Advanced Club Leadership Training Workbook
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Transcript of Advanced Club Leadership Training Workbook
District 70
Toastmasters
2011
Advanced Club
Leadership
Training
Training
Workbook
This test does not measure intelligence, your fluency with words, creativity, or mathematical ability. It will, however, give you some gauge of your mental flexibility. In the three years since this test was developed, few people have been found who could solve more than half of the questions on the first try. Many, however, reported getting answers long after the testing had been set aside, particularly at unexpected moments when their minds were relaxed. Some reported solving all the questions over a period of several days. Take the test as your personal challenge. Sixteen (16) correct answers out of the 22 = Genius.
Instructions: Each equation below contains the initials of words that make it correct. Finish the missing words. For example : 60 = M in an H would be 60=minutes in an hour. GOOD LUCK AND HAVE FUN!!!
To obtain the answers, simply click on the links when you complete your online feedback form.
1 26 = L of the A 12 90 = D in RA
2 7 = W of the W 13 4 = Q in a G
3 1001 = AN 14 24 = H in a D
4 12 = S of the Z 15 1 = W on a U
5 54 = C in a D (with the J) 16 57 = HV
6 9 = P in the SS 17 1000 = W that a P is W
7 88 = PK 18 29 = D in F in a LY
8 18 = H on a GC 19 64 = S on a C
9 32 = DF at which WF 20 40 = D and N of GF
10 200 = D for PG in M 21 80 = D to GA the W
11 3 = BM (SHTR) 22 2 = No. it T to T
Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!
10 = S in a CCM10 = S in a CCM 9 = G for a PDC9 = G for a PDC
7 = M of SDP7 = M of SDP 5 = S in an ACM5 = S in an ACM
7 = EO of a TMC7 = EO of a TMC 1 = IPP of a TMC1 = IPP of a TMC
2
Mental Flexibility TestDuring the break (or the boring bits), feel free to work out the puzzles below.
Core Sessions
Session 1: Review of the last 6 months: My leadership experience Session 2: Club Culture: How does it affect my club?
Session 3: Club Leadership Skills: Three pillars of a successful club
Additional SessionsNote: To give us the greatest flexibility in this round of training, we have considered a range of factors including: your training group size, the allotted time frame of your session, trainer delivery style and overall group participation, to determine if one or both of the following sessions are presented at your Advanced Club Leadership Training Session.
Session 4: Communicating and motivating across the generations
Session 5: Decision making
Your FeedbackYour feedback is very valuable to us in preparing upcoming training events and selecting future trainers. Please complete your feedback form located on the District 70 website:
www.d70toastmasters.org/COT_Schedule.htm
! District 70 Toastmasters
2011 Advanced Club Leadership Training! 3
This session looks at your leadership experience as a club officer. It considers: Where you are now? Where you want to be? How you get there? It is an extension to the goals you might have set in the first round of training.
WHERE AM I NOW? Consider the following points and make some notes
1. What are my greatest achievements?
2. What are my biggest challenges...and have I learnt from them?
3. What have I learnt about myself in the last 6 months?
4. Do I feel like a valuable and contributing member of my executive team?
5. What will people say about me at the end of my club officer year?
!
2011 Advanced Club Leadership Training! 4
Review of the last 6 monthsMy leadership experience
WHERE DO I WANT TO BE?
NOTES:
HOW DO I GET THERE?
What do I need to be?eg: calmer, more assertive, less aggressive, more relaxed, less uptight, more forgiving, more outgoing, etc
What do I need to do?eg: plan my time better, get the agenda out on time, follow up with someone, form a committee, ask for help, etc
What do I need to have?eg: increased training, more information, more assistance, better supplies, greater autonomy, more self confidence, etc
Review of the last 6 months My leadership experience
2011 Advanced Club Leadership Training! 5
Club culture affects what people see, what they experience, and how they participate. Today we will look at what culture is, how it is communicated, what a winning club culture is, and how we can develop a winning club culture.
Some Questions:
Are your club members enthusiastic? Yes / No / Donʼt know?
