ADR USE IN THE INFORMAL EEO PROCESS ADR … · 1 ADR USE IN THE INFORMAL EEO PROCESS ADR OFFERS,...

1

ADR USE IN THE INFORMAL EEO PROCESSADR OFFERS, ADR PARTICIPATION, AND RESOLUTION RATE

COMPARISON CHARTSFY-07 AND FY-08

Introduction

The Office of Resolution Management’s goal is to work with all administrationsand staff offices to prevent EEO complaints. However, when complaints can notbe avoided, ADR is a more efficient, effective, and satisfying way to address theunderlying causes than allowing the EEO process to run its course. Thru directcommunication and a neutral third party’s assistance, VA employees andmanagers can better understand and bring closure to the issues that led to thecomplaint. Early resolution conserves VA’s limited resources because itminimizes the time VA employees and managers spend engaged in the EEOprocess and maximizes the time spent serving our ever increasing veteranpopulation.

The data presented in this report represents the impact of using ADR during theinformal stage of the EEO complaint process. We hope that you will carefullyreview the information and develop action plans, where necessary, to furtherimprove the use of ADR in FY-09. VA’s Workplace ADR Program is available toassist in reviewing ADR programs and offering recommendations and support onhow they can be more effective.

Analysis

Three significant areas are depicted in the charts provided; ADR offers, ADRparticipation, and resolution rate.1

ADR Offers represent the percentage of informal EEO complaints inwhich VA offered the aggrieved person an opportunity to participate inADR versus traditional counseling.2

ADR Participation represents the percentage of informal EEO complaintsin which both VA and the aggrieved person agreed to participate in ADR.3

Resolution Rate represents the percentage of informal EEO complaintsthat did not proceed to the formal stage.

1 References in the charts to “NA” reflect no complaint activity at that location during the FY.2 Where ADR offers are less than 100%, a contributing factor could be that in some cases anaggrieved person withdraws their informal complaint before the VA organization is notified of thecomplaint and given an opportunity to offer ADR.3 Within VA, labor must also agree to ADR when a bargaining unit employee is involved.

2

In FY-07, VA’s ADR offer rate was 64%. The ADR participation rate was 26%,and the resolution rate was 50%. In FY-08, VA’s ADR offer rate increased to76%. The ADR participation rate rose to 46%, and the resolution rate was 55%.The Equal Employment Opportunity Commission (EEOC) publishes an annualreport on the Federal workforce which provides government-wide statistics thatFederal agencies are encouraged to use for benchmarking. In FY-07, thegovernment-wide average for ADR offers was 80%, ADR participation 48%, andthe resolution rate was 55%.

In this report, we use these government-wide averages as goals to assess thelevel of success that each administration, and VA as a whole, has had at meetingor exceeding these targets. Where an organization is below the target, weencourage you to develop ways to move closer to the goal in FY-09.

Data on ADR offers and participation was extracted from VA’s ADR trackingsystem (ADRTracker) and information on resolution rate was extracted fromORM’s Complaints Automated Tracking System (CATS). The data provided isbased on information available as of October 31, 2008.

FY-08 ADR Initiatives

As noted above, during FY-08, VA made outstanding progress in increasing theuse of ADR and moving towards the EEOC’s goals for Federal agencies. VA’sWorkplace ADR Program worked closely with ORM field offices and VAadministrations and staff offices to promote the use of ADR.

Outreach and training was conducted nationwide to educate employees,managers, and labor unions about their organization’s ADR programs andpresent the benefits of using ADR.

A VA-wide database was developed for all EEO managers and ADRcoordinators to better track EEO complaints and ADR use.

ORM’s complaint processes were reviewed and input sought from theadministrations on how ADR offers could be more promptly obtained andagreements to engage in ADR more expeditiously scheduled andcompleted.

Memoranda of Understanding (MOU) were established to improve theprocess by allowing ORM counselors to immediately offer ADR to theaggrieved party at the following locations:

o National Cemetery Administration.o Veterans Benefits Administration, Cleveland, Oakland, and

Pittsburgh Regional Offices.o Veterans Health Administration VISNs 1, 4, 9, 16, 17, and 22 and

VISN 8 facilities in Gainesville/Lake City, Orlando, and Tampa.

The MOUs played a large part in VA’s success as you will see from the resultsbelow.

3

FY-08 ADR Accomplishments

Department-Wide

Across the board increases were seen:

ADR offers increased by 12%. ADR participation increased by 20%. Resolution rate increased by 5%.

NCA

Because of a nationwide MOU on ADR, NCA was the only administration to:

Meet EEOC’s goals for ADR offers, participation, and resolution. MSN 3 is recognized as the only Network to meet EEOC’s goals for ADR

offers, participation, and resolution as well.

VBA

ADR use improved:

VBA met the EEOC goal for ADR participation. Area 3 is recognized as the only Area to meet EEOC’s goals for ADR

offers and participation.

VHA

ADR achievements were seen:

VISNs 1, 8, 9, and 22 are recognized as the only VHA Networks to meetEEOC’s goals for ADR offers, participation, and resolution; all have MOUswith ORM.

ORM sees the ADR MOUs established in FY-08 playing a key role in efforts tocontinue reducing formal EEO complaints in FY-09. The chart below furtherexpands on this concept and statistically supports the theory.

4

MOUsestablished in

VISNs 1, 4, 8, 9,16,17, and 22 in

FY08

1561 InformalContacts

55% Resolution Rate(Formal complaints avoided)

VHA MOU VISNs

52%Participatedin ADR

85%OfferedADR

Non-MOU VISNs2, 3, 5, 6, 7, 10,11, 12, 15, 18,19, 20, 21, and

23

2045 InformalContacts

47% Resolution Rate(Formal complaints avoided)

42%Participatedin ADR

72%OfferedADR

VHA NON-MOU VISNs

80%government-wide average



Conclusion

We look forward to collaborating with all VA organizations in FY-09 and welcomeyour ideas and suggestions on how ADR can play an even larger role inpromoting organizational health and high levels of satisfaction and productivity inVA.

