121 MCC ML tba 12 1 1 12

OSS Scrutiny Governance TCBC ML tba 2 3 1 6

Access Control Board Meeting Prog Board Police PH tba

Neighbourhoods DMT DMT TCBC ML tba 4 1 1 4

No RAG Project Team Org Due Date Dependency Latest Update (07.10.2013) JH New estimated date Risks1 iLearnWales Dev TCBC / MCC

31/12/2013

None Update from TD dated 14.10.2013:- Development not actively working on this project. Believe can be closed from our

perspective. JH to check if the Project can now be closed.

None

3 MOODLE Dev TCBC

31/05/2013

None TD meeting with Clients 17.05.2013 to discuss requirements (Jean Gaywood). Project Plan agreed with customer -

target date 06.09.2013. Provided Client with a Moodle Version 2 test environment. TD asked that this be extended

by one month, from 06.09 to 06.10. Update from TD dated 14.10.2013:- Mailed Jean 14th Oct but she is on sick

leave

06.10.2013. date extended to

06.11.2013

None

5 Planning Together Dev TCBC

27/06/2013

None Awating Welsh SSL certificate. DA ordered and received certificate. Cert to be applied 24.06.13. Certificate

applied. Meeting with WAG 28.06.13 = now awating confirmation on security model and infrastructure from WAG.

With the clients agreement this is being carried over into August. Reason being that the certificate installation

requires some downtime and the client would rather this was done during the school holidays. Update from Jeremy

Hynes on behalf of TD: Duncan and I need to put the Welsh domain name in place which we had intended to do that

before the end of the month, before the on going, larger project of looking at a bilingual site.

We’re still waiting on Jayne to give go ahead for all LA’s including moving Torfaen LIVE onto the new infrastructure.

I believe everything is in place and ready to go.

End of September 2013. New

completion date confirmed as End

of October 2013

None

6 Joint Assessment Framework

(JAF)

Dev TCBC

27/06/2013

None Business to confirm new lead. Dermott McCrystal contacted to see who new lead will be. Nov-13 None

9 Profile Dev TCBC 30/11/2013 User None

10 WWW Dev TCBC 31/12/2013 None Big Lottery funding has been approved, next step is to allocate dedicated resource as per funding stream. None

11 DRAIG Social Services

Backscanning

Dev TCBC

01/09/2014

NetApp Project Torfaen TD asked to produced a Technical Options Programme. Update from TD dated 14.10.2013:- Presentation to SC&H

on Oct 22nd regarding proposed solution

Completion date extended to

30.09.2013 (TD). Completion date

extended to 31.10.2013 (TD)

None

14 Ongoing project - Midland iTrent

Migration

Imp TCBC

01/09/2013

Info Security Date agreed with customer. New Date agreed with Client as 01.04.2014. Colour Status changed from Amber to

Green.

01.04.2014 None

18 PSBA Migrations Network TCBC 30/09/2013 Logicalis Civic Centre last remaining site. Still Ongoing None

19 St. Albans VOIP System Network TCBC 31/12/2013 None Awaiting Core Management to be updated centrally None

20 YGG VOIP System Network TCBC 31/12/2013 None Awaiting Core Management to be updated centrally None

21 Our Lady Angels Primary VOIP

System

Network TCBC

31/12/2013

None Awaiting Core Management to be updated centrally None

22 M drive moves Server TCBC

30/09/2013

Users The drive behind the timeline no longer exists so this is an "as and when" piece of work. Update from JP dated

14.10.2013:- Information flow has stopped from the authority. Q has emailed Warren to ask if he can mention it

during Information Management meetings in order to complete the migrations. Because of the information not being

available the date will need to be moved to End Dec 2013

End of December 2013 None

23 NetApp storage Server TCBC

23/10/2013

TCBC, MCC, Procurement All documentation now gone to procurement. Tender going out 23.05.2013. Tender questions answered. Tender

Installation will be complete by 31.07.2013. Installations carried out throughout Aug / Sep / Oct. Update from JP

14.10.2013:- Installation of NetApp complete. Now working on migrating data onto the solution. Ongoing throughout

October

Should be totally migrated by end

Dec 2013.

None

24 Citrix Improvement Plan Server TCBC

07/11/2013

None Working with Finance to pinpoint the issues and plan next steps. A proforma of performance issues has been

provided to Finance to log issues. Update from JP 14.10.2013:- Ongoing.

None

27 Blackberrry Server Upgrade Server TCBC 19/11/2013 None Should not go ahead, any user needing a Blackberry to use Office 365 services. None

29 MFD Installation Server and

Desktop

TCBC

tbc

tbc Parmjit assigend project manager - project plan being drawn up. Update from Desktop:- Desktop supplying

engineers to complete the work. Our work starts w/c 16th September. We are only rolling out to Social Services in

the first phase. As such a project completion date cannot yet be provided yet. Social services currently in test.

Update from JP dated 14.10.2013:- Server part of the install has been completed and passed back to Parmjit Sandhu

tbc

30 iLearnWales Secondary School

Migrations

Educ TCBC

01/12/2013

None Network Migrations are complete across all TCBC Secondary Schools and schools are now in the process of

classroom by classroom migrations. Update from SS dated 14.10.2013:- all network migrations are complete.

Schools are responsible for individual classroom migrations.

Still to migrate – Chepstow School

There will be a phase 2 to the migrations where we will need to look at ancillary network use such as cashless

catering, reprographics, etc. which will affect the completion date

None

31 Flying Start Educ TCBC

tba

5 Sites in total have been identified. 2 are now complete with a 3rd currently ongoing. Dates to be confirmed. 3rd

site identified as Garnteg but funding still to be sourced. Completed at Fairwater, Pontsycan House. Two remaining

to be identified by Customer.

