Online Waiting Lists

Our ClientsOur Experience

Shayne O’BrienTechnical AdministratorEldercare Incorporated

How does a Waitinglist work?

A. I put my name on and when I am ready I can move in

B. The earlier I put my name on, the better my chances

C. If I wait long enough my name will come to the top of the list

D. My care requirements match the possible care provision of the room available

Who’s Waiting?

n Expression of Interest for Residencyn Care Requirement Registrationn Needs Assessment Listingn Placement Listingn Ordinary List Designed For Older

Likely Kandidatesn Extraordinary List Delivering Everyday

Results, Can Anyone Really Enter

The Issues (The Organisation)

n Too many applicantsn Too few positionsn Too little space for recordsn Too difficult to maintainn Too many combinationsn Too little time

The Issues (The Applicant)

n Too few vacancies n Too many formsn Too many phone callsn Too much to don Too little time

The Issues

Who are our clients?

n Care Staff: Residents

n Site Managers: Care Staff, Residents

n Admin Staff: Care Staff, Residents, Managers

Care Staff Administration

Site Manager

Resident

Applicant

The Online Presence

n Research / Marketing balancen If we don’t control the information, we

link to it.n Website has many details about the

organisationn Developed as part of our total online

presence

Our Solution

The Online Waitinglistn Quick and easyn Allows multi site applicationn Allows inter site placementn Reduces Administration response timen Shortlists with up to date informationn Reduced short listing time from hours

to minutes

Data Input

n By Applicantn First hand knowledgen Can be revisited, reviewed and updated

anytimen In comfort (Home, Office, Internet Café)n Time spent by Applicant

Administration

n Initial input done before organisational contact

n Kept updated by applicantn Removed by applicantn Automationn Minimal paperwork

Information Retrieval

n Shortlist can be prepared in five minutes

n Search on various criterian Up to date information

n . People can’t access the internet

n People like to talk about their problems¡ (to the detriment of your client contact time)

n Its different.

Why it won’t work

One in Twenty

But the same.

Implementation

n Some Painn Rapid Changeovern Make Deadlines and stick to themn Information, Information, Informationn Maintain the vision

Summary

n Only a small fraction of applicants become residents

n Applicants do the inputting (securely)n System / Applicants maintain itn Shortlisting is easier

Summary

n Time and effort is freedn More resources can be devoted to

clients

Care Staff Administration

Site Manager

Resident

Applicant

Thank you

Shayne O’BrienTechnical AdministratorEldercare Incorporated

sob@way.eldercare.net.au

www.eldercare.net.au