Adlt 610 Class85 Fall 2009 Face Work
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Transcript of Adlt 610 Class85 Fall 2009 Face Work
Understanding Intra-psychic Processes Understanding Intra-psychic Processes and Face-to Face Dynamics in and Face-to Face Dynamics in Consulting Consulting
Agenda for Class 8Agenda for Class 8 Reviewing where we’ve been so far in Reviewing where we’ve been so far in
your consulting projects your consulting projects
Understanding cultural rules of Understanding cultural rules of communication and the internal communication and the internal communication processcommunication process
ObservationObservation
Reaction, Reaction, Emotional Emotional ResponseResponse
Judgment, Judgment, Cognitive Cognitive AnalysisAnalysis
Decision to ActDecision to ActInterventionIntervention
External EventExternal Event
Process of FilteringProcess of FilteringAffects ExpectationsAffects Expectations
New External EventNew External Event
Misperceptiontrap
Inappropriate Emotional Response
Trap
Analysis based on Incorrect Data Trap
Intervention Trap based on
Incorrect Data
Schein’s Recommendations for Schein’s Recommendations for Avoiding TrapsAvoiding Traps
Why Do People Communicate?Why Do People Communicate?
1.1. To get our needs metTo get our needs met
2.2. To figure others outTo figure others out
3.3. To make sense of ambiguous situationsTo make sense of ambiguous situations
4.4. To gain advantageTo gain advantage
5.5. To build collaborative relationshipsTo build collaborative relationships
6.6. To express and understand ourselvesTo express and understand ourselves
The Role of The Role of LanguageLanguage
Cultural Rules of Face-to-Face Cultural Rules of Face-to-Face DynamicsDynamicsSocial JusticeSocial Justice
Communication involves a fair exchange in Communication involves a fair exchange in reciprocal actionsreciprocal actions
The Concept of “Face Work” The Concept of “Face Work”
Relationships depend upon mutual Relationships depend upon mutual cooperation: we don’t humiliate another cooperation: we don’t humiliate another knowinglyknowingly
Human Exchange as DramaHuman Exchange as Drama
The Sacredness of the Person and The Sacredness of the Person and the Dynamics of “Face Work”the Dynamics of “Face Work”
The Sacredness of the Person and The Sacredness of the Person and the Dynamics of “Face Work”the Dynamics of “Face Work”
Face Work in Helping Face Work in Helping RelationshipsRelationships