Department-wide

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Department of Veterans AffairsFY-07 & FY-08 ADR Offers

FY 07 64% 65% 62% 63% 46% 36%

FY 08 76% 77% 69% 84% 57% 58%

Department-wide Veterans Health Veterans Benefits National Cemetery Central Office Canteen

80% Government-Wide Average

0%

10%

20%

30%

40%

50%

60%

70%

Department of Veterans AffairsFY-07 & FY-08 ADR Participation

FY-07 26% 26% 34% 31% 24% 16%

FY-08 46% 46% 48% 68% 35% 38%

Department-wide Veterans Health Veterans Benefits National Cemetery Central Office Canteen


0%

10%

20%

30%

40%

50%

60%

70%

80%

Department of Veterans AffairsFY-07 & FY-08 Resolution Rate

FY-07 50% 50% 46% 47% 54% 69%

FY-08 55% 55% 48% 79% 50% 58%

Department-wide Veterans HealthVeteransBenefits

NationalCemetery

Central Office Canteen


Veterans Health Administration

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Health AdministrationFY-07 & FY-08 ADR Offers

FY-07 69% 69% 77% 49% 34% 61% 36% 46% 80% 65% 76% 74% 63% 83% 61% 65% 62% 77% 70% 80% 62%

FY-08 84% 76% 81% 73% 68% 58% 79% 85% 92% 71% 66% 73% 77% 91% 76% 74% 78% 70% 70% 88% 59%

VISN1

VISN2

VISN3

VISN4

VISN5

VISN6

VISN7

VISN8

VISN9

VISN10

VISN11

VISN12

VISN15

VISN16

VISN17

VISN18

VISN19

VISN20

VISN21

VISN22

VISN23


0%

10%

20%

30%

40%

50%

60%

70%

Veterans Health AdministrationFY-07 & FY-08 ADR Participation

FY-07 35% 33% 30% 21% 15% 18% 12% 18% 37% 15% 30% 29% 41% 40% 42% 31% 35% 30% 31% 29% 20%

FY-08 54% 35% 37% 45% 48% 36% 47% 53% 49% 34% 33% 38% 55% 49% 56% 54% 64% 45% 41% 50% 36%

VISN1

VISN2

VISN3

VISN4

VISN5

VISN6

VISN7

VISN8

VISN9

VISN10

VISN11

VISN12

VISN15

VISN16

VISN17

VISN18

VISN19

VISN20

VISN21

VISN22

VISN23


0%

10%

20%

30%

40%

50%

60%

70%

Veterans Health AdministrationFY-07 & FY-08 Resolution Rate

FY-07 58% 67% 54% 44% 41% 35% 40% 49% 48% 48% 49% 49% 55% 52% 58% 57% 38% 65% 63% 49% 47%

FY-08 61% 54% 55% 51% 29% 27% 47% 60% 61% 50% 47% 39% 55% 51% 48% 62% 61% 55% 44% 55% 50%

VISN1

VISN2

VISN3

VISN4

VISN5

VISN6

VISN7

VISN8

VISN9

VISN10

VISN11

VISN12

VISN15

VISN16

VISN17

VISN18

VISN19

VISN20

VISN21

VISN22

VISN23


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Health AdministrationFY-07 & FY-08 ADR Offers - VISN 1

FY-07 56% 46% 63% 64% 50% 100% 69% 75% 94% 67% 100% 100%

FY-08 71% 100% 86% 100% 78% 94% 77% 71% 82% 92% 100% 100%

VAMC,BEDFORD

VAMC,BOSTON

VAMC,BROCKTO

N

VAMC,MANCHES

TER

VAMC,NEWINGT

ON

VAMC,NORTHAM

PTON

VAMC,PROVIDE

NCE

VAMC,TOGUS

VAMC,WESTHAVEN

VAMC,WEST

ROXBURY

VAMC,WHITERIVER

VISN 1


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Health AdministrationFY-07 & FY-08 ADR Participation - VISN 1

FY-07 35% 23% 38% 36% 50% 36% 31% 75% 44% 33% 0% 100%

FY-08 47% 63% 36% 67% 33% 75% 77% 57% 45% 50% 63% 67%

VAMC,BEDFORD

VAMC,BOSTON

VAMC,BROCKTO

N

VAMC,MANCHES

TER

VAMC,NEWINGT

ON

VAMC,NORTHAM

PTON

VAMC,PROVIDE

NCE

VAMC,TOGUS

VAMC,WESTHAVEN

VAMC,WEST

ROXBURY

VAMC,WHITERIVER

VISN 1


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Health AdministrationFY-07 & FY-08 Resolution Rate- VISN 1

FY-07 59% 62% 63% 55% 50% 55% 46% 75% 63% 78% 20% 100%

FY-08 47% 68% 64% 0% 56% 50% 85% 57% 73% 58% 63% 100%

VAMC,BEDFORD

VAMC,BOSTON

VAMC,BROCKTO

N

VAMC,MANCHES

TER

VAMC,NEWINGT

ON

VAMC,NORTHAM

PTON

VAMC,PROVIDE

NCE

VAMC,TOGUS

VAMC,WESTHAVEN

VAMC,WEST

ROXBURY

VAMC,WHITERIVER

VISN 1


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 80% 50% 0% 75% 47% 100% 0%

FY-08 82% 63% 0% 100% 86% 92% 100%

VAMC, SYRACUSE VAMC, ALBANY VAMC, BATAVIA VAMC, BATH VAMC, BUFFALOVAMC,

CANANDAIGUAVISN 2


NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 27% 33% 0% 25% 18% 78% 0%

FY-08 18% 33% 33% 75% 36% 50% 0%


CANANDAIGUAVISN 2


NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 60% 67% 0% 50% 65% 89% 0%

FY-08 73% 58% 50% 50% 57% 25% 100%


CANANDAIGUAVISN 2


NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 53% 85% 83% 86% 81% 94% 39% 84% 0% 100%

FY-08 75% 80% 93% 89% 76% 97% 52% 84% 100% 100%

VAMC,BRONX

VAMC,BROOKLYN

VAMC,CASTLEPOINT

VAMC, EASTORANGE

VAMC,LYONS

VAMC,MONTROSE

VAMC,NORTHPOR

T

VAMC,NEWYORK

HARBOR

VAMC, STALBANS

VISN 3


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 20% 25% 50% 32% 33% 43% 18% 29% 0% 100%

