1. Big Data Business Analytics1Actuate Corporation 2012

2. Actuate CorporationFounded19 years ago in 1993Publicly TradedBIRT - on NASDAQ since 1998Revenues $135 million in FY2011Profitability23.7% non-GAAP Operating Margin in FY2011Employees / Community550+ employees worldwide / 1,500,000+ BIRT DevelopersHeadquarters San Mateo, California Fribourg, London, Frankfurt, Paris, Singapore, Tokyo, DC, New YorkOffices R&D: San Mateo, Kansas City, Shanghai, Toronto Over 5,000 top-tier accounts in banking, insurance, securities,Customers government, health care, education, utilities and OEM in high techServices Design, consulting, development, integration, training, supportProductActuateOne and BIRT (Business Intelligence Reporting Tools)2Actuate Corporation 2012 3. ActuateOne Applications are for EveryoneTraditional BI is for just a few users 40 million online subscribers serviced 17.1 billion pages delivered electronically36 billion documents processed and stored 16 million retrievals per month 2 million documents processed daily 40 million pages per month delivered ActuateOne applications delivermore business and consumer insights to more people than all BI companies combined3Actuate Corporation 2012 4. BIRT is EverywhereThe largest and fastest growingBI applications community in the world More than 12 million downloads More than 1.5 million developersTop level Eclipse project since 2004Only Leader of Forrester WaveOnline communityFree training4Actuate Corporation 2012 5. Actuate Applications Throughout the EnterprisePerformance Analytics Management Teams DashboardsOperational ReportsScorecards Initiative ManagementLOBBusiness Discovery Key Performance Alerts Customer-Facing Analytics Application Business Intelligence Customer Self-Service DevelopersDecision Support Budgeting & Financial ReportsLOB IT Business ReportsInformation Applications Customer Communications Management High Volume Output StatementsArchivingManagement Account Reports Customer IT Account Access Correspondence5Actuate Corporation 2012 6. ActuateOne for Performance Analytics Example Utilities Customers6Actuate Corporation 2012 7. Utilities: Todays Key Analysis Areas7Actuate Corporation 2012 8. Requirements for Analytics Applications for the Enteprise High adoption by end users Deploy across all available platformsZero training due to unique,with high scalability and availabilitycustomizable visualizations Public/private/hybrid clouds, SaaS Embeddable within transactionIncreasing consumption on touch systemsdevicesWork seamlessly within otherSmartphone and tabletsenterprise applicationsRapidly develop new applications Diverse data sources Developers can design exactly whatBig Data, Cloud, social media users want8Actuate Corporation 2012 9. Delivery of Analytics InformationNeed to deliver one version of the truth across applications & channelsCustomer-Facing PerformanceCustomer AnalyticsAnalyticsCommunications Explosion of data: volume, variety, and velocity of dataHadoop, NoSQL, NewSQL, Cloud, Social Media, Enterprise Applications,Document Archives, Print Streams, Data Warehouses, Live Data Feeds9Actuate Corporation 2012 10. ActuateOne Delivers Analytics for EveryoneCustomer-Facing Performance Customer AnalyticsAnalytics Communications Dashboards, Scorecards, Live Excel, Analytics, Interactive Viewing, Ad Hoc... BIRT Big Data Hub Access Integrate Deliver Manage MonitorBIRT designs can be shared Hadoopand reused Enterprise Apps 100% API Data Warehouses DocumentsPrint Streams Live Feeds10Social MediaActuate Corporation 2012 11. ActuateOne Delivers Analytics for Everyone Customer-Facing PerformanceCustomerAnalyticsAnalyticsCommunications Dashboards, Scorecards, Live Excel, Analytics, Interactive SaaS CLOUD ARCHITECTURE Private, Public, Viewing, Ad Hoc...BIRT Big Data HubAccess Integrate Deliver Manage MonitorBIRT designs can be shared Hadoopand reused Enterprise Apps 100% API Data Warehouses DocumentsPrint Streams Live Feeds11Social MediaActuate Corporation 2012 12. Customer Sentiments Its a solution we could have developed in 4 to 5 years. We developed it in about 3 months. BIRTs a great way to go. Cost savings and reduced turnaround timeswith BIRT have been unprecedented. Actuates ability to report directly against Hadoop has avoided the need to spend $75,000 - $150,000 a year. Leveraging Actuate products has brought ROI to fruition. Its become a tool for helping identify ROI for different types of decisions in the field.12Actuate Corporation 2012 13. Customers Achieve Strong ROI Quite literally, its saving our membershundreds and hundreds of millions of dollars.By implementing the Actuate solution, we realized about $3.1 million in savings and additional revenue.By measuring performance and identifying inefficiencies in thecompanys distribution department, we were able to reduce the departments budgets by $2.5 to $3 million in just one year, whileincreasing the value delivered per budget dollar consumed.13Actuate Corporation 2012 14. Performance Analytics at SMUD14Actuate Corporation 2012 15. Sacramento Municipal Utilities District Community Owned, Not For