AdminAdvantageThe Exclusive Online Magazine for Administrative Professionals

January2012

How To Deal With Bad

Bosses: Anytime,

Anywhere

FEATURES:Making the Most of Holiday EventsAre You Stressing Over the Holidays?Personality At Work

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CONTENTSof January ‘12

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Best Apps for Busy Executive Travelers10

How To Deal With Bad Bosses: Anytime, Anywhere

18

Handling Overwhelm With Inspired Time Management

14

Positive Attitude for Business: The Magic of Positive Language and How To Cultivate It

20

2012 Administrative Hiring Trends6

10

18

20

6 14

6

TNew Year, new career? If you’re

searching for a new position in 2012,

you might be wondering what to

expect from the administrative job

market in the year ahead. While

organizations aren’t rapidly expanding their

administrative teams, there is reason to be

hopeful, according to findings reported in the

2012 OfficeTeam Salary Guide.

2012 Administrative Hiring Trends by Robert Hosking, Office Team

OfficeTeam research indicates that the average

starting salary for administrative professionals

in the United States is expected to increase by

3.4 percent in 2012, but in-demand positions

likely will exceed this. One of the most active

CAREER

sectors recruiting administrative talent, for

example, is the healthcare industry. Reasons

include strong overall growth, the move to

electronic medical records and the effects of

healthcare reform.

Some positions with above-average forecasts

include:

• Senior executive assistant. Salaries will rise 4.5

percent to between $44,250

and $60,000.

• Administrative assistant. These professionals

will see compensation increase 4 percent

to between $27,750 and $36,750.

• Human resources assistant. Salaries are

2012 Administrative Hiring Trends by Robert Hosking, Office Team

7 JANUARY 2012

CAREER

projected to rise 4 percent, to the range of

$28,000 to $37,750.

• Research administrator. Forecasted salaries

are from $28,000 to $35,000, a 4.1 percent

gain from 2011.

• Senioroffice/facilitiesmanager. Base

compensation is expected to grow 4.1

percent, to the range of $40,750 to

$54,750.

• Medical executive assistant. Starting salaries

are projected to increase 4.3 percent to

between $36,750 and $49,000.

• Medical records quality assurance specialist.

These professionals can expect base

compensation in the range of $26,500 to

$34,000 annually – a 4.3 percent gain.

The starting salary ranges provided above

will vary based upon factors including

geographic region and area of expertise.

For example, in major metropolitan areas,

where the cost of living is higher, base

compensation for top administrative

professionals typically exceeds these ranges.

The Salary Guide includes data that can help

you customize ranges for your city.

Senior-level positions will see slightly

higher salaries compared to other positions

because their roles and responsibilities

continue to expand. Many of these

professionals are expected to take on

advanced tasks like budgeting and project

management. In fact, senior-level staff who

work for large companies and report to

C-level executives can expect to receive

base pay that is as much as 10 percent

higher than the average range.

In addition, administrative staff with

specialized skills and certifications can

often command compensation that exceeds

average rates. The Microsoft Office Specialist

certification can be worth up to 8 percent

more, and the Certified Administrative

Professional designation offered through the

International Association of Administrative

Professionals (IAAP) can bring in 6 percent

more in starting salary.

WHAT YOU’LL NEED TO SUCCEED Employers want people who can adapt

easily to changing business conditions. This

means being capable of taking on more

work or even shifting job responsibilities

when necessary.

Businesses also need employees who are

proactive. An example would be taking

the initiative to offer to help a colleague

struggling on a project rather than waiting to

be assigned the task by management.

Top-notch communication skills are

imperative. Companies depend on

administrative professionals to make a

positive impression on internal and external

customers. It’s critical that you’re able to

8

CAREER

interact well with a variety of audiences.

Writing skills also are essential as more

organizations rely on email and social media

as chief communication tools.

Technical expertise remains high on the list

of important qualifications to managers.

