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Transcript of Agenda 08:00 - Guests Arrive / Breakfast 08:30 - Paul Masterton: Objectives for the day 08:40 - Ian...
Agenda
08:00 - Guests Arrive / Breakfast08:30 - Paul Masterton: Objectives for the day08:40 - Ian Gorst: The incentive to reform08:55 - Mike King: Vision and approach to e-Government09:10 - Neil Wells: Technical Components & Next steps09:30 - Paul Masterton to chair panel discussion/Q&A10:15 - Wrap up10:30 - Close
Objectives for the day
Paul Masterton Executive Chairman, Digital Jersey
Industry Briefing Objectives
Understanding
Alignment
Support
Clarity
Industry preparation
Getting to this point
Discovery, visioning and business case phases complete
IS Outsourcing paper Project implementation
What happens next
eGovernment Vision - Industry briefing Today
eGovernment – Approach to Delivery 02 May 2014 Objectives Identify potential approaches to the procurement, delivery and maintenance of eGovernment technologies Highlight potential opportunities and threats to delivery
Programme initiation May 2014 – Sep 2014
Programme implementation – Phase 1 Oct 2014 – Mar 2016
The incentive to reform
Ian Gorst Chief Minister, States of Jersey
Core vision and the approach to the Market
Mike King Sponsor of E-Government Work Stream
Chief Executive – Economic Development
Customer Interaction
<8% of transactions are online
22% phone calls
10% letters/forms
> 1/3 of all applications are post / paper forms – with
only 7% being submitted by email
4% email
1% social media
Almost 40% of applications are made in-person / over the counter
39% of payments made are in person
93% of appointment bookings are in person
average face to face interactions required to report the same life event
Of customers would prefer to transact using e-channels 683%
Channel Shift
Online services Target 75% by 2018
Traditional channelsReduced to 25% by 2018
83% of customers surveyed said they would prefer to interact by email/electronic channels
Better use of organisational intelligenceMinimize transaction barriers and transaction costs
Target channel shift to online services by 2018Customer portalTell us once about a change or life eventSingle view of the customer 1
75%
E-Government Vision
Core themes of the vision
Personalisation,Channel Choice
“Tell us once” life eventsIndividual customer profiles
Personalisation,Channel Choice
“Tell us once” life eventsIndividual customer profiles
Operational EffectivenessIntegrated Working across
Departments Secure data sharing
Mobile access & working
Operational EffectivenessIntegrated Working across
Departments Secure data sharing
Mobile access & working
Trusted identity Single Sign On
Digital ID
Trusted identity Single Sign On
Digital ID
Enabling InfrastructureFast /Efficient Communications
Integrated Portal
Enabling InfrastructureFast /Efficient Communications
Integrated Portal
The context for the technology changes
Key Programme Roles
Demand
Supply
Departmental e-Government Requirements
Supplier Community
Senior Supplier
EnterpriseArchitecture &Design Group
e-GovernmentProgrammeGovernance
DigitalJersey
e-Government Programme Governance – Provides the interface with the business to co-ordinate demands, programme management, establishment and running of the PMO, progress monitoring, risk and issue management, programme planning and service prioritisation.
Enterprise Architecture & Design Group – establishment of an enterprise level design authority. Developing and maintaining enterprise conceptual models and technical and process design standards to guide and assess delivery. Engaging in QA activity to ensure quality of delivery.
Senior Supplier - Manages supply of technical services to the Programme in a delivery model where multiple technical strands maybe delivered by different Partner organisations. Responsible for ensure the technical quality of the delivery.
Key Programme Roles
Key Programme Roles Programme Timeline
Key Programme Roles Technical components & Next Steps
Neil WellsProgramme Director of e-Government Work Stream
Key technical enterprise components
Securityservices
PORTAL AuthenticationEngine
SecurityGateway
GIS & Digital
MappingeCRM
FormsEngine
ContentManagement
KnowledgeManagement
ENTERPRISE BUS
P2P HR JDE
PaymentServices
Enterprise model for core customer and service data
Securityservices
PORTAL AuthenticationEngine
SecurityGateway
GIS & Digital
MappingeCRM
FormsEngine
ContentManagement
KnowledgeManagement
ENTERPRISE BUS
P2P HR JDE
PaymentServices
Key technical enterprise components
Senior SupplierSenior
Supplier
Enterprise Design
Enterprise Design
Data Manageme
nt
Data Manageme
nt
Potential opportunities to explore: How to group and procure the work packages
/components Supplier arrangements industry considers
appropriate to deliver each component Consortium/alliance models How delivery will relate to on-going support and
management The need for a senior supplier How to embed discipline in enterprise technical
design & data management
Next Steps
Step 1 - IS sourcing paper response from market – Complete
Step 2 - Market DiscussionsSession 1: eGovernment Vision: Industry briefing – TodaySession 2: eGovernment: Approach to Delivery – 02 May 2014
Step 3 –Procurement StrategyCorporate Management Board & Council of Ministers approval – May 2014
Step 4 – Formal Procurement ProcessInvitations to Tender/Requests for proposal – June/July 2014Contracts late 2014
Panel: Questions & Answers
Paul Masterton: Chair of Digital Jersey
Ian Gorst: Chief Minister, SoJ
Mike King: e-Government Sponsor, SoJ
Neil Wells: e-Government Programme Director,
SoJ
Ian Webb: Head of Information Services, SoJ
What’s next?
Share your views Digital Jersey’s LinkedIn Group
Supplier considerations Email to follow with details
eGovernment: Approach to Delivery - 02 May 2014 Formal invitations to follow
See the Digital Jersey website for a copy of today’s presentation and further details
Thank You!