MAKING IT EASY ARLINGTON COUNTY COMMUTER SERVICES

Jay Freschi CommuterDirect.com, Commuter Stores,

Logistics and Call Center Operations

ACCS is made up of many teams, each team has a unique area of expertise

•Commuter Stores

•Mobile Commuter Store

•Commuter Direct.com

•Logistics

•Call Center Operations

•Marketing

•Arlington Transportation Partners (ATP)

•Mobility Lab

•TDM Site Plans

•Bike Arlington

•Walk Arlington

Commuter Stores • Four traditional stores

• Two Mobile Commuter Stores

• Fare Media Sales

• Face-to-Face travel planning

• Regional in scope to handle travelers needs from across the entire DC/Baltimore region

• 225,000 schedules provided per year

• Nearly 175,000 visitors per year

• FY14 sales of $6,968,481

Commuter Stores Location, Location, Location

• Mobile Commuter Stores travel to

seven different locations each week (and more on the way)

• Moving locations closer to transit hubs to increase visitors and effectiveness

• Regional thinking helps increase utilization

• Extended hours improve customer satisfaction (M-F 7a-7p, plus Saturday)

CommuterDirect.com

• Provides ticket-by-mail program for entire region

• VRE, MARC, MTA Commuter Bus and WMATA are the largest sellers

• $57,321,764 in Fare Media Sales for FY14, FY06 was $5,975,800

• 16,163 customers use the ESB (Electronic Smart Benefits) program each month

• 26,000+ customers purchase tickets each month

• Handles 100% of ART transit customer service (quality relationship with transit)

• Provides trip planning assistance for region

• Long tenured staff provides best possible customer service (average is 4 years)

• Comfortable phone conversations Make it Easy for customers to use our service

CommuterDirect.com Team

Distribution/ Logistics • Handles all brochures for region

• Sends out 600,000+ brochures annually (1/3rd, 1/3rd, 1/3rd)

• Place transit information where people need it

• RCH signs at over 450 ART bus stops

• Visit each RCH every quarter to ensure consistency and quality of information

• Provides support to entire ACCS team and transit team

MAKE IT EASY Questions

Jay Freschi JFRESCHI@COMMUTERDIRECT.COM