Companies want administrative talent who

are not only tech-proficient themselves but

also can train and assist others with various

applications. Microsoft Office skills, including

Word, Excel, Outlook and PowerPoint,

continue to be in strong demand. Other valued

aptitudes include database management

software (Microsoft Access, FileMaker Pro),

Microsoft Project (or similar software), Raiser’s

Edge nonprofit management software, SAP

and other enterprise resource planning

software, and social media — including the use

of Facebook, Twitter and LinkedIn to monitor

industry activity and provide company updates.

FACTORS SHAPING HIRING ACTIVITY Companies that cut personnel levels in

9 JANUARY 2012

Robert Hosking is executive director of OfficeTeam,

the nation’s leading staffing service specializing

in the temporary placement of highly skilled

administrative and office support professionals.

OfficeTeam has 315 locations worldwide and offers

online job search services at www.officeteam.com.

For more career advice, connect with us on Facebook,

LinkedIn and Twitter.

CAREER

9

recent years are realizing they can no

longer get by without key administrative

professionals. As a result, demand is growing

for sought-after roles such as executive and

administrative assistants. Managers also are

becoming more concerned about retaining

their best employees.

To ensure they find just the right people for

their teams, managers are paying careful

attention to the hiring process. It’s not

uncommon for applicants to participate

in multiple rounds of interviews before a

decision is made. Also, some businesses are

bringing in candidates on a temporary basis

first so they can see how well a prospective

employee performs in a role before making a

full-time offer.

Some potentially good news for experienced

job candidates: 55 percent of HR managers

interviewed by our company said it’s difficult

to locate skilled administrative professionals

today. Many organizations are going beyond

the traditional help wanted ads and tapping

into their networks, providing employee

referral bonuses and getting help from

specialized staffing firms.

Make sure you, too, are also using a

diversified strategy to increase your odds

of connecting with potential employers.

Spread the word to everyone you know both

in person and through social media, get

involved with industry associations such as

IAAP, and meet with recruiters.

Cost control remains a key focus of

companies. Half of managers polled in a

separate survey by OfficeTeam and IAAP said

support staff play a key role in helping their

organizations reduce spending. Make sure

you highlight any contributions you’ve made

to the bottom line when applying for jobs and

meeting with prospective employers.

VISIT THE OFFICETEAM SALARY CENTER (www.officeteam.com/salarycenter) to

download a free copy of the 2012 OfficeTeam

Salary Guide, which includes salary ranges

for more than 60 administrative positions and

additional information about hiring trends.

The Salary Center also includes our Salary

Calculator, which enables you to quickly look

up the starting salary for a specific position in

your area.

10

Best Apps for Busy Executive Travelersby Lynda Silvestro & Santo S. Silvestro

10

So you have a hot new iPhone or iPad - now which apps should you download and use?

Here’s a list of the hottest apps to help you travel smarter and work more efficiently

when on the road.

LIFESTYLE

11 JANUARY 2012

FlightCaster is a free app for the iPhone that

claims to predict flight delays with 95 percent

accuracy. So before booking your next flight,

check if there’s a chance of any delays first.

GateGuru is another free app for iPhones

that allows you to search your airport for the

restaurants, stores and services that you want

and need. You can also bookmark favorite

spots, read reviews, and share your travels via

Facebook and Twitter.

Kayak is one of the world’s leading travel

search engines. Kayak Mobile for the iPad and

iPhone lets you use Kayak’s dedicated travel

search engine to find flight prices from almost

any origin to destinations around the world.

Find what you need based on price, comfort

and positive feedback.

MySkyStatus.com is an app powered by

Lufthansa that allows you to set up auto-

Tweeting on your flight status to family,

friends and business associates. Your

Twitter followers can even track your in-flight

progress, even if you don’t have in-flight Wi-Fi.

The Phone Book App from YellowBook. Using

technology from Google Maps, this free app

can locate nearby businesses in a virtual

reality format, including phone numbers, store

hours and integrated maps. It also has an

automated voice search feature to access

information on millions of restaurants, hotels

and businesses around the world.

SeatGuru is the right app for someone very

particular about their seat assignment.

View detailed airplane seat charts, along

with crucial information about which

seats are broken, have little legroom or

misaligned windows.