Budget

33 ServicePoint Ops SRS

14/06/2013

NWIS Waiting on NWIS for response for hosting option. With SMT. CB confirmed that SJ meeting with Nigel Stephens

and Andrew Mc Bain on Friday 19th to discuss progressing this work. Update from CB:- Decision needed by SMT

on where it will be hosted. JP has indicated it should be TCBC infrastructure, however WW has security concerns

around this. Meeting taken place - costing exercise now done and figures gone to Nigel Stephens. Once NS is ready

- another meeting will take place to decide if ServicePoint is to be used or to seek an alternative. Earliest

implementation would be October 2013. Servers available from recently decommissioned stock. Business case sent

to Board members. Remote access to setup handed over to NWIS Oct 4th, working with them to implement.

Plan for end of October install by

NWIS.

None

SRS Project Status …

What is the status of all SRS projects …

34 Disaster Recovery Server SRS

01/09/2013

Board Decision

Dependency on storage

TCBC and MCC DR linked to the NetApp implementation. DR NetApp implemented in Civic, data is currently being

backed up to Pontypool for both MCC and TCBC.

PCC will be a separate procurement and project. Aaiting update on paper submitted to PCC. Updatge from JP dated

14.10.2013:- Implementation of DR server equipment scheduled for 15th, 16th and 17th October. End Date to me

moved to End Dec due to other priorities taking precedence

Completion Date extended to End

of December 2013

None

36 Yots, Mamhilad - Equipment

refresh

Desktop MCC

01/07/2013

Back Office New date agreed witjh Jason O'Brian (customer) for end of September. WE are still trying to finalise the equipment

list with YOTS, as this is now different from the original audit sent to me. I have planned time in for this next week,

however I think this date needs to change to mid November

27.09.13. Date revised to mid

November 2013

None

37 MCC libraries desktop updates Desktop MCC

30/06/2013

Applications New requirements received. Netloan upgrade. Public PC Build also needs to be updated Initial work has been

done. A new date is now required for end July to accommodate additional work requests, which include Netloan

upgrade, update to standard image, and upgrade of 2 existing staff machines to Windows 7 and office 10.. . Project

delayed due to schools migrations. CB to speak with Customer and re-negotiate new Project Start and Completion

Date.. CB confirmed that Work starts this week, however the completion date will need to be extended as resources

have been re-directed to iLearn wales. Update from CB:-Work has commenced and Netloan upgrade has been

completed. The remainder of the work has been planned, however we require assistance from Server resource

(SCCM) and as such work has had to be postponed until w/c 12th Augus 2013. Update from CB dated 14.10.2013:-

Work scheduled to be completed by end of w/c 14.10.2013

TBC in consultation with Client.

CB Updated scheduled date to

12.08.2013. Extended by 1 week

due to the fact that MCC has

pulled resources to go into

Education. New Schedule date is

now 19.08.2013. Date for

completion updated to last week

in September 2013 in full

consultation with Client. We

have completed the upgrades

and these are on test at the

moment in Chepstow, Caldicot

and Monmouth done. Gilwern

still to be scheduled.

Completion end of w/c

14.10.2013

None

39 Thornwell 21st Century School Desktop MCC

30/04/2014

Networks, P Sandhu Need to sign off IT by end of July 2013. Project date still on target. IT still not signed off. No estimated date for this

to happen yet, as the current Project Manager is no longer in situ. Awaiting New Project Manager to come on board

before IT can be signed off.

TBC None

40 Desktop & Hardware Scanning Desktop MCC

tbc

tbc tbc

42 Abergavenny Library New Build Desktop MCC

30/09/2013

Networks, P Sandhu Client looking at a possible new location. Still no location identified. Update from SS dated 14.10.2013:- can this be raised at the next ICT Programme Board please as there has been no update on this for some time and I’m hearing the project may be on hold by MCC due to the financial rethink in the LANo completion date is available yet

- this will be confirmed at a later

date

None

43 Domicillary Care System

(MONICCA)

Dev MCC

19/08/2013

None Customer requested a one month delay due to additional scope of works. Phase 2 planning in progress. 19th

August go live. Additional parallel run this week to ensure everything is OK in MONICCA

Parallel run commenced for final

bug fix commenced 19/08/13

None

46 MCC Internet re-design Dev MCC

05/08/2013

3rd Party design company New site live, ongoing work to ensure integrity of links. Phase 2 planning due to commence. New site live 5th Aug.

Some minor anomalies still to be overcome. Remain on list for present time until agreement on project closure.

Update from TD dated 14.10.2013:- Oct 14th Waiting on MCC feedback

TBC None

50 Office 2010 (Application testing) Imp MCC

30/08/2013

Office 365 Assessing Office 365. Still chasing suppliers to update on 365, need knowlecdge of which citrix dervers were moved

to office 2010 by CW to begin move with LIVE migration of apps. Update from RB:- This is dependent upon the

Office 365 project, could I please ask that the estimated date is changed to 31st October. Update from RB dated

14.10.2013:- Have chased suppliers but have not received any more information. Will have to make assumption that

if the supplier has not responded, they will not currently be supporting 2013. Request that this forms part of O365

project

31/10/2013 None

51 New SQL Server Cluster Install Imp MCC

tba

Checking with Apps Team. Update from RB dated 14.10.2013:- Will be undertaken following successful completion

of migration for GPA. Project - 103

None

52 COCO Compliance Network MCC

01/08/2013

Info Security, Server TCBC is due in 22 June 2013. Completion date extended to 18.08.2013. Penatration Test information provided to

WW. Dates now extended to TCBC due in on 18th September and MCC due on 21st September 2013. Penetration

test document currently being compiled. Update from JP dated 14.10.2013:- All updates completed and passed back

to Security team for retest

18th and 21st September 2013.