Is everybody working as a team and collaborating? Are there any free riders
Yes / No / Donʼt know?
Are you satisfied with your clubs performance? Yes / No / Donʼt know?
Is morale in your club high? Yes / No / Donʼt know?
Are membersʼ needs being met? Yes / No / Donʼt know?
Are membersʼ goals being achieved? Yes / No / Donʼt know?
Is our membership turnover rate acceptable? Yes / No / Donʼt know?
Using the quality club audit (pg. 7) as a guide, provide answers to the following three questions about your clubʼs culture:
What are we doing that we should keep doing?
What are we doing that we should stop doing?
What are we not doing that we could do to improve club performance?
!
2011 Advanced Club Leadership Training! 6
Club Culture: How does it affect my club?!
How does it affect my club?
! 7
!"
Is th
e ag
enda
pub
lishe
d fo
r 2 m
eetin
gs in
adva
nce
and
sent
to a
ll m
embe
rs?
!"
Are
mem
bers
read
y an
d pr
epar
ed to
car
ryou
t the
ir pr
ogra
m a
ssig
nmen
ts?
!"
Are
all s
peec
hes
man
ual s
peec
hes
from
the
Basi
c an
d Ad
vanc
ed C
& L
man
uals
?
!"
Are
crea
tive
tabl
e-to
pics
and
exc
iting
them
e pr
ogra
ms
feat
ured
?
!"
Are
the
eval
uatio
ns p
ositi
ve a
nd h
elpf
ul a
ndba
sed
upon
pro
ject
obj
ectiv
es a
nd th
esp
eake
r’s le
arni
ng n
eeds
?
!"
Do
the
mee
tings
Sta
rt, K
eep
and
End
onTi
me?
Prog
ram
Pla
nnin
g
!"
Do
mem
bers
gre
et g
uest
s an
d m
ake
them
feel
wel
com
e?
!"
Are
enjo
yabl
e an
d ed
ucat
iona
l pro
gram
spl
anne
d w
ith e
xciti
ng th
emes
?
!"
Doe
s th
e C
lub
enjo
y re
gula
rly s
ched
uled
soci
al e
vent
s?
!"
Are
club
mem
bers
enc
oura
ged
to a
ttend
Are
aan
d Di
stric
t eve
nts?
!"
Are
inte
r-clu
b ev
ents
enc
oura
ged
incl
udin
gjo
int m
eetin
gs a
nd fo
rum
s?
!"
Is a
Clu
b ne
wsl
ette
r/bul
letin
issu
ed o
n a
regu
lar b
asis
and
pre
sent
ed in
a li
vely
form
at?
!"
Are
new
mem
bers
giv
en a
form
al in
duct
ion
and
pres
ente
d w
ith a
pin
, man
ual,
etc.
?
!"
Are
new
mem
bers
ass
igne
d a
coac
h/m
ento
rfo
r one
-on-
one
assi
stan
ce?
!"
Are
new
mem
bers
brie
fed
on h
ow th
eed
ucat
iona
l pro
gram
hel
ps d
evel
opsp
eaki
ng a
nd le
ader
ship
ski
lls?
!"
Is th
ere
a su
rvey
of e
ach
new
mem
ber’s
lear
ning
nee
ds?
!"
Are
new
mem
bers
ass
igne
d a
spea
king
role
as s
oon
as p
ossi
ble?
!"
Are
new
mem
bers
enc
oura
ged
on a
n on
-go
ing
basi
s to
par
ticip
ate
regu
larly
?
!"
Are
gues
ts g
reet
ed w
arm
ly a
nd in
trodu
ced
toO
ffice
rs a
nd m
embe
rs?
!"
Is th
e gu
est b
ook
disp
laye
d an
d ar
e na
me
tags
pro
vide
d fo
r vis
itors
?
!"
Is th
e ro
om s
et u
p w
ith a
gend
as a
nd b
allo
tsdi
strib
uted
and
lect
ern,
gav
el, t
imer
and
bann
er in
pla
ce?
!"
Is th
e m
eetin
g ve
nue
conv
enie
ntly
loca
ted,
acce
ssib
le a
nd u
ser f
riend
ly?
