Advising Annual Report 2013

Cleveland State University College of Liberal Arts and Social Sciences

CLASS Advising CenterAnnual Academic Report

2012–2013

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Advising Centerp 216.687.5040 | f 216.687.5164

[email protected]

www.csuohio.edu/class/advising/

Advising Center StaffRose Begalla, M.A., Academic Advisor

Jennifer Novy, M. Ed., Academic Advisor

Michele Lieberth, M.S., M.Ed., Academic Advisor

Lacie Semenovich, M.A., Academic Advisor

Stephanie Triplett, M.A., Academic Advisor

Michelle Knapik, Ed.S., Assistant Director, Undergraduate Programs, CLASS

Jeanatta Brown, B.A., CLASS Advising Center Administrative Secretary

Designer of annual report: Lesley Lang, Communications Coordinator, CLASS

Table of Contents 3

Advising Changes 4-5

Advising Updates & Current Caseloads 6

Advising Outreach 7

2012-13 CLASS Advising Center Usage Report 8-9

CLASS Advising Center Historical Usage Date 9-10

Daily Walk-in Usage 2012-13 11

Additional Data 12

CSU Student Guide - FLD/FLR 13

CLASS Academic Standards Committee 14

CLASS Petition Actions and Outcomes 15

CLASS Probation and Dismissal Review 16

University Petition Actions & Outcomes and Walk-in Tracking in Preparation for a New Semester Data 17

CLASS Advising Center: On-line Survey 18-22

Select respones from on-line survey 23

Table of Contents

4

New CLASS AdvisorThe Advising Center is pleased to welcome Jennifer Novy who joined our team in January of 2013. Jennifer came to the Center with extensive higher education experience including knowledge gained from her time spent in CSU’s All-in-One office. Jennifer replaced Dr. Sandra Ezekiel who retired in September of 2012. Jennifer’s caseload consists of all majors offered in the School of Communication; but like all CLASS advisors, she is able to assist students with university and college (general education) requirements regardless of the student’s CLASS major.

Student Success SpecialistsIn fall 2012 semester, a major change was implemented in the structure of freshmen advising. The Office of Undergraduate Studies hired four, full-time student success specialists. The specialists were housed in the University Advising Office and assigned to assist incoming freshmen who placed into remedial English (ENG99 or 100) and/or remedial math (MTH87). The specialists, who had advisee caseloads of 100-150 students, began working with their assigned freshmen at orientation, and continued through fall and spring semesters until the students earned passing grades in the remedial course(s) and earned 20 credits. Success specialists then transitioned students to the appropriate advising office, whether college or program. Created as a way to help with freshman persistence to the second year, specialists used intrusive advising techniques, such as multiple outreach by phone, email and text, to ensure the students were attending class, completing homework and taking advantage of CSU’s academic assistance. By targeting this high-risk group, specialists were charged with retention through the first year by providing intrusive advising, workshops and mentoring to enhance academic success. The smaller caseloads equated to more contact and follow up with each advisee. Fall semester 2012 began with 221 CLASS students assigned to student success specialists. At the completion of spring semester 2013, 60 CLASS students with declared majors were eligible for transition to the CLASS Advising Center. Additional outreach was completed by the CLASS Advising Center via letter and email welcoming them and requesting they schedule an advising appointment. The program has expanded for the 2013-2014 academic year in both the number of student success specialists and the scope of advisees. Undergraduate Studies created a First Year Advising Center with seven success specialists who will advise all first time freshmen. The exceptions to centralized freshmen advising are students in the Honors and Scholars Program, athletes and those participating in the TRiO/SSS program.

Freshman FoundationsWith the start of the 2012-2013 orientation season the implementation of Freshman Foundations began. Created by the Office of University Studies with assistance from each college, freshmen students attending orientation were encouraged to register for a cluster of predetermined classes based on the students’ need for remedial English and/or math courses. Each cluster included English, math and general education courses appropriate for each declared major. The program’s intent was to maximize student success and retention of the remedial subset of incoming students. Freshman Foundations were then expanded for the 2013-2014 orientation season to include all incoming freshmen. A goal of 75% freshman enrollment into a foundation cluster has been set for the current orientation season.