Profit, Electric Utility Governed by A board of directors elected by customers 2011 - Revenue = $1.4 Billion 1.4 Million Population Served (Approx 600,000 accts.) Thermal, Hydro, Wind, & Solar Generation 473 miles of Transmission Lines 9784 miles of Distribution Lines 2161 Employees Ranked #1 in California Residential Customer Service15Actuate Corporation 2012 16. Why Use Performance Analytics at SMUD?This is about getting employees andtheir managers used to measuring theirperformance and understanding theimplications.To continue as a credible, well-runorganization, we must first assess ourperformance and understand why it is so.Then we must challenge ourselves andwisely choose where we want to be.John DiStasioCEO16Actuate Corporation 2012 17. Business Case for Performance Analytics Identify and improve weak areas Increase business acumen throughout the organization React more quickly to problems Improve ROI by optimizing projects and cutting costs Drive change and create new efficiencies17Actuate Corporation 2012 18. Smarter, Effective Spending vs. Budget CutsMore important than budgetreductions is efficiency gainedthrough better metrics and insights.The ultimate focus is what weachieve with each dollar spent ratherthan just identifying where we cancut the budget.Greg Augie AugstineManagerEnterprise Performance Office18Actuate Corporation 2012 19. Desired Performance / Productivity Impact30.00%20.00%10.00% 0.00%Identifies Problems Helps Attain NeededBreaks down workTranslates long term ClearlyMeasures Recognizes andMakes Frequest and Solutions Resources andunits into managablegoals into step byCommunicatesPerformance Results Rewards Achievment Changes to ProjectsTechnologycomponentsstep plans Expectations and Assignments -10.00% -20.00% -30.00%Corporate Leadership Council:Performance Analytics Survey19Actuate Corporation 2012 20. Deploying Performance Analytics Challenges We have been measuring ourselves for years We are already efficient We cant benchmark, we are not like anybody else! We already do this, why do we need to report this toyou. Why is cost so important? I am a lean six sigma black belt! We have metrics, our target is always 95%20Actuate Corporation 2012 21. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND21BIRTCorporation 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND Establishing the VisionBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE 22. Performance Analytics Vision at SMUD Foster operational Use measurement as acollaboration with support method for the ongoingfrom the top pursuit of improved business Use metrics to stimulate performance resultsdialogue about what really Use measurement to discovermatterscause-and-effect relationships Customize metrics to users and to build customer valueand link to promote top to propositionsbottom clarity andcommunication22Actuate Corporation 2012 23. Forge Organizational Consensus Around Performance Analytics Clearly communicating the need and benefits of change Discuss the best ways to make the required changes Make the Metrics framework easy and relevant Work directly with early adopters to generate quick wins Share success stories widely to demonstrate the value of Analytics Track the adoption of Performance Analytics to close gaps, attract awider audience, and drive success23Actuate Corporation 2012 24. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND24BIRTCorporation 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDEstablishing Best Practices for Metrics SelectionBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE 25. Select Performance Metrics Collaboratively Keep metrics simple Well crafted performanceEasy to measure and understand measures dont just quantify results, but rather Stay flexible provide powerful insightBe open to changing and discarding into which actions drivemetrics that arent workingdesired results. Key Performance IndicatorsGreg AugstKPIs track aggregated measures Enterprise Performanceavailable to publicOffice Internal business measuresEnable supervisors to drive andmanage performance in theirorganizations25Actuate Corporation 2012 26. SMUDs 10 Questions for Selecting Performance Metrics1 What type of metric is it and what6 How does the metric influencedoes it relate to?behavior? Is it the right behavior?finance, quality, effectiveness7 How complex is the measure?2 What actions can change the Is there a less complex alternativemetric and how long would theythat would work as well?take? 8 How does this metric fit with our3 Is this a temporary initiative metric strategies and dashboards?or a long-term operational one? 9 Does the metrics benefit outweigh4 To whom does the metric provide its data collection effort? and whatvalue to? is the frequency of data availability?board, supervisor, manager, emplo 10 What type of target does the metricyeeuse? YOY % change, benchmark,5 Is the metric an externalstandard or stretch goal, etc.KPI, internal business measure orsomething else?26Actuate Corporation 2012 27. