Lietuvos Paštas Corporate Group

Lithuanian Post (LP)

ACTIVITY OWERVIEW

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Postal services sector in Lithuania

As from 2013, following the implementation of a European Parliament directive, we have provided suitable conditions to use the network of Lietuvos Paštas for other providers of postal services, too.

Liberalised

market Number of traditional mail items is decreasing.

Number of parcels is growing.

Trends

We have been obligated to provide uninterrupted and available UPS to all residents of Lithuania.

Universal postal service (UPS)

> 50 providers operate

in the postal services market.

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Postal services market in Lithuania

*Data of the Communications Regulatory Authority

AB Lietuvos Paštas

UAB DPD Lietuva

UAB Venipak Lietuva

UAB TNT

UAB Baltic Post

UAB Skubios Siuntos

Other providers

40.1 %

18.1 %

9.4 %

9.1 %

5.0 %

4.6 %

13.7%

#1 Lietuvos Paštas Corporate group offers

THE LARGEST POSSIBILITIES to send and collect items.

Major participants of the postal services market according to income received in Q4 of 2016 *:

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Lietuvos Paštas Corporate Group

The priorities of our activity –sending of traditional mail and parcels as well as financial and other services.

We offer the widest possibilities of sending and collecting postal items.

MINISTRY OF TRANSPORT AND

COMMUNICATIONS

Postal, logistics, financial and other services

UAB „Lietuvos pašto finansinės

paslaugos“

Printing services

UAB„Baltic post“

LP EXPRESS couriers and self-service parcel terminals

UAB „LP mokėjimųsprendimai“

Consultation services

100 %

100 %

100 % 100 %

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Services of LP Corporate Group

• Parcels • Courier items

(UAB Baltic Post)

• Periodicals • Non-addressed and

addressed advertising • Small letter-post items• Writs

• Mediation services (loans, remittances)

• Collection of fees• Payment account• Delivery of benefits

and pensions

FINANCIAL SERVICESTRADITIONAL MAILGOODS

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Long-term operational strategy for 2017-2021

Simplicity Availability Reliability

We save our clients’ time by providing services efficiently

The most efficient post in the Baltic and Nordic region

Improving customer

service

Retaining income from shrinking

markets

Increasing operational efficiency

Strengthening organisational

culture

Creation of value for the shareholder and society

STRATEGIC PRIORITIES

VALUES

MISION

VISION

STRATEGY OF LIETUVOS PAŠTAS IS GEARED TOWARDS OPERATIONAL EXCELLENCE

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Employees

A huge team:

> 5,740 employees

EMPLOYEE INVOLVEMENT AND SOCIAL DIALOGUEOur collective agreement is one of the most progressive ones, we conduct regular consultations with employees and their representatives. Representatives of employees’ trade unions are always informed about the main strategic projects and changes, and we look for solutions together –how to increase employee involvement and improve working conditions.

IMPROVEMENT OF WORKING CONDITIONS AND MEANS In post offices which are being modernised – comfortable work stations, and mobile postmen in rural locations are equipped with modern and smart devices for performance of postal operations as well as new service cars.

INCREASE OF THE SALARY FUND The average salary in Lietuvos Paštas is increasing more rapidly than in the market, in order to keep the existing and to attract new employees.

TRAINING Lietuvos Paštas consistently takes care of upgrading the qualifications of the employees. Career prospects within the organisation are also encouraged.

Annually,

100 different

training courses

With the participation

of over 8,000 employees

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Social responsibility

With our long-term experience and observing contemporary standards, we seek to be open to community initiatives and provide maximum return in the area of social responsibility.

EDUCATION

• International Letter-Writing Competition for Young People (UPU)

• Why do we need that?!

• Career Days

• Pupils to the Government

• Pupils’ guided tours to post offices and lessons on philately, etc.

NATIONAL CHARACTER

• National Dictation

• I am for Lithuania

• Postcard campaign With Lithuania

• Mission Siberia

• Restored Lithuania 100, etc.

COMMUNITIES

• National social security campaign For a Safe Lithuania

• Christmas of Books

• Give Children a Summer

• Save the Children‘s social initiatives

• Missing Letter (National Blood Centre)

• LET’S DO IT, etc.

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Awards for the international postal Express Mail Service (Universal Postal Union, 2010; 2011; 2012)

Awards and appreciation

The Most Successful Company in the Services Sector (Knowledge Economy Companies 2012)

A Successful Company 2014 (Lithuanian Confederation of Industrialists, 2014; 2015; 2016)

CEO of Lietuvos Paštas Ms Lina Minderienė was granted a Petras Vileišis‘ award (Lithuanian Confederation of Industrialists, 2016)

Award “The Service of the Year” for the system of delivery of e-documents “E-delivery” (Lithuanian Business Confederation, 2013)

Gold medal of “Product of the Year” for self-service parcel terminals LP EXPRESS (Lithuanian Confederation of Industrialists, 2014)

Certificate of the Ministry of Social Security and Labourfor social dialogue (2015)

The Service of the Year (Lithuanian Business Confederation , 2016)

Award of the competition “Impact Awards 2016“ for the most efficient integrated communication campaign

First place among socially responsible postal operators (European Postal Union PostEurop, 2015)

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Our largest clients

J. Jasinskio St 16, 03500 Vilnius

Legal entity No 1212 15587

VAT No LT212155811

Phone +370 700 55 400

Fax +370 5 216 3204

info@post.lt

www.post.lt

AB Lietuvos Paštas