ACI World Report - November 2014

AIRPORTS COUNCIL

I N S I D E T H I S I S S U E Message from Angela Gittens Director General ACI World ACI Sound Bites Quotes from Regional Heads

US Customs and Border Protection launches initiative to expand preclearance operations to new locations

North American airport industry commends TSA Administrator Pistole his service

AeroParker interviews Nolan Hough Commercial Director Car Parks and Ancillaries at Manchester Airports Group

Ivory Coast Transportation Minister visits ACI World offices following Abidjan APEX visit Strong summer for passenger traffic air freight perseveres in August

ACIrsquos Emergency Preparedness and Contingency Planning Handbook now available

International Aviation Womens Associationrsquos 26th Annual Conference ACI Asia-Pacific Regional Environment Committee (REC) meeting in Hong Kong

Featured ACI Global Training courses ACI Global Training course calendar (November 2014 - December 2015)

ACI Events calendar (November 2014 - April 2015)

NOVEMBER 2014

World Report

2 ACI World Report ndash November 2014

ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin AmericandashCaribbean

ACI Europe

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Suite 1810 PO Box 302Montreal Quebec H4Z 1G8 Canada

Tel +1 514 373 1200Fax +1 514 373 1201

EDITORS

Brent Taylor Manager Digital Marketing amp Communicationsbtayloraciaero Ryan White Manager Communications rwhiteaciaero

3ACI World Report ndash November 2014

Having returned from an excellent and well-attended ACI-Africa Annual Assembly Conference and Exhibition in Durban ldquoSouth Africa on the theme of Service Excellence ndash the Key to the Futurerdquo and a World Governing Board meeting where we were exhorted by the Board to set stronger goals for passenger advocacy received a presentation on the activities of the ACI World Facilitation and Services Standing Committee and having read ACI-EUROPErsquos guidance document on ldquoGuidelines for Passenger Services at European Airportsrdquo which has world-wide applicability it occurs to me that our Members and ACI itself spend a great deal of time and resource on enhancing the passenger journey through our airports

Virtually every ACI World Standing Committee has on its agenda projects that have as their objective smoothing passenger flow improving the passenger journey and enhancing the passenger experience And of course ACIrsquos longstanding Airport Service Quality (ASQ) passenger satisfaction benchmarking programme provides the measure of how successful airports are in achieving such objectives

The World Facilitation and Services Committee has the bulk of the work

when it comes to passenger flow Indeed last year the ACI World Board approved Recommended Practice (RP) 300A12 ldquoManual Measurement of Passenger Service Process Times and Key Performance Indicators (KPIs)rdquo developed by the Facilitation and Services Committee The document provides airports a simple yet systematic set of manual measurement methods to objectively determine how long it takes passengers to go through various processes at their airport and identify and hopefully cure bottlenecks that passengers encounter

The Committee is currently working on the development of guidelines for automated passenger flow measurement The Committee Chair Mr Juumlrgen Waumlechtler General Manager of Operations at Hamburg Airport presented to the World Governing Board the recommended strategy to guide the Committeersquos work plan for the next two years The Committee is looking to identify passenger needs and expectations for different demographic segments establish recommendations for inclusion of passenger service quality metrics in Service Level Agreements for airport operators airlines and other service providers and provide data to support passenger advocacy efforts An ambitious agenda focused where it should be

Message from Angela GittensDirector General ACI World

Dear Colleagues

CONTINUED ON THE NEXT PAGE


As wersquove discussed earlier ACI under the guidance of the Security Committee has teamed with the International Air Transport Association (IATA) in embarking on the Smart Security programme which seeks to improve aviation security particularly the passenger screening process to make it more risk-based efficient and entailing less hassle for the passenger The projects are both short term and long term involving deployment of new technology industrial engineering of processes and integrating process and technology in the real environment Success will mean a better journey for the passenger faster and more secure

The Safety and Technical Committee with support from the IT Committee is overseeing the promotion of Airport Collaborative Decision-Making (A-CDM) a combination of technology and processes that enables real-time communication among the role players on the airport platform that drive performance It ldquoconnects the dotsrdquo from air traffic management airline dispatch ground service operations and airport operations Along with greater efficiency and faster recovery from irregular operating conditions it enables the airline and the airport to provide the passenger with a reliable journey

