Adopting Application Changesand

New Ways of Working in Office 365

Richard Edgerton

Principal Technologist Business Applications Microsoft

(Richard.Edgerton@qa.com)

Today’s sessionHousekeeping stuff:

Lasts up to an hour and will be recorded

Please submit questions using the chat window during the session

Feel free to email me (richard.edgerton@qa.com) or your account manager direct

Contents:Overview of possible Office 365 applications

Deployment challenges – Is it a ball of wax?

WOW

Use the C’s

Champions, scenario based approach and be SMART

Wrap up – QA’s history with Office 365 and what we can do to help

Office 365 Overview First some myths and mythunderstanding!

Office 365 does not necessarily mean just the ‘cloud’In fact clients often do not mean the cloud or know what Office 365 is

Office 365 can mean different things depending on who you talk toAn IT Manager/SAM role might see Office 365 as a licence which has products

An end user might see a new apps and different file locations

It will often lead to changes in working processes – this could be an opportunity to grasp

Office 365 isn’t necessarily the lowest version of applications…

…just different

Office 365 Overview Some Truths!

Office 365 is a suite of licenced products

The products might simply be the latest full version of OfficeOffice 2013 or 2016 for Windows, Office 2016 for MAC all known as Office ProPlus

Different parts of an organisation can have different licenses

It can combine cloud and on premise applications and servers

It may involve changes to hardware

but may not…

It will involve change…WOW

but an organisation/end user may not know it yet

Office 365 is designed with people in the centre and content collaboration as the theme

That’s too complex but identify the common icon…so…

Think adverts for a gin and vermouth drink – anytime, anywhere…

So what is Office 365?

From a browser they might see something like these menus

From a desktop they might not

What might it mean to the consumer or end user?

• Define a ball of wax – the whole thing? Inheritance? New moon? Adopts an impression of everything that touches it? Just a ball of wax?

• Deploying Office 365 can be different to a traditional Office upgrade

Changes to Ways Of Working

We all love an acronym and WOW is one that seems to have traction

Office 365 will either force changes to WOW or can be used as an opportunity to implement changes

WOW changes can arise from using different applications or versions

WOW changes can occur as processes alter

a WOW scenario

Two colleagues are working on a draft document using traditional methods. One writes the first draft and the other will review it. See how many copies of the same document may exist…

1 creates the draft, saves it to their documents folder and then emails a copy to 2. 2 saves the attachment to their documents folder. They make amendments and save a copy with their initials before emailing the amended document back to 1. 1 saves the amended copy and then merges it with the original to create the final draft.

How many copies? – up to 9?

WOW change – 1 creates the document in OneDrive for Business and they both work on the same document with automatic version control – 1 copy created

Other scenarios?– Skype for Business instead of travelling to meetings– Working on documents from any location using Office Online

Office 365 & “The 5 Cs”

• Communication and Collaboration

• Challenges

• Cultural Change

Communication

CollaborationChallenges

Culture Change

Moving to Office 365

Software & Hardware changes

Mobile & Desktop working

IT Pros

Communications Strategy

– why 365?

New ways of working

Culture changes

Training & Support

Requirements Identified

Training & User Support Designed & Delivered

http://fasttrack.microsoft.com/roadmap

Roles touched by Office 365 business applications

Office based information workers

Mobile information workers

Light touch or kiosk workers

SharePoint and Web Designers

Power users & BI/MI analysts

External collaborators

New applications and versions

New operating systems

New hardware

Changes to business processes and ways of working with content

Scenarios to consider

• This is not an exhaustive list

• Identify workplace scenarios around activities that are affected by the adoption of Office 365

• Tie the scenarios to roles, apps and business benefits or vision – the Why Office 365 question

Create the groundswell and enthusiasm that grows

adoption of improved ways of working.

Build a circle of influence amongst their teams.

Bring the new ways of working to life across teams.

Identify business challenges and possible solutions.

Provide feedback to the project team and sponsors.

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Some questions to consider…Which Office 365 licence(s) have you got?

What elements of Office 365 will you be using?

How many of your staff do or will work remotely?

What is your communication strategy?

Why are you adopting Office 365?

What benefits does the organisation expect to realise from Office 365?

Where will your files/folders be stored?

Are there any hardware changes?

What roles do/will staff have that will use Office 365?

Will these roles and ways of working change?

What level of knowledge do they have already?

What can QA offer to help?

We are Microsoft’s 365 recommended learning partner

Existing modular Office 365 End User course (QAOFF365EU)

QA has an existing Office 365 service providing an environment for training and experience of using the service

Complete range of supporting Microsoft Office courses

QA authored SharePoint courses – what you can do with SharePoint

Skype workshop course (QASFB13WS)

Forthcoming OneDrive for Business collaboration course

Business change support and project management

We have the history…QA and Microsoft Office 365

Working closely with Microsoft & Office 365 prior to its launch in 2011

Delivery of Microsoft’s ‘BPOS to Office 365’ Customer migration training programme

Delivering Office 365 training solutions to a variety of customers and roles

Microsoft’s recommended 365 Learning Partner

QA’s partnership with Microsoft

• Microsoft’s Learning Partner of the year 2015

• 20+ training centres across the UK

• Over 150 Microsoft instructors

• Train 20,000 Microsoft IT Pros and Developers per year

• Train 40,000 Microsoft Office end users per year

• Close partnership around Office 365 training

QA’s Public Office 365 Courses - a selection

The journey on qa.com/cloud

Office 365 Links Online Resources

http://qa.com/cloud

https://products.office.com/en-gb/business/compare-office-365-for-business-plans

http://blogs.technet.com/b/lystavlen/archive/2013/03/30/office-365-comparing-p-m-and-e-plans.aspx

https://products.office.com/en-gb/business/compare-more-office-365-for-business-plans

https://Powerbi.com

https://products.office.com/en-gb/business/office-365-proplus-business-software

http://fasttrack.microsoft.com/roadmap

Thanks for your time today & hope you found it useful

Any questions?

A recording of this session is available