FY-08 38% 35% 36% 47% 41% 31% 26% 44% 50% 0%

VAMC,BRONX

VAMC,BROOKLYN

VAMC,CASTLEPOINT

VAMC, EASTORANGE

VAMC,LYONS

VAMC,MONTROSE

VAMC,NORTHPOR

T

VAMC,NEWYORK

HARBOR

VAMC, STALBANS

VISN 3


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 67% 48% 50% 36% 71% 54% 48% 66% 0% 100%

FY-08 63% 55% 43% 47% 53% 41% 59% 68% 83% 100%

VAMC,BRONX

VAMC,BROOKLYN

VAMC,CASTLEPOINT

VAMC, EASTORANGE

VAMC,LYONS

VAMC,MONTROSE

VAMC,NORTHPOR

T

VAMC,NEWYORK

HARBOR

VAMC, STALBANS

VISN 3


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 29% 100% 22% 75% 75% 67% 100% 43% 75% 38% 23% 0%

FY-08 64% 67% 83% 0% 77% 89% 100% 60% 75% 87% 86% 100%

VAPITTSBURGH HCS

VAMC,ALTOONA

VAMC,BUTLER

VAMC,CLARKSB

URG

VAMC,COATESVI

LLE

VAMC,ERIE

VAMC,LEBANON

VAMC,PHILADEL

PHIA

VAMC,PITTSBURGH (HD)

VAMC,WILKES-BARRE

VAMC,WILMINGT

ONVISN 4


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 21% 20% 11% 13% 25% 0% 60% 21% 25% 25% 8% 0%

FY-08 39% 67% 17% 0% 55% 78% 73% 33% 25% 65% 43% 100%

VAPITTSBUR

GH HCS

VAMC,ALTOONA

VAMC,BUTLER

VAMC,CLARKSB

URG

VAMC,COATESVI

LLE

VAMC,ERIE

VAMC,LEBANON

VAMC,PHILADEL

PHIA

VAMC,PITTSBUR

GH (HD)

VAMC,WILKES-BARRE

VAMC,WILMINGT

ONVISN 4


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


FY-07 13% 20% 44% 88% 40% 0% 20% 53% 75% 50% 54% 0%

FY-08 61% 67% 25% 33% 68% 78% 73% 42% 0% 35% 71% 50%

VAPITTSBURGH HCS

VAMC,ALTOONA

VAMC,BUTLER

VAMC,CLARKSB

URG

VAMC,COATESVI

LLE

VAMC,ERIE

VAMC,LEBANON

VAMC,PHILADEL

PHIA

VAMC,PITTSBURGH (HD)

VAMC,WILKES-BARRE

VAMC,WILMINGT

ONVISN 4


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


FY-07 22% 0% 75% 14% 28% 0%

FY-08 65% 0% 81% 69% 63% 75%

VAMC,BALTIMORE

VAMC, FORTHOWARD

VAMC,MARTINSBURG

VAMC, PERRYPOINT

VAMC,WASHINGTON

VISN 5


NA

0%

10%

20%

30%

40%

50%

60%

70%


FY-07 4% 0% 38% 5% 13% 0%

FY-08 46% 0% 62% 50% 40% 50%

VAMC,BALTIMORE

VAMC, FORTHOWARD

VAMC,MARTINSBURG

VAMC, PERRYPOINT

VAMC,WASHINGTON

VISN 5


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Health AdministrationFY-07 & FY-08 Resolution Rate - VISN 5

FY-07 70% 0% 46% 48% 15% 100%

FY-08 46% 0% 29% 0% 37% 0%

VAMC,BALTIMORE

VAMC, FORTHOWARD

VAMC,MARTINSBURG

VAMC, PERRYPOINT

VAMC,WASHINGTON

VISN 5


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 65% 58% 55% 82% 63% 74% 100% 45% 67%

FY-08 67% 64% 69% 80% 86% 42% 64% 37% 38%

VAMC,ASHEVILLE

VAMC,BECKLEY

VAMC,DURHAM

VAMC,FAYETTEVILL

E, NC

VAMC,HAMPTON

VAMC,RICHMOND

VAMC,SALEM

VAMC,SALISBURY

VISN 6


0%

10%

20%

30%

40%

50%

60%

70%


FY-07 12% 26% 24% 29% 16% 11% 27% 12% 33%

FY-08 48% 64% 41% 53% 45% 17% 36% 23% 25%

VAMC,ASHEVILLE

VAMC,BECKLEY

VAMC,DURHAM

VAMC,FAYETTEVI

LLE, NC

VAMC,HAMPTON

VAMC,RICHMOND

VAMC,SALEM

VAMC,SALISBURY

VISN 6


0%

10%

20%

30%

40%

50%

60%

70%


FY-07 23% 63% 33% 43% 47% 32% 55% 23% 33%

FY-08 29% 0% 48% 40% 36% 0% 45% 27% 38%

VAMC,ASHEVILLE

VAMC,BECKLEY

VAMC,DURHAM

VAMC,FAYETTEVILL

E, NC

VAMC,HAMPTON

VAMC,RICHMOND

VAMC, SALEMVAMC,

SALISBURYVISN 6


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 59% 21% 40% 44% 16% 31% 60% 45% 50% 0%

FY-08 58% 65% 66% 90% 80% 88% 73% 75% 73% 100%

VAMC,AUGUSTA

VAMC,BIRMINGHA

M

VAMC,CHARLESTO

N

VAMC,COLUMBIA,

SC

VAMC,DECATUR

VAMC,DUBLIN

VAMC,MONTGOME

RY

VAMC,TUSCALOOS

A

VAMC,TUSKEGEE

VISN 7


0%

10%

20%

30%

40%

50%

60%

70%


FY-07 24% 0% 10% 21% 6% 4% 40% 9% 13% 0%

FY-08 50% 41% 43% 44% 46% 65% 55% 50% 27% 50%

VAMC,AUGUSTA

VAMC,BIRMINGHA

M

VAMC,CHARLESTO

N

VAMC,COLUMBIA,

SC

VAMC,DECATUR

VAMC,DUBLIN

VAMC,MONTGOME

RY

VAMC,TUSCALOOS

A

VAMC,TUSKEGEE

VISN 7


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 41% 7% 43% 37% 44% 42% 30% 73% 38% 0%