Complete for MCC, but the TCBC

has been rejected as the external

company doing the penetration

testing didn’t complete it properly.

Date extended to End of October

2013.

None

53 PSBA Migrations Network MCC

30/09/2013

Logicalis Sites remaining due to business issues with sites. Update from JP dated 14.10.2013:- Resources taken off corporate

to assist 14-16 has delayed this work. End date to be moved to End Dec 2013

End of December 2013 None

54 Telephony Migration Installation Network MCC

30/09/2013

Budget for VOIP phones - link to

Office 365

A comparison being built by the Network team between Siemens PSBA and Cisco UCCX. Awaiting outcome of

demonstrations that took place w/c 30/9/13. Update from JP dated 143.10.2013:- Ongoing Tender solution for

replacement. End date Feb 2014

Paul Higgs building the

recommendation documents.

Completion date February 2014

None

55 Checkpoint Upgrade Network MCC

tba

2e2, Procurement

Working with procurement

Supplier gone out of business, working with PCC procurement to source a new provider for all organisations. Gwent

Police Procurement have obtained costs through SCC for Gwent Police and MCC Firewall renewals, although the

pricing received is more expensive than the previous (2e2), therefore this is currently under challenge/negotiation via

Procurement. This project could not be progressed until a new supplier was procured (Cygnia Technologies Ltd, PO

sent on 16/09/13) and they now support the MCC & GP checkpoint firewall environments. Cygnia will now provide

consultancy to review MCC’s firewall environment and advise on required software and hardware upgrades and

costs. Estimated date for completion - end Dec 13 (should hardware replacements be required). Update from JP

dated 14.10.2013:- Move completiong date to End Dec 2013

Awaiting new supplier. New Date

for completion End of December

2013.

None

63 iLearnWales Secondary School

Migrations

Educ MCC

01/12/2013

MCC Monmouth Comp complete. Chepstow, Caldicot and King Henry in progress. A lot of work completed over the

Summer break, some work left to complete migrations.

Budget

64 Primary School Migrations Educ MCC tba MCC Business paper sent to Primaries, awaiting decision on next steps. Budget

65 Modes Complete Museum

Object Software

Server MCC

tbc

tbc No date agreed yet with business. Next update due 27/08/13. Update from SC:- it is just a case of presenting them

to the museum with a recommendation and seeing which option they prefer, I will arrange to have a meeting and

discuss the options with the people involved from the museum so they can make informed decisions. I will be

emailing them tomorrow. Update from JP:- Potentially this should be done by the end of November, but this is reliant

on them purchasing a new PSBA feed to site. We have everything in place to purchase the servers but we are now

awaiting site visits and quotes from PSBA. This is with the back office. Completion date to be estimated as Nov 30th

30/11/2013 tbc

66 Firearms Collab Police

01/04/2013

Second walkthrough now complete. Still issues with ORIS which have been passed to AD and PM. Completion date

for addressing this issues is week commencing 3rd June 2013. Third walkthrough arranged for 6th June 2013. New

Project completion date now 1st July 2013. Date for completion moved to end of July in consultation with Customer.

Update from Paul Higgs:- an agreed date change to 20th September 2013 – various works completed, a remaining

JOINS-IT priority is to complete SWP & DPP RODC’s to enable officers in other forces to access a different forces

command & control

End of August in consultation with

Client. New Completion date of

20th September 2013 agreed. Still

testing - extend completion date to

mid October 2013

None

67 Security for Collaboration

activities

Collab Police

31/05/2013

Date agreed to move from 31/3 to 31/5 at JOINS board. MOU with WW at present to sign off.

Awaiting MOU to be signed off . Still awaiting this item to be signed off. Change Status to RED and extend to end of

September 2013

31.08.2013. Date extended to

30.09.2013

None

68 AD Trust Collab Police

31/05/2013

Agreed new dates end of July agreed with business. Work is being untaken w/c 15.07.2013 again. Project still on

track. Update from Paul Higgs:- linked to project 66 above – same tasks and same date change

26.08.13. New Completion date of

20th September 2013 agreed. Still

testing - extend completion date to

mid October 2013

None

70 Alignment of Service Desk

procedures

Collab Police

01/06/2013

Operations Complete ready for testing. • Work is continuing to create a collaborative document around Service Desk processes

and this has been created in draft now. • A further meeting with South Wales Police is scheduled for 5th September.

tbc None

73 All Wales ANPR Expansion Collab Police 31/12/2013 1st April date was WG spend. Project will be completing around December 2013. 01/12/2013 None

74 Offender Hub Collab Police 31/12/2013 Pilot live until December 2013. RMADS Documented circulated to region 31/12/2013 None

75 Uniform Stores/Fleet Collab Police

tba

Meeting arranged with civica for 23/05/2013. Meeting held with Civica. Options to be submitted to Project Board at

next meeting. 24/05/13 - Meeting held withCivica, options to be presented to project board. Next meeting w/c

14/10/13.

Date confirmed as October 2013 to

go live.

None

76 MFD Rollout & Equitrac Desktop Police

31/01/2013

Applications SJ to complete 'Mop Up' schedule for ICT Board. Holmes still need local printers. Training for reporting is happening

w/c 10.06.2013

Holmes still outstanding for compatability

Project to be completed by end of

December 2013

None

77 Gwent Police Equipment

Refresh

Desktop Police

30/09/2013

None Builds scheduled for 07.05.13. Rolling out at Blackwood. Issues raised there. Cwmbran next one to be scheduled

for 20/05/2013. Cwmbran now completed. Newport Central in progress, then Pontypool and Risca.