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND27BIRTCorporation 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLESelect the RightBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE Performance Analytics SoftwarePEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE 28. Choosing the Right Performance Analytics TechnologySMUD needed a software solutionthat kept it focused on performance Sample Scoring Categoriesand not on technology issues. Data entry processesTo accomplish its objectives SMUD: System calculation engine Defined a set of technology criteria Data-display features Created a priority-based scoring Visual attractiveness system Security features Evaluated eight applications System flexibility and chose Actuate System scalabilityEase of use and intuitivenessAbility to customizedisplays and reportsSoftware and hardware costs28Actuate Corporation 2012 29. Why SMUD selected Actuate? DISCOVER ANALYZE IMPROVEIMPROVEAccess, visualizeDrill-down toAction:and interactdetails andInitiatives & with datawhat-if analysis PM Methodology Dashboard Solutions Self-service BI and analytics solutions Scorecards & Initiatives ActuateOne for is: to close the loopThe need Performance Analytics29Actuate Corporation 2012 30. Additional FactorsBusiness Factors Focus on performance instead of IT Flexibility to meet needs Easy to useTechnical Factors Quality, reliability and accuracy inmeasurement Powerful calculation engine Scalability to grow as requiredUser Factors Users re-gain time spend aggregatingdata points Minimal training Easy to deploy new models30Actuate Corporation 2012 31. ActuateOne for Performance AnalyticsProduct Components Dashboards Analytics Scorecards Briefing Books Strategy Maps Interactive Reporting In-memory Analytics31Actuate Corporation 2012 32. ActuateOne for Performance Analytics Take advantage of native mobile platforms Mobilize any BIRT content Actuate is among the handful of vendors to provide native platform support across a majority of mobile platforms. Dresner Advisory Services Mobile BI Study32Actuate Corporation 2012 33. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND33BIRTCorporation 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THETale of the Tape:PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND Real-World Results at SMUDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE from Performance AnalyticsBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE 34. Metrics that Matter HI Scope 2009 WORKLOAD VOLUME Right mix of products and services. 2011 2010Efficiency Once Scope is identified, Focus on efficiency LOLOUNIT COSTS / EfficiencyHI34Actuate Corporation 2012 35. Cost / ScheduleYTD 20102.502.0069KV TASA 69KV12KV 21KVBatt MaintTASA1.50TCA BOA TCA 12KVAheadCompletion Rate 21KV Electro1.00 69KV BOARelay 69KV SF6Behind Batt MaintElectro Relay 69KV SF6 Micro Relay0.50Below Target Cost Above Target Cost0.00 Micro Relay 0.00 0.20 0.400.600.801.001.20 1.40 1.601.80 2.00Unit Cost35Actuate Corporation 2012 36. Maintenance Activity View 3636Actuate Corporation 2012 37. Executive Briefing Dashboards - Example Year To Date37Actuate Corporation 201237 38. Operation Effectiveness MetricsSchedule Cost Per UnitMonthlyNew Target Sum Of AllCumulatiNew Target Unitsve=newtarget 38 Actuate Corporation 2012 38 39. Operational Scorecards39Actuate Corporation 2012 40. Interactive ReportsProject Portfolio Management:40Actuate Corporation 2012 41. Five Years of ContinuousPerformance and ProgressSMUDs Enterprise Performance initiative started in 2008 Investigated technology alternatives Selected initial metrics and KPIs Implemented initial effort in three months Provided users with custom views as neededActuateOne for Performance Analytics continues to: Create line of sight from exec-level to individual contributor, creatingtop-down and bottom-up support structures Enable managers to identify initiatives, define performancemeasures, debrief results and capture savings Foster a culture of performance management Today, SMUD is recognized as a champion and leaderin Performance Analytics by the utility industry41Actuate Corporation 2012 42. Performance Analytics Benefits Rapid Return on InvestmentDistribution Department Ensure that crews are equippedproperly, reducing wasted time, resourcesand cash Measure performance and identifyinefficiencies Reduce budgets $2.5-$3 million in one year Increase value delivered per budget dollarconsumedSubstation Component Maintenance Prioritize projects and identify inefficiencies Reduce budget by $3 million in one year and the efficiencies and savings repeatacross many other departments42Actuate Corporation 2012 43. Summary The SMUD Formula for Performance Analytics Success SMUD has successfully designed and implemented its Enterprise Performance initiative by: Focusing on improvement rather than enforcement Stressing performance over technology Viewing metric selection as a crucial and ongoing process Creating an open, non-judgmental environment that encourages communication and collaboration Being willing and eager to make changes as they learn more about PM and their business43Actuate Corporation 2012 44. 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