Actions Speak Louder Than Words. Types of Nonverbal Communication Appearance Gestures Posture Eye...
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Transcript of Actions Speak Louder Than Words. Types of Nonverbal Communication Appearance Gestures Posture Eye...
Types of Nonverbal Communication
• Appearance
• Gestures
• Posture
• Eye Contact
• Facial Expression
• Vocal Cues
• Spatial Relations
“The Secret Behind the Magic of Disney” by Janna Oberdorf
• The dress-code rules at Disney theme parks may go father than the normal dress code for a day at work, but it’s not easy for Disney employees to maintain the magic
of Disney. Just ask anyone who works there.
• Women: Earrings no larger than a Quarter
• Men: No Beards, short sideburns,
clean & trim fingernails
• All: Natural hair color and makeuphttp://journalism.nyu.edu/publishing/archives/livewire/archived/the_secret_behind_the_magic_of/
• Why?
• Gesture: Movement of part of the body to express an idea or meaning
• Most Common: Hands and head
Gestures
•Gesture: Standing with hands on hipsMeaning: Readiness, aggression
Gesture: Hands clasped behind backMeaning: Anger, frustration, apprehension
•Gesture: Rubbing the eyeMeaning: Doubt, disbelief
•Gesture: Biting nailsMeaning: Insecurity,
nervousness
•Gesture: Rubbing handsMeaning: Anticipation
What’s it mean?• Gesture: Brisk, straight walk
Meaning: Confidence• Gesture: Sitting with legs crossed, foot kicking
slightlyMeaning: Boredom
• Gesture: Sitting, legs apartMeaning: Open, relaxed
• Gesture: Arms crossed on chestMeaning: Defensiveness
• Gesture: Walking with hands in pockets, shoulders hunchedMeaning: Dejection
• Gesture: Hand to cheekMeaning: Evaluation, thinking
• Gesture: Touching, slightly rubbing noseMeaning: Rejection, doubt, lying
• Gesture: Locked anklesMeaning: Apprehension
• Gesture: Head resting in hand, eyes downcastMeaning: Boredom
• Gesture: Sitting with hands clasped behind head, legs crossedMeaning: Confidence, superiority
• Gesture: Open palmMeaning: Sincerity, openness, innocence
• Gesture: Pinching bridge of nose, eyes closedMeaning: Negative evaluation
• Gesture: Tapping or drumming fingersMeaning: Impatience
• Gesture: Steepling fingersMeaning: Authoritative
• Gesture: Patting/fondling hairMeaning: Lack of self-confidence; insecurity
• Gesture: Quickly tilted headMeaning: Interest
• Gesture: Stroking chinMeaning: Trying to make a decision
• Gesture: Looking down, face turned awayMeaning: Disbelief
• Gesture: Pulling or tugging at earMeaning: Indecision
• Gesture: Prolonged tilted headMeaning: Boredom
Vocal Cues
• Pitch: Highness or lowness
• Rate: Speed
• Volume: Loudness or softness
• Quality: Sound
Spatial Relations
• Intimate– Up to 1.5 feet
• Personal– 1.5 to 4 feet
• Social– 4 to12 feet
• Public– > 12 feet