Agenda

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© 2014 Cisco and/or its affiliates. All rights reserved. LTRCCT-3051 Cisco Public Agenda CCE 10.0 Feature Overview Understanding Finesse Workflows Gadgets SocialMiner Agent Request Departmental Hosting Live Data Reporting with CUIC 1

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Agenda. CCE 10.0 Feature Overview Understanding Finesse Workflows Gadgets SocialMiner Agent Request Departmental Hosting Live Data Reporting with CUIC. - PowerPoint PPT Presentation

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© 2014 Cisco and/or its affiliates. All rights reserved.LTRCCT-3051 Cisco Public 1

Agenda

• CCE 10.0 Feature Overview

• Understanding Finesse– Workflows– Gadgets

• SocialMiner Agent Request

• Departmental Hosting

• Live Data Reporting with CUIC