TravelTracker Pro was named best money-

saving app by American Express. The app

delivers live flight status reports and live flight

map tracking in the U.S. It also integrates

with TripIt, so you can carry all your TripIt

information including flight info, hotel

reservations, car rentals, meetings, weather

reports and more - all without needing an

Internet connection.

With TripAdvisor’s mobile app, you can search

for airline ticket and hotel deals, restaurants

and attractions and more. The app also

offers information on vacation rentals, hotels,

tourist attractions and other international

destinations. It’s also available in one dozen

languages and includes business reviews from

35 million travelers.

The TripIt Travel Organizer is a free app

that consolidates itineraries, reservations

and other information, including maps and

directions for multiple trips. Check-in for

flights, verify flight status and check local

weather from one location.

WeatherBug Elite: You know where you’re

LIFESTYLE

12

going, you know a little about the place

and you’ve booked a great hotel - but

what’s the weather like? Enter WeatherBug

Elite and you’ll get beautifully-presented

weather forecasts through an easy-to-

navigate user interface. Not just the

weather, you’ll also get infrared satellite,

humidity, air pressure, wind speed, next

day high and next day low pressure data.

You even get live weather cameras.

WikiHood is consistently rated a best iPad

app. This virtual guidebook combines

Wikipedia and Google Maps to provide

you with extensive information on a place’s

culture, history and geography. It also uses

GPS technology to display local attractions

and historic information for destinations

around the world.

The XE Currency Converter is a mobile

currency conversion tool that helps you keep

track of how much you spend when abroad.

The app automatically updates conversion

rates for 190 international currencies.

Available free with download options for all

iPhone platforms.

Santo and Lynda Silvestro purchased Hoyt

Livery in 1987. Throughout the years, they

have created the Hoyt Experience... first-rate

service beyond your expectations... from the

moment you make your initial reservation until

the time you reach your final destination.

Santo and Lynda Silvestro purchased Hoyt Livery

in 1987. Throughout the years, they have created

the Hoyt Experience... first-rate service beyond your

expectations... from the moment you make your initial

reservation until the time you reach

your final destination.

Hoyt Livery is dedicated to on-the-go business

professionals and today’s savvy leisure travelers.

Find out why people throughout Fairfield County

are saying “Hoyt’s Here.” Visit Hoyt Livery’s website

at http://www.hoytlivery.com to learn more.

12

LIFESTYLE

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14

Welcome to a new year!

Are you too busy? Feeling

overwhelmed? Over tasked?

Do you have more things to

do than there are hours in

the day? If you want to know solutions to manage

time then there is a way out and through to the

other side. I’ll share some tried and true methods

that will halt the feeling of drowning in tasks, and

instead will start you creating the day the way you

want it to look and feel.

Handling Overwhelm With Inspired Time Management by Debbi Dachinger

First, take a moment to reflect and write down

three things you are doing right now in your life

that you hate doing and make your energy feel

low. Take a look at those three things. Besides

regretfully doing the chore or assignment even

when it does not make your world feel lighter,

what can you do to stop doing the task or give

it to someone else? Give yourself a moment of

pause to contemplate how this can show up

differently. Can you stop if altogether? Can you

delegate it? Can you barter? What is possible?

Come up with several solutions and choose the

Handling Overwhelm With Inspired Time Management by Debbi Dachinger

CAREER

15 JANUARY 2012

CAREER

one that feels right and best to implement right

away. If, for instance, laundry is on the list, look

at taking back your time and energy around

doing laundry. There are laundry services. You

can farm out your laundry every week and

paying for the service will free you up. Or your

house cleaning company may be willing to also

do your laundry in addition to cleaning your

home or apartment for a small addition fee. You

can barter with someone, or you can delegate

the responsibility to someone else.

How about people you spend time with who

do not add anything to your life? Any kind of

rut you’re in that is zapping your energy can

be dealt with. Sit down and freely focus on

solutions...just let them flow and see what is

possible. Once you notice a solution that is

viable, start to implement the resolution, which

is your way out of overwhelm, and take back

your precious time! The key here is to find the

major tasks and/or relationships you engage

in that are taking the life from you and are

not contributing to your life. You are hereby

empowered to reverse that. Try it on just one

thing and see what the result is for yourself.