There is much more going on in these and the other Committees at the World and Regional levels that demonstrate the customer focus that ACI maintains on a daily basis mirroring the priority of its Members Some of the highlights of this customer focus can be viewed on the PassengersPlus website

As a reminder this month is the ACI Latin America-Caribbean Annual Assembly Conference and Exhibition to be held in the beautiful city of Cancun Mexico 8ndash11 November Most appropriately the theme is ldquoAirports Contributing to the Development of Sustainable Tourismrdquo At the conference will be a special commemoration for the late Philippe Baril former President of ACI-LAC and long-term ACI and ACI Fund manager and supporter I hope you will join us

Angela GittensDirector GeneralACI World

CONTINUED FROM THE PREVIOUS PAGE


ldquoA significant proportion of our members are small and emerging airports and we equally value their contributions to the industry Airports whether large or small serve a key role in the transportation of people and goods However operating large airports can be very different from operating smaller airports

The small and emerging airports seminar which took place in Bali at the end of October is dedicated to addressing the common interests and concerns of this airport group in the Asia-Pacific region The discussions in Bali have helped us shape the future of our industry especially in the growth and challenges we face in Southeast Asiardquo

Patti Chau Regional Director ACI Asia-Pacific(on the ACI Asia-Pacific Small and Emerging Airports Seminar which was held in Bali from 20ndash22 October)

==================================================================== ldquoAirports work hard to serve the passengers traveling through their terminals every day We are proud of the work we do to build cooperative relationships between the traveling public and the government agencies that use airport facilities to ensure safety and security in the United States

The Obama Administrationrsquos plans regarding enhanced screening for Ebola by US Customs and Border Protection and the Centers for Disease Control and Prevention is a positive step in protecting health and security without impeding travel Airports will continue to actively coordinate with government and public health officials as they continue to serve their passengersrdquo Kevin M Burke President and CEO ACI-North America(responding to the US governmentrsquos effort to prevent the spread of Ebola in the United States) ==================================================================== ldquoThe 23rd Annual ACI Latin America-Caribbean Assembly Conference and Exhibition to be held from 8ndash11 November in Cancun Mexico is organized around the theme lsquoAirports contributing to the development of sustainable tourismrsquo The event will feature airport CEOs managers service and equipment providers civil aviation authorities and airline representatives from all over the region and is an excellent forum for discussion of high-priority industry topics Irsquom looking forward to welcoming delegates and exhibitors to Cancun under the kind patronage of Aeropuertos del Sureste for what will surely be a productive four daysrdquo Javier Martinez Director General ACI Latin America-Caribbean(on the benefits of attending the upcoming ACI Latin America-Caribbean Assembly Conference and Exhibition to be held from 8ndash11 November in Cancun Mexico)

ACI SOUND BITES


ldquoHealth security is paramount and we trust that in their meeting later this week Health ministers will ensure that actions are properly thought through and fully coordinated across Europe and beyond Otherwise we risk ending up with an inefficient patchwork of measures with negative implications for passengers and airport operationsmdashfor an unspecified period of time and with no guarantee of successrdquo A clear efficient and fully coordinated response at the EU level is the way forward Europersquos airports support a dual approachmdashone supporting efforts to contain and eradicate the virus at source and two communicating effectively to the public the measures that are being put in place and what they need to do to play their part and stay saferdquo

Olivier Jankovec Director General ACI EUROPE(voicing his support of an EU-coordinated approach to the Ebola outbreak) ==================================================================== ldquoThere are large discrepancies across the continent with some very high and low levels of services and standards partly attributed to different cultures languages and geographical dimensions With so much happening economically in Africa in the next few years airports will play a hugely important role and will have priority attentionrdquo Ali Tounsi Secretary General ACI Africa(speaking at the 23rd ACI Africa Annual General Meeting Conference and Exhibition in Durban South Africa on the increasingly important role that airports will play in Africarsquos future)

WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY

Abidjan bull Abu Dhabi bull Ahmedabad bull Antigua Athens bull Beijing bull Bucharest bull Chennai bull Cluj Cork bull Dublin bull Guwahati bull Haikou bull Jakarta Kolkata bull Lomeacute bull Lusaka bull Maputo bull Medina

