Addressing Envelopes

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    ADDRESSING ENVELOPES

    The three important requirements of envelope addressing are accuracy, legibility, and

    good appearance.

    Examples:

    40 mm

    The secretary,

    Percy Astins&Co. Ltd.

    18-22 Kings Avenue

    RICHMOND

    Surrey

    Confidential TW6 1SJ

    40 mm

    The secret

    Percy Astins&Co. Ltd.

    18-22 Kings Avenue

    RICHMOND

    Surrey

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    1. Begin the first line about half way down the envelope, leaving at least 40 mm ofclear space for the post mark.

    2. Type your correspondents name exactly as he uses it himself and be sure to spellit correctly.

    3. Type in double line spacing using either indented or the blocked form of lay out.4. Dont abbreviate such word as ROAD, STREET, AVENUE. It more helpful to the

    Post Office when they are typed in full.

    5. Type the name of the town in block capitals and add the name of the county ofregion.

    6. In general the name of county is necessary to facilitate sorting, but it may beomitted from addresses of large and well-known cities and towns.

    7. Add the postcode on a separate line at the end.8. Type such words as Personal and Confidential in the bottom left hand corner.9. Use the envelopes within the limits of the standard international sizes to help

    mechanical sorting.

    RSVP may refer to:

    RSVP (invitations), request for responses

    Etymology

    From the French RSVP, rpondez s'il vous plat,meaning reply please

    or "please respond".

    http://en.wikipedia.org/wiki/RSVP_%28invitations%29http://en.wikipedia.org/wiki/RSVP_%28invitations%29http://en.wikipedia.org/wiki/RSVP_%28invitations%29
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    Some Rules of Good Writing

    1. Think first of the reader and address yourself to his interest.The letters you send out must create a good first impression. To achieve this, put

    yourself in your readers shoes and try to imagine how he will feel about what you

    write. Try to imagine that you are receiving rather than sending the letter and emphasize

    that You attitude rather that the I or We.

    2. Adopt a tone suited to the occasion and the purpose of the letterWhat do I want this letter to do?

    Then, express yourself accordingly, being persuasive, apologetic, obliging, firm, and so

    on depending on the effect you want to produce.

    3. Write naturally

    Say what you want to say with sincerity and make sure that it sounds sincere.

    Express your own words and in your own way.

    Be yourself.

    Instead of Say

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    I have pleasure in informing you.

    We do not anticipate any increase in price

    Please favor us with an early expression ofyour views

    Please be good enough to advise us

    I am pleased to tell you (or to say)

    We do not expect prices to rise.

    Please let us have your opinion soon.

    Please tell (or inform) us.

    4. Write clearly to the point.Keep your sentence short and avoid the over frequent use of such conjunction as and, but,

    however, consequently, the effect of which is to make sentences long.

    5. Write courteously and make your letter sound friendly. Courtesy consists not only in using polite phrases. It is the quality that enables us

    to refuse to perform a favor and in the same time keep a friend. To refuse a

    customers request for credit without killing all hope of future business.

    Answer the letters on the day you receive them if you can. If you cannot answer at that time, write and explain why and say when you will

    write again.

    Try to understand the correspondents point of view, if his suggestions are stupidand his criticisms unfair, reply with polite manner without giving offence.

    Even if he sends you a rude or sharp letter, resist to answer the letter in a politeway. If you do the same thing, it means you also lower your dignity.

    6. Avoid wordiness.Use no more words than are needed to make your meaning clear.

    Instead of Say

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    Please see that an enquiry is conducted to

    determine the reason.

    We express our regret at being unable to

    fulfill your order on this occasion with our

    customary promptness.

    We are writing with reference to

    The information is needed in connection

    with

    We shall be in position to

    In the course ofthe next few days

    He was granted a loan of 50 poundsterling

    by us

    Payment of their account will be made by

    Watsons next month

    Please find out the reason.

    We are sorry we cannot meet your presentorder immediately.

    About

    For

    Able

    During

    He granted him a loan of 50 poundsterling

    Watsons will pay their account next month.

    7. Avoid commercial jargon

    Instead of Say

    Adverting to your favor Referring to your letter

    Re OR

    The writer wishes to acknowledge Thank you for your letter

    We are in receipt of

    We beg to acknowledge We have received

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    We have to acknowledge

    We beg to inform you We are writing to inform you

    We beg to thank you We thank you

    Your esteemed favor to hand

    Your letter to hand We have received your letter

    Yours to hand

    The favor of your early reply will oblige I shall be glad to hear from you soon

    Miscellaneous

    As per according to

    At your earliest convenience as soon as you can

    Enclosed please find I (We) enclose

    Idem, inst, prox, ult name of the month

    It is within our power if we can

    It will be our constant aim we shall try

    Of even date of today

    Only too pleased to very glad to

    Per by

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    Please be good enough to advise us please tell us

    Take into consideration consider

    Under consideration being dealt with

    Your good self you

    8. Write effectively.

    a. Use simple languageBusiness writing ---------- a plain style- a style that is SIMPLE, CLEAR and EASILY

    UNDERSTOOD.