31.03.2014 Delay on Central due to Titus

Rollout

78 HQ Relocation Desktop Police

30/03/2014

Estates, Server, Network Traffic Moves 10/06/2013. Dec 2015 Given by Estates Team None

79 Stations Rationalisation Desktop Police 31/03/2016 Estates With PCC at the moment

80 Operational Hub co-location

(The Hub)

Desktop Police

tba

The Hub Project Board Waiting for response from PCC Estates. None

81 64bit Upgrade for Accident &

Investigation

Desktop Police

31/07/2013

Been completed on 1 PC. This now needs to be copied to a further 3 PCs. Update from CB:- The work has not yet

been completed, but we are in constant communication with the customer. We will try to reschedule for the next

couple of weeks once Dave TC is back with us (currently on schools project) and the moves for GPA are complete.

End of August 2013. New

Completion date to be agreed with

Customer

None

84 PCC Property (Evidential) Dev Police

26/04/2013

Decision to roll out PALMS (internal property system). Pilot commencing in Bettws for 3 months (beginning of Sept). SSID

implemented - awating SSL certificate implementation (24.06). Testing of handheld part of pilot. Update from Lyndon Richardson:-

We have actually gone live in Bettws on the 1st of June. We are back cataloguing the PPU property which is stored there and

intend to roll the system out live to PPU officers at Mamhilad as soon as the outstanding issues are resolved – red mine list, label

printing and hand held device. This will be quickly followed by the ONYX team at Risca who will be relocating to Mamhilad as part

of the estate strategy. We will have to gather their property from Risca and back catalogue it into Bettws as soon as we can to

facilitate the move. The CID hub at Mamhilad, which is due to be completed by October, is now driving the timelines..Status

Reviewed weekly until issues lists resolved. Update from Lyndon Richardson:-Three major items remain outstanding on

the system

• Testing the hand held bar code device

• Resolving label printing issues

• Emails from the system to officers

Please maintain the status as Amber.

JH Emailed Lyndon Richardson for weekly update on 09.08.2013. Update received from Lyndon 23.08.2013:- Three

major items remain outstanding on the system

• Testing the hand held bar code device – this is now in progress

• Resolving label printing issues – printing issues are still causing problems. Being investigated by installation team in

conjunction with development.

• Emails from the system to officers. Requires input from Duncan Abraham

Please maintain the status as Amber. Update from HJ:- Testing of the handheld still to be completed. Can you indicate

”An update will be provided w/c 16.09.13. Lyn is on leave this week and testing will commence again w/c 9th Sept. The

status remains orange. There are 4 outstanding issues:

• Label printing not working correctly – problem is with servers department (to be progressed w/c 7/10/13 Tony

Dronfield)

• Hand held device application and property application not working correctly (to be progressed w/c 7/10/13 3rd Party

planning to visit Will Warren)

• Interface to email for officer alerts not working (need to plan availability of Duncan Abraham)

• Property audit report to be completed

02.09.13. Extended to 'September

2013' Update from TD:- Waiting

for delivery of 3rd party portion of

handheld solution

None

85 File Tracker Dev Police

17/05/2013

User With users awating feedback. New completion to be agreed with business once feedback provided. Latest feedback

received and amendments being made. TD Notified client on 11.07.2013 of latest updates available for testing. Will

look at new completion date with client consultation. Project on target with User. Update from TD dated 14.10.2013:-

With client for acceptance

TBC None

86 PCC - ASBO Risk Assessment

Scorecard (SharePoint)

Dev Police

02/09/2013

Server

Dependant on ExtraNet

Nick Mclain has had a prototype of the application, in testing. Pro app consultant on site w/c 01.07.2013. Update

from TD:- extend the date to 01-09 please. The project is on target and we are meeting client expectations and have

a further meeting scheduled with them next week to review progress. Update from TD dated 14.10.2013:- Nick

McLain no longer responsible fro project, Micah Hassell is new lead and meetings are being arranged/attended.

01.09.2013. Completion date

extended to 30.09.2013.

Completion date extended to end

of October 2013

None

87 PCC - Bail Management Dev Police

30/09/2013

None In progress. Confirmed project on track with user tbc. Completion date extended to

31.10.2013

None

92 Offender Hub Dev Police 30/11/2013 Server, Network Web services work to be scheduled. None

93 Charter Upgrade Imp Police

02/04/2013

Business Support, Server,

Network

With users for testing. Update from RB dated 14.10.2013:- Upgrade completed on live, waiting for third-party to sign

off

30.09.13 None

95 Migrate HQ24g (GDS) to new

environmment

Imp Police

02/05/2013

None Data has been migrated to new server on vm-ware platform.  Currently being tested, request that date is extended to

30.06.2013. There are a number of decisions that need to be taken before the live migration around Niche and

whether SWP Data will be stored in the GDS. This will have an effect on the size of the Database. Request that the

date is moved to the end of July. Update from RB:- Could I please ask that the RAG Status is changed to amber and

the target date is moved to 30th September 2013. Update from RB dated 14.10.2013:- There are a number of

questions that need answering around Oracle licensing in a virtual environment. The DB itself has been migrated

and is currently being tested but will not be complete until licensing questions have been answered. Estimated date

for completion mid November 2013

30/09/2013. Updated completion

date mid November 2013

None

96 Mobile Data (Handover) Imp Police

06/05/2013

Ops/Server/Project/Training Request that completion date is pushed back to end of June due to staff absence. No update due to staff absence.