Mauritius bull Nouakchott bull Ouagadougou bull Quito

San Pedro Sula bull Seattle bull Toronto

Request an ACI Safety Review today

wwwaciaeroapex


US Customs and Border Protection (CBP) has launched an initiative to expand preclearance operations to new locations toward the goal of preclearing one out of every three US-bound travelers by 2024 In partnership with foreign airport authorities host governments and domestic and foreign air carriers CBP is working to identify opportunities for expansion that enhance joint security and facilitate travel and commerce while also supporting stakeholdersrsquo service goals and improving the passenger experience

What is preclearance

Through preclearance the same immigration customs and agriculture inspections of international air passengers performed on arrival in the United States are instead completed before departure at foreign airports Passengers arrive at different times to undergo preclearance as opposed to requiring clearance all at once on arrival in the United States This creates efficiencies through a self-metering effect As a result more passengers may be cleared with shorter wait times and fewer resources

Currently preclearance operations exist at 15 foreign airports in six different countries preclearing over 16 million passengers per year This has not only created significant benefits for air passengers airports and air carriers in the United States and abroad but has also increased global aviation security and economic growth

Why preclear

Preclearance airports like Dublin Airport benefit from growing transfer traffic to the United States and more routes to a greater number of US destinations In addition to the benefits of higher passenger volumes air carriers operating precleared flights are able to increase usage of US domestic gates avoid towing aircraft between terminals and reduce exposure to fines which all help to reduce costs and get aircraft back in the air faster

For passengers preclearance provides a more streamlined predictable experience Arriving at a preclearance airport as a departing or connecting traveler passengers can use some of their pre-boarding time to complete the preclearance process On arrival in the United States precleared passengers are able to quickly transfer to a connecting flight or promptly exit the airport TSA-equivalent aviation security screening at preclearance

US Customs and Border Protection launches initiative to expand

preclearance operations to new locations


Preclearance has natural efficiencies that help to maximize the use of resources and improve

the passenger experience while also enabling a more proactive approach to international safety

and security concerns


airports eliminates the need for precleared passengers to undergo additional security screening before boarding a connecting US flight and their bags are transferred seamlessly to their final destination

In the face of persistent and emerging international threats ranging from terrorism to Ebola preclearance provides the United States and our international partners critical opportunities to jointly identify and address these threats at the earliest possible point Furthermore with each new route between US and foreign cities generating up to US$720 million annually for a city and its surrounding area preclearance has the potential to create significant economic benefits for the United States and our foreign partners

The preclearance expansion process

Beginning in October 2014 CBP will administer a process to evaluate and prioritize an initial set of potential preclearance locations CBP intends to enter into negotiations regarding these select locations in 2015 From initial interest to implementation the process can take up to three years

In coordination with CBP foreign airport authorities have the opportunity to design a preclearance model that accommodates their airportrsquos unique operating environment and service goals while satisfying the requirements to accomplish CBPrsquos mission Preclearance can be designed to accommodate existing benchmarks such as minimum connection time while allowing choice as to the number of flights and passengers that will be precleared and hours of preclearance operations CBPrsquos requirements for preclearance provide substantial room for innovation including the integration of technological solutions like Mobile Passport Control and process improvements like better queue management With an innovative preclearance model preclearance operations can add as little as 30 seconds to the majority of passengersrsquo pre-boarding experience

Foreign airport authorities that are interested in initiating the process to establish preclearance operations at their location are encouraged to submit a letter detailing their interest to CBP at preclearancecbpdhsgov by November 30 2014 ---------------------US Department of State ldquoOpen Skies Partnershipsrdquo httpwwwstategovdocumentsorganization159559pdf from a private study


A CBP officer preclears passengers for entry into the United States at Toronto Pearson

International Airport

Current guidance for stakeholders interested in preclearance expansion is available at

httpwwwcbpgovborder-securityports-entryoperationspreclearance


congratulates

Seattle-Tacoma International Airport1st North American airport certified

FOLLOW US ON AirportCO2

Airports responding to climate change

wwwairportcarbonaccreditationorg

ACA advertsindd 2 22102014 1610


Airports Council International-North America (ACI-NA) on 16 October commended Transportation Security Administration (TSA) Administrator John Pistole on the news of his retirement from the agency

ldquoOn behalf of Airports Council International-North Americarsquos airport and associate members I sincerely thank Administrator Pistole for his steadfast leadership of the Transportation Security Administration these past four yearsrdquo said ACI-NA President and CEO Kevin M Burke ldquoWhen I joined ACI-NA at the beginning of 2014 Administrator Pistole was one of the federal officials with whom I first met and I very much value the strength of the partnership I was able to build with him and the TSA senior leadership team in such a short timerdquo

