Age of the cloud
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Transcript of Age of the cloud
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Gordon Makryllos
the age of the cloudprivate cloud, SaaS and the future
calculating cost savings from cloud needs to factor in at least 8 different parameters from peak loads to hardware costs
2 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * INSEAD Research 2013
today cloud is about more than ‘just’ cost reductions
the bigger picture is that cloud delivers the flexibility and agility you need to be competitive
74% of companies that invest heavily in cloud were competitively agile *
“cloud is about how you do computing, not where you do computing”
74%
Paul Maritz, CEO (2008-12), VMware
outsourcing
premises-based
co-location
3 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
from ownership to on-demand, cloud computing changes how companies consume IT
savings on skills and resources 24 x 7 support, L2/L3 expertise across all
technologies continuous infrastructure refresh
economies of scale no hardware purchase multi-tenanted infrastructure and shared support
flexibility enable new applications across multiple locations dynamic allocation of resources on demand, self-service usage-based payment
cloud computing
vs
4 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
streamline IT delivery
examples of cloud usage themes that we are seeing
enhance CRM & productivity
standardize ICT & improve collaboration
better manage risk & capacity planning
5 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge make IT more agile to support rapidly expanding business
in EMEA reduce TCO, no CAPEX
solution self-managed IaaS solution with ability to scale up and
down, and pay as you use model. end-to-end ‘network+ IT infrastructure’ management
results on-demand provisioning and ability to manage applications
and capacity remotely from China significant (30%) TCO reduction vs legacy DIY data centre
operations.
major global biotech group uses cloud to streamline IT delivery and achieve TCO reduction
6 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge 120+ PBXs, multiple brands, managed locally, many
approaching end of life limited collaboration and mobility flexibility between
employees
solution Business Together as a Service - global cloud-based UC
solution for 20,000 employees, 75 sites in 25 countries. new collaboration capabilities with integrated web, video
and audio conferencing
results simplified management, standardized features and
mobility enabled globally greater flexibility to add users / sites / features quickly simplified collaboration and enhanced productivity
multinational conglomerate uses UCaaS to standardize ICT across the region and improve collaboration
7 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge increase agent productivity and overall efficiency
of the contact centre achieve economies of scale across the region
solution centralized Web 2.0 cloud contact centre solution
delivering call collection costs reduction, voice recording in the cloud, and increased control and visibility
results simple user-friendly interface increasing agent
productivity central visibility and control resulting in enhanced
efficiency improved client’s customer satisfaction
leading global HR company chooses cloud contact centre to enhance CRM and productivity
8 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
challenge managing multiple data centres across the region
without BC/DR plan unable to respond quickly, flexibly and cost-
effectively to rapid growth
solution hybrid private cloud solution across Orange data
centres in Singapore, France and US inter-region DR and overflow capability for select
mission-critical application (e.g. ERP)
results enhanced BC/DR capability to mitigate risks improved capacity planning to increase business
agility
multinational luxury goods group chooses cloud to enhance BC/DR and capacity planning to manage risk and increase agility
no longer about technology use - it’s about ‘value consumption’
enhanced collaboration
consolidation and standardization
mobilizing enterprise workforce
increasing business agility
improving customer relationships
managing complexity & improving operational efficiency
“57% of business and technology leaders believe that cloud will be a source of competitive advantage” *
“Business leaders have been using the cloud to foster collaboration and drive innovation, suggesting that this type of technology is relevant to more departments than just IT” **
“By 2016, cloud services will be a vital sourcing option and $1 of every $5 will be spent on cloud-based software and infrastructure” ***
9 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report
10 the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
cloud computing may appear simple on the surface, however there’s a lot underneath
IaaS, PaaS, SaaS?public, private, hybrid?security & privacyservice managementserver infrastructurephysical and virtual designsupport servicesgovernancescalability
legal & compliancedata migrationtransition & user adoptionAPIs & pluginsdisaster recovery & continuitytransformation supportresponse-time SLAspay per use, reservationprovisioning engine
cloud computing
the typical cloud customer journey, not a ‘big bang’
cloud readiness assessment
address pain points
POC / pilot1 2 3
lifecycle service management
transition architecture design456
the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos
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cloud is a journeythis is not ‘all or nothing’, ‘now or never’
cloud is a revolution that will take place with or without the IT departments
this is also an evolution building up from first phase consolidation and optimization initiatives
gradual transformation toward hybrid cloud has become the norm
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thank youhttp://au.linkedin.com/in/gordonmakryllos
the age of the cloud: private cloud, SaaS and the future – Gordon Makryllos