ADNAN SHOAIB Contact: +971-52-6644384 E-mail: adnan.shoaib22@gmail.com

Office Assistant / Customer Service Officer / Sales Representative A highly motivated and results driven Office Assistant and Customer service officer having Seven years of invaluable experience in Office Assistant/ Customer service/ Merchandising, currently working in UAE, having the ability to handle complex assignments effectively & possessing the confidence to work as part of a team and independently, demonstrated competencies in handling general accounting, Office work, Customer Service and Merchandising Activities. Actively exploring opportunities within any progressive enterprise that provide continuous professional growth.

SKILLS Good communication, interpersonal and

organizational skills. Office and Time management with strict

deadlines & work under pressure in fast paced environments.

Creative thinking as per the situation or theme.

Files keeping, Document control and Store keeping.

Maintaining Personal Relations. Proficient in using Internet & E-mails,

MS Word & MS Excel. Fluent in English, Urdu, Hindi, Punjabi Excellent Customer Service Handling.

CAREER SUMMARY

Customer Service & Merchandiser AssistantSpinney’s Dubai LLC DEC 2012- to Date

Data entry OperatorWarid Telecom Pakistan (Appointed by MSP) June 2011- Sep 2012

Receptionist / Customer Service / Office Assistant / Store Keeper Wattan Corporation Pakistan Sep 2006- Feb 2009

PROVEN COMPETENCIES

Receptionist / Office Assistant

Receiving and responding queries through Phone Calls, E-mails and other communication channels.

Fixing meetings with various stakeholders.

Noting and communicating the agenda of the meeting and taking the minutes of the meeting.

Ensuring proper communication of the decision taken in the meeting to concerned parties.

Making a liaison between Management and employees of the company by way of effective

communications to both ends.

Ensure proper record and smooth receipt & dispatch of letters, applications and other

official communication.

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Protect organization's value by keeping information confidential.

Preparation of various reports for Chief executive.

Data Entry Operator / Store Keeper

Worked as a Computer / Data Entry Operator (Data Entry in Oracle Data Base). Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to Manager. Record the daily Sale and expenses of the organization. Record the Store items.

Customer Service / Merchandiser

Participated in receiving, check-in, and stocking of merchandise, prepared products for sale. Contributed to the overall display and presentation efforts within the store environment, including

stocking and replenishing merchandise. Designed presentations for the promotion of the products. Contributed to the implementation of promotional programs. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer

service. Resolved all customer complaints in a manner consistent with company policy, and with customer

satisfaction in mind. Manage upset customers, conflicts and challenging situations. An unwavering commitment to customer service, with the ability to build productive relationships,

resolve complex issues and win customer loyalty. Guided customers regarding the benefits of products and services as well as answer questions

regarding product, pricing, and availability.

PROFESSIONAL DEVELOPMENT

Intermediate (HSSC) BISE Lahore (Pakistan)Matriculation (SSC) BISE Lahore (Pakistan)

TRAINING,DIPLOMAS AND ACHIEVEMENTS

Diploma of Textile Dyeing Govt. Weaving and Finishing Institute LHR Training for Customer Service Spinney’s Dubai LLCEmployee of the Month (Customer Service) Spinney’s Dubai LLC

IT SKILLS Microsoft Office, Microsoft Outlook, Internet

PERSONAL DETAILS

Nationality: Pakistani Date of Birth: 30th DEC 1984 Visa Status: Employment Notice Period: 30 Days

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