Aerospace Claims Services - American International · PDF file3 Executive Staff Aerospace...
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Aerospace Claims Services
Transcript of Aerospace Claims Services - American International · PDF file3 Executive Staff Aerospace...
Aerospace Claims Services
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Our mission is to provide the
best claims service and solutions,
in support of our customer’s
business and strategic interests.
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Executive Staff
Aerospace Expertise
Strength
We are an American International Group, Inc. (AIG)
company, AIG is a leading international insurance
organization serving customers in more than 130
countries. AIG companies serve commercial, institutional,
and individual customers through one of the most
extensive worldwide property-casualty networks of any
insurer.
The forces that have made AIG a leader in the property
and casualty industry for decades, continue to endure
and are more valuable than ever.
Stability
For over 65 years our aviation professionals have been
there for our customers, developing and creating risk
management solutions for all aspects of the aerospace
insurance industry. Since 1947, we have supported the
needs of customers and will continue to do so year after
year.
Global Reach
With operations strategically located around the world we
are a leading provider of aerospace insurance solutions
worldwide. We support our customers with local claims
and safety and loss control services in virtually any corner
of the globe.
Our deep understanding of the aerospace insurance
industry makes us extremely valuable as a long-term,
strategic partner in addressing risk management needs.
We have the expertise, creativity and ability to address
virtually any aerospace insurance-related risk. Our
specialized claims and safety and loss control teams
provide optimal service to customers - in resolving
claims, or preventing them - worldwide.
Jeff Moitozo Aerospace Product Line Executive - U.S. / Canada
Mike Barrett Global Chief Claims Officer
Joseph Trotti President & CEO
Martin Stevens Global Chief Underwriting Officer - Aerospace
Andrew Trundle Head of Aerospace - Europe
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Claims Services Centered On You
Claims Resolution Our claims staff is trained to focus on resolving claims
promptly and effectively with the best interests of our
customers in mind. We understand the value of our
customers’ brand name and this concern is carried
over to the decision making process regarding the
claims resolution and defense strategy.
Claims Team The adjusters average more than seventeen years in
the insurance industry and more than 7 years with
AIG. Our claims staff has authority for resolving claims
up to the full policy limit which allows us to make quick
decisions on behalf of our clients.
Claims Financial Given the significant financial responsibility with
regards to properly evaluating claims, paying
appropriate settlements, controlling expenses, and
maintaining adequate reserve levels, our goal is to
develop relationships with our customers and with
the claimants in order to expedite matters.
Our philosophy of prompt claims investigations and
resolution is designed to control claims costs and
expenses.
Claims Accident Response We strongly believe in a multi-disciplinary response.
We are uniquely qualified to provide the necessary
expertise to handle such investigations and have the
in-house experience. We also have specific law
firms, consultants, and experts available to
immediately assist you with a loss.
Claims Team Structure The claims branch operations have been organized to
provide localized service throughout the world. This
structure allows our adjusters to interface directly with
our customers and claimants which aids in resolving
claims promptly and economically.
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Home Office - Atlanta, GA
Mike is the Global Chief Claims Officer responsible for overseeing the day-to-day
worldwide claims operations. Mike is also the Team Leader for the Major Accident
Go - Team. In this role he has participated in high profile incidents and accidents
such as US Airways Flight 1549, British Airways Flight 38 and Asiana Flight 214.
Prior to joining us, Mike served as Senior Vice President, Director of Claims with
Phoenix Aviation Managers from 1999 to 2006, where he supervised all claims
personnel, complex litigation, coverage issues, attorney assignment and contract
review. From 1981 to 1999, Mike worked for United States Aviation Underwriters in
various claims handling and management positions and participated in high profile
accidents such as Delta Flight 1288 and ValuJet Flight 592.
Mike holds a Bachelors of Science degree in Marketing from Arizona State University
and a Juris Doctor from Georgia State University. He is a member of the State Bar of
Georgia and the Florida Bar. Mike also holds a Commercial Pilot’s license with over
3,500 hours of flying experience.