Documentation has been received around supporting the BES Database. However, no formal handover can take

place until the Project Manager returns from Sickness. Update from RB on 02.08.2013:- System Administrator

returning to work on Monday 5th August, handover will commence in next couple of weeks and will take

approximately 4 weeks. Request change of date. 90% completed now. Change Colour Status to Amber and

confirm new completion date of end of November 2013

End of October 2013. New

completion date confirmed as end

of November 2013. Status colour

changed to Amber

None

102 Corporate Gazetteer Imp Police 31/03/2015 None

103 NetApp Migration Imp Police

31/07/2013

Business case gone forward to PCC for funding. SQL Cluster – PCC Extranet dependant on this (IR and PM).

Consultants have been arranged to assist with the creation of the new Cluster. This will take place during July 2013.

Update from RB on 02.08.2013:- This has been delayed by the ordering/delivery of the hardware. Work ready to

commence when hardware is delivered and installed. Request change of date. Update from RB:- Could I please ask

that the date is changed to 31st October. Update from RB dated 14.10.2013:- ProAct on site 16th and 17th October

to commence migration. Exact completion date not known at this time

31/10/2013 None

105 PSBA Migrations Network Police 30/09/2013 Logicalis, Stuart Lee Some sites on hold due to issues at the initial PSBA sites. None

106 Helicopter downlink move from

HQ to Ridgeway

Network Police

31/10/2013

BT, SWP Issue getting BT on site to resolve. BT have visited on-site. None

107 VOIP Network Police 25/04/2014 TBC (PH) Awaiting information from suppliers and decision before full planning can be put in place None

108 Blaenavon PCRC co-location Network Police 26/04/2014 PSBA Update required from PH re: connectivity None

109 Resilient FCR Network Police

tba

Desktop, Server Monitors all completed, testing from the Force not due uintil July at which point we will know it works as required. None

110 Newport Magistrates Court

connectivity

Network Police

tba

None BTCG paper being done by Dave Broadway for September opening of court, being handed over July. Still with

Board

None

111 HQ Mast Aerial Removals Network Police tba Awaiting date from Estates None

112 FCR Migration to VP Network Police tba Desktop, Server, BT Awaiting information from suppliers and decision before full planning can be put in place None

113 CODES Project Server Police

10/04/2013

PSBA The LIVE environment is ready for the external company to come in on 8/5/13 and install the production environment.

The DR site will be carried out when the PSBA work is complete.

Consultants in last week and this week - PSBA link required for replication between SANS. Third Party done their

work. Awaiting migration over to PSBA Network before switching on replication. Complete apart from PSBA Link.

Update from PH:- Newport Central needs to be migrated to the PSBA network (scheduled on 02/10/13) prior to the

DR facility for Codes work being progressed. Estimated date for completion - end Oct 13. Update from JP dated

14.10.2013:- The DR site in Newport Central has now been moved onto the PSBA network. This now allows the

completion of the DR implementation for CODES. Work has been scheduled with Marc Coughlin leading on the

deployment of CODES-DR w/c 28th October.

• SAN Requires Configuring,

• Patching of SAN to DR environment,

• Reconfiguration and move of existing CODES DR Switches,

• DR Replication to be configured and tested with 3rd Party.

Date for PSBA Completion needs

to be confirmed with PH. New

Schedule date - 30.09.2013.

Updated schedule for completion

now End October 2013

None

114 NetApp Implementation Server Police

01/05/2013

Applications In progess. Database/Support team completed their work. Update from JP dated 14.10.2013:- This one now needs

to be with DB Support and Apps. Server work is complete

TBC None

116 UAT Policy & Standards Log on

Warning

Server Police

28/06/2013

None With Standards to sign off. Date to be agreed with user for completion. Update from JP:- We’ve had a request to

meet with Kerry Haggerty in regards to further work they require on the application. As this is more development

based, we feel that this should be passed to Tony Dronfield’s team to discuss any further changes. It can be passed

back to us to deploy once Standards are happy

tbc None

118 Nutrition Gap Database Dev TCBC 28/07/2014 None Update from Jon Price:- TCBC Now Complete. MCC will be completed w/c 26.08.2013 01.09.2014

119 MCC SIMS Educ and

Apps

MCC

04/11/2013

None Confirmed in WSM Meeting to Place this now as a new Project. Work to commence ½ term 28th October. Update

from SS dated 14.10.2013:- work commencing 17 Oct 2013 until March 2014

Capita

120 C&C System Project Imp & Dev Police

31/03/2015

To be confirmed by Jacqui

Cornford

To be confirmed by Jacqui

Cornford

2 ITrent Forms Dev TCBC 31/05/2013 None On hold. Pending review of requirements from Client. On Hold None

4 PRIME Reports Dev TCBC

31/05/2013

None TD Meeting with Jane Dunn to discuss further requirements. Meeting was held. No formal user requirement

at this stage - put on hold

On Hold None

7 DRAIG Financials Dev TCBC 30/09/2013 None TD to document handover interface details to Support. Complete - Close Complete - Close None

8 Family Information Service

Website

Dev TCBC

30/06/2013

None Delay of two months requested by customer, awaiting agreed date. On Hold - requested by

business

None

41 Nappy Database Dev MCC 24/05/2013 User On Hold pending a review of Clients Needs On Hold None

45 SharePoint EDRMS Dev MCC 29/03/2014 Office 365 Onhold due to Office 365 ON HOLD None

49 Revs and Benefits Integration

with LLPG

Imp MCC

12/08/2013

Applications ON HOLD ON HOLD None

60 Office 2010 into Citrix (app

compat)

Server MCC

01/08/2013

Applications, Database,

Service Desk

Requires new Citrix servers

Servers created with Apps to test

Put on hold as link to Office 365. Provided 4 x Citrix Servers to Caroline Taylor

On Hold None

71 SWP access to GP Charter Collab Police 04/06/2013 Discussion around security. On hold at present while with Security On Hold None

72 Collaboration licensing issues Collab Police

01/09/2013

Citrix done - Oracle outstanding - escalated to national level. On hold due to Oracle issues at National Level On Hold None

97 Scoping SW Police Gazetteer

Matching & Support

Imp Police

28/05/2013

SWP, Aligned Assets, Niche

Team

On hold. Pending an update from Project Board. RB Confirmed Project now to be taken off hold (as of

29.07.2013). Implementation of Niche scheduled for 02.09.2013 - Delayed while implementing the Gazeteer.

