Administration Final Proyect

8/13/2019 Administration Final Proyect

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UNIVERSIDAD AUTNOMA DE NUEVO LEN

ESCUELA INDUSTRIAL LVARO OBREGN

UNIDAD SAN NICOLS

Administration Project

Names: ID:

Jos Antonio Villarreal Gmez 1520999

Jorge Adrian Sauceda Ortiz 1529866

Teacher: Armando Montelongo

Period

August December 2010

Thursday, December 3 rd, 2010

San Nicols de los Garza, Nuevo Len.


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INDEX

Administration ................................................................................................. 4

Meaning .................................................................................................... 4

Importance ................................................................................................ 4

Enterprise ....................................................................................................... 4

Concept .................................................................................................... 4

Type ......................................................................................................... 4

Marketing ........................................................................................................ 5

Planning .......................................................................................................... 6

STRATEGIC PLANS ................................................................................ 6

General Management Strategic Plan: ...................................................... 6

Production Department Strategic Plan: .................................................... 7

Marketing Department Strategic Plan ....................................................... 7

Maintenance Department Strategic Plan .................................................. 7

Finances Department Strategic Plan ........................................................ 8

Quality Control Strategic Plan .................................................................. 8

Resource Department Strategic Plan ....................................................... 9

Mission ..................................................................................................... 9

Vision ........................................................................................................ 9

Purposes .................................................................................................. 9

Resources .............................................................................................. 10

Human Resources .................................................................................. 10

Material Resources ................................................................................ 11

Installations ............................................................................................ 12

Organization.................................................................................................. 13


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Meaning .................................................................................................. 13

Type ....................................................................................................... 13

Functions ................................................................................................ 13

General Management Department ......................................................... 13

Production Department .......................................................................... 14

Marketing Department ............................................................................ 14

Maintenance Department ....................................................................... 15

Finances Department ............................................................................. 15

Quality Control Department .................................................................... 16

Resource Department ............................................................................ 16

Organizational Chart ............................................................................... 18

Management ................................................................................................. 19

Motivation ............................................................................................... 19

Politics .................................................................................................... 19

Authority ................................................................................................. 20

Control .......................................................................................................... 20

Process:.................................................................................................. 20

Solution to the customer needs No. 193 / November 2010 .................... 20

Situation: ................................................................................................ 21

Actions ................................................................................................... 21

Measuring results ................................................................................... 22

Verification .............................................................................................. 23

Salary ..................................................................................................... 23

Investment .............................................................................................. 25


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Enterprise: Skynet systems

Administration

Meaning

Its an activity inherent on whatever social group, focused on achieving whit

efficiency and effectiveness the best results. Need combine, organize and analyze

an identity to get a maximum productivity. It consist of a series of stages

necessaries to have a good result, that therere: Planning, organization, direction

and control

Importance

The administration give us of the best recourses, techniques and elements to

direct our enterprise for the best way to get our objectives, work about our mission

and achieve our vision in the less possible time, offering our services whit the

highest quality firstly by our customers, on this case, the drivers.

Enterprise

Concept

An enterprise is social group on that, between of the administration of the

capital and the job, produce capital goods and services to satisfy the need of the

community, proposal that constitute the basic base politics on our enterprise.

Type

Our enterprise is dedicated to make systems of security to protect the users

of a car according the needs and risk that they confront, with the technology of the

electronic sensors.


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Its an identity of a medium enterprise, but is managed as a big enterprise to

work with the most compromise and quality. Its a service enterprise, because

were dedicated to give and make solutions that can suffer the drivers. About the

capital, its a private enterprise.

Before that anything, we introduce the way our enterprise is divided to the

best understanding of concepts previous to the organization chart and description

of functions.

MarketingHave as finality collected the factors and facts that influent on the market, to

make thing that the costumer like, might and need, distribute him th e form that its

in the opportune moment, in the precise place and whit the best price.

The techniques of marketing that we use on our enterprise are included

variety of methodology as:

Comparison: demonstrate that our enterprise produce the best product in

the production of this type of services

On conferences about our systems.

SkynetSystems

GeneralManagement

ProductionDepartment

MarketingDepartment

MaintenanceDeparment

FinancesDepartment

QualityControl

Department

ResourcesDepartment


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Be admitted officially and demonstrate that we have the norms and the

standards internationals of quality as the norm ISO-9001-2010, and others.

Take part on participation or organization and give the opportunity to the

public of prove our services.

Publicity, on the communication medium.

Planning

This step allow us to generate a Strategic Plan and the production

methodology of our system, making better algorithms to achieve our objectives

with the easiest, cheapest and the most efficient way.

Next, well show the general Strategic Plans for each departments of this

enterprise, to resolve all the problems that we could find in our way.

