Acknowledgment

to country

I acknowledge the traditional custodians of the land we have gathered on today. I pay my respects to the Elders past, present and emerging, for they hold the memories, the traditions, the culture and hopes of Aboriginal and Torres Strait Islander peoples across the nation.

Code of Ethics Privacy and

Confidentiality

In this session we will learn:

1. What is code of ethics.

2.What is NDIS code of ethics.

3.Purpose of code of ethics.

4.Code of conduct.

5.Principles of code of conduct

6.Privacy and Confidentiality Policy

7.How to keep information Safe.

8.Types of information that is considered

confidential.

9.Importance of Confidentiality

10.Regulation that Oversees the Privacy

Principles

11.Breaches to Privacy and Confidentiality Policy

12. Pharaoh care Code of Conduct and

Practices

Objectives

Code of

Ethics

What is Code of Ethics?

A code of ethics is a guide of principles designed

to help professionals conduct business honestly

and with integrity. A code of ethics document

may outline the mission and values of the business

or organization, how professionals are supposed

to approach problems, the ethical principles

based on the organization's core values, and the

standards to which the professional is held.

What is NDIS

CODE OF

ETHICS

The NDIS Code of Conduct promotes safe and ethical service delivery, by setting out expectations for safe and ethical services and supports for both NDIS providers and workers.

It requires workers and providers delivering NDIS supports to:

act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions

respect the privacy of people with disability

provide supports and services in a safe and competent manner with care and skill

act with integrity, honesty, and transparency

promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability

take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse

take all reasonable steps to prevent sexual misconduct.

Purpose of

code of

ethics

What is the purpose of a code of ethics?

A code of ethics is usually established by a

professional order as a way to protect the

public and the reputation of the professionals.

Indeed, people who breach their code of

ethics incur disciplinary actions that can range

from a warning or reprimand to dismissal or

expulsion from their professional order.

Key Ethical

Values

1. Trust Worthiness

2. Respect

3. Responsibility

4. Caring

5. Citizenship

Trustworthiness

Do what you say you'll do.

A person who is trustworthy exhibits the

following behaviours:

Acts with integrity

Is honest and does not deceive

Keeps his/ her promises

Is consistent

Is loyal to those that are not present

Is reliable

Is credible

Has a good reputation

Respect

Treat others better than they treat you.

A person who is respectful exhibits the following

behaviors: Is open and tolerant of differences

Is considerate and courteous

Deals peacefully with anger, disagreements,

and/or insults

Uses good manners

Treats others the way they want to be treated

Responsibility

Do what you are supposed to do.

A person who is responsible exhibits the

following behaviours:

Acts with self-discipline

Thinks before acting

Understands that actions create certain

consequences

Is consistent

Is accountable for actions

Fairness

Play by the rules.

A person who is fair exhibits the following

behaviours: Is open-minded and listens to

others

Takes turns and shares

Does not lay the blame on others needlessly

Is equitable and impartial

Caring

Show you care.

A person who is caring exhibits the following

behaviours:

Expresses gratitude to others

Forgives others

Helps people in need

Is compassionate

Citizenship

A person who is a good citizen exhibits the

following behaviours:

Cooperates

Shares information

Stays informed

Is a good neighbour

Protects the environment

Obeys the law

Exhibits civic duty

Seeks the common good for the most people

Pharaoh

Care

Disciplinary

Policy

If a staff member is found to be breaching the

company code of conduct policy, then these

steps are taken:

Meeting between Manager, Coordinator and

staff member.

Staff get to present their side of the story and

then both Manager and staff, evaluate the

situation.

Staff gets the first verbal warning. Gets verbal

warning again 2 times.

Meeting again and then the staff gets the first

and last written warning and if their behaviour

doesn’t change, then their employment is

terminated.

SELF EVALUATION

QUESTIONNAIRE

1. What do you believe compromises the ethical

workplace?

2.Tell me about a time that you were challenged

ethically.

3. What do you consider to be your most ethical

qualities?

4.What are examples of ethical and unethical

behaviours in the workplace?

5.What ethical qualities and behaviours do you

feel are essential in this industry?

6.You all have worked with people from different

cultures. What ethics and values did you find you

had in common, and where did you differ?

Self evaluation Questionnaire

7.Suppose you caught your friend cheating on an

exam. What would you do?

8. If you were in a situation where a co-worker was

doing something illegal or against company

policy, what would you do?

9.A child needs a blood transfusion, but his

parents’ religion prohibits it. The boy will die

without the transfusion. What do you do?

