Advanced Data Center Operations
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15455 Dallas Pkwy, Addison, TX 75001 | 888-220-5584 | www.bcsfmsolutions.com | [email protected] Facility Management Advanced Data Center Operations NATION’S ONLY INDEPENDENT PROVIDER BCS serves the needs of Fortune 500 companies and a trusted partner to national and global financial service, technology, healthcare, and manufacturing companies. Their fully-integrated model can be customized to meet the most complex, regulated and compliant requirements and SLAs. They are a multiple recipient of Uptime Institute's M&O Stamp of Approval Program, as well as their Continuous Availability Award. BEST-IN-CLASS IT SUPPORT IT Services BCS is staffed by highly-skilled, certified professionals who provide best-in-class, hardware, connectivity, deployment, maintenance, and ongoing IT service support. BCS's technicians and tech support go beyond "remote hands" to provide true , value-added IT services. Their expert team can customize solutions compliant with any audit requirements and hardware specifications to deliver maximum efficiency and performance. • Enterprise-level smart hands – beyond power cycling and rebooting • Incident response protocols, SLA management and adherence • Hardware anomaly practices • IT hardware inventory and asset management • E-waste coordination and removal • Current and future IT capacity management • Vendor management, escort, and oversight • Ability to utilize any customer service management tool Value-Added IT Services FORTUNE 500 • End-to-end mission-critical facility management • Mechanical, electrical, and engineering solutions • Proprietary BCS operations Playbook • Infrastructure life-safety systems discipline • 80% self-performance design and execution capability • Critical facility metrics and reporting • Critical facility capacity management, planning and forecasting • Mechanical and electrical system maintenance • Audit and compliance management • Asset life-cycle management Fully-Integrated Solutions • Financial management and operating expense budgeting • Engineered SOP, MOP, and EOP programming and implementation • Engineering peer review programming • Site specific training featuring 3D mapping technology • Proprietary CMMS client portal tool • Daily rounds conducted by disciplined SMEs • Vendor management, escort, and oversight • Best-practice hardware installation, provisioning, cabling, and ongoing IT support • Rack, overhead tray, fiber pathway, cage and containment enclosure installation • Rack elevation diagramming • Back-bone and structured cabling, end-to-end hardware connections • Cross-connects (fiber and copper adept), and overall cable management • Carrier circuit extension and support
Transcript of Advanced Data Center Operations
15455 Dallas Pkwy, Addison, TX 75001 | 888-220-5584 | www.bcsfmsolutions.com | [email protected]
Facility Management
Advanced Data Center Operations
NATION’S ONLY INDEPENDENT PROVIDER
BCS serves the needs of Fortune 500 companies and a trusted partner to national and global financial service, technology, healthcare, and manufacturing companies. Their fully-integrated model can be customized to meet the most complex, regulated and compliant requirements and SLAs. They are a multiple recipient of Uptime Institute's M&O Stamp of Approval Program, as well as their Continuous Availability Award.
BEST-IN-CLASS IT SUPPORTIT Services
BCS is staffed by highly-skilled, certified professionals who provide best-in-class, hardware, connectivity, deployment, maintenance, and ongoing IT service support. BCS's technicians and tech support go beyond "remote hands" to provide true, value-added IT services. Their expert team can customize solutions compliant with any audit requirements and hardware specifications to deliver maximum efficiency and performance.
• Enterprise-level smart hands – beyond power cycling and rebooting
• Incident response protocols, SLA management and adherence• Hardware anomaly practices• IT hardware inventory and asset management• E-waste coordination and removal• Current and future IT capacity management• Vendor management, escort, and oversight• Ability to utilize any customer service management tool
Value-Added IT Services
FORTUNE
500• End-to-end mission-critical facility management• Mechanical, electrical, and engineering solutions• Proprietary BCS operations Playbook• Infrastructure life-safety systems discipline• 80% self-performance design and execution capability• Critical facility metrics and reporting• Critical facility capacity management, planning and forecasting• Mechanical and electrical system maintenance• Audit and compliance management• Asset life-cycle management
Fully-Integrated Solutions
• Financial management and operating expense budgeting• Engineered SOP, MOP, and EOP programming and implementation• Engineering peer review programming• Site specific training featuring 3D mapping technology• Proprietary CMMS client portal tool• Daily rounds conducted by disciplined SMEs• Vendor management, escort, and oversight
• Best-practice hardware installation, provisioning, cabling, and ongoing IT support
• Rack, overhead tray, fiber pathway, cage and containment enclosure installation
• Rack elevation diagramming• Back-bone and structured cabling, end-to-end hardware
connections• Cross-connects (fiber and copper adept), and overall
cable management• Carrier circuit extension and support
15455 Dallas Pkwy, Addison, TX 75001 | 888-220-5584 | www.bcsfmsolutions.com | [email protected]
Physical security is a critical component of BCS’s single-source operation model. BCS offers manned, 7x24x365 site security to meet industry, customer and site-specific legal, compliance, and governance requirements. BCS's layered physical security approach is designed for maximum effectiveness. Their staff augmentation model allows customers to scale up or down to meet changing needs.
• Security access administration• Facility security screening protocol• Physical security round• Security incident documentation, investigation, and root
cause analysis• Managed vendor and client escorts
Physical Security Solutions
BCS's advanced planning, audit and assessment capabilities provide an independent, third-party perspective that allows you to make mission critical facility decisions with confidence. Their subject matter experts, engineers, and operators leverage over 150 years of operations, training, infrastructure utilization, audit and compliance experience in critical facilities.
Independent Professional Services• Operational audit and gap analysis• Mission-critical risk assessments and planning• White-space, capacity and master planning• SOPs, MPOs, and EOPs audit, assessment and creation• Life-cycle planning and asset conditioning assessments• Site-specific program planning, monitoring and optimization• Operations training evaluation, creation and execution• Train-the-trainer capabilities
FUTURE-PROOF YOUR MISSION CRITICAL FACILITY
Professional Services
Physical SecurityAROUND-THE-CLOCK PROTECTION
• Physical security metrics and reporting• Managed vendor and client escorts• Security Operations Center (SOC) offering• Scalable to meet changing needs• Able to meet any legal, regulatory and compliance
requirements
About BCS
BCS is a national, enterprise-level critical facilities operations company that focuses exclusively on data centers. Leveraging over 20 years of industry best-practices, BCS is the nation’s only independent, dedicated, data center operations provider. Their solutions portfolio includes: data center operations, IT services, physical security, and a range of value-added professional services. BCS enables data center owners to focus on their primary business, though its trusted people, proven processes, leading performance, and turn-key, single-source operations model.
• Energy assessment and best-practice planning• Facility and program efficiency assessments• Compliance and governance audit and planning• Supply-chain management• Procurement programming and augmentation• Advanced data center best practice planning• Network Operations Center (NOC) offering• Leverage best-practices from Fortune 500 companies
For more information about BCS, visit bcsfmsolutions.com or call (888) 563-1704