Business process cannot be defined until the Gazeteer is in place. ON HOLD PENDING NICHE

IMPLEMENTATION

No confirmed completion date

yet - implementation Niche

scheduled for 02.09.2013.

PROJECT ON HOLD UNTIL

NICHE IMPLEMENTED

None

98 Install and Test New

Centurion Universe

Imp Police

31/05/2013

None Update from PM - Small changes are being made to this universe, but without direction about the force

position with Business Objects (i.e. Are we keeping it?) I will not be allocating resources at this stage to this

piece of work. This Project to go on Hold pending a Force decision on the use of Business Objects.

On Hold None

12 NDC Imp TCBC

01/07/2013

None Schools submitted on time. w/c 01.07 to confirm an anomolies. Project to be closed 08.07.13. All schools have

uploaded their NDC returns on time. Unfortunately a patch was provided on Friday by Capita to resolve an issue

which prevents schools importing the statutory reading test results, so now I have to remote individually into each

school to correct. I am hoping to complete the primaries 08.07.2013. NOT A PROJECT - REMOVE - PUT ON BAU

New Completion date set for

12.07.2013. CLOSE - PUT ON

BAU

None

13 ULN's Imp TCBC

31/07/2013

None Anne Hacking dealing with this (Schools). NOT A PROJECT - REMOVE - PUT ON BAU. Project Completed

26.07.2013

CLOSE - PUT ON BAU. Project

Completed 26.07.2013

None

15 Attendance Collection Imp TCBC 31/10/2013 None NOT A PROJECT - REMOVE - PUT ON BAU CLOSE - PUT ON BAU None

16 Post 16 PLASC Imp TCBC 31/10/2013 NOT A PROJECT - REMOVE - PUT ON BAU CLOSE - PUT ON BAU None

17 Pontypool Community

Council

Network TCBC

01/06/2013

Finance Gone to back office for Quotations. Still with Back Office to place order. Re-scheduled completion date due

to client still in process of purchasing

COMPLETED None

25 FOPE Server TCBC 1/6//13 Microsoft Align to Office 365 work and possible implementation. To be put On Hold. Confirmed as on Hold Completed None

26 MFD Rollout & Equitrac Server TCBC

30.09.2013

None Software to be procured. Should know within 1 month the projected time and scope. CLOSE - DUPLICATE OF 29 Duplicate of 29. CLOSE None

32 Solarwinds Network SRS 30/06/2013 Intrinsic, Database, Server Resourcing issues with engineers and consultant availability. New date for completion 05.07.13 Completed None

35 FOPE Server MCC

31/10/2013

Server SirFynwy.gov.uk set up as test domain and works fine. Next step to move Monmouthshire.gov.uk across in October.

Update from JP 14.10.2013:- Completed

Will be complete by end of

October to align with the

cancellation of the STAR Internet

contract, saving £25k.

None

38 Registrars move Desktop MCC 30/06/2013 Networks, P Sandhu Registrars moving date to be confirmed COMPLETED None

44 MCC Green Waste Dev MCC

03/06/2013

None Development started. Interface file sent to third party. Commissioning Phase. Went Live on 01.07.2013 since when,

testing has been undertaken. TD now confirms (19.07.2013) that this Project can be closed.

Go live 01.07.13. Next phase is to

hand over into support - by

15.07.13 will be able to hand over

documentation etc. Closed

19.07.2013

None

47 NetApp Migration - reconfigure

ODBC from DB51/52

Imp MCC

31/07/2013

No Actions - Links to new SQL Server Cluster MCC. DUPLICATION OF 50. CLOSE CLOSE None

48 MCC Land Charges - upgrade to

DTF Interface

Imp MCC

31/07/2013

Database Awaiting on an External Business. REMOVE - SHOULD BE ON PROJECT HORIZON LIST CLOSE - PUT ON HORIZON LIST None

59 Decommission of Coed Glas Network MCC

w/c 01.07.13

Desktop Users scheduled to move on 28.06.13. Decommissioning will commence after this - resources allocated.

Business has requested this is moved to 01.08.13

Completed None

61 NetApp upgrades Server MCC

01/09/2013

TCBC, MCC, Procurement Procurement resource alloctaed by 2/4/13 and framework identified. Need kit by July at the latest. Tender out

23.05.2013

Closed None

62 OCS Modification to allow

Polycom Communication

Server MCC

12.07.2013

Operations (Educ) Completed None

69 PSBA IL3 Network Collab Police

31/05/2013

Agreed new dates end of July agreed with business. resilience testing has been undertaken. Need to confirm a date

with Logicalis as there are issues SWP side. Update from Paul Higgs:- PSBA IL3 Network, the final resilience testing

work has been completed and this can be closed. COMPLETE - CLOSE

26.08.13. COMPLETE - CLOSE None

82 Gwent Police PC Rollout Desktop Police tba Close - This has been confirmed by CB as a Duplicate of Project Number 77 Budget

On Hold Projects (12 as at 14.10.2013)

CLOSED PROJECTS (25 IN TOTAL AS AT WEEK COMMENCING 14.10.2013)