    Accomplish ----------- do

    Approximately ----------about

    Communication --------- letter

    Purchase ------------- buy

    Request ------------- ask

    Require ------------- need

    Terminate ------------ end

    Utilize ---------------- use

    Prefer the single word to elaborate phrase

    Will you be good enough to ------ please

    In the near future ------------------- soon

    At the present time ----------------- now

    Come to a decision -----------------decide

    Express a preference for ---------- prefer

    For the reason that ----------------- because

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    b. Be consistentAvoid repeating in the same sentence an important word with different meaning.

    How do you account for the fact that the account is wrong? (say explain thefact)

    Please quote yourbest price for yourbest quality coal! (say lowest price)c. Be precise.d. Use concrete words

    Use concrete words ---- words that denote material things rather than abstract words

    9. Avoid monotony.10.Write to a plan11.Pay special attention to the opening and closing paragraph.12.Check your letters.

    MISCELLANEOUS MATTERS IN A BUSINESS LETTER

    1. REFERENCESReference numbers and letters enable replies to be linked with earlier correspondenceand ensure that they reach the right person or department without delay.

    Your ref :

    Our ref :

    It can be placed in:

    The upper left hand corner of the letter, in the line with date In the lower left hand corner

    Examples:

    Your ref : Dep B/4

    Our ref : LW/PB 526

    It also can be placed in your letter:

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    Dear Sir

    Thank you for your letter, reference ALW/PS, of 15th

    September.

    2. SUBJECT HEADINGSIt summarizes the theme of the letter and helps to ensure that the letter is passed

    without delay to the right person or department.

    There are two cases in which a subject heading should always be used:

    a. Where your correspondent himself had used one (your reply should then carrythe same heading)

    b. Where correspondence on a subject is considerable, or likely to become so.

    The heading is typed immediately below the salutation:

    Dear Sir

    Alterations to Warehouse

    3. FOR ATTENTION HEADINGSThese headings are used when it desired to address a letter to a particular member of

    an organization.

    Examples:

    The Secretary

    The Ajax Electrical Co Ltd

    Fernhall Drive

    REDBRIDGE Essex

    1G4 5BN

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    For the attention of Mr. T Waterhouse

    Dear Sir

    4. ENCLOSURESThe method in using enclosure:

    a. Write the ENCLOSURE label to the letter in the top or bottom left handposition

    b. Type the word ENCLOSURE with a figure indicating the number ofenclosure if there are more than one

    c. Type horizontal line on the left hand margin immediately opposite the linesthat mention the enclosure.

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    July 20, 2009

    Mr. Rodney Giles

    Manager, Customer SupportInter-Office Solutions Inc.

    1289 Luxor Station Rd.

    Cedar Springs, IL, 34985

    Dear Rodney:

    This is further to our meeting of last week at which we agreed to hold a series of meetings over

    the next two months to review your experiences with the pilot implementation of the 1to1

    Customer Relationship Management Program.

    As discussed at that meeting, the objectives of our review sessions will be to:

    Review and assess the overall effectiveness of the program; Identify and document strengths weaknesses of the program; Propose customer-focused solutions to address areas of weakness; Develop an approach and action plan for Phase 2 of the project; Determine the staff members who will make up the Phase 2 Team.

    As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the

    location will alternate between our two offices, the first one to be convened here at Inter-Office

    on August 14, 2005. Fred Johnson of your CRM group is to act as the meeting co-ordinator andrecording secretary throughout the process.

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    As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary

    report for review by the steering committee. As you requested, a copy of her c.v. has been

    enclosed.

    I trust I have covered all of the points that we discussed. If you have any questions or would like

    to add anything please give me a call at 745-9878.

    We look forward to seeing you at the August 14th

    meeting.

    Sincerely,

    Marilyn French

    Senior Consultant

    Enclosure

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    July 20, 2009

    Mr. Rodney Giles

    Manager, Customer Support

    Inter-Office Solutions Inc.

    1289 Luxor Station Rd.

    Cedar Springs, IL, 34985

    Dear Rodney:

    This is further to our meeting of last week at which we agreed to hold a series of meetings over

    the next two months to review your experiences with the pilot implementation of the 1to1

    Customer Relationship Management Program.

    As discussed at that meeting, the objectives of our review sessions will be to:

    Review and assess the overall effectiveness of the program; Identify and document strengths weaknesses of the program; Propose customer-focused solutions to address areas of weakness; Develop an approach and action plan for Phase 2 of the project; Determine the staff members who will make up the Phase 2 Team.As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the

    location will alternate between our two offices, the first one to be convened here at Inter-Office

    on August 14, 2005. Fred Johnson of your CRM group is to act as the meeting co-ordinator and

    recording secretary throughout the process.

    As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary

    report for review by the steering committee. As you requested, a copy of her c.v. has been

    enclosed.

    I trust I have covered all of the points that we discussed. If you have any questions or would

    like to add anything please give me a call at 745-9878.

    We look forward to seeing you at the August 14 th meeting.

    Sincerely,

    Marilyn French

    Senior Consultant

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    EXERCISE:

    1.The writer will be glad to call on you next Monday.I will be glad to meet you next Monday.

    2.A copy of our latest catalogue is being sent to youtoday.

    I will send our latest catalogue today.

    3.Delivery of the goods can be made in three daystime.

    I can deliver the goods in three days.

    4.We trust our proposal will meet with your approval.We believe our proposal will be approved.

    We believe that you will approve our proposal.

    5.Please favor us with an early expression of yourviews.

    Please give us your opinion soon.

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