Activate your GPS
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Transcript of Activate your GPS
ACTIVATE YOUR GPS Simple tables of data don’t easily convey the full story.
Mapping data with visualizations can significantly enhance comprehension for Business and IT users alike.
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Out of sight but not out of mind
Some organizations deliver service in distributed locations, such as retail stores, banks and branches, hospitals and clinics, and mobile cell towers.
In such cases, visualizing the data on a map can improve understanding of service variance and impact.
Mapping volume of work requested to bubble size and quality of service to bubble color immediately highlights business need and risk.
If operational data doesn’t have location, create mapping from StoreID to Latitude / Longitude
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Map services to business priorities
Collaborating with business partners to identify the most critical applications allows IT to prioritize based on business impact.
Mapping the dependencies of key apps enables faster response and deeper analysis of incidents for problem Root Cause Analysis.
Clearly in retail, the closer you are to customer transactions, the more impact on revenue can be felt.
A heat map can quickly highlight gaps in service delivery by visualizing volume of incidents and requests as “area” combined with Mean Time to Resolve as “color”.
Service Modeling Tip: Model a service with an app, a server, DB, storage & network
Web site
App server
DB
Service Desk
Support
SAP Sales
Retail Support Services
Mobile Device Support
Remember -‐ not all services provide equal value to the business
#Numerify Copyright 2015. All rights Reserved