Adaptingto Change

Meeting the Challenges of e-Learning

Lana Sumpter, Northcentral University

Lana Sumpter, Northcentral University

“Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the future to run over him.”

Adapting to Change: Meeting the Challenges of e-Learning

— Dwight D. Eisenhower

4 Cs of Success• Culture of learning

• Champions of e-learning

• Communications

• Change strategy

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Culture• Create opportunities

for daily e-learning

• Empower supervisors and managers

• Reward individuals

• Make access easy

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000; Shin, Taylor & Seo, 2012)

Champions• Business

argument

• Successes

• Educate

• Disregard disbelievers

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000; Buono & Kerber, 2010)

Communication• Unify strategy

development

• Focus on value

• Top down

• Promote successes

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Dimensionsof Acceptance• Competence

• Motivation

• Resources

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Motivation• Listen carefully

• Understand resistance• Symptoms• Causes

• Communications Plan

• Incentives

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000; Choi, 2011; Buono & Kerber, 2010)

Competence• Skill check

• Realistic time expectations

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Resources• Access

• Budget

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Four Rules• Be ready

• Customize

• Maintain

• Be honest

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Be ready• Start change

management before deployment

• Disruptions are normal

• A well-timed change management plan minimizes disruptions

• Delayed change management plans can be disastrous

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Customize• Employees in

different positions have different concerns

• Not “one size fits all”

• Employees will respond best to strategies suited for them

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000; Buono & Kerber, 2010)

Maintain• Change is not

instant

• Old habits can return

• Maintain the change management plan through the process

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000)

Be honest• Promote genuine

benefits

• Don’t oversell benefits

• Don’t whitewash reasons for change to e-learning

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

(Rosenberg, 2000; Choi, 2011)

Lana Sumpter, Northcentral University

“He that will not apply new remedies must expect new evils; for time is the greatest innovator.”

Adapting to Change: Meeting the Challenges of e-Learning

— Francis Bacon

?Lana Sumpter, Northcentral University

Questions?Adapting to Change: Meeting the Challenges of e-Learning

References

Lana Sumpter, Northcentral University

Adapting to Change: Meeting the Challenges of e-Learning

Images used in this presentation are stock photographs from Microsoft Office

Buono, A. F., & Kerber, K. W. (2010). Creating a sustainable approach to change: Building organizational change capacity. SAM Advanced Management Journal (07497075), 75(2), 4-21.

Choi, M. (2011). Employees' attitudes toward organizational change: A literature review. Human Resource Management, 50(4), 479-500. doi:10.1002/hrm.20434  

Meaney, M. & Pung, C. (2008). McKinsey Global Results: Creating Organizational Transformations. McKinsey Quarterly, (August): 1-7.

Rosenberg, M. (2000). E-learning: Strategies for delivering knowledge in the digital age. McGraw-Hill ISBN: 0071362681

Shin, J., Taylor, M., & Seo, M. (2012). Resources for change: the relationships of organizational inducements and psychological resilience to employees' attitudes and behaviors toward organizational change. Academy of Management Journal, 55(3), 727-748.