Advising Changes

5

Starfish Solutions SoftwareDuring summer semester 2012, CLASS began its implementation of Starfish Solutions which replaced CLASS’s Appointment Plus software. Starfish is used for appointment scheduling, interactive documentation, and provides multi-layered communication (faculty, advisor, service offices). The implementation of the pilot project began the previous year with program advising offices (TRIO/SSS, Exploratory). CLASS was the first college to adopt Starfish, as well as the largest to do so. Complete transition from Appointment Plus to Starfish Solutions’ scheduling component was made in the Center in October 2012. All CLASS students have access to Starfish by logging into CampusNet, clicking on the student tab and then the blue star. Students see their assigned advisor’s name, can access available advising appointment times and schedule their appointment all on-line. Reminder emails one day prior to their appointment are system generated. With complete transition to Starfish, CLASS advisors again have access to assisting students for whom instructors submit early alerts (a function previously done through CampusNet and disconnected spring 2012 semester during the transition). Eventually, faculty advisors will also have access to Starfish and will document their interactions with students through the NOTES function. At this time the Starfish reporting functions are still being scrutinized for type of reports available and for accuracy.

Grad Express Degree AuditIn fall 2012 the Registrar granted advising access and the ability to enter two fairly typical graduation exceptions into the PeopleSoft system which then fed into Grad Express Degree Audit (GEDA), allowing this tool to read more accurately. With positive feedback pertaining to accuracy, GEDA was updated spring semester 2013 to include an advisor communication tool. This allows advisors, professional and faculty, to communicate exceptions to the Registrar’s Office within GEDA itself. Following review and Registrar’s approval, adjustments are made to an individual student’s degree audit in order to reflect each change and/or exception leading to greater accuracy.

Program Sheets and Degree MapsProgram sheets for each CLASS major are now automatically produced through the University’s new catalog software, Acalog. Implemented for the 2012-2013 year, program sheet automation ensures accuracy of information as it reads directly from the department reviewed, edited and approved catalog content. Degree maps are also easily accessible through the on-line undergraduate catalog.

Multi-term Enrollment and WaitlistsThe Office of the Registrar now offers students the ability for multi-term enrollment and waitlist options within CampusNet. Advisors can assist students with enrollment for a full year of coursework; and for seniors, their last semesters before graduation. Of course, if courses are failed or dropped multiple semester registration must be reworked.

AssessmentThis past year CLASS advising produced its first assessment report as a singular submission as opposed to a component of the university-wide advising report. Our report was incorporated into the campus wide report submitted by the Office of Undergraduate Studies. The CLASS report contains information and data specific to CLASS Advising and reflects the strengths and needs of this particular Center. Feedback from this report was positive and indicated our mission is being met.

Advising Changes continued

6

Advising Updates

Advisor CaseloadsCLASS advisor caseloads for the 2012-2013 academic year averaged between 850 to 950 advisees. This takes into consider-ation the extraction of the remedial freshmen assigned to the student success specialists. This total includs the percentage of students who came to the Center as pre-advising students (non-matriculated), which is 8% of total appointments. With the new 2013-2014 initiative to extract all freshmen advisees from CLASS, advising caseloads for the 2013-2014 year will average between 810-910 advisees per advisor.

CLASS advisors are assigned caseloads by major. Although major advising is done by a faculty advisor and general education advising is done by the CLASS professional advisor, caseload assignments allow CLASS advisors to act as the liaison to their assigned departments. This assists in the communication between the Advising Center and the various CLASS schools/departments/programs.

Daily Walk-ins at the CenterDaily walk-in advising continued this year offering 31.5 hours in the fall semester, and 28 hours in the spring. Times offered were modified in fall in relation to student usage the previous year. The Center now has two advisors available for the heavily used Thursday and Friday afternoons.

Strategic Retention and GraduationWork continues on the first-time, full-time student retention and graduation rates. The final graduation rate for the 2006 cohort, with a summer 2012 cut-off for IPEDS reporting, has been confirmed: CLASS graduated 44.8% of this cohort, exceeding the University target of 32%. The 2007 cohort, with final numbers to be confirmed at the end of summer semester 2013, has a University graduation goal set at 34%. Currently the CLASS percentage has met and exceeded the goal with a 37.6% graduation rate. The 2008 University goal is a 36% completion rate by the end of summer 2014. CLASS currently has a 30% rate, with projections for meeting and possibly exceeding the University goal. CLASS advising continues to work on active cohorts and has begun assessing and completing outreach to the 2009 cohort.