Administrator Pistole has been an honorable and diligent public servant during a very complicated chapter in US history Most notably for ACI-NArsquos membership and the millions of passengers who travel through North American airports his leadership in implementing effective risk-based security initiativesmdashsuch as TSA PreChecktrademdashhas established a strong foundation for more efficient screening protocols without

sacrificing the security of the traveling public

ldquoWe look forward to President Obama soon nominating a successor who will further enhance industry collaboration on innovative security solutions for the full benefit of all Americansrdquo Burke said ldquoOur strong and productive partnership with TSArsquos senior leadership team continues during these remaining months of Administrator Pistolersquos tenure to ensure a seamless transitionrdquo

North American airport industry commends TSA Administrator Pistole for his service By Scott Elmore Vice President Communications and Marketing ACI-NA

TSA Administrator John Pistole addresses the boards of ACI-NA and ACI Europe during a

joint meeting held in conjunction with the 2014 ACI-NA Annual Conference and Exhibition in

September 2014


Q Today commercial and parking airport executives are aiming for car parks with cutting-edge technology easy-to-find spaces filled with satisfied passengers who pre book spaces and ancillaries online or via mobile devices creating steady new and incremental revenue streams as well as increasing roll up revenues delivering higher parking yields per passenger There has been much published about the challenges airports currently face What changes have you seen in non-aeronautical revenues in the past five years

A Aeronautical yield is difficult to grow due to the increasing cost of fuel taxes and competitive market Airlines are looking to airports to reduce charges wherever possible however airports need to be able to maintain and improve their infrastructure Airports across the world need to increase non-aeronautical revenue to undertake infrastructure investments and ensure overall yield growth As with most airports Manchester Airports Group (MAG)

wants to improve a number of areas such as the products we offer our terminals and our runway and taxi-way facilities As a result non-aeronautical revenues are becoming a bigger part of providing the necessary cash to undertake these works

The biggest challenge in the non-aeronautical segment is that itrsquos a highly competitive market We have to ensure we have the best products at great prices Our competitors can vary from ldquokiss and flyrdquo which is when customers are picked up and dropped off on the forecourt to taxi bus coach rail and off-airport car parking operators We just need to make sure that we remain competitive and offer the products and services our customers want

Q What would you say has been the biggest challenge faced by MAG in car parking over the past 12 months

A I think one of the biggest challenges MAG has had is simply keeping up with customer demand Modal share growth has been really strong and customers have responded well to what wersquove provided them

In terms of our Airport Service Quality (ASQ) scores our rating against our peer airports is superb In our benchmark of 15ndash25 million passengers Manchester Airport actually ranks number one for the first and second quarter of this year for both ldquovalue for moneyrdquo and ldquoparking facilitiesrdquo MAG is at the top of all airports in its benchmark which is a fantastic accolade to have It just proves that not only are we bringing the right products and services to our customers but wersquore also pricing them in the right way

AeroParker interviews Nolan Hough Commercial Director Car Parks and Ancillaries at Manchester Airports Group Hough discusses what lies ahead in the airport parking world and how this will affect consumers and clients

Nolan Hough Commercial Director Car Parks and Ancillaries Manchester Airports Group



Q What are biggest differences between the UK Europe and North America with regard to airport car parking and in particular pre-book parking And if anything what can we learn from them

A I think the UK market is slightly ahead of Europe in terms of the pre-booking market European airports are beginning to pre-book more readily now and I think thatrsquos because customers are becoming more comfortable with the process Itrsquos also a way for airports to challenge the highly competitive landscape I think that the UK has been leading the way with pre-book parking and yield management and is a key component of your overarching commercial strategy for car parking

One thing the UK and Europe can learn from US airports is the way in which they invest in their physical assets US airports have fantastic infrastructure and I see a massive opportunity with pre-book to unlock the potential of these assets