STRATEGIC PLANS

General Managem ent Strategic Plan:

1. Integration

Recruitment

Selection

Introduction

Training

2. Direct supervision of all the departments

3. Decision Making Define the problem

Analyze the problem

Evaluate the alternatives

Choose the best option


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Implementing decision

4. Motivation

Product ion Department St ra tegic Plan:

This strategic plan isnt for each work line, but its the total methodology of

this department that give solutions for any problem that well have. The steps that

this department has to make are:

1. Car system observation

2. Failures and risk analysis

3. Make and choose the solutions

4. New system design

5. Material resource arrangement

6. Assemble process of the new security system

7. Testing process and failures detection

8. Final repairs

Marketing Departmen t Strategic Plan

1. Environmental observation

2. Needs analysis from the customers

3. Needs design

4. Making innovative techniques

5. Techniques application

6. Enterprise introduction trough the publicity

Maintenanc e Departmen t Strategic Plan

Cleaning Line

1. Cleaning work

2. Hygienically analysis


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3. Making of more hygienically techniques in the work area

Security Line

1. Enterprise resources protection

2. Analysis of the enterprise security

3. Making of more security techniques in the work area

Cafeteria Line

1. Eating habits observation

2. Balanced diet capacitating

3. Eating offer

Finances Departm ent Strategic Plan

Accounting Line

1. Economic goods analysis

2. Failures and negligence control

3. Making of more economical techniques for the enterprise

Secretaries Lines

1. Time organization and help to the managers

2. Files control

3. Customer reception and attention

Quali ty Contr ol Strategic Plan

Inspectors

1. Supervise the correct operation of the departments

2. System failures detection

3. System failures correction


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Internal Auditors

1. Preparation of the evaluations according the quality standards

2. Evaluation tests application

3. Actions or attitudes correction before the external auditory

Resour ce Departm ent Strategic Plan

Human Resources

1. Job conditions analysis

2. Failures correction

3. Legal consultancy and help to the personal

4. Designation and orientation of salaries

Material Resources

1. General evaluation of material resources stock lists

2. Material Resources delivering

MissionOur enterprise exists to make the best systems to guarantee that our service

is the ideal option for the costumers, according with a process of high quality.

Vision

Our vision as an enterprise on growth is improve ourselves and could be the

best enterprise on security of cars around Mexico and the world, on base in the

highest quality standards.

Purposes

Some of the most important purposes of our enterprise are:


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To make a complete methodology of work that allows us to operate

correctly in all the enterprise.

To produce an intelligent and automatic system able to reacts and

generates instantaneous solutions that avoids damage to our

customers.

To improve our security systems in the best possible way according

economical, dimension and precision aspects.

To keep out the Strategic Plans and detect failures to improve them.

Resources

Human Resources

The quantity progress is different according the type and importance of each

department in our enterprise. The human resources that we have are:

Human ResourcesDepartment Positions Required Quantity

GeneralManagement

Bachelor of Business Administration

(General Manager) 1

Production


(Production Manager)1

Electro-Mechanic Engineer 4

Electrical Technician 4

Manufacture Operators 10

Marketing


(Marketing Manager)1

Publicists 2

Creative Agents 2

FinancesBachelor of Business Administration

(Finances Manager)1

Finance Administrator 2


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Secretary (Per department) 7

Quality Control


(Quality Control Manager)1

Inspectors (Per department) 7

Auditors (Social Workers) 2

Maintenance


(Maintenance Manager)1

Cleaning Workers 6

Security guard 3

Cooks 4

Resources


(Resource Manager)1

Lawyer 1

Social Workers (For Material Resources) 1

Total 62

Material Resourc es

Well show some of the most important material resources that each

department needs and also for the general installations. We also add their price

and the sum total to the posterior calculation of the investment.

Material ResourcesConcept Material Costs

General Furniture Air Conditioning $ 30,000.00Chairs $ 7,000.00

Desktops $ 5,000.00

Trash cans $ 1,000.00Services Water $ 1,500.00

Electricity $ 3,000.00

Gas $ 1,000.00

Internet and telephony $ 3,000.00


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Bathrooms Installations $ 300,000.00

Material forProductionDepartment

Wires $ 6,000.00

Electrical devices and tools $ 2,000.00

Sensors $ 50,000.00

Relays $ 25,000.00

Measuring Instruments $ 2,000.00

Material for GeneralManagementDepartment

Computers $ 3,000.00

Material forMarketing

Department


Drawing Tables $ 1,000.00

Material for QualityControl Department


Material forResourcesDepartment


Material forMaintenanceDepartment

Cleaning Equipment $ 5,000.00

Security Equipment $ 5,000.00

Cooking Furniture and

utensils

$ 10,000.00

Material for FinancesDepartment


Filing Cabinet $ 10,000.00

Installations Building and Equipment $ 1,500,000.00Total $ 2,048,500.00

Instal lat ions

The structure of the installations is the next:


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Organization

Meaning

This step of the Administration process, help us with the establishment of the

basic framework which will operate the social groups, since it provides the layout

and the correlation functions, hierarchies and activities necessary to achieve the

objectives.