!"
Are
gues
ts e
ncou
rage
d to
par
ticip
ate
and
com
men
t at t
he e
nd o
f the
mee
ting?
!"
Are
gues
ts in
vite
d to
join
on
thei
r firs
t vis
it?
!"
Are
all e
duca
tiona
l aw
ard
appl
icat
ions
sen
tim
med
iate
ly to
Wor
ld H
eadq
uarte
rs?
!"
Is a
Mem
ber P
rogr
ess
Char
t pos
ted
and
disp
laye
d at
eve
ry m
eetin
g?
!"
Doe
s th
e C
lub
form
ally
reco
gnis
e m
embe
red
ucat
iona
l ach
ieve
men
ts?
!"
Doe
s th
e C
lub
ackn
owle
dge
and
utili
se p
ast
and
pres
ent C
lub
and
Dis
trict
lead
ers?
!"
Are
mem
ber a
nd C
lub
achi
evem
ents
publ
icis
ed?
!"
Is th
e Di
stin
guis
hed
Club
Pla
n us
ed fo
r bot
hpl
anni
ng a
nd re
cogn
ition
?
!"
Doe
s th
e C
lub
activ
ely
wor
k to
mai
ntai
n a
min
imum
of 2
0 or
mor
e m
embe
rs?
!"
Are
mem
bers
reta
ined
, ind
icat
ing
indi
vidu
alm
embe
rs a
re s
atis
fied
and
invo
lved
with
the
club
?
!"
Is th
e Cl
ub a
ctiv
ely
prom
oted
in th
eco
mm
unity
or w
ithin
the
orga
nisa
tion?
!"
Are
varie
d an
d ex
citin
g pr
ogra
ms
plan
ned
to s
timul
ate
grow
th a
nd c
lub
deve
lopm
ent?
!"
Are
spon
sors
of n
ew m
embe
rs re
cogn
ised
?
!"
Doe
s th
e C
lub
orga
nise
regu
lar m
embe
rshi
pbu
ildin
g pr
ogra
ms?
Mem
bers
hip
Stre
ngth
Reco
gnis
e Ac
hiev
emen
ts
Firs
t Im
pres
sion
s
New
Mem
ber O
rient
atio
n
Fello
wsh
ip a
nd V
arie
ty
Toas
tmas
ters
Clu
b Q
ualit
y A
udit
The
36 S
ervi
ce S
tand
ards
a C
lub
need
s to
mee
t in
orde
r to
cond
uct Q
ualit
y M
eetin
gs a
nd to
fulfi
ll it’
s m
issi
on(B
ased
on
the
Toas
tmas
ters
Mom
ents
of T
ruth
mod
ule)
Qua
lity
Clu
b Au
dit
This session looks at three areas of club performance. We have called them the: ‘Three Pillars of Success’. They are not the only pillars that hold a club together, but if not considered by clubs they can effect the overall functioning and wellbeing of a club.
PROCESSING NEW MEMBERS: THE LANCE MILLER MODEL
!
2011 Advanced Club Leadership Training! 8
Club Leadership Skills: Three pillars of a successful club !
THE 3 PILLARS OF SUCCESS
Pillar 1:! _____________________
Pillar 2:! _____________________
Pillar 3:! _____________________!
VISITOR MEMBER
PRESIDENT
Club Leadership Skills Three pillars of a successful club
2011 Advanced Club Leadership Training! 9
Mee
tings
w
ith Z
ing
Than
k yo
u fo
r us
ing
the
eval
uati
on v
ersi
on o
f Bu
zan'
s iM
indM
apM
EETI
NG
S W
ITH
ZIN
G
NOTES:
In your club executive officer groups discuss what opportunities exist for clubs to enhance their abilities in each of the three pillars for success. Share current successes or challenges. Due to timing constraints you may not have time to discuss all of the pillars.
Before the meeting During the meeting
After the meeting Between meetings
Club Leadership Skills Three pillars of a successful club
10! 2011 Advanced Club Leadership Training
ACTIVITY: My officer role:____________________________
This session looks at the generation gap and ways in which we can better attract new members as well as retain and motivate current members.
