Nicola Small Volunteer Service Co-ordinator

Why Action for Deafness needs Volunteers

Provision of services to people in the community

Hearing Aid Maintenance Clinics

Locations

• All clinics are run by volunteers

• The clinics are provided by Action for Deafness

• Clinics are open to anyone

• Volunteers are an important part of our organisation

• It is important that our volunteers enjoy and are confident in the work their role

• AFD is committed to all volunteers to ensure their role is rewarding

• Photo of Angela Barker at the Westergate Summer Fair

Recruitment of Volunteers

• Media coverage

• There remains a willingness for people to volunteer

• Priority to recruit volunteers for the East Grinstead clinic

• Retirement of volunteers

• Healthy numbers of volunteers result in resources not having to be stretched

• Recruitment is an ongoing task

• Recruitment is easy, isn’t it?

• Contact made with Council for Voluntary Services in East Grinstead and other businesses and organisations

• Local radio

• Results

Training of Volunteers

• Interview

• Acceptance

• Learning how AFD works

• Training on hearing aid maintenance

• Time for the volunteer to gain confidence

• Introduction to the clinic

• Shadowing opportunities

• Information Governance training

• Deaf Awareness Training

The Role of the Volunteer

• Clinic volunteers have excellent communication skills and time to commit

• AFD are also seeking to recruit Trustees • Only AFD members can stand for election• Membership forms in delegates packs• For further information contact Roger Hewitt

or Jane Shaw

The Value of Volunteers to Action for Deafness

• Clinic volunteers are crucial

• Hearing Aid Maintenance Clinics

• Serving the local community

• Drop in facility

• Busy clinics

• Clinics are completely manned by volunteers

• Many patients are not aware that Action for Deafness is a charity

• Volunteers offer support and advice

• Our volunteers say they find their role rewarding

• Our volunteers provide valuable services that help our patients live independently

Liam Thompson Chief Audiologist

Audiology Services

In 2001 MHAS Project promised good quality digital Hearing aids for all who need them.MHAS underestimated the uptake from new and existing users.AFD Audiology service has been providing adult audiology for over 6 years in the West Sussex area.

Audiology Services

All referrals are from any GPs in our catchment area.Patients must be 50 and over and have to satisfy set criteria which the GP qualifies.Referrals can be received by letter, fax, or ‘Choose and Book’.

Audiology Services

Direct referral appointmentHistoryExamination

Audiology Services

Audiology Services

Direct referral appointmentHistoryExaminationPure tone audiometry

Audiology Services

Audiology Services

Direct referral appointmentHistoryExaminationPure tone audiometryGHABP

Audiology Services

GHABPThe Glasgow Hearing Aid Benefit Profile is a focused questionnaire which gives a set score based on listening situations and disability.At follow up patients then are given the same situation but using the hearing aid enabling the benefit to be calculated.

Audiology Services

Direct referral appointmentHistoryExaminationPure tone audiometryGHABPResults

Audiology Services

Audiology Services

Direct referral appointmentHistoryExaminationPure tone audiometryGHABPResults Outcome

Audiology Services

Audiology Services

Fitting AppointmentMonaural / Binaural digital hearing aidsOpen fit where possible

Audiology Services

Audiology Services

Fitting AppointmentMonaural / Binaural digital hearing aidsOpen fit where possibleReal Ear Measurement

Audiology Services

Audiology Services

REM - Real Ear Measurement is the GOLD standard in fitting digital hearing aids.

AFD has over 90 % of aids fitted by this method.

The remainder are either medically contra-indicated or aids that are too powerful to be set using REM.

Audiology Services

Fitting AppointmentMonaural / Binaural digital hearing aidsOpen fit where possibleReal Ear MeasurementSubjective tests

Audiology Services

Subjective tests

Loud noises

High pitched noises

Partners voice

Audiology Services

Fitting AppointmentMonaural / Binaural digital hearing aidsOpen fit where possibleReal Ear MeasurementSubjective testsInstructionInformation

Audiology Services

Hearing aid instruction

Out reach clinics

Ongoing care of hearing aids

Audiology Services

Resource Centres Unique for an Audiology department

Expert advice from Resource Managers

Private Audiology available

Audiology Services

Thank you

Questions ?

Chris Wingrove Digital Marketing & Fundraising

co-ordinator

Action for Deafness Website

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