Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India
description
Transcript of Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India
![Page 1: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/1.jpg)
Action Research on Micro Health Insurance for Poor
Experience of DHAN Foundation, India
A UmaraniDirector
Tata-Dhan Academy
![Page 2: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/2.jpg)
Health and Poverty
• Human capital is essential to keep the people engaged in productive works. Health is one of the aspects to build the human capital
• Morbidity is high among the low income households leading to poverty
• The low income households are highly vulnerable to health risks
• Two major approaches to manage risks by the communities are risk reducing (prevention and avoidance) and risk coping (reduce the effect after the event)
![Page 3: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/3.jpg)
DHAN’s model
• Building Social capital (SHG-Federations) as the basis for poverty reduction
• Development and risk & vulnerability management are the twin approaches adopted by the SHGs and their federations
• SHGs and their federations provide access to services such as microfinance, micro insurance, healthcare and education and livelihoods development services
![Page 4: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/4.jpg)
Risk and vulnerability management in DHAN promoted People Institutions
Risk reduction strategies• Reproductive child and healthcare• Anaemia control programmes• Community health promotion through safe drinking water,
sanitation and hygiene• Malaria control programmes• Nutrition programmes• Ensuring entitlements through Primary health centers• SUHAM (Sustainable Healthcare Advancement) hospitals –
primary and secondary care• Federation clinics for primary care
![Page 5: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/5.jpg)
Risk coping strategies
• Risk retention – savings and credit services through self help groups
• Risk transfer – most appropriate solution for uncertain health risks through micro insurance
![Page 6: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/6.jpg)
People institution model of DHAN
DHAN Foundation
SHG 1 SHG 2 SHG 3 SHG 21 SHG 22 SHG 23
Cluster1
15-20 SHGsCluster
2
Federation 150-200 SHGs
![Page 7: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/7.jpg)
Subsidiaries of Federation
DHAN Foundation
ProducerCompany Mutuals
Hospital VocationalInstitute
Federation
![Page 8: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/8.jpg)
Subsidiaries of Federation•The SHG federation acts as an development agency
•In addition to promotion of Microfinance for poverty reduction, the federation also takes up other development programmes like health, education, business promotion etc, based on the need of the Kalanjiam members
•Exclusive subsidiaries are promoted as separate institutions for each of the development programmes
DHAN Foundation
![Page 9: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/9.jpg)
Hospital
• One of the subsidiaries of Kalanjiam Federation
• Exclusive governance structure with inter linkage with Federation’s.
• Provides primary care• Identifies referral hospitals
for secondary and tertiary care
DHAN Foundation
![Page 10: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/10.jpg)
Federation Mutuals
• It is one of the subsidiaries of federation for providing mutual based solutions to the risks of members; Owned and controlled by the members
• Adopts three approaches to promote Micro insurance among the members
1. Through partnership with other insurance companies2. Offers mutual based own solutions3. Combination of both
DHAN Foundation
![Page 11: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/11.jpg)
People Mutuals
DHAN Foundation
Federation 3 Federation 4
Federation 1 Federation 2
People
Mutuals
![Page 12: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/12.jpg)
People Mutuals
• Institution promoted by SHG federations
• Separate entity (Trust) to implement the insurance programme for the members of DHAN promoted People Institutions
• Promoted through collaboration between Oxfam Novib, Rabobank Foundation and Eureko Re, The Netherlands
DHAN Foundation
![Page 13: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/13.jpg)
Micro Health Insurance - Models
• Partner-agent model• Combination of partner-agent and mutual model
![Page 14: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/14.jpg)
Partner Agent Model: Universal Health Insurance Scheme
•Central Government sponsored Scheme
•Implemented by all the four public sector general
insurance companies
•DHAN collaborates with National Insurance
Company
•Universal- includes all economic category-2/3 of
premium is subsidized by the government for poor;
covers preexisting illness also
![Page 15: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/15.jpg)
Particulars Section I Section 2 Section 3
i. BenefitsHospitalisation benefits upto a maximum of USD 600 (Rs.30000) in a year with a ceiling of (Rs.15000) USD 300 per illness
Life insurance coverage for accidental death of head of the family : USD 500 (Rs.25000)
Wage loss compensation for the head of the family of USD 1 (Rs.50) per day for 15 days from the 4th day of hospitalisation
ii. Exclusions
1.Any disease during the first 30 days from the commencement date of policy2. Maternity expenses in the first year3. Cost of spectacles, contact lenses and hearing aids not payable. Any Dental Treatment or Surgery, internal self injury and use of intoxicating drugs / alcohol, sterility, Venereal Disease not covered. Vitamin and tonics unless forming part of treatment of injury / illness are not covered. Treatments arising from or traceable to pregnancy, child birth, miscarriage, abortion or complication of any of these including caesarean section are not covered.
1.Intentional self injury, suicide or attempt to suicide.2.Under the influence of intoxication, liquor or drugs3.If the insured committing any breach of law with criminal intent
iii. Procedure
to claim the benefits
1. Notice about the admission in the hospital should be immediately informed to Good Health Plan Limited (GHPL), the Third Party Administrator for National Insurance Company.2.The claim form along with the bills should be sent to GHPL within 7 days of discharge from the hospital3. GHPL would process and pay the eligible claims within 15 days to SUHAM/ Federation clinics.