83 Missing Children Dev Police

22/04/2013

Server Complete pending user definition of the account management process. System is live, however user to

agree password reset process/procedure. Project Complete. Looking at an automated password reset

process

Project Complete None

91 Upgrade SharePoint

Environment

imp Police

31/05/2013

Server Update needed from SH COMPLETED None

94 Migration of Webapp2 database

(Force Rota) to Oracle 11

Imp Police

25/04/2013

Qlikview Team Database has been migrated to Oracle 11 infrastructure and is currently being tested.  Request that the project

completion date is moved to 12.07.13. Update from RB on 02.08.2013:- Currently being tested by User. Retain as

Amber. End of Aug completion date. Update from RB:- I have spoken to the user today and advised that we intend to

complete the live migration as soon as we can. User is testing a new module for the cancellation of rest days and as

soon as this test is complete will give the go ahead to conduct the migration. The target date is now mid October

2013. Update from RB dated 14.10.2013:- COMPLETED 11th October

30/09/2013 None

100 Payroll -The HUB Imp Police

31/07/2013

Server, Service Desk Application Support Team working with Midland to extract data from delphi into new Itrent database, scheduled for

w/c 27.05. Payroll Data has been loaded into LIVE system, parrallel run planned to take place end of June 2013. HR

Data is currently been loaded into iTrent. Update from RB on 02.08.2013:- All on track, expecting August payroll to

be run on new system.

Complete None

101 ANPR Hardware Upgrade -

more information needed from

Andrew Williams. Dependancy

on Infrastructure

Imp Police

28/10/2013

Andrew Williams to go back to business to see if funding available for new servers. Meeting arranged with WTTC

for 23/05/2013. Meeting held with WTTC. New ANPR Server to be located in Blaenafon. REMOVE - SHOULD BE

ON PROJECT HORIZON LIST

CLOSE - PUT ON PROJECT

HORIZON LIST

None

115 Niche Scanned Doc Folders Server Police

31.07.2013

Client Waiting for feedback from SB. This has been with Chris Horne (PS 906 Horne - Gwent Niche Team) since

24th June, and I’m still awaiting for the final list of PSD users from him to secure it completely. All other

permissions have been set as per the original requirements. As it stands, the work is complete apart from

one more security group for PSD Unit. Waiting on special branch to feedback. JP to chase user

Complete apart from one more

security groupfor PSD Unit.

02.09.2013 - Complete - Close

None

117 Code of Connection (COCO) Server Police

01/08/2013

None Information provided to WW. Scheduled for 13/06/2013. GP done. TCBC and MCC have until 18.09.2013. COMPLETED None

Date of last DMT Attendee DMT CO Organisation Total actions Closed actions Top themes Linked projects

10/03/2013 Matt Lewis Regen /

Neighbourhoods

Christina Harrhy TCBC 1. Comunication to users

2. Citrix Performance

3. Escalation process

Trial projects starting in

NS to use local Office

instead of Citrix

30/04/2013 Matt Lewis Education Mark Provis TCBC No critical issues.

02/05/2013 Matt Lewis Resources Nigel Aurelius TCBC 9 1 1. Comunication to users

2. Citrix Performance

3. iTrent Project support

Trial projects starting in

NS to use local Office

instead of Citrix

04/07/2013 Social Care Sue Evans TCBC 8 1. Printing on Ricoh's

2. Locking documents to print

3. Tablet replacements

05/07/2013 Resources Nigel Stephens Police 1. Disaster Recovery

2. Resources around Niche and

iTrent

3. 5 year capital plan

4. Service Desk Tool

5. Niche comms of expectations

Awaiting first engagement Matt Lewis Neighbourhood / LPU

Policing

Julian Knight Police 1. Equipment on desks (age) Workstation refresh

Awaiting first engagement Crime Peter Keen Police

Awaiting first engagement Service Development Dave Johnson Police

Awaiting first engagement Ops / FCR Alun Thomas Police

Awaiting first engagement People / Places Dave Congreve TCBC

Awaiting first engagement Planning Duncan Smith TCBC

Awaiting first engagement Legal Lynda Willis TCBC

Awaiting first engagement PSSU Steve Williams / Lyndon

Puddy

TCBC

Awaiting first engagement Dep CEO Office Moyna Wilkinson MCC

Awaiting first engagement Creativity Centre Peter Davies MCC

Awaiting first engagement Finance Joy Robson MCC

Awaiting first engagement PSSU Tracey Harry MCC

Awaiting first engagement Regen /

Neighbourhoods

Kellie Beirne MCC

Awaiting first engagement Social Care Simon Burch MCC

Awaiting first engagement Education Sarah Oli-Mcguiness MCC

What volume of issues is the COO tracking by DMT … ?

SRS DMT Actions …

Audit ID Area Recommendations Complete Date Completed Incomplete % Complete

SRS11-08 Database Management 2 0 tba 2 0%

SRS11-11 Remote Access 7 7 02/09/2013 0 100%

SRS12-01 Active Directory 10 10 29/07/2013 0 100%

SRS12-02 Application Support 13 0 tba 13 0%

SRS12-03 Back Office 9 0 tba 9 0%

SRS12-08 Firewall 11 0 tba 11 0%

SRS12-09 Forefront 5 5 02/09/2013 0 100%

SRS12-10 Help Desk 4 0 tba 4 0%

SRS12-13 Strategy 4 0 tba 4 0%

SRS12-15 ISO27001 20 0 tba 20 0%

SRS12-17 Security Policy 4 0 tba 4 0%

SRS12-18 Software Mgt 3 0 tba 3 0%

SRS12-19 ISO27001 High Risks 12 0 tba 12 0%

SRS12-20 Storage and capacity 11 0 tba 11 0%

SRS12-21 Virtualisation 6 6 02/09/2013 0 100%

SRS13-07 Email 11 11 02/09/2013 0 100%

SRS13-08 Environmental Controls 10 0 tba 10 0%

Totals 142 39 103 27%

SRS Audit Compliance …

What audit actions are we currently planning to implement … ?

