Agenda: Background Why Make the Investment Hiring Hints Training Suggestions for Success.
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Transcript of Agenda: Background Why Make the Investment Hiring Hints Training Suggestions for Success.
Creating a Successful Peer Mentoring Program
October 6, 2015
Marcia Osman, Purdue University
Peer Counselors – May 2015
Creating a Successful Peer Mentoring Program
Agenda:BackgroundWhy Make the InvestmentHiring HintsTraining Suggestions for Success
Peer Counselors- May 2013
Background
The History of the Peer Program at PurdueMy Experience as a Peer CounselorCurrent Peer Program Requirements
Peer Counselors 2010
Why Make the Investment
Feeder system for youthful talentUtilize the student perspectiveHigh return on investment
Peers at Work
Current Peer Responsibilities• Counseling • Answering email• Outreach• Review student communication before distribution• Suggestions for improvement• Mentor new Peers• Compiling Weekly Top Ten Questions/Answers• Construct duty schedules• Special projects• And more!
Brainstorming During Year in Review
Hiring Hints
Recruiting great PeersSell them on the positionExpect them to bring their A-game to the interview
Email to Potential CandidatesThe Division of Financial Aid at Purdue University is looking for several outstanding students to fill Peer Counselor positions starting in May 2015. You have been selected for this recruitment based on your academic success. We are looking for individuals interested in working both full-time during the summer AND part-time during the academic year. The Peer Counselor position is paraprofessional, requiring a high degree of responsibility and maturity. Five weeks of comprehensive, paid training is provided. Afterward, our Peers counsel students and parents regarding the financial aid application process, eligibility criteria, and the status of individual applications. This position is an excellent resume builder and the skills learned are highly transferable to many other professions. Some colleges within Purdue allow students to use their Peer Counselor experience to fulfill internship requirements.
Advertise the Position
Online Peer Counselor FAQThank you for your interest in the Division of Financial Aid Peer Counselor program at Purdue University in West Lafayette. Please read the Peer Counselor FAQ below for more information about the program, training, and job responsibilities. Applications will be accepted through mid-February. Interviews for these positions will be held throughout February and early-March. Selected applicants will be contacted by phone to schedule a personal interview.
Q – What kind of work do Peer Counselors perform?A – Financial aid counseling, naturally! Peers provide counseling over the phones, through email and eventually in-person. Peers also do some basic aid processing and outreach activities.
Q – What kind of skills does a Peer Counselor need?A – Good verbal and written communication skills are vital. Good customer service skills are also very important, but are not a pre-requisite. The training provided will help you build all these skills.
Q – What kind of training is provided?
Suggestions on Hiring and Retaining
InterviewingIntegrating them before day one
Peer-to-Peer Welcome Letter
Training
Initial trainingTransitioning from trainee to counselorOngoing training
Graduating Class – 2015
Peer Bowling – 2015
Suggestions for Success
Make expectations clear Set expectations highCelebrate successesLet them know that they are valued
Peer who Answers the Most E-mail
Answer all the e-mails!
2015
HSTE
Most Tech Savvy Peer
JGAD
2015
NPC Most Likely to Know the Answer
SKIP
20
15
Best team player
DORN2015
Peer Most Likely To Be In
Trouble
KKON
Challenges
Common challenges What we have doneWhat we are considering
Most Improved OPC
ATAN 2015
Top Peer Volunteer
HPIE
20
15
Did someone say project?!
Peer Best with Difficult Callers
JKUH & AKNO
“The scholarships are holistically awarded!”
2015
Most Valuable Peer
HS
TE
2015
Questions, feedback and discussionThank you for your participation and good luck!