Current Caseloads Rose Begalla: Black Studies, English, French, Religious Studies, Social Work (last names L-Z), and Spanish

Jennifer Novy: Communication, Communication Management, Film and Digital Media, and Journalism and Promotional Communication

Michele Lieberth: Anthropology, Economics, International Relations, Linguistic Studies, Philosophy, Political Science, Social Work (last names A-K), Social Science, Theatre Arts, and Women’s Studies

Lacie Semenovich: Criminology, Sociology, and Undecided

Stephanie Triplett: Art, Classical and Medieval Studies, History, Liberal Studies, Music, and Social Studies

7

Advising Outreach

EnrollmentIn preparation for the 2012-2013 academic year, the Advising Center completed 492 phone calls and emails to CLASS students who were not yet registered for fall semester. Although retention was the driving force of this effort, it is also in the Center’s best interest to have students come in prior to the beginning of the semester in order to minimize the high volume rush the Center encounters once the semester begins. The benefit also extends to the student to ensure enrollment in their required courses.

MidtermDuring fall semester 2012, CLASS advisors completed midterm outreach to a total of 866 students. Type of outreach was distributed as follows: 38 emails for multiple failing grades, 196 for one failing grade, 22 for outstanding grades, and 610 for passing grades. During spring semester, advisors completed outreach to 1134 CLASS students. Type of email outreach was distributed as follows: 60 emails for multiple failing grades, 229 for one failing grade, 363 for outstanding grades and 483 for passing grades.

Graduation ApplicationAdvisor outreach took place in both fall and spring semesters to students who had earned over 100 credits. Students were asked to schedule an appointment to determine if and/or when a graduation application was to be processed. Advisors also completed outreach to those students in their caseload with a marginal cumulative grade point average (1.5-1.99). Again, advisees were urged to schedule an appointment to review their transcript with an advisor and to create an action plan to achieve good academic standing.

Early AlertsWith the adoption of Starfish Solutions, early alerts were again generated to inform advisors of various faculty concerns for their students. Reasons include low attendance, missing homework, low class participation and low test scores. During fall semester, CLASS advisors received and responded as appropriate to a total of 686 alerts, of which 364 were for low attendance and 322 were for an academic concern. In spring semester, CLASS advisors received and responded to 2050 alerts, of which 647 were related to low attendance and 1403 were of an academic concern.

8

Student Appointments: Total 5216

*remedial freshmen pulled out of college-seen by student success specialists in MC110 & multi-term registration implemented

June 202 July 227 August 242

Summer 2012 671

September 105 October 202 November 182 December 149

Fall 2012 638

January 304 February 136 March 288 April 188 May 102

Spring 2013 1018

Drop-by traffic: Total 2327


Summer 2012 583


Fall 2012 542


Spring 2013 661

Computer Usage: Total 1786


Summer 2012 661


Fall 2012 697


Spring 2013 1143

In-coming Calls: Total 2501

June 243 July 345 August 62 August walk ins 704

Summer 2012 1354

September 10–28 188 October 379 November 403 December 1–14 242 December walk-ins 83

Fall 2012* 1295

January walk-ins 590 January 51 February 286 March 448 April 700 May 492

Spring 2013 2567

2012–2013 CLASS Advising Center Usage Report

9


Summer 2012 1827


Fall 2012 1641


Spring 2013 1746

Out-going Calls: Total 5214

2012–2013 CLASS Advising Center Usage Report

Student Appointments

CLASS Advising Center Historical Usage DataAcademic Year Comparisons

Walk-in-Traffic in preparation of new semester

3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473

658 (partial reporting; sp12 only)

Not Offered and/or Tracked




3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






Drop-by-Traffic throughout semester (not resulting in appointment)

