Aegis Pi Brochure

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Contact Information India Aegis Limited, Essar House, 11, Keshavrao Khadye Marg, Mahalaxmi, Mumbai 400 034. United States Aegis Communications Group, 8201 Ridgepoint Drive, Irving, TX 75063. Australia Aegis Services Australia Pty Limited, Level 615 William Street, Melbourne, VIC 3000. [email protected] | www.aegisglobal.com Look at your business in a whole new way Proactive Intelligence

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Aegis Pi Brochure

Transcript of Aegis Pi Brochure

Page 1: Aegis Pi Brochure

Contact Information

India Aegis Limited, Essar House, 11, Keshavrao Khadye Marg,Mahalaxmi, Mumbai 400 034.

United StatesAegis Communications Group,8201 Ridgepoint Drive, Irving, TX 75063.

Australia Aegis Services Australia Pty Limited,Level 615 William Street,Melbourne, VIC 3000.

[email protected] | www.aegisglobal.com

Look at your business in a whole new way

Proactive Intelligence

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Imagine... Having the power to foresee business challenges before they arise and then act pre-emptively to mitigate their impact.

Having a single window from which to see all the relevant information spread across all your business locations.

Having access to real-time information about your global business operations- playing out as-it-happens under your fingertips —anytime, anywhere.

Having your finger on the pulse of your operations, employee sentiments, and customer experience.

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The Aegis Proactive Intelligence (Pi) is that revolutionary, state-of-the-art solution that materializes the imagination of every global business leader to deliver an unparalled business management experience.

This game-changing technology solution harnesses the power of information—both historic and real-time—to compel rational decision-making on the basis of proactive intelligence. With Aegis Pi, you can uncover hidden insights in data streams, dive down into operational metrics, zoom out to get a global perspective, and be mobile through an interface that is wholly intuitive, interactive, and informative.

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Mobility Services

Make informed and actionable decisions on the go without the hassle of making sense out of cluttered tabular reports and heavy emails.

Aegis Pi gives you the power to access your information at your fingertips - wherever, whenever. Our custom-built mobility solutions give you pertinent information adapted for smart mobile devices and tablets across the major operating platforms, viz. iOS, Android, and Windows.

• Information on the go

• Custom built

• Platform agnostic

Workforce Management (WFM)

Aegis Pi gives you a grip on the pulse and sentiment of your global workforce so that you can manage them more effectively. Reduce wastage on recruitment costs, optimize employee productivity and time, anticipate workforce ramp-up or scale downs, and manage healthy attrition with the help of our WFM solutions. From scheduling, forecasting, and planning, to tracking, optimization, and emergency assist, our workforce management experts can make your experience hassle-free and easy.

• Workforce scheduling

• Forecasting and planning

• Workforce optimization

• Workforce tracking

How Aegis Pi Empowers Your Business

Intelligence Command Centers

Built on state-of-the-art technology, the intelligence command centers produce real-time business summaries from multiple data streams, intelligent analysis, and interpretation. It also empowers management teams to make rational and actionable decisions on the go.

Our team of highly qualified domain experts can collaborate with you to re-engineer processes or innovate new ones on the basis of insights gathered from Aegis PIanalytics. Ultimately, with customized results, you benefit from a comprehensive understanding of your organization and its internal operations to help steer its direction towards optimal growth.

• Intelligence command centers • Visually interactive dashboards

• Real-time health of business • Predict multiple scenarios

• Data consolidation, integration, • Actionable intelligenceand automation

Business Activity Monitoring (BAM)

Aegis Pi gives you access to real-time, around-the-clock information about the status and results of various operations, processes, and transactions in your organization. This can help managers extract intelligent, ready-to-use, real-time summary of business activities, anticipate challenges or problem areas, and quickly act to prevent or mitigate them in order to sustain continued growth and performance.

We provide a team of subject matter experts who can help manage your intelligence command centers on a 24x7 basis.

• Real-time management feeds • Multiple streams, single view

• 24x7 monitoring • Infrastructure setup and optimization

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Develop: In the development phase, we actually build the physical and technical infrastructure, materialize the solution, conduct testing over several iterations, and produce user documentation.

Deploy: Finally, we deploy the solution on pre-identified platforms, transfer knowledge and impart training for users, produce documentation, and provide opportunities for upskilling.

Aegis PiDELIVERY MODEL

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EPLO

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DEFINE

DESIGN

DEVELO

P

4-D Delivery Framework

Our delivery model combines the strengths of a world-class team of professionals with the powers of a revolutionary, state-of-the-art product to produce a custom-built solution for each client-organization.

Define: Our team of experts first gain an intimate understanding of your business, objectives, past and current performance, and existing processes. We work in collaboration with you to define the scope of engagement, identify requirements, and chart a rational course of action.

Design: Next, our experts design a solution combining existing technology and architecture, including recommended business rules, process flows, data security and compliance procedures, layouts, and more.

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Global Headquarters

Argentina:

> Tucuman

> Cordoba

> Bahia Blanca

> Mar del Plata

> Buenos Aires City (2)

Saudi Arabia:

> Riyadh

> Jeddah

India:

> Noida

> Gurgaon

> Lucknow (2)

> Hyderabad

> Bangalore (3)

> Hazira

> Ahmedabad

> Pune

> Mumbai (2)

> Kolkata (2)

> Jamshedpur

> Bhopal

> Srinagar

Philippines:

> Baguio

> Cebu (2)

> Manila (3)

New Zealand:

> Auckland

Australia:

> Melbourne (3)

> Sydney

South Africa:

> Johannesburg (2)

UK:

> Manchester

UAE:

> DubaiCosta Rica:

> San Jose

US:

> Irving, TX (2)

> Killeen, TX

> Port St. Lucie, FL

> Fairmont, WV

> Joplin, MO

> Sierra Vista, AZ

> New York, NY

> Los Angeles, CA

Sri Lanka:

> Colombo

The Aegis Advantage

Founded almost 30 years ago in the US, Aegis is a global business services and experience management company committed to impacting clients’ business outcomes by focusing on end user brand experience across all touch points and channels. With a presence in 12 countries, 50 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education.

Global Footprint