FY-08 50% 53% 60% 46% 36% 31% 64% 50% 73% 38%

VAMC,AUGUSTA

VAMC,BIRMINGHA

M

VAMC,CHARLESTO

N

VAMC,COLUMBIA,

SC

VAMC,DECATUR

VAMC,DUBLIN

VAMC,MONTGOME

RY

VAMC,TUSCALOOS

A

VAMC,TUSKEGEE

VISN 7


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 38% 58% 54% 32% 44% 28% 43% 48% 50%

FY-08 86% 86% 100% 90% 77% 92% 93% 63% 0%

VAMC,ORLANDO

VAMC, BAYPINES

VAMC,GAINESVILLE

VAMC, LAKECITY

VAMC, MIAMIVAMC, SAN

JUANVAMC, TAMPA

VAMC, WESTPALM BEACH

VISN 8


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 13% 14% 17% 18% 28% 9% 21% 19% 50%

FY-08 64% 46% 55% 67% 41% 46% 73% 42% 0%

VAMC,ORLANDO

VAMC, BAYPINES

VAMC,GAINESVILLE

VAMC, LAKECITY


JUANVAMC, TAMPA


VISN 8


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 75% 58% 44% 32% 60% 34% 39% 76% 50%

FY-08 64% 69% 55% 63% 55% 54% 63% 49% 100%

VAMC,ORLANDO

VAMC, BAYPINES

VAMC,GAINESVILLE

VAMC, LAKECITY


JUANVAMC, TAMPA


VISN 8


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 60% 67% 88% 79% 67% 91% 87% 86%

FY-08 44% 89% 100% 100% 100% 92% 93% 100%

VAMC,HUNTINGTON

VAMC,LEXINGTON

VAMC,LOUISVILLE

VAMC,MEMPHIS

VAMC,MOUNTAIN

HOME

VAMC,MURFREESBO

RO

VAMC,NASHVILLE

VISN 9


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 10% 11% 65% 34% 20% 36% 47% 57%

FY-08 22% 32% 54% 64% 38% 23% 93% 50%

VAMC,HUNTINGTON

VAMC,LEXINGTON

VAMC,LOUISVILLE

VAMC,MEMPHIS

VAMC,MOUNTAIN

HOME

VAMC,MURFREESBO

RO

VAMC,NASHVILLE

VISN 9


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 40% 56% 47% 45% 53% 55% 50% 43%

FY-08 67% 58% 77% 64% 69% 62% 50% 33%

VAMC,HUNTINGTON

VAMC,LEXINGTON

VAMC,LOUISVILLE

VAMC,MEMPHIS

VAMC,MOUNTAIN

HOME

VAMC,MURFREESBO

RO

VAMC,NASHVILLE

VISN 9


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 80% 64% 67% 56% 65% 64% 0%

FY-08 74% 80% 61% 85% 62% 83% 100%

VAMC,BRECKSVILLE

VAMC,CHILLICOTHE

VAMC, CINCINNATIVAMC,

CLEVELANDVAMC, DAYTON

VAOPC,COLUMBUS

VISN 10


NA

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%


FY-07 27% 7% 7% 15% 29% 0% 0%

FY-08 35% 40% 44% 50% 21% 33% 0%

VAMC,BRECKSVILLE

VAMC,CHILLICOTHE



VAOPC,COLUMBUS

VISN 10


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 47% 43% 40% 48% 76% 27% 0%

FY-08 55% 50% 50% 45% 45% 50% 100%

VAMC,BRECKSVILLE

VAMC,CHILLICOTHE



VAOPC,COLUMBUS

VISN 10


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 96% 61% 67% 79% 80% 83% 100% 53%

FY-08 63% 45% 69% 71% 90% 58% 80% 81%

VAMC, ANNARBOR

VAMC, BATTLECREEK

VAMC,DANVILLE

VAMC, DETROITVAMC, FORT

WAYNEVAMC,

INDIANAPOLISVAMC, MARION,

INVAMC,

SAGINAW


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 29% 39% 25% 38% 20% 29% 63% 11%

FY-08 25% 36% 46% 33% 80% 24% 40% 33%

VAMC, ANNARBOR

VAMC, BATTLECREEK

VAMC,DANVILLE


WAYNEVAMC,


INVAMC,

SAGINAW


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 63% 72% 46% 58% 40% 54% 0% 21%

FY-08 43% 50% 8% 43% 50% 62% 20% 56%

VAMC, ANNARBOR

VAMC, BATTLECREEK

VAMC,DANVILLE


WAYNEVAMC,


INVAMC,

SAGINAW


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 67% 81% 74% 88% 63% 62% 91% 67% 0%

FY-08 60% 75% 72% 92% 14% 76% 86% 20% 83%

VAMC,CHICAGO (LS)

VAMC,CHICAGO

(WS)VAMC, HINES

VAMC, IRONMOUNTAIN

VAMC,MADISON

VAMC,MILWAUKEE

VAMC,NORTH

CHICAGO

VAMC,TOMAH

VISN 12


0%

10%

20%

30%

40%

50%

60%

70%


FY-07 0% 31% 33% 25% 38% 26% 18% 0% 0%

FY-08 40% 41% 36% 46% 0% 35% 50% 20% 67%

VAMC,CHICAGO (LS)

VAMC,CHICAGO

(WS)VAMC, HINES

VAMC, IRONMOUNTAIN

VAMC,MADISON

VAMC,MILWAUKEE

VAMC,NORTH

CHICAGO

VAMC,TOMAH

VISN 12


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 33% 53% 58% 13% 50% 36% 32% 67% 0%

FY-08 80% 45% 31% 15% 43% 50% 29% 40% 50%

VAMC,CHICAGO (LS)