Code of

Conduct

Code of conduct is a set of rules outlining the

norms, rules, and responsibilities of, and or proper

practices for, an individual.

conduct is a code of conduct commonly

written for employees of a company, which

protects the business and informs the

employees of the company's expectational

practice.

Code of

Conduct

A code of conduct can be an important part

in establishing an inclusive environment , but it

is not a comprehensive solution on its own. An

ethical culture is created by the organization's

leaders who manifest their ethics in their

attitudes and behaviour.

An organization with an ethical culture provides

a culture that promotes ethical behaviour

among the members of the organization.

Privacy And

confidentiality

policy

The Privacy and Confidentiality Policy applies to all personal, health or sensitive information about individuals, collected, used, stored, disclosed, shared and destroyed by organisation , regardless of the format of the information.

A privacy policy is a statement or a legal document in privacy law that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data. It fulfils a legal requirement to protect a customer or client’s privacy. Personal information can be anything that can be used to identify an individual, not limited to the person's name, address, date of birth, marital status, contact information, ID issue, and expiry date, financial records, credit information, medical history, where one travels, and intentions to acquire goods and services.

Privacy And

confidentiality

policy

Confidentiality

Confidentiality is the protection of personal

information. Confidentiality means keeping a

client’s information between you and the client,

and not telling others including co-workers, friends,

family, etc.

How to keep

information safe

Examples of

maintaining

confidentiality include:

individual files are

locked and secured

support workers do not

tell other people what

is in a client’s file unless

they have permission

from the client

information about

clients is not told to

people who do not

need to know

clients’ medical details

are not discussed

without their consent

adult clients have the

right to keep any

information about

themselves

confidential, which

includes that

information being kept

from family and friends.

➢ name, date of birth, age, sex and address

➢ current contact details of family, guardian etc

bank details

medical history or records

personal care issues

service records and file progress notes

individual personal plans

assessments or reports

guardianship orders

incoming or outgoing personal correspondence.

Other information relating to ethic or racial origin, political opinions, religious or philosophical beliefs, health or sexual lifestyle should also be considered confidential.

The types of information that is considered confidential can include:

Importance of

confidentiality

Confidentiality is important for several reasons.

One of the most important elements of

confidentiality is that it helps to build and develop

trust. It potentially allows for the free flow of

information between the client and worker and

acknowledges that a client’s personal life and all

the issues and problems that they have belong to

them.

The Privacy Act 1988 (Privacy Act) was introduced to promote and protect the privacy of individuals and to regulate how Australian Government agencies and organisations with an annual turnover of more than $3 million, and some other organisations, handle personal information.

The Privacy Act includes 13 Australian Privacy Principles (APPs), which apply to some private sector organisations, as well as most Australian Government agencies. These are collectively referred to as ‘APP entities.

Policy that

Oversees

the Privacy

Principles

BREACHES TO

PRIVACY AND

CONFIDENTIALITY

POLICY

The new regime will increase the

maximum penalties for misuse of

personal information by entities covered

by the Privacy Act, from $2.1 million for

serious or repeated breaches, to the

greatest of $10 million.

Pharaoh Care

Code of

Conduct

Pharaoh

Care

Expectation

All elected officials, employees and volunteers

of Pharaoh Care are expected to take

responsibility for their own behaviours and to

facilitate a pattern of ethical behaviour in the

organisation. It is acknowledged that decisions

are not always straightforward and there will

be, on occasion, a need to balance

competing values. However, active and open

discussion of ethical issues and potential

dilemmas will foster a healthy organisational

culture and integrity in the workplace.

Securely store personal information provided by a client or employee.

Take reasonable steps to ensure this material is kept secure against:

loss

unauthorised access

use

modification or disclosure

misuse.

Use personal information only for the purposes for which it was collected. Do not disclose personal information to another party unless the individual is aware of, or has consented to, the disclosure.

Keep information about all service provision confidential within the organisation. Do not disclose information associated either directly or indirectly, to the organisation to external parties unless authorised by the Manager or Supervisor.

Pharaoh care

Privacy and

confidentiality

Practices

What have

we learnt

from this

session?

What is code of ethics.

2.What is NDIS code of ethics.

3.Purpose of code of ethics.

4.Code of conduct.

5.Principles of code of conduct

6.Privacy and Confidentiality Policy

7.How to keep information Safe.

8.Types of information that is considered

confidential.

9.Importance of Confidentiality

10.Regulation that Oversees the Privacy Principles

11.Breaches to Privacy and Confidentiality Policy

12. Pharaoh care Code of Conduct and

Practices.

13. Pharaoh Care Disciplinary Policy& Practices