![Page 16: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/16.jpg)
Combination of Mutual and Partner Agent model
• Mutual solutions are offered in addition to the partner agent model
• Mutual solutions are offered only where there are community owned hospitals are established
• Federations act as nodal agency and People Mutuals is the risk carrier
![Page 17: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/17.jpg)
Mutual health Insurance Program features
i. Benefits :
1. Primary health care cover upto USD 60 (Rs.3000) with 25% copayment by the insured
2. Hospitalisation expenses upto a maximum of USD 100 (Rs.5000)
ii. Exclusions :
Chronic / pre - existing illnesses primary health care cost
iii. Procedure to claim the benefits:
Primary health care claims upto USD 60 (Rs.3000) per family in a year:
The insured avail the benefits on the spot and they pay only 25% of the treatment cost to the federation clinics/SUHAM hospitals. The clinics / SUHAM Hospitals would claim the benefits as detailed below:
a) The authorised bills from SUHAM/Federation clinics should be submitted to People Mutuals on a weekly basis
b) People Mutuals would process and pay the eligible claims within 15 days to SUHAM/ Federation clinics.
Secondary care claims upto USD 100 (Rs.5000) per family in a year:
a) The claim form along with the bills should be sent to People Mutuals within 7 days of discharge from the hospital
b) People Mutuals would process and pay the eligible claims within 15 days to SUHAM/ Federation clinics.
![Page 18: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/18.jpg)
Family type
Total Premium paid
by the insured
Premium for NIC-UHIS
Admin cost of federation
Mutual insurance risk
premium to People
Mutuals
Single 375 100 25 250
Family of five 500 150 25 325
Family of seven 600 200 25 375
Premium structure for UHIS+Mutuals
![Page 19: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/19.jpg)
Mutual insurance premium
Member
Kalanjiam
Federation Mutuals(Nodal agency)
Premium&Member info
Premium&Member info
Claim pay out
Insurance Companies
Back up insurance premium
Claim
pay out
People Mutuals
(Mutual Insurer)
Member ID Card
SUHAM/Federation Hospital
Third Party Administrator
Claim pay out
Health Insurance
![Page 20: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/20.jpg)
Insurance Literacy
1. Members• As consumers• As owners2. Governing Board of Federation Mutuals3. Management staff of Federation Mutuals4. Field level staff
DHAN Foundation
![Page 21: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/21.jpg)
Consumer Education: Before selecting a solution/product
• Consultative workshops for selecting a product/ designing a mutual solution
• Risks and vulnerabilities faced by the members• Current coping mechanisms- their pros and cons• Need for a special strategy for managing uncertainties-
importance of insurance• Difference between banking and insurance• Group and personal insurance schemes- Pros and cons
from the perspective of consumer• Various group insurance schemes and their benefits and
limitations• Selection of a particular programme from existing
schemes or devising mutual solutions or a combination of both
DHAN Foundation
![Page 22: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/22.jpg)
Consumer Education : After selecting a solution/product
• This is done for promotion of a particular product
• Features/components of the solution and reasons
• Insurable and non insurable risks• Entry procedures• Claim settlement• FAQs
DHAN Foundation
![Page 23: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/23.jpg)
Literacy: Members as owners
1. Enrollment procedures2. Selection and anti selection3. Claim servicing procedure4. Orientation on financial management of
Mutual programme5. Need for Reinsurance/ Back up insurance
DHAN Foundation
![Page 24: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/24.jpg)
Literacy: Governing Board of Federation Mutuals
1. Enrollment procedure2. Selection and anti selection3. Underwriting procedure4. Claim settlement procedure5. Financial management for mutual health
programme6. Roles and responsibilities of Mutuals committee
DHAN Foundation
![Page 25: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/25.jpg)
Literacy: Management Staff of Federation Mutuals
In addition to all the above,1. Models of micro insurance delivery-
Corporate agency and Mutual solutions2. Accounting and auditing3. Management Information system4. Financial planning5. Insurance literacy to members and field staff
DHAN Foundation
![Page 26: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/26.jpg)
Literacy: Field staffs
1. Basics of insurance and mutual solutions2. Details of the specific solution/programme of the
federation (features with reasons, exclusions)3. Insurance literacy to members4. Collecting the data5. Enrollment and renewal procedures6. Usage of MIS7. Claim settling procedure
DHAN Foundation
![Page 27: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/27.jpg)
Institutions for providing literacy
1. Federation Mutuals2. Dhan People Academy3. HRD of DHAN4. Advanced Center for Skill and Knowledge for
Mutual Insurance (ASKMI)of Tata-Dhan Academy
5. People Mutuals
DHAN Foundation
![Page 28: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/28.jpg)
Reach (As on March 2012)
Members enrolled
Premium (in USD.)
Claims (in USD.)
1,78,081 542,971 455,924
![Page 29: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/29.jpg)
Collaboration with Achmea Re Foundation
• Promotional support for 45 federation mutuals for three years
• Philanthropic reinsurance support at the end of third year
• Technical mission team from EAF provides technical assistance
![Page 30: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/30.jpg)
Prepositions for successful health insurance for poor
• Health insurance is viable only when it is built upon micro finance initiatives– Social capital– Scale advantage which avoids adverse selection– Community based health care services to avoid moral hazard
• Micro health insurance should focus on inclusion of primary health care and other health care related expenses, all diseases and all family members
• Packaging of benefits by improving the product should ensure good and repeat enrolment
• Pricing in Health insurance should ensure a right balance between viability and affordability
• The reduction in health risks leads to improvement in human capital
![Page 31: Action Research on Micro Health Insurance for Poor Experience of DHAN Foundation, India](https://reader035.fdocuments.us/reader035/viewer/2022062501/5681689d550346895ddf2e68/html5/thumbnails/31.jpg)
Thank you