Mike Barrett, Esq. Global Chief Claims Officer
Betsy is the Senior Vice President North American Regional Claims Manager. Betsy
joined us in 2006 and is responsible for overseeing the claims operations in the U.S.
and Canada, including Puerto Rico, and the U.S. Virgin Islands. She has over thirty
years of general aviation claims experience and began her career as a Claims
Representative in 1979 with Commercial Aviation Underwriters advancing to Vice
President - Claims Manager. In 1991, she joined Continental Aviation Underwriters
as Vice President of Aviation Claims until she moved to LAD Aviation, Inc. (CTC
Services, Inc.) as Chief Operating Officer responsible for large and complex aviation
related hull and liability claims. At CTC, Betsy was also the director of Field Offices as
well as the Senior Vice President of Marketing. She was also a member of the Board
of Directors at both Continental Aviation and CTC Services/LAD Aviation. Betsy has a
degree in Paralegal Studies from Pennsylvania State University.
Betsy Fulton
Senior Vice President North American Regional Claims Manager
Claims Team
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Home Office - Atlanta, GA
Steve is the Vice President, Airline Claims Manager located in Atlanta. He is
responsible for the supervision and management of claims and litigation involving
domestic and international air carriers. Steve is also a member of the Major
Accident Go - Team, focusing on Family Assistance. Steve is a licensed attorney in
Texas, New Mexico, South Carolina, and D.C. He has 10 years experience as
outside counsel with a major international law firm and as associate general
counsel with an aircraft manufacturer. His career includes representation of air
carriers, aviation product manufacturers, aerospace defense firms, airports, cargo
operators, FBOs, and aircraft owners and pilots. In addition to his legal experience,
Steve has an extensive aviation background as a U.S. Air Force pilot flying the
Northrop T-38 and AT-38 aircraft; prior to entering his legal practice specializing in
aviation and aerospace matters. Steve obtained his undergraduate degree from
Baylor University, his MBA from the University of New Mexico and his JD from
Southern Methodist University.
Steven D. Allen, Esq. Vice President Airline Claims Manager
Chris is the Vice President, Products Claims Manager located in Atlanta. He is
responsible for the oversight and management of most products claims and
lawsuits. Prior to joining us in 2009, Chris practiced law in Texas for 10 years
defending and trying high exposure and catastrophic personal injury lawsuits
involving transportation, medical malpractice, products and premises liability. In
addition to his legal experience, Chris has a significant background in aviation and
is a third-generation pilot. He holds an Airline Transport Pilot’s license and is a
former flight and ground instructor and Part 135 charter pilot. Chris obtained his
undergraduate degree from the University of Texas at Austin, earning a Bachelor of
Arts and a Doctor of Jurisprudence from the University of Houston Law Center.
Chris Watkins, Esq. Vice President Products Claims Manager
Garrett is the Vice President, Airport Claims Manager located in Atlanta. He is
responsible for the direct oversight and management of all airport claims and
lawsuits. Garrett is also a member of the Major Accident Go - Team, responsible
for Legal Coordination and Expert Retention. A licensed attorney in Florida and
Georgia, Garrett practiced law for 8 years with large international law firms where
he defended and tried a myriad of high stakes aviation, insurance and complex
commercial lawsuits in state and federal courts across the United States, as well as
in international tribunals. Before entering legal practice, Garrett gained a significant
background in aviation during 4 years active duty in the United States Marine Corps
air traffic control operations environment, and subsequently as a civilian engaged
in air traffic control operations in support of the National Science Foundation’s
United States Antarctic Program. He also possesses a range of international
experience having lived and worked abroad for many years in Europe, the Middle
East, the South Pacific and Antarctica. Garrett obtained his BS from Embry-Riddle
Aeronautical University, where he trained as a pilot, and his MBA and JD from
Stetson University.