Now write down three things that you LOVE

doing. What are they? How much of your day

and week is spent doing these three things you

love the most? If it is 65 percent and up, then

you’re doing great. If it is less than 65 percent

then it’s time to factor your biggest pleasure into

your routine much more. We are here briefly and

time goes by quickly. It’s how we choose to fill

the time that matters. Figure out how to bring

your passion more into your life. Write and freely

focus on possible solutions. What’s possible?

See what comes out of you - you’ll know when

you find a viable, workable solution because it

will feel exciting to you.

For some, poor time management is a result

of waffling over choices; there are issues with

indecision. Indecisiveness manifests within us

when we are focused on what is outside of us.

In other words, when we worry about what

our family will think, what our friends would or

wouldn’t do, what we perceive is acceptable

to society, anything that causes us to focus on

outside validation means we have just created

separation with ourselves. It is vital to start - right

now- to listen to your heart song inside. If you

want to know what is or isn’t right for you listen. If

you breathe, get quiet and connect to your heart

and intuition where you can ask questions and

receive perfect information that is right for you.

Follow your own internal guidance. The more you

do it the stronger it will become until that’s all you

know to do. Stop allowing indecision to sabotage

your dreams and your time. Listen within anytime

fear and indecision pops up. Wipe out all the

chatter and voices and know what you are meant

to do and when.

Healing time management means two things:

meditating and relaxing. Stopping doing so much

and finding balance in just being. That is often

contrary action and contrary thinking for many

16

of us however it is precisely what we need to

do. And truth be known, we know it! We know

it because we’re tired and overwhelmed and

overburdened. To stop and breathe and do

nothing at least one time every day - just for you.

Another remedy for handling time management

is to have a plan. Plan your day or plan to fail.

When I see a smorgasbord of to-do’s that

has the potential of drowning me, I take five

minutes to look over my physical and virtual

pile of tasks. I then put everything in order,

usually on paper, and do one at a time from

the most important down. Often there are

days when realistically I know only a super

being could do everything that’s in the in-box.

I create a successful situation by choosing the

top 3 or 4 to-dos and my goal for the day is

to ONLY accomplish those 3-4 items. When I

complete them then I end my day and feel very

successful. If I finish them and have plenty of

time left over I have the option of looking at the

5th most impotent item on my list and handling

that. I create a winning situation by taking

contrary action.

It may seem we should take on everything and

multitask and not finish until the very last thing

is done, however how successful have you ever

been at that? Probably never. And if you even

did it I know you were wiped out afterwards.

We’re too important. To-do’s will always be

there. We’re going for feeling terrific, successful

and confident.

Take what you can realistically handle and let

the rest go. It’s amazing how much you can

actually accomplish this way, and how great

you can feel afterwards. Use these solutions to

manage time and start creating the day the way

you want it to look and feel.

“When you know that you’re capable of dealing

with whatever comes, you have the only security

the world has to offer.”

--Harry Browne

Financial Advisor and Writer

Debbi Dachinger is a radio personality on “Dare to

Dream,” a syndicated, award winning talk show, that’s

been featured in global news sources. Author of the

bestselling book “Dare to Dream: This Life Counts,”

Debbi is often heard as an interview guest on radio &

TV & is a keynote speaker. “Dare to Dream” radio is live

or podcast on http://www.DeborahDachinger.com.

CAREER

17 JANUARY 2012

The fact is there are MANY people in the

business world who have been placed

in managerial positions and given the

responsibility of leading others... but who

simply have no ability or competence to

do so. You may have recognized that your

boss is one of them, and you are currently

in the unfortunate position of needing to

deal with managerial incompetence on a

daily basis.

Do you have a boss from hell?

Being in the unenviable position

of having to suffer a bad boss is,

without doubt, one of the most

stressful workplace situations

to be in. And the awful reality is this: millions of

people struggle with the frustration, tension,

difficulty and sheer unhappiness of coping with

bad bosses, every day of their working lives.