Type

Our type of organization is Taylor functional, because this enterprise divides

the job and establishes expertise. So each person, from managers to workers, runs

the fewest number of functions. This is a great help, because a worker will be

concent rated in his job (where is skilled) and he wont have to do the job from

others workers.

Functions

General Managemen t Departm ent

General Manager:

The general manager is the principal base which the enterprise could

operate. He is responsible of the integration, the direct supervision, the taking of


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decision for the solutions of the problems and the motivation of the workers that

make possible a great environment of work.

Product ion Depar tment

Production Department Manager

He has a similar function like the General Manager, but in a small size to the

Production Department, procuring its correct operation.

Evaluation and Design Line

This line of work, will definitive the needs of the cars and also will design the

adequate system its protection. In addition, they will decide the correct sensors that

the car will use.

Electrical Line

They will fit the electrical circuit that takes part of the security system.

Assembly Line

This line will put on the security system to the car, taking care of its structure.

Testing line

They will test the correct operation of the security system and will repair the failures

that could exist.

Market ing Depar tment

Marketing Department Manager


Marketing Department, procuring its correct operation.


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Publicist Line

It will study the environment of the enterprise and the needs of the people to

choose the best techniques that allow us expand or show our services.

Creative Line

They will make innovation in the marketing techniques to avoid that our

enterprise could be less than the competitors.

Maintenanc e Department

Maintenance Department Manager


Maintenance Department, procuring its correct operation.

Cleaning Line

They have the function of keep clean the work area to benefit of the productivity.

Security Line

They will protect the material and economical goods of our enterprise, againpossible human threats.

Cafeteria Line

They will give a good service for the nutrition, to keep the health of our workers and

then could raise the enterprise productivity.

Finances Depar tment

Department Finances Manager


Finances Department, procuring its correct operation.


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Accounting Line

This line will analyze the economical goods of the enterprise and detect and

correct failures.

Secretaries Line

They will help and take the time organization of the managers and also will

take care in the customers attention.

Qual i ty Contro l Depar tment

Quality Control Department Manager


Quality Control Department, procuring its correct operation.

Inspectors Line

They will supervise the correct operation of the departments.

Internal Auditors Line

This is one of the most important function in the enterprise because allow us

to achieve the quality standards that we need. They make the preparation of the

evaluation according important lineaments, to make that the enterprise will be

ready for the external auditory.

Resource Depar tment

Resource Department Manager


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Resource Department, procuring its correct operation.

Human Resources Line

They analyze the job conditions of the enterprise and provide legal

consultancy to the workers.

Material Resources Line

This line analyze the stocks lists of each department and provides the

necessary resources material that they need.


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Organizational Chart

Skynet Systems GeneralManager


Manager


Evaluation andDesign Line

Electrical Line

Assembly Line

Testing Line

MarketingDepartment

Manager

MarketingManager

Publicist Line

Creative Line

MaintenanceDeparment

Manager

MaintenanceDepartment

Cleaning Line

Security Line

Cafeteria Line

FinancesDepartment

Manager

FinancesDepartment

Accounting

GeneralManagerSecretary

DepartamentalSecretary line

Quality ControlDepartment

Manager

Quality ControlDepartment

Inspectors line

Internal Auditorsline

ResourcesDepartment

Manager

ResourcesDepartment

HumanResources Line

MaterialResources Line


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Management

Motivation

In this enterprise, well implement some techniques to arise the productivityamong the workers, to achieve that they works in an optimist way. Some of these

actions are:

Economic incentives

Best Christmas bonus

Prize of punctuality

Employer of the month

Prevision and profits according whit the law

Economic lend

Recreational activities

Celebrations

Vacations

o Holidays

o Camping

Psychological help

Politics

There are the direction to that the enterprise gets according to the institutional

values and our objectives that help us to give a good service to the society.

Politic of quality

To all we, give a good service is meeting the necessities of our customers

without need change and whit gets better.

Politic environment


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Protect and help the environment i s a priority to all workers on our

installations, promote a conscience environment to all the workers.

Politic labor

Work whit taste and motivation is the best to the welfare of the people that

work in our enterprise.

Authority

The authority in our enterprise will be in each manager, it means, the general

manager and the departmental managers. They will help us to keep on the

productivity. These managers will be specialized in administration topics and skills.

So, we will take on Bachelors of Business Administration, preferably experts in ourdepartments.

ControlIn the control step, well check if a specified process or a general process, is

operating in the exactly way, according the Strategic Plans. This activity is made by

the Quality Control department.