 

SRS Board Meeting 

 

July 30th 2013 Shared Resource Service Budget Monitoring Report  

Shared Resource Service Budget Monitoring Report Purpose of Report This report provides the Board with an update of the likely financial position for the Shared Resource Service (SRS) for 2013/14. Monmouthshire County Council

Budget 2013/14 

Forecast 13/14 

Variance 

£  £  £ 

Monmouthshire  2,490,499 2,498,026 7,527   

When comparing anticipated spend to the original budget, an over spend of £7,527 is anticipated. This is mainly due to;

Dual running costs of transferring to the PSBA of £50,000. Several sites are in the process of transferring and results in some dual running costs. The communication budget continues to be problematic and the budget made the assumption that all private circuits would cease but this is clearly not the case. Investigations are now taking place to identify every circuit and line and the reason for it remaining.

Additional software maintenance contracts of £17,000 relating to the purchase of Office365 however this will be offset by savings from the email / anti-virus software contract which will no longer be required.

Offset by vacancy savings of £60,000 Conclusions The SRC account is currently projecting to achieve a surplus for 2013/14 The costs for Torfaen and Police for 2012/13 remain within the budget whilst spend for Monmouthshire is likely to be some £8,000 above their contribution. There will be additional pressures for 2014/15 for the Police in respect of the additional hardware and software contracts that are currently being funded by underspendings within other areas of the budget. This will be reflected in the 2014/15 budget requirement to be presented in October. The 2013/14 communications budgets have been set for MCC and TCBC on the presumption that all private circuits would cease. This has not happened and it appears likely that the budgets may be understated because of this. A full analysis will be made available at budget setting time. Recommendations To notify the relevant authorities of the current projected financial position for 2012/13.

 

Critical Success Factor Measures SRS Strategic Aim Organisational Strategic Aim Complete by AccountableSRS GPA MCC TCBC

CSF 1 - Maximise availability Number of outages (volume) Hard, flexible infrastructure March 31 2014 AD Core BM BM BM BM

Duration of availability (% of time) Hard, flexible infrastructure BM BM BM BM

Succcess of implementation of planned

changes

One SRS March 31 2014 AD Core100% 100% 100% 100%

SLA targets met over a twelve month

period

One SRS March 31 2014 AD Core95% 95% 95% 95%

Critical Success Factor Measures Complete by AccountableSRS GPA MCC TCBC

Projects have an agreed priority and

timescale set for expectations of our

customers

Aligned to business needs March 31 2014 AD Des / Tran100% 100% 100% 100%

Projects delivered successfully Aligned to business needs March 31 2014 AD Des / Tran 95% 95% 95% 95%

CSF 4 - Customer satisfaction with

projects

Customer satisfaction rating (projects) Professional, capable workforce March 31 2014 AD Des / TranBM BM BM BM

CSF 5 - Integration of systems Savings released within the organisations One SRS March 31 2014 AD Des / Tran£ ?? K £ ?? K £ ?? K £ ?? K

Critical Success Factor Measures Complete by AccountableSRS GPA MCC TCBC

Customer satisfaction rating (ICT service) Professional, capable workforce March 31 2014 AD DeliveryBM BM BM BM

Customer knowledge rating (customer) Professional, capable workforce March 31 2014 AD DeliveryBM BM BM BM

CSF 6 - Improve the level and frequency of

customer communication.

52 weekly updates provided on time

throughout 2013-14

One SRS March 31 2014 COO100% 100% 100% 100%

CSF 7 - Providing ICT equipment Stock items delivered within 7 days of

ordering

Aligned to business needs March 31 2014 AD Delivery95% 95% 95% 95%

Non stock items delivered within 18 days Aligned to business needs March 31 2014 AD Delivery95% 95% 95% 95%

CSF 8 - Service delivery and service

standards

Incidents resolved within the agreed SLA

(1st and 2nd line)

Aligned to business needs March 31 2014 AD Delivery95% 95% 95% 95%

Resolve calls at the first point of contact Aligned to business needs March 31 2014 AD Delivery> 70% > 70% > 70% > 70%

Average call response time in seconds Aligned to business needs March 31 2014 AD Delivery BM BM BM BM

CSF 9 - Staff development SRS staff to have a current Worksmart Professional, capable workforce March 31 2014 COO 100%

CSF 5 - Customer ratings

Project Performance

Performance

Target

Core Performance

Customer Perspective (Frontline)

Target

CSF 3 - Deliver successful projects

CSF 2 - Service delivery and service

standards

Critical Success Factor Measures SRS Strategic Aim Organisational Strategic Aims Complete by AccountableSRS GPA MCC TCBC

CSF 10 - Manage the budget Manage within the budget set for 2013-14

(millions of pounds)

Aligned to business needs March 31 2014 COO £8.92 £3.19 £2.39 £3.34

CSF 12 - Reducing organisational spend Savings released within the organisations Aligned to business needs March 31 2014 COO£ ?? K £ ?? K £ ?? K £ ?? K

CSF 11 - Number of partners Partner organisations housed in

Blaenavon

Collaborative approach March 31 2015 COO > 3

Customer organisations housed in

Blaenavon

Collaborative approach March 31 2015 COO > 5

CSF 12 - Revenue stream Income into SRS Public Collaborative approach March 31 2014 COO £ ?? K £ ?? K £ ?? K £ ?? K

BM = Benchmark Year

Financial Performance

Target