3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






Computer Usage

10

CLASS Advising Center Historical Usage DataAcademic Year Comparisons continued

3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






3000 3500 4000 4500 5000

2007/08

2008/09

2009/10

2010/11

2011/12

5500

2012/13

3377

4358

5064

5371

5492

5216

750 1000 1250 1500 1750

2007/08

2008/09

2009/10

2010/11

2011/12

2000

2012/13

586

1006

1072

1971

1507

1294

1250 1500 1750 2000 2250

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

Not Tracked

1929

1922

1882

2160

2327

250 500 1000 1500 2000

2007/08

2008/09

2009/10

2010/11

2011/12

2500

2012/13

225

Not Tracked

1291

1301

1867

1786

0 1000 2000 3000 4000

2007/08

2008/09

2009/10

2010/11

2011/12

5000

2012/13

5500 6000 6500 7000 7500

2007/08

2008/09

2009/10

2010/11

2011/12

8000

2012/13

250 500 750 1000 1250

2007/08

2008/09

2009/10

2010/11

2011/12

1500

2012/13

738

Not Tracked

2501

3679

4324

2802

7538

Not Tracked

Not Tracked

Not Tracked

6196

5214

1473






Telephone Out-Going CallsTelephone In-Coming Calls

Daily Walk-Ins

11

Daily Walk-in Usage 2012–2013

Data excludes when the Center goes to a strictly walk-in status in preparation for a new semester.

CLASS Advising has instituted limited daily walk-in availability in order to assist students who find it difficult to schedule an appointment. Walk-in times vary from semester to semester but are offered a limited number of hours every day. Times vary between mornings and afternoons to accommodate the variety amongst students’ schedules.

Spring 2012 Jan 30 & 31 72

February 111

March 221 658 37%

April 181

May 73

# of walk in hrs offered weekly: 28

Summer 2012 June 73

July 141 234 36%

August 1-3 20


Fall 2012 September 118

October 130

Novemeber 171 517 42.6%

December 98

# of walk in hrs offered weekly: 31.5

Spring 2013 January 28-31 18

February 105

March 143 722 36.50%

April 254

May 202


SEMESTER MONTH Walk-in MONTHLY TOTAL

Walk-in SEMESTER TOTAL

% OF STUDENTS USING WEEKLY WALK-IN AVAILABILITY (as opposed to a scheduled appointment)

12

College to College Transfers Processed

The CLASS Advising Center processes students transferring in to CLASS or adding a CLASS major through the PeopleSoft system. For each student processed the Center does outreach to educate students about the services the Center provides and outlines the University’s foreign language deficiency (FLD) and the CLASS foreign language requirement (FLR).

Total Transfers Processed into CLASS

Summer 2012: 90 Fall 2012: 76 Spring 2013: 109

Orientation Season 2012-2013

Fall 2012 Spring 2013

Number of new student orientations 8 2 Number of express orientations 2 1 Number of new student appointments 142 7

Although advising has been removed from the official transfer orientation schedule, CLASS advising has collaborated with the Office of Admission to have CLASS advisors available on transfer dates for those students who have still not met with an advi-sor.

Fall 2012 Spring 2013

Number of transfer orientations 4 1 Number of transfer students assisted 54 28

CLASS Dean’s List

Summer semester 2012: 139 Fall semester 2012: 883 Spring semester 2013: 877

CLASS Valedictorians

Summer and Fall 2012: Fourteen CLASS students were eligible for consideration of this honor.

CLASS Valedictorian: Jordan Stevenson Majored in Journalism and Promotional Communication

Spring 2013: Twenty-seven CLASS students were eligible for consideration of this honor.

CLASS Valedictorian: Justine Keenan Majored in Linguistic Studies and French Keenan was also selected for the University Valedictorian

Additional Data

13

CSU STUDENT GUIDE Foreign Language Deficiency (FLD)

requirement for ALL students in the State of Ohio and at Cleveland State University and

Foreign Language Requirement (FLR) additional requirement for students in the College of Liberal Arts and Social Sciences (CLASS)

What did you do in high school?

All CSU students must do this to remove the State/University’s FLD

(Foreign Language Deficiency)

CLASS STUDENTS ONLY You need to remove the University

FLD (previous column).

IN ADDITION, you need to complete the College’s FLRFLR

(Foreign Language Requirement)

0 years of foreign language in high school:

You need to take 2 semesters of a single foreign language at CSU (Ex: ARB 101 and ARB 102)

You’re required to continue the language sequence and take 2 additional semesters of intermediate foreign language at CSU (Ex: ARB 201 and ARB 202). Or you may choose a new language and take 2 semesters of beginning language courses (Ex: JPN 101 and JPN 102)

1 year of a single foreign language in high school with passing grades (Ex: 1 year of French):