!
2011 Advanced Club Leadership Training! 11
Communication across Generations:
Silents
about
1925-1945
Age: 66 to 86
Grew up during Great Depression
and WWII
Modern medicine = second middle
age
Traits
Better mediators than leaders and decisions makers
Loyal
Lower skilled
Church and civic oriented
Highest % of volunteers
Adaptive
Skilled to help others
Budding entrepreneurs
Affluent retirees
Life-long learners
Respects authority
Whatʼs important!
Need to feel they are in the prime of their life
Recognition of service
Systems with structure
To help othersA sense of connectedness beyond family
Activities
Easily digestable
Non-confrontational
Non-controversial
Convenient
Accessable
Simplicity
Ease of use
Service and support
How to communicate to
them
They respect the opinion of others
TestimonalsPersonal
EndosementsExperts
Heros
Face-to-face or writtenNot compelled to be part of information age
Although some are proud
Cyber Citizens
A generation of readersDirect mail
Narrative
Emotional themesDonʼt write like an Engineer
Summary form is best
Donʼt like to be rushedNo ʻAct Nowʼ statements
LanguageInclusive
ʻWeʼ and ʻusʼ
Builds trust
Formal
Motivational messages
That features respect
“Your experience is respected here”
“Your perseverance is valued”
“You earned it”
Communicating and motivating across the generations
The Silent Generation
Communicating and motivating across the generations
12! 2011 Advanced Club Leadership Training
Com
mun
icat
ion
acro
ss G
ener
atio
ns:
Boo
mer
s
abou
t
1946
-196
1/4
Age:
47/
50 to
65
Gre
w up
dur
ing
time
of g
reat
so
cial c
hang
e
Mos
t pop
ulou
s ge
nera
tion
Trai
ts
Wan
t to
use
time
wise
lyAt
tract
ed to
th
ings
that
mak
e life
eas
ier
Less
trad
itiona
l
ʻMe
Gen
erat
ionʼ
= e
ntitle
d to
a
good
life
Auto
nom
y is
key
Wan
t to
do th
ings
by
them
selve
s
Wan
t to
be a
n in
divid
ual
Wor
k et
hic
Team
bas
ed a
ppro
ach
Donʼ
t like
co
mm
and
and
cont
rol s
tyle
Donʼ
t ap
prec
iate
rule
fo
r the
sak
e of
ha
ving
rule
s
Will
chal
leng
e th
e sy
stem
Will
avoi
d pr
oble
ms;
but
will
fight
for a
cau
seW
hatʼs
impo
rtant
Shar
e th
eir p
erce
ptio
ns o
f goo
d wi
th o
ther
s
Have
a s
ense
of p
urpo
se a
nd fu
lfilm
ent
Thei
r rig
ht to
do
thei
r own
thin
gW
ant t
o be
in c
harg
e of
thei
r dec
ision
s Like
to v
iew
them
selve
s as
non
conf
orm
ists
Som
e wi
ll fee
l the
nee
d to
be
part
of th
e in
form
atio
n so
ciety
Exte
rnal
ly m
otiva
ted
Appe
aran
ces
and
poss
essio
ns c
ount
Publ
ic re
cogn
ition
can
be im
porta
nt
Pers
onal
gra
tifica
tion
Like
qui
ck fi
xes
Prog
ram
s re
quiri
ng lit
tle
chan
ge in
hab
its
How
to
com
mun
icate
to
them
Info
rmat
ion
pres
ente
d as
Cate
gorie
s
Opt
ions
Data
Shou
ld b
e sim
plifie
d
Do n
ot o
verlo
ad
Will
want
que
stio
ns
to b
e an
swer
ed
thor
ough