Q What strategies do you see being implemented to raise consumer confidence that passengers are getting a good deal when they book their parking directly with an airport

A We have a simple price promise to our customers you wonrsquot find our products anywhere cheaper If you book with the airport you also have the ability to bundle ancillary products such as fast track and lounge

Q Manchester Airport is currently the third largest airport in the country with over 21 million passengers using the airport annually What issues affect passenger purchasing of non-aeronautical ancillaries

A I think one of the biggest challenges is just awareness of our products and how competitive they actually are Itrsquos how we continually reach customers and let them know that we have great products at great prices We believe wersquove got the right mix now itrsquos just how we tell

people about that According to our research customersrsquo overarching perception of airport parking is that itrsquos too expensive Actually once customers realize how cost-effective pre-booking a car parking space is they are generally willing to convert from other modes When you look at the size of our valet parking business (meet and greet) at Manchester Airport we have over 12000 vehicles parked at any one time during the summer months and process almost 2500 cars each day

Q What do you see for the future of the MAG Car Park and Ancillaries Division

A Wersquove got some really exciting strategies for the future of our car parks business There are many more customers out there that we believe we can convert to parking if we continue to build the right capacity and give them the right products Wersquore going to continue to invest in the best technologies with the right business partners

Wersquove got a really strong strategic partnership with AeroParker Theyrsquore our technology provider of choice There are a number of e-commerce platforms we could work with but every time we look at an alternative vendor we just seem to come back to AeroParker We really see car parking as more than just asphalt and barriers Itrsquos a ldquobig datardquo business with commercial and operational analytics yield management forecasting and optimizationmdashit really is a full end-to-end business in its own right

Q What do you think the parking passengerrsquos journey from booking to airport and home again will be in 2020

A 2020 isnrsquot that far away I just think our technology will become more integrated into the whole terminal experience Customers will continue to use a mediummdashbe it mobile VMS or something elsemdashto ensure they have the information and ability to tailor their journey through the airport This probably will evolve to a more hands-free experience with biometrics and virtual reality-type technologies




But most of all what we want to do is make the customersrsquo journey and experience as easy as possible So for example if theyrsquove booked a car parking product and they are running late we want to be able to respond to them as they are a valued customer Wersquoll arrange to help them by offering one of our closer products to the terminal with fast track though security We could have airport support technologies telling the customers when their next connection bus is likely to arrive and the time needed to clear security We would send relevant retail information to customers that they want to see Itrsquos about bringing all our technologies together

Apps are one way to go but this is a fairly congested space and the lifespan of an app is fairly short-lived I think technologies will prevail whereby we can help our customersrsquo journey through the airport We want to make all of the airports in our group offer the best experience What makes customers happy is when they feel absolutely in control of their journey

Q Recently ACIrsquos Airport Carbon Accreditation programme stated that 60 of an airportrsquos carbon footprint is landside How do you think pre-book parking fits in the MAG carbon management strategy

A I think carbon management absolutely fits into our strategy because two of our biggest airport services are ldquokiss and flyrdquo and taxis representing more than 50 of all of our passengers Both require customers to be dropped off and then picked up resulting in two return journeys to the airport per group If we can encourage customers to park theyrsquore making half the journeys of these alternative modes This significantly reduces carbon emissions and is a massive part of our carbon management agenda if we can accomplish this

Q Is there anything else you want to share that you think is important for B2B customers to know

A I think itrsquos important that we understand that technology platforms are just one component

of your strategy in terms of driving revenue Itrsquos also about product and pricingmdashhow you yield manage effectively If you have the right yield managers business development teams planners and data analysts car parking is just a fantastic opportunity It should definitely be high on any airportrsquos agenda in terms of future investment

About AeroParker

Launched in 2000 AeroParker is specialist trusted online and mobile software enabling airports to offer passengers a slick and easy

way to pre-book and pay for airport car parking and ancillaries in a single basket no matter

what device or screen size is being used AeroParker is uniquely feature-rich including advanced auto-yield management for flexible

tariff setting and a market-leading promotional code engine and delivery tool together with full

reporting and analytics With over a decade driving non-aeronautical revenues for airports