VAMC,CHICAGO

(WS)VAMC, HINES

VAMC, IRONMOUNTAIN

VAMC,MADISON

VAMC,MILWAUKEE

VAMC,NORTH

CHICAGO

VAMC,TOMAH

VISN 12


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 41% 74% 91% 0% 60% 77% 57% 100%

FY-08 73% 65% 82% 67% 75% 80% 92% 80% 100%

VAMC,COLUMBIA,

MO

VAMC,KANSAS CITY

VAMC,LEAVENWOR

TH

VAMC,MARION, IL

VAMC,POPLARBLUFF

VAMC, ST.LOUIS

VAMC,TOPEKA

VAMC,WICHITA

VISN 15


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 33% 24% 61% 55% 0% 41% 38% 29% 100%

FY-08 64% 44% 62% 67% 25% 56% 42% 80% 100%

VAMC,COLUMBIA,

MO

VAMC,KANSAS CITY

VAMC,LEAVENWOR

TH

VAMC,MARION, IL

VAMC,POPLARBLUFF

VAMC, ST.LOUIS

VAMC,TOPEKA

VAMC,WICHITA

VISN 15


0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 33% 48% 61% 55% 50% 56% 69% 57% 0%

FY-08 73% 65% 65% 17% 75% 44% 42% 80% 50%

VAMC,COLUMBIA,

MO

VAMC,KANSAS CITY

VAMC,LEAVENWOR

TH

VAMC,MARION, IL

VAMC,POPLARBLUFF

VAMC, ST.LOUIS

VAMC,TOPEKA

VAMC,WICHITA

VISN 15


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 79% 94% 100% 79% 73% 90% 72% 100% 85% 92% 100%

FY-08 100% 85% 86% 100% 89% 100% 93% 86% 100% 92% 95% 100%

DEUSVAMC,

ALEXANDRIA

VAMC,BILOXI

VAMC,FAYETTEVILLE, AR

VAMC,HOUSTON

VAMC,JACKSON

VAMC,LITTLEROCK

VAMC,MUSKOG

EE

VAMC,NEW

ORLEANS

VAMC,OKLAHOM

A CITY

VAMC,SHREVEP

ORTVISN 16


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 37% 50% 33% 28% 29% 56% 50% 63% 30% 62% 100%

FY-08 50% 38% 65% 0% 63% 41% 48% 48% 56% 42% 73% 50%

DEUSVAMC,

ALEXANDRIA

VAMC,BILOXI


VAMC,HOUSTON

VAMC,JACKSON

VAMC,LITTLEROCK

VAMC,MUSKOG

EE

VAMC,NEW

ORLEANS

VAMC,OKLAHOM

A CITY

VAMC,SHREVEP

ORTVISN 16


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 68% 67% 33% 50% 56% 51% 50% 38% 51% 38% 100%

FY-08 50% 46% 45% 100% 56% 44% 46% 67% 56% 42% 50% 100%

DEUSVAMC,

ALEXANDRIA

VAMC,BILOXI


VAMC,HOUSTON

VAMC,JACKSON

VAMC,LITTLEROCK

VAMC,MUSKOG

EE

VAMC,NEW

ORLEANS

VAMC,OKLAHOM

A CITY

VAMC,SHREVEP

ORTVISN 16


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 80% 59% 67% 56% 71% 100% 100%

FY-08 64% 77% 100% 66% 90% 100% 100%

VAMC, BONHAM VAMC, DALLAS VAMC, KERRVILLEVAMC, SANANTONIO

VAMC, TEMPLE VAMC, WACO VISN 17


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 40% 43% 33% 35% 62% 67% 100%

FY-08 36% 57% 100% 55% 57% 70% 0%




0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 60% 57% 100% 56% 62% 33% 50%

FY-08 36% 51% 0% 48% 52% 50% 0%




0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 59% 100% 71% 58% 53% 63% 83% 0%

FY-08 80% 93% 75% 71% 20% 81% 71% 100%

VAMC,ALBUQUERQUE

VAMC,AMARILLO

VAMC, BIGSPRING

VAMC, PHOENIXVAMC,

PRESCOTTVAMC, TUCSON

VAOPC, ELPASO

VISN 18


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 41% 50% 43% 25% 20% 11% 42% 0%

FY-08 74% 50% 75% 67% 10% 37% 52% 0%

VAMC,ALBUQUERQUE

VAMC,AMARILLO

VAMC, BIGSPRING

VAMC, PHOENIXVAMC,


VAOPC, ELPASO

VISN 18


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 41% 75% 71% 50% 67% 63% 67% 0%

FY-08 69% 71% 100% 67% 40% 59% 43% 100%

VAMC,ALBUQUERQUE

VAMC,AMARILLO

VAMC, BIGSPRING

VAMC, PHOENIXVAMC,


VAOPC, ELPASO

VISN 18


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 75% 62% 50% 100% 67% 29% 0%

FY-08 71% 97% 38% 100% 71% 33% 0%

VAMC, CHEYENNE VAMC, DENVERVAMC, FORTHARRISON

VAMC, GRANDJUNCTION

VAMC, SALT LAKECITY

VAMC, SHERIDAN VISN 19


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Veterans Health AdministrationFY-07 & FY-08 ADR Particpation - VISN 19

FY-07 25% 49% 50% 20% 0% 0% 0%

FY-08 57% 82% 38% 50% 57% 17% 0%


VAMC, GRANDJUNCTION

VAMC, SALT LAKECITY



NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 38% 38% 100% 40% 67% 0% 100%

FY-08 86% 44% 88% 50% 86% 67% 0%


VAMC, GRANDJUNCTION

VAMC, SALT LAKECITY



NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 77% 50% 83% 100% 73% 63% 95% 83% 25% 0%