You need to take 1 or 2 semesters of the same foreign language depending on placement. The Placement Test is available in French and Spanish (see Note below); your score may require you to take 2 semesters at CSU (Ex: FRN 101 and FRN 102) or you may place higher and only be required to take 1 semester at CSU (Ex: FRN 102)

You’re required to continue the language sequence and take 2 additional semesters of intermediate foreign language at CSU (Ex: FRN 201 and FRN 202). Or you may choose a new language and take 2 semesters of beginning language courses (Ex: ITN 101 and ITN 102)

2 years of the same foreign language in high school with passing grades (Ex: 2 years of Spanish):

FLD removed* You’re required to continue the language sequence from high school and take 2 semesters of intermediate foreign language at CSU (Ex: SPN 201 and SPN 202). Or you may choose a new language and take 2 semesters of beginning language courses (Ex: CHN 101 and CHN 102)

3 or more years of the same foreign language in high school with passing grades (Ex: 3 years of French):

FLD removed * FLR met *

-‐ A minimum grade of C is required to continue in the foreign language sequence -‐

Note: The Placement Test is available in French and Spanish at the Academic Services Center in Rhodes Tower West, Room 289 (call 216-‐687-‐2566 for their hours). For placement information in languages other than French and Spanish, please contact the Department of Modern Languages at 216-‐687-‐4646.

*Even if your foreign language requirement has been met you should consider the benefits of further language study. By building on previous knowledge to maintain or improve language proficiency you can earn “retro credit” that may count toward a minor or a second major (some majors also require further language study such as International Relations, International Business, Art History, etc.). The Retroactive Foreign Language Policy is for students whose first college course in a foreign language is taken at CSU. If you receive a B-‐ or better in the course, credit will be granted for previous courses. For example, if you had two years of Spanish in high school and take SPN 201 at CSU and receive a “B”, you can apply for retro credit and receive a total of 14 credit hours (4 for SPN 201 and 10 hours for SPN 101 and SPN 102). Contact the Department of Modern Languages for more information: 216-‐687-‐4646.

This guide applies to all students who graduated from

high school AFTER 1987. If you graduated prior or are a BM in M

usic see your advisor for other options .

14

Summer 2012 Committee Members

Russ Revock, Art, Chair Kelly Wrenhaven, Modern Languages Bill Kosteas, Economics Stephen Gingerich, Modern Languages David Goldberg, History Holly Holsinger, Theatre/Dance Il Hyun Cho, Political Science

Fall 2012 & Spring 2013 Committee Members

Russ Revock, Art, Chair Stephen Gingerich, Modern Languages David Goldberg, History Holly Holsinger, Theatre/Dance Il-Hyun Cho, Political Science Mark Souther, History Robert Whitbred, Communication

CLASS Academic Standards Committee

15

Change F to I, extend I: 12 Reinstatement of Class(es): 1Approved: 9 Approved: 1Denied: 3 Denied: 0

Complete Withdrawals: 33 Selective Withdrawal: 21Approved: 24 Approved: 5Denied: 9 Denied: 16 Early Readmit-Dismiss Appeal: 7 Sub For. Culture for FLR: 13Approved: 4 Approved: 8Denied: 3 Denied: 5 Extend an Incomplete: 1 Substitute course(s) for FLR 2Approved: 1 Approved: 2Denied: 0 Denied: 0 Grade Dispute: 1 Waiver of credit(s) 4Approved: 1 Approved: 1Denied: 0 Denied: 3

Late Add of Course(s): 6 Waiver of FLR: 1Approved: 6 Approved: 0Denied: 0 Denied: 1

Readmission after Dismissal: 51Approved: 29 Denied: 22

Total CLASS petitions submitted: 153

CLASS Petition Actions and Outcomes

16

Spring semester 2013 Automatic Dismissal: 7 Of the 7 dismissed, their majors were: Art 1Communication 1Criminology 1History 1Linguistics 1Sociology 1Social Work 1 Automatic Probation: 87Subject to Dismissal: 228Dismiss: 74 Retain: 154

Of the 74 dismissed, their majors were:

Of the 74 dismissed, their academic year was: Freshman 37

Sophomore 14Junior 16Senior 7Post-Bacc 0

Total Probation: 241 Total Dismissed: 81Other: 0

Fall semester 2012Automatic Dismissal: 4

Of the 4 dismissed, their majors were:Criminology 1English 1Film/Digital Media 1Social Work 1