How To Deal With Bad Bosses: Anytime, Anywhere by Natasha Blynne

CAREER

18

The ‘good’ news is no matter what job

you are in, or wherever you are in the

world, you are definitely not alone in your

ordeal of working with an unprofessional

manager. And what this means is that

regardless of the type, size, location,

culture or industry nature of your

employment - anytime, anywhere - there

are effective, constructive and tried-and-

tested actions you CAN take to break free

from the chains of your bad boss.

Why is it possible to deal with a bad boss...

anytime, anywhere? In exactly the same way

that GREAT bosses are known to share a

common set of positive leadership attributes,

professional strengths and valuable skills,

BAD bosses also share a common set of

counterproductive mentalities, self-defeating

attitudes and questionable behaviours. And

in both cases - good boss or bad boss -

these inherent interpersonal characteristics

will consistently manifest, regardless of the

environment the individual is in.

Hence when working with a bad boss, it

is actually very easy to identify his or her

weaknesses, and to subsequently leverage on

the boss’s weak spots and fears to break him or

her down!

Observing the behaviour of your bad boss is the

first step to clearly identifying the weaknesses of

your bad boss. Here are a few typical examples:

• Does your boss surround him or herself

only with “yes” people who agree with

everything the boss says? The boss is

almost definitely insecure about his or

her own abilities, and feels threatened

by those who are vocal, competent and

possess a strong mind of their own.

• Does your boss insist on his/her view

or approach always being correct, and

push the blame to others when things go

astray? It might be that the boss is deeply

knowledgeable and experienced about

the subject... or it is more likely that the

boss is an egoist who is too proud to

admit mistakes or fallibility.

• Does your boss seem to create

unnecessary chaos and confusion in

the team? It is likely that the boss has

poor communication skills, and even

lacks interpersonal sensitivity. Otherwise

if you believe that the boss is a strong

communicator, then it can only mean

that the boss has no clue what is going

on and is unable to handle the work

assigned to him or her. (Bad boss

philosophy: if you can’t convince your

team, confuse them).

The list of bad boss behaviours could go on

and on, but here’s the rub. Once you put your

boss’s behaviour under close scrutiny, you will

know precisely what to do (or at the very least,

what not to do), to effectively deal with your bad

boss. How so?

CAREER

19 OCTOBER 2011

Clearly the LAST thing you want to do, in any

encounter with your bad boss, is to clash

head-on with him or her. For example, if you

know that the boss is insecure, it will be in

your best interest to make him or her feel less

threatened by you.

This does not mean that you have to change

who you are or be someone you are not;

you just have to fine-tune your approach

with the bad boss... because the bad boss

is obviously not going to change who he or

she is either. So in the case of dealing with an

insecure boss, you may carry on being vocal

if you are an outspoken individual by nature,

but you need to be vocal in a way that makes

the insecure boss recognize that you are not a

threat to him or her.

In summary, the trick to dealing with bad

bosses - anytime, anywhere - is to be

proactive yet non-hostile in your approach.

When you have a boss who is insecure,

egoistic, micromanaging, political, abusive,

unreasonable, unprofessional or just plain

BAD, you must take action to keep your

bad boss under control (and to keep your

sanity)... don’t allow yourself to be a silent

victim of a bad boss! However, to minimize

the risk that you may be later on faulted for

your actions, your approach must always be

non-confrontational, and based on a clear

understanding of the weaknesses of your

bad boss.

Natasha Blynne is the author of My Boss Is A

Moron, a book that was titled after a phrase which

she found herself repeating on a daily basis, during

the 351 days when she was forced to suffer an

unfortunate manager. She succeeded in leaving her

boss behind on the 352nd day: two weeks before

her personal deadline to be rid of the boss within

one year.

Natasha has over 10 years of professional and senior

management experience, within the areas of corporate

communications and general business operations.

Most of her career has developed with regional roles in

multinational companies and institutions, and until this

point she has lived and worked in 4 different countries

across Europe and Asia. Her background is in Business

Administration, specializing in Marketing Management.

My Boss Is A Moron is her first book. You can visit the

author’s book site at http://www.MyMoronBoss.com.