FY-08 81% 0% 63% 20% 79% 80% 79% 36% 88% 100%

VADOM,WHITE CITY

VAMC,AMERICAN

LAKE

VAMC,ANCHORAG

E

VAMC,BOISE

VAMC,PORTLAND

VAMC,ROSEBURG

VAMC,SEATTLE

VAMC,SPOKANE

VAMC,WALLAWALLA

VISN 20


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%


FY-07 23% 50% 33% 0% 23% 38% 37% 33% 25% 0%

FY-08 13% 0% 50% 20% 50% 70% 58% 29% 75% 50%

VADOM,WHITE CITY

VAMC,AMERICAN

LAKE

VAMC,ANCHORAG

E

VAMC,BOISE

VAMC,PORTLAND

VAMC,ROSEBURG

VAMC,SEATTLE

VAMC,SPOKANE

VAMC,WALLAWALLA

VISN 20


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 54% 100% 100% 100% 64% 50% 79% 17% 75% 0%

FY-08 31% 0% 38% 60% 67% 30% 74% 64% 50% 100%

VADOM,WHITE CITY

VAMC,AMERICAN

LAKE

VAMC,ANCHORAG

E

VAMC,BOISE

VAMC,PORTLAND

VAMC,ROSEBURG

VAMC,SEATTLE

VAMC,SPOKANE

VAMC,WALLAWALLA

VISN 20


NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 53% 100% 94% 0% 69% 100% 57% 100%

FY-08 41% 56% 79% 0% 79% 43% 77% 100%

NO CALIF SYSCLINICS

PACIFIC ISLANDHCS

VAMC, FRESNOVAMC,

LIVERMOREVAMC, PALO

ALTOVAMC, RENO

VAMC, SANFRANCISCO

VISN 21


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 16% 33% 31% 0% 37% 0% 29% 100%

FY-08 24% 33% 29% 0% 56% 0% 41% 50%

NO CALIF SYSCLINICS

PACIFIC ISLANDHCS

VAMC, FRESNOVAMC,

LIVERMOREVAMC, PALO

ALTOVAMC, RENO

VAMC, SANFRANCISCO

VISN 21


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 84% 17% 63% 50% 68% 50% 43% 100%

FY-08 53% 33% 0% 100% 52% 71% 50% 0%

NO CALIF SYSCLINICS

PACIFIC ISLANDHCS

VAMC, FRESNOVAMC,

LIVERMOREVAMC, PALO

ALTOVAMC, RENO

VAMC, SANFRANCISCO

VISN 21


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 82% 71% 86% 53% 100% 85% 80%

FY-08 61% 95% 89% 90% 100% 91% 100%

VAMC, LAS VEGASVAMC, LOMA

LINDAVAMC, LONG

BEACHVAMC, SAN DIEGO

VAMC,SEPULVEDA

VAMC, WEST LOSANGELES

VISN 22


0%

10%

20%

30%

40%

50%

60%

70%


FY-07 16% 35% 29% 21% 33% 35% 20%

FY-08 26% 38% 59% 32% 0% 63% 67%


LINDAVAMC, LONG


VAMC,SEPULVEDA


VISN 22


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


FY-07 45% 53% 36% 58% 83% 52% 0%

FY-08 65% 43% 48% 68% 0% 55% 67%


LINDAVAMC, LONG


VAMC,SEPULVEDA


VISN 22


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 71% 83% 100% 50% 100% 100% 40% 25% 50% 100% 0%

FY-08 67% 63% 100% 100% 0% 60% 100% 31% 50% 50% 100%

VAMC, DESMOINES

VAMC,FARGO

VAMC,FORT

MEADE

VAMC,GRANDISLAND

VAMC, HOTSPRINGS

VAMC,IOWA CITY

VAMC,KNOXVILL

E

VAMC,MINNEAPO

LIS

VAMC,OMAHA

VAMC,SIOUXFALLS

VAMC,SAINT

CLOUD


NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 29% 17% 100% 0% 50% 20% 0% 17% 14% 100% 0%

FY-08 50% 50% 100% 100% 0% 10% 33% 8% 33% 50% 50%

VAMC, DESMOINES

VAMC,FARGO

VAMC,FORT

MEADE

VAMC,GRANDISLAND

VAMC, HOTSPRINGS

VAMC,IOWA CITY

VAMC,KNOXVILL

E

VAMC,MINNEAPO

LIS

VAMC,OMAHA

VAMC,SIOUXFALLS

VAMC,SAINT

CLOUD


NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 29% 100% 0% 0% 0% 30% 0% 75% 50% 100% 0%

FY-08 50% 63% 67% 100% 0% 20% 67% 46% 50% 67% 50%

VAMC, DESMOINES

VAMC,FARGO

VAMC,FORT

MEADE

VAMC,GRANDISLAND

VAMC, HOTSPRINGS

VAMC,IOWA CITY

VAMC,KNOXVILL

E

VAMC,MINNEAPO

LIS

VAMC,OMAHA

VAMC,SIOUXFALLS

VAMC,SAINT

CLOUD


NA

NA

Veterans Benefits Administration

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Veterans Benefits AdministrationFY-07 & FY-08 ADR Offers

FY-07 79% 51% 78% 52%

FY-08 72% 73% 86% 58%

AREA 1 AREA 2 AREA 3 AREA 4


0%

10%

20%

30%

40%

50%

60%

70%

Veterans Benefits AdministrationFY-07 & FY-08 ADR Participation

FY-07 47% 26% 49% 21%

FY-08 40% 53% 66% 44%



0%

10%

20%

30%

40%

50%

60%

Veterans Benefits AdministrationFY-07 & FY-08 Resolution Rate

FY-07 49% 42% 51% 48%

FY-08 51% 46% 30% 54%



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Benefits AdministrationFY-07 & FY-08 ADR Offers - AREA 1

FY-07 100% 20% 33% 0% 50% 100% 60% 94% 0% 0% 0% 50%

FY-08 67% 75% 80% 33% 60% 93% 0% 83% 0% 100% 100% 0%

VARO,BOSTON

VARO,NEWYORK

VARO,BUFFALO

VARO,MANCHES

TER

VARO,TOGUS

VAROIC,PHILADEL

PHIA

VARO,PITTSBUR

GH

VARO,CLEVELA

ND

VARO,INDIANAP

OLIS

VARO,NEWARK

VARO,PROVIDE

NCE

VARO,DETROIT


NA NA NANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Benefits AdministrationFY-07 & FY-08 ADR Participation - AREA 1

