Agenda - Amazon S3 · IVR Call Flow 11 11 . IVR Extranet features Rates & Availability Admin can...
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Agenda Customer, Process and Business Call flow Cloud based IVR Architecture Business Productivity IVR Extranets Features Road Map, SLA and Pricing
Transcript of Agenda - Amazon S3 · IVR Call Flow 11 11 . IVR Extranet features Rates & Availability Admin can...
Agenda
Customer, Process and Business
Call flow
Cloud based IVR
Architecture
Business Productivity
IVR Extranets Features
Road Map, SLA and Pricing
Customer
Process
Business
IVR connects both Customer and Business
IVR Customer Business
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3
Our Process is easy
Process
Deploy Solution
Deployment
Collect
Measurements
Measure
Analyze Changes
Analyze
Understand
existing Business
Business
Monitor live
dashboard
Control/V
erify
Our Solution is readily
available for Hotel
Reservation system, However
our business and technical
team understand the existing
business, do the tailoring
based on our analysis. Finally
deploy it and monitor it for
business growth.
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4
IVR Business Supports
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Extranets 24/7 Service
Revenue
Generation
SMS
Notification
IVR
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▸ 16+ years of experience in Voice , Speech application development, provided IVR CTI based solution for domestic and international customer. Deployed 200+ agents call center in middle-east.
▸ We help our clients revolutionize their Telecom infrastructure with AWS Cloud solutions and services.
▸ Our core strength are teamwork, integrity, vision. We believe in close association with our clients to work for mutual growth. Quality and Timeliness are the two main attributes that set us apart from our contemporaries.
▸ Our qualified team ensures to catapult our experience, potential and expertise with every completing project.
▸ Core Technical team always focusing on cutting edge technologies, align customer towards the existing market trends
▸ Our customers have shared words of appreciation and we are glad to share a few of them with you!
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About us Why us Testimonials
About us , Why? & Testimonials
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Solutions
Cloud based IVR Advantage
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IVR
24/7 Support Dynamic Routing
No hardware Scalable
Architecture - Outline
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VRU Owner
Admin
Callers Hotel Reservation Request
D
A
T
A
B
A
S
E
Application Programming
Extranets (Rooms Availabilities,Rates,Offer,etc)
Voice Response Unit
+
Application Logic
+
Application Data
D
A
T
A
B
A
S
E
IVR Solution for Reservation(High Level) 10
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Modify /
Arrival Date Lang
Selection Departure Date
Guest Name
Room Type
Guest Mobile CC Expiry Guest CC
Pickup/Drop Conf Number SMS Email
IVR Call Flow 11
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IVR Extranet features
Rates & Availability Admin can specify the room to sell and room rates for the specific date range.Also they can specify different rates for different room types choosen
Policies Business specific policies can be configured for cancellation, child extra beds, check-in, check-out timing , property specific info like wifi, parking, pets, etc
Promotions Promotion can be added for Basic Deal, Last Minute, Early Booking, Limited Time Deal, Rate Tariff and Room Type
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Configuration Room type, room rates, Restriction, User Configuration for assigning privileges. Profiling can be managed under this. Revenue Management can also be done.
Analytics Booking Trends, Cancellation Trends, Room Occupancy, Room Availability can be viewed for specific date range, can also view report based on customer name
Email Admin will get daily instant email about the reservation booked via IVR.
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Business Productivity
Business Productivity 14
Business Productivity
Secured Hosted
Deployment
Dedicated Toll Free number for your business
Customer Engagement
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WE HELP YOU TO
CLOSE MORE
BUSINESS LeadDesk is not another “call center system provider”. We have learned to help
companies do business on
the phone, both in-bound and
out-bound.
YOUR SOLUTION
IS TAILORED
FROM MODULES The most proper solution
can be tailored for you. But
this is done from well-tested
“pieces” ensuring speed and reliability. Still provided as
SaaS, no projects required.
LEADDESK TAKES
END-TO-END
RESPONSIBILITY The software is developed in-
house. Required changes are
simple to get done. We also
provide support &
implementation. So no finger-
pointing to the “next guy”.
Lead Desk Responsibilities
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Key Benefits
Benefits
Productivity
Efficiency
ROI
Client Satisfaction
Customer Service
Decreased customer wait time
Automated operations
Trouble Ticketing System
More efficient resource utilization
Quick TAT within SLA
Improvement
Automate & SLA
Integration
Operator & Quality
SMS,Email
Extranets
Face-book, Google+,Whatsapp
Amazon Echo Dot (Front Desk)
Third Party API
Multilingual
Choose Self or Third-party Operator
Call recordings & Improvement
Run off-the-shelf or tailored reports
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Road Map, SLA & Pricing
Flat Roadmap Horizontal Timelines
01 02 03 04 Q1 Q2 Q3 Q4
Agent Transfer Intelligent routing Call Recording
Operator App monitoring &Alert New Features addition
Monitoring Visual IVR Payment via IVR Outbound Dialing New Features addition
Dialing Chatbots
Face-Book
Google+
Social
2018 - Q1, Q2, Q3 & Q4
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Feature(B) Driving Direction to Hotel
FAQ
Connect to IVR
Custom IVR Prompts
Q2 & Q3 Features Road Map in Details
Features(A)
Reminders for staff
Booking status
Departure reminders
Billing reminders
Features(C)
Facilities
Hotel branches
Rooms & Room fare
Amenities
Features(D) Wake-up with snooze capability
Location
Speech Solution End to End
2nd Quarter
2nd Quarter
3rd Quarter
3rd Quarter
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SLA & Price 20
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Priority Resolution Time
Critical 45 min
High 90 min
Medium 1 day
Low 3 days
Mode
On Call
On Call
Scenario
IVR Down
Environment Down
Specific User
Change Request
Type Cost(Saudi Riyals)
One Time Payment 35,000.00
Annual Maintenance Cost 20,000.00
Includes
Development,Deployment,Toll free Number
SLA Adherence, Application issues
*Change Request will be an additional Cost