Garrett Pendleton, Esq. Vice President Airport Claims Manager
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Regional Managers
Joe is the Vice President, Eastern Regional Claims Manager, located in New York
City. He is responsible for the supervision and management of those claims assigned
to the New York and Atlanta offices. Joe started his career with GAB Business
Services, an independent adjusting firm, where he held positions at both branch and
regional levels over a 9 year period. From 1987 - 2004, he served as the Claims
Manager for the Aerospace Northeast Regional office. He then briefly joined Phoenix
Aviation Managers, but returned to AIG after one year. Joe holds a Bachelor of
Science degree in Air Commerce from Florida Institute of Technology, Melbourne
and is a licensed commercial pilot.
Joe Shelby Vice President Eastern Regional Claims Manager New York City
Ted is the Vice President, Central Regional Claims Manager, located in Dallas. He
supervises claims in the Chicago and Dallas offices covering the central United
States. Previously, Ted was the Vice President, Regional Claims Manager for Phoenix
Aviation Managers before assuming his current position. Ted began his insurance
career with Prudential Property and Casualty where he investigated and settled
property and casualty claims, major structure and catastrophe storm losses. Ted is
experienced with a wide variety of claims including turbine engine damage and
significant damage to business jet and airliner hulls and multiple fatality accidents.
He has been the primary claims contact for large helicopter companies, fixed base
operators, business jet operators, regional and major airlines. Ted holds a Bachelor
of Science degree in Finance from Arizona State University, CPCU and CAIP
designations and is an instrument rated private pilot.
Jeff is the Vice President, Western Regional Claims Manager, located in Los Angeles.
He is responsible for the management of the Los Angeles Branch office as well as
the Phoenix claims office with a territory of 12 states. Previously Jeff was the AVP Los
Angeles Branch Claims Manager and handled hull and liability claims occurring in:
California, Washington, Oregon, Alaska and Hawaii. Jeff's mechanical background
includes work in a machine shop and management of a transmission repair facility.
His insurance career began at Farmers Insurance Exchange where for 9 years he
served a brief stint in underwriting and then several years in claim handling and
claim management roles. He supervised a team of 8 commercial claims adjusters
whose inventory included litigated general liability claims (including personal injury
and advertising injury), directors’ and officers’, umbrella, truck, and surety claims.
Jeff received his Bachelor of Arts degree from Southern California College in Costa
Mesa, CA and is a licensed private pilot.
Ted Green, CPCU, CAIP Vice President Central Regional Claims Manager Dallas
Jeff Sheets, FCLA Vice President Western Regional Claims Manager Los Angeles
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Claims Managers
Seth is the Assistant Vice President Branch Manager of the Phoenix Claims office. He
is responsible for coordinating and overseeing the Light Aircraft Division claims
handled in the U.S. Seth’s branch territory consists of 7 states. Previously Seth was
the Assistant Branch Manager, managing a team of adjusters out of the Phoenix
Claims office that routinely handled hull and liability claims under the LAD division.
Having previously worked with Sentry Insurance and Republic Western Insurance,
Seth has over 10 years of commercial and personal lines claims handling
experience. He holds a Bachelor of Arts degree from West Virginia University and
carries a private pilot certificate.
Seth Magid Assistant Vice President Branch Claims Manager Phoenix
Tara is the Assistant Vice President in the Airline Department located in Atlanta. Tara
played a key role in the managing and handling of passenger claims stemming from
US Airways Flight 1549. Prior to joining us in 2006, Tara was with Delta Air Lines for
14 years; 12 of which were in the Passenger Claims Department where she managed
and handled in-house insured liability claims and lawsuits. During this time, Tara was
involved in the handling of high profile accidents such as the Delta Flight 1288
MD-88 uncontained engine failure in Pensacola, Florida, and the Delta Flight 554
MD-88 landing accident at New York-LaGuardia. Additionally, she was also involved
with Delta’s 9/11 litigation and a class action lawsuit involving fumes that entered the
passenger cabin due to a component failure after take-off. Tara holds a Bachelor of
Business Administration from Georgia Southern University.