FY-07 75% 0% 0% 0% 50% 67% 20% 65% 0% 0% 0% 0%

FY-08 0% 75% 60% 0% 20% 43% 0% 58% 0% 100% 0% 0%

VARO,BOSTON

VARO,NEWYORK

VARO,BUFFALO

VARO,MANCHES

TER

VARO,TOGUS

VAROIC,PHILADEL

PHIA

VARO,PITTSBUR

GH

VARO,CLEVELA

ND

VARO,INDIANAP

OLIS

VARO,NEWARK

VARO,PROVIDE

NCE

VARO,DETROIT


NA NA NANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Veterans Benefits AdministrationFY-07 & FY-08 Resolution Rate - AREA 1

FY-07 75% 50% 100% 0% 50% 67% 40% 29% 0% 0% 0% 50%

FY-08 0% 50% 60% 100% 80% 57% 50% 33% 0% 100% 0% 50%

VARO,BOSTON

VARO,NEWYORK

VARO,BUFFALO

VARO,MANCHES

TER

VARO,TOGUS

VAROIC,PHILADEL

PHIA

VARO,PITTSBUR

GH

VARO,CLEVELA

ND

VARO,INDIANAP

OLIS

VARO,NEWARK

VARO,PROVIDE

NCE

VARO,DETROIT


NA NANA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 33% 67% 14% 57% 57% 70% 56% 50% 67% 40% 50% 0% 0%

FY-08 100% 0% 56% 75% 38% 83% 100% 33% 92% 100% 60% 100% 50%

VARO,ROANOK

E

VARO,LOUISVIL

LE

VARO,WASHIN

GTON

VARO,ATLANTA

VARO,BALTIMO

RE

VARO,WINSTON-

SALEM

VARO,COLUMBI

A

VARO,NASHVIL

LE

VARO,ST.

PETERSB

VARO,MONTGO

MERY

VARO,JACKSO

N

VARO,HUNTING

TON

VARO,SAN

JUAN


NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 67% 0% 29% 29% 50% 33% 0% 50% 0% 0% 0% 0%

FY-08 100% 0% 33% 75% 25% 67% 33% 33% 58% 100% 60% 100% 25%

VARO,ROANOK

E

VARO,LOUISVIL

LE

VARO,WASHIN

GTON

VARO,ATLANTA

VARO,BALTIMO

RE

VARO,WINSTON-

SALEM

VARO,COLUMBI

A

VARO,NASHVIL

LE

VARO,ST.

PETERSB

VARO,MONTGO

MERY

VARO,JACKSO

N

VARO,HUNTING

TON

VARO,SAN

JUAN


NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 67% 100% 29% 43% 43% 60% 22% 50% 33% 0% 100% 0% 0%

FY-08 80% 0% 11% 75% 25% 42% 33% 100% 50% 0% 60% 0% 75%

VARO,ROANOK

E

VARO,LOUISVIL

LE

VARO,WASHIN

GTON

VARO,ATLANTA

VARO,BALTIMO

RE

VARO,WINSTON-

SALEM

VARO,COLUMBI

A

VARO,NASHVIL

LE

VARO,ST.

PETERSB

VARO,MONTGO

MERY

VARO,JACKSO

N

VARO,HUNTING

TON

VARO,SAN

JUAN


NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 25% 71% 93% 100% 100% 100% 0% 75% 0% 100% 80% 0% 80%

FY-08 0% 91% 80% 0% 100% 0% 100% 100% 100% 100% 100% 0% 100%

VARO,CHICAGO

VARO,MILWAU

KEE

VARO,ST.

LOUIS

VARO,LINCOLN

VARO, STPAUL

VARO,FARGO

VARO,NEW

ORLEAN

VARO,WACO

VARO,LITTLEROCK

VARO,MUSKOG

EE

VARO,HOUSTO

N

VARO,WICHITA

RECORDS MGMT

CTR


NANA

NANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 25% 43% 57% 100% 100% 0% 0% 25% 0% 100% 40% 0% 60%

FY-08 0% 64% 60% 0% 67% 0% 67% 100% 100% 100% 50% 0% 75%

VARO,CHICAGO

VARO,MILWAU

KEE

VARO,ST.

LOUIS

VARO,LINCOLN

VARO, STPAUL

VARO,FARGO

VARO,NEW

ORLEAN

VARO,WACO

VARO,LITTLEROCK

VARO,MUSKOG

EE

VARO,HOUSTO

N

VARO,WICHITA

RECORDS MGMT

CTR


NA NA

NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 75% 14% 57% 100% 100% 100% 0% 50% 100% 100% 20% 0% 50%

FY-08 0% 36% 7% 0% 50% 0% 67% 75% 100% 0% 0% 0% 25%

VARO,CHICAGO

VARO,MILWAU

KEE

VARO,ST.

LOUIS

VARO,LINCOLN

VARO, STPAUL

VARO,FARGO

VARO,NEW

ORLEAN

VARO,WACO

VARO,LITTLEROCK

VARO,MUSKOG

EE

VARO,HOUSTO

N

VARO,WICHITA

RECORDS MGMT

CTR


NA NA

NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 60% 100% 75% 0% 33% 100% 50% 0% 100% 0% 0%

FY-08 80% 100% 33% 63% 0% 45% 0% 43% 50% 80% 50% 0%

VARO,DENVER

VARO,ALBUQUE

RQUE

VARO,SALTLAKE

VARO,SEATTLE

VARO,PORTLAN

D

VARO,OAKLAND

VARO,LOS

ANGELES

VARO,PHOENIX

VARO,RENO

VARO,SAN

DIEGO

VAROHONOLUL

U

VARO,MANILA


NANA

NANA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 40% 0% 50% 0% 11% 50% 0% 0% 0% 0% 0%

FY-08 70% 100% 33% 63% 0% 36% 0% 29% 50% 0% 50% 0%

VARO,DENVER

VARO,ALBUQUE

RQUE

VARO,SALTLAKE

VARO,SEATTLE

VARO,PORTLAN

D

VARO,OAKLAND

VARO,LOS

ANGELES

VARO,PHOENIX

VARO,RENO

VARO,SAN

DIEGO

VAROHONOLUL

U

VARO,MANILA


NANA

NANANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 60% 50% 75% 0% 56% 100% 50% 0% 0% 0% 50%