CAREER

20

The fact is there are MANY people in the

business world who have been placed

in managerial positions and given the

responsibility of leading others... but who

simply have no ability or competence to

do so. You may have recognized that your

boss is one of them, and you are currently

in the unfortunate position of needing to

deal with managerial incompetence on a

daily basis.

What is the deal with everyone talking about maintaining a positive mental attitude?

What does maintaining a positive attitude for business have to do with increasing

success? Friends, family and business associates all say things like, “Keep your

chin up”, “Look for the silver lining,” and “Look on the bright side.” There are a

million of these sayings and they all point to the same truth: There’s magic in

positive language and in maintaining a positive attitude positive attitude.

CAREER

Positive Attitude for Business: The Magic of Positive Language and How To Cultivate It by Adam Bauthues

20

21 JANUARY 2012

CAREER

22

HOW IT WORKS When you have a positive attitude and use

positive language like, “I can save money,” “I

can lose weight,” “I can reach my profit goals,”

then it just makes you feel better. You certainly

feel better than you would if you spent the whole

day focusing on what you can’t do. And it’s

been proven that when we believe (or act like

we believe) something to be true, it has a better

chance of coming true. If we believe, for example,

that we can lose 50 pounds, we can lose 50

pounds. The mind is a very powerful thing and

our thoughts and the language we use affect our

beliefs, actions and even our abilities.

Maintaining a positive attitude for business works

the same way. It works whether you use it on

yourself or to bolster others. You are going to be

much more effective telling your sales agent to

“go win that contract like I know you can” then to

say to them, “don’t you lose that contract!”

When you say, “don’t you lose that contract” the

image that one is left with is one of a contract

being lost. Isn’t that what you picture when you

make that statement? It paints a negative image

because it is a negative statement. Practice

turning negative statements into positive ones.

You end up saying the same thing, yet you paint a

better picture and will thus get a better result.

Cultivating a positive attitude for business helps

you get over challenges without even realizing it.

When we have a positive attitude, challenges just

seem to be less significant. It’s not that positive

people don’t have challenges to overcome or get

past, it’s just that challenges have less of an effect

on their life and their outlook than they do for

negative people. If you have a negative attitude,

the smallest setback can feel like Mount Everest.

If, on the other hand, you have a positive attitude,

even major setbacks feel do-able.

Creating a positive attitude for business helps

you see opportunities rather than limitations.

Opportunities, recognizing them and seizing

them, is often the difference between tremendous

success and just making a living. When you

have a positive attitude, you view the world as

a welcoming and friendly place and you expect,

recognize and grab opportunities as they come

to you. If you’re negative then it’s easy to view the

world as your enemy and everything as a problem

or limitation. Being positive makes a huge

difference in your success.

A positive attitude for business also attracts

people to you. It makes them want to do

business with you and it brings opportunities,

business partners, customers and friends to you.

You’re able to surround yourself with positive

people and success easily.

Having a positive, can do attitude, gives you the

extra edge to dream big and accomplish your

goals. When you believe you can accomplish

something, you’re able to make it happen. You’re

able to sit down and plan how you’re going

to achieve your goals. You’re able to focus on

accomplishing the steps it takes to get where you

CAREER

23 JANUARY 2012

And now I would like to invite you to receive Free Instant

Access to my business success training newsletter and

blog, The Project Marketer. It is your complete resource

for absolute victory in marketing and advertising your

services online: http://www.ProjectMarketer.com

want to go and you’re able to celebrate and share

your success with others.

HOW DO YOU CULTIVATE A POSITIVE ATTITUDE FOR BUSINESS? Most of us as children have a very positive

outlook on life. It is over time, as we grow up, that

we begin to develop negative attitudes towards

life. There is good news though...You can learn to

be positive, to use positive language and to look

on the bright side. It just takes practice. We are

very much out of practice, but that is all it is. You

are not having to learn anything new. In fact, you

are just reclaiming your youth!

Once you can learn to recognize or be conscious

of your thoughts, then you can begin to eliminate

or change the negative thoughts into positive

ones. Don’t give up when you find this process

difficult, it is and it takes time and practice.

However the effort is well worth it. When you’re

able to see the world in a positive light, everything

changes.

CAREER

24

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