Tara Palmer Assistant Vice President Airline Claims
Chris is the Assistant Vice President of the Los Angeles Claims office. He is
responsible for the handling of hull and liability claims occurring in: California,
Washington, Oregon, Alaska and Hawaii. Chris also assumes the role of
Environmental/Pollution Claims Manager overseeing these difficult claims. Prior to
joining us in 2005, Chris held various claims positions at Farmer's Insurance
including Commercial Claims Office Manager, Quality Assurance Manager, Large
Loss Zone Manager and Environmental Claims Specialist. He has over 25 years
experience in the claims business. Chris received his Bachelor of Arts degree from
CSU Chico, a law degree from Western State University in Fullerton, CA and holds a
CPCU designation.
Robert (Chris) Lundblad Assistant Vice President Los Angeles
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Carmen is the General Aviation Severity Claims Director / Coverage and E & O
Coordinator located in Atlanta. She is responsible for monitoring coverage issues,
coverage opinions and policy wording challenges providing a summary to
Underwriting for potential wording changes. She was formally the Claims and
Litigation Supervisor for large exposure domestic and international aircraft operators,
complex litigation, personal injury and premises liability claims and litigations
involving FBOs, airports and cargo operators. Previous to that, she worked as a
legal intern in the Office of Regional Counsel, Southern Region, for the FAA before
becoming an Assistant District Attorney for the Rockdale Judicial Circuit. Carmen has
also worked as a Flight Attendant for Atlantic Southeast Airlines. She holds a
Bachelor of Arts degrees in Sociology and Speech Communication and a Juris Doctor
degree from the University of Georgia. She is a member of the State Bar of Georgia
and a private pilot.
Carmen Paul, Esq. General Aviation Severity Claims Director
Russ is the Assistant Vice President Branch Claims Manager for the Chicago
Claims office. He is responsible for managing all claims occurring in the Midwest
Region: North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, Iowa,
Illinois, Indiana, Michigan and Ohio. Previously Russ worked for United States
Aviation Underwriters in the Midwest handling a wide variety of claims from 1984 to
2007. He received his undergraduate degree from Marquette University prior to
commencing military service. Upon release from active duty, he obtained his
background in airframe and power plant mechanics, and earned his flight ratings
through the commercial, multi-engine, and instrument ratings at the University of
Illinois (Institute of Aviation). Russ is also a certified flight instructor.
Russ Talbot Assistant Vice President Branch Claims Manager Chicago
Eric is the Assistant Vice President Branch Claims Manager for the Southeast located
in Atlanta. He is responsible for the management of all hull and liability claims
occurring in: Georgia, Florida, North Carolina, South Carolina, Kentucky, Alabama
and Tennessee. Eric has been with us since December 2003 when he was hired as a
Claims Representative in the Phoenix Claims office. He was redeployed to Atlanta in
2007 as a Senior Claims Representative and in 2009 promoted to Claims
Specialist, accepting an expanded role in claims handling for the Southeastern
United States. He received his Bachelor of Science degree in Aviation Science
Professional Pilot from Parks College of Saint Louis University. Eric is also a licensed
commercial pilot in both single and multi-engine aircraft.
Eric Rank Assistant Vice President Branch Claims Manager Atlanta
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Richard is the Vice President, European Regional Claims Manager, located in
London. He is responsible for all claims developing from the aviation business
serviced by the London office and all European Regional offices. Richard has nearly
30 years of claims handling experience in Europe, the U.S. and Internationally.
Previously, Richard was the Chief Claims Officer at Gerling Insurance Company UK
for 11 years and held various claims positions with Aegon Insurance Company UK.
He is a member of the Legal and Claims Study Group of the International Union of
Aviation Insurers.
Andrew is the Claims Manager based in the Brisbane, Australia office. Andrew
joined us in February, 2013 and manages losses within Australia, New Zealand and
Papa New Guinea. He comes to us with nearly 30 years of claims management
experience handling a wide range of insurance claims including aviation, marine,
general liability, personal liability, bodily injury, and physical damage. Previously
Andrew managed all aviation claims for Vero Aviation.