AeroParker has a proven track record in generating real return on investment

For further information contact jonkeefeaeroparkercom



Ivory Coast Transportation Minister visits ACI World offices following Abidjan APEX visit By Michael Rossell Director ICAO Relations ACI World

On 29 September ACI World had the privilege of welcoming Mr Gaoussou Toure the Transportation Minister for the Ivory Coast (Cote DrsquoIvoire) accompanied by Moumouni Dieguimde the ICAO Council Member for Burkina Faso and also supporting other States in that region as well as the Ministerrsquos entourage of local and national officials

The Minister came to thank Angela Gittens ACI World Director General personally for the contribution she and her team had made to airport safety at Abidjan through the Airport Excellence (APEX) in Safety visit earlier in the year The Minister noted that he had established a Ministerial Commission to act on the recommendations from the

APEX Report The Commission meets weekly to assess progress against the corrective action plan

The Minister said he hopes that the actions taken will allow the airport to be certified to Category 1 through the US FAA before the end of the year He also noted that he is trying to develop air services with the US through Atlanta Abidjan had previously been twinned with Atlanta and he reflected on whether this might be revived

The Minister concluded as he had started with fulsome thanks and a round of photographs to mark his visit

(from right) Angela Gittens Director General ACI World and Gaoussou Toure Transportation

Minister Ivory Coast met this month at ACI Worldrsquos offices in Montreal

Officials from the Ivory Coast along with ACI World staff at the ACI World offices in Montreal

For more information on Airport Excellence (APEX) in Safety

please visit

httpwwwaciaeroapex


Strong summer for passenger traffic air freight perseveres in AugustAccording to the latest statistics available from ACI World passenger traffic for the month of August increased by 53 This was slightly above the twelve month growth trend of 47 Airports also reported an increase of 67 in international passenger traffic while domestic passenger traffic increased by 4 as compared to August 2013 European airports showed strong growth in passenger traffic in August at 74 While this represents a recovery in air transport demand over the previous year for certain airports that were beleaguered by weakened economies in the Euro area in 2013 Turkish and Russian airports remain some of the major contributors to overall growth for the region In particular the two Russian airports based in Moscow (DME and SVO) experienced double-digit growth of over 30 in August Similarly African airports also experienced a strong recovery in passenger traffic Despite the adverse effects of the Ebola crisis on air transport in western parts of the African continent Northern Africa has rebounded after a bleak period in passenger numbers for 2012 and 2013 From the eve of the Egyptian army-led overthrow of President Morsi to its aftermath the tourist economy was crippled as passenger traffic dropped significantly in 2013 Cairo (CAI) and Hurghada (HRG) two of Egyptrsquos major airports saw passenger traffic jump back by 24 and 767 respectively for the month of August Overall African passenger traffic increased by 108

The Middle East also achieved robust growth of 9 for the month Latin America-Caribbean North America and Asia-Pacific had more moderate growth levels at 45 39 and 33 respectively Air freight continues to be in recovery mode as growth levels have risen above trend The overall accumulated volumes for the last twelve months rose by 36 while August freight volumes jumped up by 58 Although weakness remains in the domestic air freight markets the trans-border shipment of air freight posted robust gains in August International freight volumes jumped up by 75 This coincides with an expansion in international trade activity and increasing business confidence With Brazil slipping into a recession Latin America-Caribbean experienced a decline in volumes by 17 in August That being said all other regions achieved gains in freight volumes

Dubai World Central (DWC) the Middle Eastern airport that is poised to surpass all other airports in terms of freight and passenger capacity is now a major contributor to overall growth in freight volumes for the region Although it has only recently commenced operations in August alone air freight volumes at DWC have quintupled to over 80000 metric tonnes as compared to the previous year Month after month with increased operations DWC is moving up the ranks to be among the busiest international freight airports in the world