FY-08 50% 100% 33% 63% 100% 64% 0% 29% 50% 60% 50% 0%

VARO,DENVER

VARO,ALBUQUE

RQUE

VARO,SALTLAKE

VARO,SEATTLE

VARO,PORTLAN

D

VARO,OAKLAND

VARO,LOS

ANGELES

VARO,PHOENIX

VARO,RENO

VARO,SAN

DIEGO

VAROHONOLUL

U

VARO,MANILA


NANA

NANANA

National Cemetery Administration

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 ADR Offers

FY-07 61% 50% 78% 75% 63%

FY-08 60% 100% 100% 67% 50%

MSN 1 MSN 2 MSN 3 MSN 4 MSN 5


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

National Cemetery AdministrationFY-07 & FY-08 ADR Participation

FY-07 22% 38% 22% 50% 50%

FY-08 60% 86% 67% 50% 50%



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 Resolution Rate

FY-07 33% 38% 56% 75% 88%

FY-08 40% 43% 56% 50% 100%



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 ADR Offers - MSN 1

FY-07 100% 100% 0% 50% 0% 100% 100%

FY-08 0 0 50% 0% 0 100% 100%

ALLEGHENIESNATIONALCEMETERY

BEVERLYNATIONALCEMETERY

CALVERTONNATIONALCEMETERY

FARMINGDALENATIONALCEMETERY

GRAFTONNATIONALCEMETERY

QUANTICONATIONALCEMETERY

VANCSRO,PHILADELPHIA


NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 ADR Participation - MSN 1

FY-07 0% 0% 40% 13% 0% 0% 100%

FY-08 0% 0% 50% 0% 0% 100% 100%









NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 Resolution Rate - MSN 1

FY-07 100% 100% 0% 50% 0% 100% 100%

FY-08 0% 0% 50% 0% 0% 0% 0%









NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 0% 0% 100% 100% 0% 0% 0% 0% 100%

FY-08 0% 100% 100% 100% 0% 100% 0% 0% 100% 100%

BAY PINESNATIONALCEMETERY

BARRANCAS NATIONALCEMETERY

BEAUFORTNATIONALCEMETERY

BILOXINATIONALCEMETERY

FAYETTEVILLE

NATIONAL

FLORIDANATIONALCEMETERY

FT.MITCHELLNATIONAL

PUERTORICO

NATIONAL

PORTHUDSON

NATIONAL

VANCSRO,ATLANTA


NANA

NA NANANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 0% 0% 100% 0% 0% 0% 0% 0% 100%

FY-08 0% 0% 100% 100% 0% 100% 0% 0% 100% 100%





FAYETTEVILLE

NATIONAL


FT.MITCHELLNATIONAL

PUERTORICO

NATIONAL

PORTHUDSON

NATIONAL

VANCSRO,ATLANTA


NA NA

NA NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 0% 0% 100% 100% 0% 100% 100% 0% 0%

FY-08 0% 0% 0% 100% 0% 100% 0% 0% 0% 50%





FAYETTEVILLE

NATIONAL


FT.MITCHELLNATIONAL

PUERTORICO

NATIONAL

PORTHUDSON

NATIONAL

VANCSRO,ATLANTA


NA NA

NA NANANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 100% 100% 0% 50% 0% 0%

FY-08 100% 0% 100% 100% 100% 100% 100%

DALLAS/FT.WORTH

NATIONAL

FT. LOGANNATIONALCEMETERY

FT. SAMHOUSTONNATIONAL

FT. SCOTTNATIONALCEMETERY

HOUSTONNATIONALCEMETERY

SAN ANTONIONATIONALCEMETERY

SANTA FENATIONALCEMETERY


NA NA NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 33% 0% 0% 0% 25% 0% 0%

FY-08 100% 0% 0% 100% 50% 100% 100%

DALLAS/FT.WORTH

NATIONAL








NA NA NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 67% 0% 0% 0% 75% 0% 0%

FY-08 0% 0% 0% 100% 50% 100% 100%

DALLAS/FT.WORTH

NATIONAL








NA

NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 0% 0% 50% 100% 0%

FY-08 0% 100% 100% 100% 0% 100%

ABRAHAMLINCOLN

NATIONAL

DAYTONNATIONALCEMETERY

FT. SNELLINGNATIONALCEMETERY

LEBANONNATIONALCEMETERY

MARIOMNATIONALCEMETERY

WOOD NATIONALCEMETERY


NA NA NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 0% 0% 0% 50% 100% 0%

FY-08 0% 100% 100% 100% 0% 0%

ABRAHAM LINCOLNNATIONALCEMETERY

DAYTON NATIONALCEMETERY


LEBANON NATIONALCEMETERY

MARIOM NATIONALCEMETERY



NANA

NANA NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 Resolution Rate- MSN 4

FY-07 0% 0% 0% 100% 100% 0%

FY-08 0% 100% 100% 0% 0% 0%

ABRAHAM LINCOLNNATIONALCEMETERY

DAYTON NATIONALCEMETERY


LEBANON NATIONALCEMETERY

MARIOM NATIONALCEMETERY



NANA

NA

NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 0% 100% 0% 33% 100% 100%

FY-08 0% 0% 0% 0% 100% 0% 0%

FT. ROSECRANSNATIONALCEMETERY

FT. RICHARDSONNATIONALCEMETERY

GOLDEN GATENATIONALCEMETERY

LOS ANGELESNATIONALCEMETERY

RIVERSIDENATIONALCEMETERY

SAN JOAQUINNATIONALCEMETERY

WILLAMETTENATIONALCEMETERY


NA

NANA NA NA NA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY-07 100% 0% 100% 0% 33% 100% 0%

FY-08 0% 0% 0% 0% 100% 0% 0%









NANANA

NA

NANA

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

National Cemetery AdministrationFY-07 & FY-08 Resolution Rate- MSN 5

FY-07 100% 0% 100% 100% 67% 100% 100%

FY-08 0% 100% 0% 0% 100% 0% 0%









NANANANANA

NA

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