Colin is the Claims Manager located in London. His duties consist of managing
claims for various lines of business. Previously, Colin served as a Senior Claims
Adjuster with Global Aerospace. His career began with Alexander Howden
Insurance Brokers as a claims broker dealing with airlines, products and general
aviation claims. Colin then started the claims department at Thomas Miller (Aviation)
Ltd., specializing in GA and Alaska risks along with smaller European, Indonesian
and Australian airlines. He served as Claims Manager at M.E. Charlesworth
Underwriting Agents Syndicate 724, (GA, Alaska risks, balloons, cargo operators)
and as Claims Manager at R J Maylam and Others Syndicate 270.
Jonathan Woodrow Claims Manager London, UK
Colin Campbell Claims Manager London, UK
Richard Powell Vice President, European Regional Claims Manager London, UK
International
Jonathan is the Claims Manager located in London. His responsibilities involve
handling claims for many lines of business including satellite and deductible
insurance. Previously, he was an aviation claims broker for C.T. Bowring (now
Marsh) and later served as Deputy Underwriter for deductible insurance at AXA.
Currently, Jonathan is a representative on the UK Flight Safety Committee and a
member of the Air Law Association of Australia and New Zealand (ALAANZ). He is
also a Fellow of the Chartered Insurance Institute (FCII) and is a member of the
Royal Aeronautical Society (MRAeS).
Andrew Nevin Claims Manager Brisbane, Australia
Australia
VP Claims: Richard Powell The AIG Building 58 Fenchurch Street London EC3M 4AB Tel: 44 20 7954 8510 / Fax: 44 20 7954 4919 [email protected]
UK
International
Chicago, IL
New York, NY
Claims Manager: Eric Rank 1200 Abernathy Road Building 600 Atlanta, GA 30328-5661 Tel: 678.320.1234 / Fax: 866.632.1066 [email protected]
Claims Manager: Russ Talbot 300 South Riverside Plaza, Suite 2100 Chicago, IL 60606 Tel: 312.831.8062 / Fax: 312.831.8066 [email protected]
Claims Manager: Jeff Sheets 777 Figueroa Street 14th Floor Los Angeles, CA 90017 Tel: 213.689.2727 / Fax: 866.658.0581 [email protected]
Atlanta, GA
Los Angeles, CA
Phoenix, AZ
Dallas, TX
Claims Manager: Ted Green 600 N. Pearl Street Suite 700 Dallas, TX 75201 Tel: 214.758.8415 / Fax: 214.758.8884 [email protected]
Denver, CO
Claims Manager: Seth Magid 2929 N. Central Avenue, 19th Floor Phoenix, AZ 85012 Tel: 602.468.8726 / Fax: 866.858.8933 [email protected]
Claims Manager: Joe Shelby Financial Square 32 Old Slip, 28th Floor New York, NY 10005 Tel: 646.857.2105 / Fax: 646.857.2110 [email protected]
Claims Rep.: Myron Carlson P.O. Box 33330 Northglenn, CO 80233-0330 Tel: 303.280.1408 / Fax: 303.280.1409 [email protected]
Global Claims Branch Locations
London
Brisbane
Atlanta Chicago Dallas Denver Los Angeles New York Phoenix
U.S.A.
Contacts
Aerospace
Claims Manager: Andrew Nevin GPO Box 3105 Brisbane, QLD 4001, Australia Tel: 61 7 3220 9908 / Fax: 61 7 3220 0441 [email protected]
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100 Colony Square 1175 Peachtree Street, NE, Suite 1000 Atlanta, GA 30361 - 6217 T: 404.249.1800 F: 404.249.1917 www.aig.com/aerospace
8/13 © 2013 AIG Aerospace Adjustment Services, Inc.
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: http://www.linkedin.com/company/aig
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