ACI Economics

Despite the adverse effects of the Ebola crisis on air transport in western parts

of the African continent Northern Africa has rebounded after a bleak period in

passenger numbers for 2012 and 2013


Although weakness remains in the domestic air freight markets the trans-

border shipment of air freight posted robust gains in August


Asia-Pacific also posted strong increases in volumes at 82 for the month of August The worldrsquos largest air freight hub Hong Kong (HKG) increased volumes by 86 for the month Europe and North America had more modest growth levels at 33 and 21 respectively Africa only inched up slightly in overall freight volumes with growth of 05 year over year

ldquoDespite some of the downside risks that have persisted in 2014 such as the heightened tensions between Russia and Ukraine and the escalating geopolitical threats in the Middle East passenger traffic has remained relatively resilient with above average growth for the month of August Notwithstanding the Ebola

outbreak if not contained in the short run may further depress traffic flows beyond the existing routes to and from the affected areasrdquo said ACI Worldrsquos Economics Director Rafael Echevarne ldquoSimilarly air freight volumes also posted above average growth rates Although growth in domestic freight volumes in Europe and North America showed weakness in August international freight volumes showed robust growth in most regions particularly at airports in the large exporting nations of the Asia-Pacificrdquo

SUMMARY WORLDWIDE TRAFFIC RESULTS August 2014 ( CHANGE)

August 2014 over August 2013 Year to Date 2014 12-Month Rolling Year

PaxFlash

International Passenger 67 58 57

Domestic Passenger 40 39 39

Total Passenger 53 47 47

FreightFlash

International Freight 75 57 41

Domestic Freight 21 25 22

Total Freight 58 48 36

ldquoDespite some of the downside risks that have persisted in 2014 such as the heightened tensions between Russia and Ukraine and the escalating geopolitical threats in the Middle East passenger traffic has remained

relatively resilient with above average growth for the month of Augustrdquo

~ Rafael Echevarne Director Economics amp Programme Development ACI World

ACI World Statisticswwwaciaeroairport-statistics

For regional results and trend graphics of passenger and freight traffic from July 2014 please click here



AVAILABLE FOR PURCHASE NOW

ACI ANNUAL WORLD AIRPORT TRAFFIC REPORTA COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC

Over 1900 airports More than 150 countries

Call +1-514-373-1200 or visit wwwaciaeropublications to place your order today

The complete report is now availableThe 2013 ACI World Airport Trac Report provides comprehensive analysis of trends rankings and trac statistics for over 1900 airports in more than 150 countries by three thematic areas passengers cargo (freight and mail) and aircraft movements International and domestic trac breakdowns are presented as well

2013


Every airport Every passenger Every movement

Data at your f ingertips

From the movements of passengers and cargo to the analysis of airport economic data ACI oers an array of statistical services to customize any data set based on client needs and preferences If you prefer derived trac indicators measures of trac seasonality airport rankings comparative airport user charges or simply just a raw data set for a specic group of airports and time series simply send your request to publicationsaciaero or call+1-514-373-1200

You may also subscribe to one of ACIrsquos agship publications covering comprehensive monthly or annual airport statistics at wwwaciaero

For a list of organizations already turning to ACI for data please contact us

wwwaciaero +15143731200

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M

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CM

MY

CY

CMY

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ACI_StatsAd_2014_ACIMonthlypdf 1 43014 1230 PM


ACIrsquos Emergency Preparedness and Contingency Planning Handbook now available By David Gamper Director Safety amp Technical ACI World

ACI Worldrsquos Emergency Preparedness and Contingency Planning Handbook is now available for order here The handbook has been written by members of the ACI World Safety and Technical Standing Committee bringing together best practice knowledge and experience from aerodromes around the world

This indispensible resource contains recommendations for emergency response planning based on with Standards and Recommended Practices and guidance material published by the International Civil Aviation Organization (ICAO) The handbook also contains viewpoints and best practices from The International Air Transport Association (IATA)

In addition to the chapters on the emergency planning phase and the emergency response itself the handbook covers the roles and responsibilities of aerodrome operators and the role of ICAO and its Member States It also outlines the coordination of emergency response plans with other organizations whose processes interface with the aerodrome during an emergency In line with established expectations of safety management systems the handbook stresses the importance of documenting all processes related to emergency response planning

The handbook covers training for all personnelmdashboth those involved

in drafting the emergency response plan and those responding to an emergency Furthermore the substantial annex from IATA contains best practices for media communication and a discussion of the ways in which aerodrome operators can approach the subject of social media during emergencies