Automatic Probation: 67Subject to Dismissal: 219 Dismiss: 48 Retain: 169**Other: 2

Of the 48 dismissed, their majors were:

Of the 48 dismissed, their academic year was:Freshman 11Sophomore 14Junior 11Senior 11Post-Bacc 1

Total Probation: 236 Total Dismissed: 52 Other: 2

Summer semester 2012Automatic Dismissal: 3

Of the 3 dismissed, their majors were: Art 1English 1Undecided 1

Automatic Probation: 36Subject to Dismissal: 42Dismiss: 0Retain: 39*Other: 3

Total Probation: 75Total Dismissed: 3*Other: 3

Art 2Communication 4Criminology 11Economics 1English 3Film/Digital Media 3History 1Journal/Promo Com 2Linguistics 1

Music 4Political Science 1Social Work 4Sociology 1Social Studies 1Theatre 1Undecided 7Post-Bacc Und 1

Art 1Black Studies 2Communication 5Criminology 15English 3Film & Digital Media 3History 1Journal/Promo Com 6Liberal Studies 1

Linguistics 1Music Therapy 1Political Science 4Sociology 6Social Studies 1Social Work 7Theatre Arts 2Undecided 15

CLASS Probation and Dismissal Review (PDR)At the conclusion of the semester, the CLASS Academic Standards Committee meets to review the status of those students deemed “subject to dismissal.” These students either had a term GPA below 1.0 and/or a cumulative GPA below 2.0. The students reviewed by the ASC have earned 60 credits or fewer. The committee also reviews those who have earned more than 60 credits for the same criteria who were NOT on probation the previous semester. Students who met the criteria above and earned over 60 credits and were on probation the previous term of enrollment had their academic status determined by the Of-fice of the Registrar.

*placed on good academic standing **remedial freshmen placed on CLASS list by mistake; determination of acacdemic status made by Office of Undergraduate Studies

20 of which were advised by Student Success Specialists

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University Petition Actions & Outcomes

Approval of Unapproved Course Total: 40 Approved: 39 Denied: 0 Deferred: 1

Credit Hour Waiver Total: 13 Approved: 8 Denied: 4 Deferred: 1

Credit Hour Waiver-Natural Science Total: 3 Approved: 2 Denied: 0 Deferred: 1

Exemption-Transient Policy Over 59 Hrs Total: 30 Approved: 21 Denied: 9

Exemption from Residency Requirement Total: 30 Approved: 21 Denied: 9

Readmit After Second Dismissal Total: 3 Approved: 2 Denied: 1

Restoration to Previous Catalog Rights Total: 1 Approved: 1 Denied: 0

Substitute Foreign Culture Course(s) for FLD Total: 1 Approved: 1 Denied: 0

Waiver of Foreign Language Deficiency Total: 2 Approved: 2 Denied: 0

Walk-in Tracking in Preparation for a New SemesterTwo to three weeks leading up to the start of each semester and into the first two week of classes, the CLASS Advising Center moves from an appointment and limited daily walk in system, to strictly a first come, first serve system in order to accommo-date the rush of students seeking advising assistance. These weeks are the busiest times of year for the Center as students need assistance with last minute enrollment, changes to schedules, completing Satisfactory Academic Progress forms for financial aid reinstatement, changes of major/minor/college forms, petition assistance and starting the graduation application process.

Walk-in Tracking 2012-2013 and Historical Comparision DataIn preparation for beginning of a new semester

Fall 2008 539 16 14 2008-2009 996 Spring 2009 457 14 11

Fall 2009 557 19 10 2009-2010 1072 Spring 2010 515 15 19

Fall 2010 592 21 9 2010-2011 1224 Spring 2011 632 19 8

Fall 2011 682 26 13 2011-2012 1507 Spring 2012 825 29 3

Fall 2012* 704 25 7 2012-2013 1377 Spring 2013 673 24 4*multi term enrollment began and remedial freshmen advised by Student Success Specialists

SEMESTER

TOTAL Students Assisted

Number of Days on Walk-ins

Saturday Traffic Academic Year TOTAL Walk-ins

Total University petitions submitted: 123

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CLASS Advising Center: On-line survey

Total students that started survey 29 280 123

Total students that completed the survey 21 244 100

Completed survey percentage 72.40% 87.10% 81.30%(students can progress while skipping a question)