Next, well describe a process, related with a case:

Process:

Solut ion to the c us tom er needs No. 193 / Novemb er 2010

Activities made for the Production Department Lines and Results


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Si tuat ion:

At November 3 rd, 2010, one customer arrived to our installations for a general

check up of his car, to know if his security and protection system was operating

correctly. Well take his car to the Production Department.

Act ions

Evaluation and Design Line

The workers found some failures in the security system of the car that was:

-Failure in the Motor Cooling System

-Failure in the Illumination System

- Failure in the Crash Resistant System

The solutions considered were these:

- Add a high quality temperature sensor that allows activate quickly the

Cooling System.

- Add 2 or 4 optical sensors that allows activate quickly the car lights in the

adequate intensity according the luminous levels.

- Add 4 inductive sensors in each side of the car to detect another car that

were very near and make the necessary actions to avoid and accident.

- After this, this line provides the necessary materials trough the Resources

Department to the Electrical Line.

Electrical Line

This line only designed and simplified the necessary electrical circuits to the

car according the sensors. These circuits were delivered to the Assembly Line

Assembly Line


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The electrical circuits and the different devices were assembled to the internal

structure of the car, trying to not damage it or modified it a lot. Finally, the car was

delivered to the Testing Line

Testing line

This line tests the operation of the new equipment, looking for failures and

ways to improve it. Everything was good, but they found the need of change the

kind of sensors for the Crash Resistance System, because the inductive sensors

give a short reach answer. They decided to use capacitive sensors, that have a

higher quality than those sensors, and allows us detect all kind of materials.

After the tests, was realized the necessary actions to replace this detail.

When the car was totally finished, was delivered to his owner that was pleased with

our service.

Measuring results

The measuring were made according the precision and the performance of

the Human and Material Resources obtaining a good average in the qualificationsof the Quality Control Department.

These were the results:

Human ResourcesConcept Qualification Reason

Evaluation and Design

LineRegular

They didnt make a good evaluation

because didnt choose the best

sensors to the cars, allowing the lossof material resources and time.

Electrical Line Good They made their function correctly.Assembly Line Good They made their function correctly.

Testing Line Very GoodThey made a meticulous evaluation

of the system that allows choose the


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best solution for the customer.

Material ResourcesTemperature Sensors Good They operated correctly.

Optical Sensors Good They operated correctly.

Inductive Sensors Bad

They gave a solution for theproblem but have less

quality in their short reach

answer.

Capacitive Sensors Very Good

They were the best solution

not only for the system, also

for the customer

satisfaction.

According this evaluation, we take actions and solutions necessaries to avoid

inconvenient, giving a better capacitating and modifying the Strategic Plans.

Verification

All the objectives were achieved in the finish of the production process,

because we improved the security car system to the customer and we obtained his

satisfaction. Also we could optimize our process thanks to the evaluation process.

Salary

The salaries of each worker are a fixed amount per week (that could grow

with the economic incentives). The general salaries are:

Department Positions Required Salary per weekPays for all the

PositionsGeneral

ManagementBachelor of Business

Administration$ 5,000.00 $ 5,000.00


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(General Manager)

Production

Bachelor of Business

Administration

(Production Manager)

$ 3,000.00 $ 3,000.00

Electro-Mechanic

Engineer$ 3,000.00 $ 12,000.00

Electrical Technician $ 2,500.00 $ 10,000.00

Manufacture Operators $ 1,200.00 $ 12,000.00

Marketing


Administration

(Marketing Manager)

$ 3,000.00 $ 3,000.00

Publicists $ 2,000.00 $ 4,000.00Creative Agents $ 2,000.00 $ 4,000.00

Finances


Administration

(Finances Manager)

$ 3,000.00 $ 3,000.00

Finance Administrator $ 2,500.00 $ 5,000.00

Secretary (Per

department)$ 2,000.00 $ 14,000.00

Quality Control

Bachelor of Business Administration (Quality

Control Manager)

$ 2,500.00 $ 2,500.00

Inspectors (Per

department)$ 1,500.00 $ 10,500.00

Auditors (Social

Workers)$ 1,500.00 $ 3,000.00

Maintenance


Administration(Maintenance

Manager)

$ 2,000.00 $ 2,000.00

Cleaning Workers $ 1,000.00 $ 6,000.00

Security guard $ 2,000.00 $ 6,000.00

Cooks $ 1,500.00 $ 6,000.00


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InvestmentResources Capital

Human Resources (Allthe salaries per week)

$ 116,500.00

Material Resources $ 2,048,500.00Total $ 2,165,000.00

Resources


Administration

(Resource Manager)

$ 2,500.00 $ 2,500.00

Lawyer $ 1,500.00 $ 1,500.00

Social Workers (ForMaterial Resources)

$ 1,500.00 $ 1,500.00

Total$ 116,500.00

Administration Final Proyect

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