lyM
ay p
ress
for d
etai
ls
Mot
ivatio
nal m
essa
ges
Cate
r to
thei
r nee
d to
fo
rm th
eir o
wn p
ath
Shou
ld ta
rget
pe
rson
al
grat
ificat
ion
“Youʼre
impo
rtant
to o
ur
succ
ess”
“You
r con
tribu
tion
is un
ique
an
d im
porta
nt to
us”
“We
need
you
”
Shou
ld ti
e to
:
Heal
th
Wel
lnes
s
Fam
ily v
alue
s
Face
-to-fa
ce a
nd e
lect
roni
c
Body
lang
uage
is im
porta
nt
Wor
d of
mou
th im
porta
nt
From
trus
ted
advis
ors
From
frie
nds
Socia
l gat
herin
gs a
nd
sem
inar
s wo
rk w
ell
Inte
rnet
bec
omin
g po
pula
r wi
th th
is gr
oup
emai
l
Dire
ct m
ail
Lang
uage
Ope
n an
d di
rect
Offe
r opt
ions
that
de
mon
stra
te
flexib
ility
The
Bab
y B
oom
ers
Communicating and motivating across the generations
2011 Advanced Club Leadership Training! 13
Com
mun
icat
ion
acro
ss
Gen
erat
ions
: Xer
s
abou
t
1965
-198
2
Age:
29
to 4
6
Gre
w up
dur
ing
times
of
grea
t tec
hnol
ogica
l cha
nge
Noth
ing
is pe
rman
ent
Hit h
ard
by d
owns
izing
Trai
ts
Tim
e po
or
Ever
ythi
ng n
eeds
to h
ave
mea
ning
Caut
ious
with
thei
r com
mitm
ents
Striv
ing
to b
alan
ce
Wor
k
Fam
ily
Pers
onal
life
High
civi
c / l
ow c
hurc
h in
volve
men
t
Less
trad
tiona
l
Embr
ace
risk
Skep
tical
of a
utho
rity
Able
to ta
ke o
n ne
w ch
alle
nges
Savv
y
Enth
usia
stica
lly re
ady
Used
to a
lot
of s
timul
i Re
quire
Chal
leng
ing
envir
onm
ents
Indi
vidua
l gro
wth
and
deve
lopm
ent
Proj
ects
that
stim
ulat
e th
em
Ultim
ate
mul
titas
kers
Wor
k et
hic
Hard
wor
king
Plan
ners
Not t
eam
pla
yers
Attra
cted
to le
ader
ship
role
s
Self
relia
nt
Wha
tʼs im
porta
nt
Flex
ibilit
y
Need
to b
e as
ked
for t
heir
feed
back
To k
now
that
cho
ices
are
fund
amen
tally
so
und
and
prac
tical
Empo
werm
ent t
hrou
gh in
form
atio
n
Parti
cipat
ing
in w
orth
y ca
uses
Excit
men
t
Bein
g in
volve
d
Pref
er s
hort
term
com
mitt
men
tsQ
uick
fixe
sM
ore
time
for f
un
Opp
ortu
nity
for g
rowt
h
How
to c
omm
unica
te to
th
em
Info
rmat
ion
Plen
ty o
f it
Regu
lar &
ofte
n Ne
ed to
be
kept
in th
e lo
op
Imm
edia
te
Hone
st a
nd s
traig
ht fo
rwar
d emai
l and
inte
rnet
Prim
ary
com
mun
icatio
n m
ediu
m
Mul
timed
ia
face
-to-fa
ce
shor
t sou
nd b
ites
are
best
Wor
d-of
-mou
th fr
om p
eers
Socia
l eve
nts
Lang
uage
Info
rmal
Spea
k th
eir l
angu
age
Fran
k
Fun
Skep
tical
of m
oder
n ad
verti
sing
Mot
ivatio
nal
mes
sage
s
Drop
pr
eten
sions
an
d sp
eaks
in
a no
n-th
reat
enin
g wa
y
“Youʼre
diff
eren
t, we
resp
ect
that
”
“The
re a
re n
ot a
lot o
f rul
es
here
”
“Thi
s is
not a
form
al
esta
blish
men
t"
“Do
it yo
ur w
ay”
Gen
erat
ion
‘X’
Communicating and motivating across the generations
14! 2011 Advanced Club Leadership Training
Com
mun
icat
ion
acro
ss
Gen
erat
ions
: Y G
enak
a M
illen
nial
s
abou
t
1981
-199
7
Age:
14
to 2
8
Wat
ched
the
Gul
f war
on
TV
Born
into
the