I am currently working on or intend to work Yes 29 278 115 toward a bachelor’s degree at CSU. No 0 2 8

Specific to Fall 2012 Email BlastHave you been advised in the CLASS Advising Center? Yes 193

No 84

If no, why not? Advised in different advising office 28

Work only with major/faculty advisor 24

I didn’t know about CLASS Advising Center 27

I never felt I needed an advisor’s help 19

Other 24

Summary of “Other” responses Difficulty in scheduling appt at time needed 9

Previous bad experience 9

Get advising from friends/family/staff 6

When making academic decisions, rate the FIRST important resource you use. College advisor 14 60 42 Faculty/Professor 2 24 15 Staff 0 1 0 Classmates/students 0 3 2 CSU website 3 5 3 Undergrad catalog 0 11 2 Degree Audit 2 57 34 Friends/family 0 4 3 none 0 2 0

With the adoption of Starfish Solutions Software, the function of a post-appointment email requesting students take the Center’s survey and providing an embedded link in the email for easy access was no longer possible. For fall semester, weekly emails were sent manually to students who had visited the Center. This led to a smaller amount of respondents than in previous years. Also during the fall semester the Center sent out an email blast, modified with additional questions, to all active CLASS students (over 4000) who may or may not have used the Center’s services. The intent of the email blast was to gather additional feedback as to why the Center’s services were not used and to request feedback again from those who did use advising services.

Email Blast Fall 2012 Fall 2012 Spring 2013

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CLASS Advising Center: On-line survey continued

When making academic decisions, rate the SECOND important resource you use. College advisor 2 38 28 Faculty/Professor 6 36 25 Staff 2 4 2 Classmates/students 2 6 9 CSU website 1 15 11 Undergrad catalog 3 13 5 Degree Audit 4 38 15 Friends/family 2 6 4 none 0 3 0

When making academic decisions, rate the THIRD important resource you use. College advisor 4 31 15 Faculty/Professor 1 30 17 Staff 0 11 5 Classmates/students 0 20 14 CSU website 2 16 9 Undergrad catalog 6 15 15 Degree Audit 7 23 11 Friends/family 0 10 6 none 0 5 0

What was the reason for your appointment? Course selection 71.4% 77.4% 70.0%

Check sheet/requirements 61.9% 66.5% 47.0%

Pre-admission advising 0.0% 9.8% 3.0%

Petition 9.5% 7.9% 5.0% Transfer credit evaluation 4.8% 22.0% 13.0% Graduation application 4.8% 16.5% 25.0% Major/minor change 4.8% 29.9% 12.0% Explore career/major 0.0% 6.7% 4.0% Academic Problems 9.5% 7.3% 4.0% Personal issues 4.8% 3.0% 5.0% Other 9.5% 2.4% 5.0% total answered 21 164 100


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DURING THE ADVISING APPOINTMENT

My advisor listened to my concerns/questions. Strongly agree or agree 100.0% 84.3% 96.0% Neutral 0.0% 7.5% 4.0% Disagree/strongly disagree 0.0% 8.2% 0.0%

There was adequate time to deal with my concerns/questions. Strongly agree or agree 95.2% 82.2% 96.0% Neutral 0.0% 8.9% 4.0% Disagree/strongly disagree 4.8% 8.9% 0.0%

I learned more about my requirements and my chosen program of study. Strongly agree or agree 95.0% 75.0% 88.9% Neutral 5.0% 14.2% 9.8% Disagree/strongly disagree 0.0% 10.8% 1.3%

My advisor helped me identify and set realistic academic goals based on my academic history. Strongly agree or agree 100.0% 66.7% 86.7% Neutral 0.0% 16.0% 8.9% Disagree/strongly disagree 0.0% 17.3% 4.4%

I learned about my progress toward graduation. Strongly agree or agree 90.4% 74.7% 86.7% Neutral 9.6% 12.1% 12.0% Disagree/strongly disagree 0.0% 13.2% 1.3%

I learned about other campus resources that I may need. Strongly agree or agree 83.4% 49.7% 69.1% Neutral 11.1% 24.5% 22.5% Disagree/strongly disagree 5.5% 25.8% 8.4%

AS A RESULT OF MY ADVISING APPOINTMENT

All my questions/concerns were addressed or I was directed to the appropriate resource. Strongly agree or agree 95.30% 74.80% 89.70% Neutral 4.70% 11.40% 6.60% Disagree/strongly disagree 0.00% 13.80% 3.70%



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I understand how to use CampusNet for course selection and registration. Strongly agree or agree 100.0% 81.60% 95.40% Neutral 0.00% 10.90% 4.60% Disagree/strongly disagree 0.00% 7.50% 0.00%

I understand what to do next, the steps I need to take or the decisions I need to make. Strongly agree or agree 100.0% 80.30% 92.00% Neutral 0.00% 12.10% 5.40% Disagree/strongly disagree 0.00% 7.60% 2.60%

I understand how to pick the appropriate general education courses. Strongly agree or agree 100.00% 75.40% 89.30% Neutral 0.00% 13.00% 7.70% Disagree/strongly disagree 0.00% 11.60% 3.00%

I understand how to access and understand Degree Audit. Strongly agree or agree 84.30% 79.60% 87.50% Neutral 5.30% 12.20% 9.40% Disagree/strongly disagree 10.40% 8.20% 3.10%

I understand the CLASS foreign language requirement.

Strongly agree or agree 89.50% 72.00% 83.00% Neutral 10.50% 14.50% 10.80% Disagree/strongly disagree 0.00% 13.50% 6.20%

I understand the need to return to CLASS Advising Center to do my graduation application. Strongly agree or agree 71.40% 72.40% 88.90% Neutral 23.80% 8.60% 6.40% Disagree/strongly disagree 4.80% 19.00% 4.70%

I understand the need to meet with my faculty/departmental advisor for major advising. Strongly agree or agree 94.70% 76.70% 91.70% Neutral 5.30% 9.70% 7.30% Disagree/strongly disagree 0.00% 13.60% 1.00%


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BASED ON MY RECENT VISIT, UNDERGRADUATE ADVISING AT CSU

Is welcoming Strongly agree or agree 100.0% 78.20% 91.40% Neutral 0.00% 11.90% 4.30% Disagree/strongly disagree 0.00% 9.90% 4.30%

Is accessible Strongly agree or agree 100.0% 75.80% 91.00% Neutral 0.00% 9.90% 4.50% Disagree/strongly disagree 0.00% 14.30% 4.50%

Is professional Strongly agree or agree 100.0% 80.80% 93.40% Neutral 0.00% 13.00% 4.40% Disagree/strongly disagree 0.00% 6.20% 2.20%

Is knowledgeable Strongly agree or agree 100.0% 78.80% 90.10% Neutral 0.00% 13.10% 7.00% Disagree/strongly disagree 0.00% 8.10% 2.90%

Is supportive Strongly agree or agree 100.0% 76.40% 88.80% Neutral 0.00% 11.30% 8.90% Disagree/strongly disagree 0.00% 12.30% 2.30%

BASED ON MY RECENT VISIT, HOW SATISFIED ARE YOU WITH UNDERGRADUATE ADVISING AT CLEVELAND STATE UNIVERSITY? Very satisfied/satisfied 100.0% 74.80% 90.80% Neutral 0.00% 10.10% 5.80% Unsatisfied/very unsatisfied 0.00% 15.10% 3.40%


They are all very nice and know their stuff!

The front desk is great as well!

She was awesome and a serious help!!

She makes everything real simple and easy. I look for her every

time I schedule an appointment.

The best advi-sor I’ve had my entire 7 years of college life. She is smart, kind, funny, and helpful. I consider

myself lucky to have her!

All her help has solved

a big problem for me in

deciding a major and

scheduling classes, which

has relieved a lot of

my stress.

My advisor was one of the best I have ever met with. She under-

stood all of my concerns and addressed them appropriately. I finally feel like I am in the right

track to graduating.

I almost think there should be a place on my

diploma to put her name as well! Also, the

front-desk staff is amazingly effervescent,

accommodating, and knowledgeable!!!

Seriously, Undergrad Advising is FANTASTIC!

I just really want to say that my new class advisor

was so thorough and prepared with my schedule

and class requirements when I arrived.

That really did impress me.

Cleveland State University College of Liberal Arts and Social Sciences

Advising Center2300 Chester Avenue | CB 279 | Cleveland, Ohio 44115-2214

www.csuohio.edu/class/advising/

Advising Annual Report 2013

Documents

Transcript of Advising Annual Report 2013