tech
nolo
gica
l so
ciet
y
ʻClic
k an
d G
o” g
ener
atio
n
Ever
ybod
y ha
s Fa
cebo
ok
Cha
nge
is n
orm
al a
nd v
isua
l
Trai
ts
Hig
hly
entre
pren
euria
lʻC
an d
oʼ a
ttitu
de
Tech
nolo
gica
lly s
avvy
Belie
ve in
soc
ial m
edia
Inte
rnet
is th
eir p
layg
roun
d
Hig
h ci
vic
/ low
chu
rch
Wor
k et
hic
Donʼt
belie
ve in
bos
ses
Attra
cted
to o
rgan
isat
ions
who
se m
issi
ons
spea
k to
a
purp
ose
grea
ter t
han
the
botto
m li
ne
Team
pla
yers
Rec
ogni
se p
robl
ems
Wan
ts to
fix
them
Seek
s an
d fin
ds
solu
tions
Belie
ve th
at e
duca
tion
is
criti
cal t
o ad
vanc
emen
tPl
anni
ng L
ife-lo
ng le
arni
ng
expe
rince
s
Goa
l orie
ntat
edH
ighl
y m
otiv
ated
tow
ard
thei
r pe
rcep
tions
of s
ucce
ss
Mos
t eth
ical
ly d
iver
seM
ost a
re c
olou
r/rac
e bl
ind
Pess
imis
tic a
bout
the
perfo
rman
ce o
f gov
ernm
ent
lead
ers,
law
mak
ers,
and
med
ia
Fam
ily o
reie
nted
Adm
ire th
eir p
aren
ts
Trus
t Gra
ndpa
rent
s m
ore!
Hig
hly
crea
tive
Wel
l edu
cate
d
Wha
tʼs im
porta
nt
Wan
t sys
tem
atic
feed
back
- as
it h
appe
ns
Req
uire
pos
itive
re
info
rcem
ent a
t acc
eler
ated
ra
tes
Wan
t mor
e in
put i
nto
the
thin
gs th
ey p
artic
ipat
e in
(c
ontri
butio
n)
Cra
ve c
halle
nge
Will
find
a fa
ster
way
How
to c
omm
unic
ate
emai
l and
voi
cem
ail w
ork
best
as
prim
ary
tool
Visu
al b
est t
o m
otiv
ate
them
Mot
ivat
iona
l mes
sage
s
“Youʼll
be w
orki
ng w
ith o
ther
br
ight
, cre
ativ
e pe
ople
”
“You
and
you
r tea
m c
an m
ake
this
initi
ativ
e a
succ
ess”
Res
pond
wel
l to
raci
al a
nd e
thic
div
ersi
ty in
ad
verti
sing
emai
l, vo
icem
ail,
inte
rnet
, mul
timed
ia,
gran
dpar
ents
and
par
ents
Mov
e on
ʻfas
t for
war
dʼ
Hig
h se
lf-es
teem
Lang
auag
e
That
pai
nts
visu
al p
ictu
res
Actio
n ve
rbs
that
cha
lleng
e
Talk
ing
dow
n to
them
cau
ses
rese
ntm
ent
Gen
erat
ion
‘Y’ o
r Mill
enni
als
GENERATIONS ACTIVITY
In small groups choose one generational group and discuss how you could apply the mind map information to 1) attract new members to your club, 2) maintain and motivate your current membership, 3) encourage existing members to take on executive roles within your club. It would be helpful to think about the following categories: medium, phrases / slogans / words, images, communication methods, programs, activities, or events you could offer etc. If time permits, repeat the exercise for another generational group. Is your approach to the second group different to the first?
NOTES:
Communicating and motivating across the generations
2011 Advanced Club Leadership Training! 15
My Decision Making Process
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Poor decisions come from: Insufficient gathering/review Inability to change course of action
GRADE
!
2011 Advanced Club Leadership Training! 16
Decision Making