For more information or to purchase please visit

httpwwwaciaero

PublicationsNew-Releases


Emergency Preparedness and Contingency Planning

HANDBOOKFirst Edition 2014

NOW AVAILABLE FOR PURCHASE

To order your copy contact us at publicationsaciaero


On 23 September 2014 Airports Council International signed an agreement with the International Aviation Womens Association (IAWA) with the intention of working collaboratively on education training and job opportunities in the airport sector IAWA is an international organization founded in 1988 whose primary intention is to bring together women of achievement in the aviation industry and promote their advancement internationally through the establishment of a worldwide network of aviation professional contacts Its membership consists of women who hold management and executive level positions in the aviation and aerospace industry

Recently I had the pleasure of attending their 26th Annual Conference held in Seattle Washington The Conference was attended by over 250 women from 18 countries representing 180 companies from several different sectors within the aviation industry As a result of the new partnership ACI World with the help of ACI-NA had the privilege of organizing a session solely dedicated to the airport sector with a panel made up of four very successful female airport CEOs Deborah Ale Flint Director of Aviation Port of Oakland Bonnie A Allin PresidentCEO Tucson Airport Authority Joyce F Carter President and CEO Halifax International Airport Authority and Gina Marie Lindsey Executive Director Los Angeles World Airports

Deborah C McElroy Executive Vice President of ACI-NA the moderator for the panel engaged the panellists with a series of questions centered at explaining the

intricacies and complexities airports face What really caught the attention of the attendees was when each panellist was given the floor to explain a time in their airport careers when they faced a challenging situation and how they managed that situation Based on the ensuing discussions it was rewarding seeing how well received the session was and the amount of interest and dialogue it attracted On a side note a scholarship for the Airport Operations Diploma Programme was awarded to Ms Michelle Northcutt from Locke Lord

If you wish to obtain more information on IAWA or how to become a member please click here

International Aviation Womens Associationrsquos 26th Annual Conference By Melisa Monje Manager Global Training ACI World

IAWArsquos 26th Annual Conference was attended by over 250 women from 18 countries

representing 180 companies from several different sectors within the aviation industry


The programme consists of six specialized five-day courses on airport safety and is specifically designed to meet the needs of airside operations and safety managers including developing implementing and operating effective Safety Management Systems (SMS) at their airports

bull GSN 1 - Safety Management Systems bull GSN 2 - Airside Safety and Operationsbull GSN 3 - Emergency Planning and Crisis Management bull GSN 4 - Working with Annex 14bull GSN 5 - Advanced Safety Management Systems bull GSN 6 - Aerodrome Auditing and Compliance

All classroom sessions make extensive use of pictures case studies and films to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations

Programme Structure

Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma

GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence within a three-year timeframe

GSN Advanced (Gold) Diploma ndash Complete GSN 4-6 in any sequence within a three-year time-frame You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma

Register for a GSN course today

Do you have the right competencies to be anairport safety professional

Advance your career with the GSN Diploma Programme

bull GSN 1 - Safety Management Systems

bull GSN 2 - Airside Safety and Operations

bull GSN 3 - Emergency Planning and Crisis Management

bull GSN 4 - Working with Annex 14

bull GSN 5 - Advanced Safety Management Systems

bull GSN 6 - Aerodrome Auditing and Compliance

The leading airport management and operations education provider

Global Safety Network (GSN) Diploma Programme

trainingaciaero

httpwwwaciaeroGlobal-Training

+1 514-373-1200

To find out more information please contact us at


By chance I was transiting through Hong Kong at the time of the 4th Asia Pacific Regional Environment Committee (REC) meeting and was able to attend The REC is only in its second year and while finding its feet is taking on some very interesting topics

Environmental management approaches for airports in Osaka and Indonesia were presented to the group progress on noise issues was presented for both Taiwan and Thailand Narita introduced a new waste management initiative to address liquids

in garbage bins and Dr Mark Watson of Cathay Pacific provided an airline perspective of airport environmental issues stressing the need for collaboration on many issues The Region has embraced Airport Carbon Accreditation and Hong Kong made a presentation on how its carbon management programme positioned it to achieve Level 3 Accreditation ACI Asia-Pacific Regional Director Patty Chau took the opportunity to present Stephanie Bolt with the Level 2 accreditation certificates for Adelaide and Parafield Airports

ACI Asia Pacific Regional Environment Committee (REC) meeting in Hong Kong By Xavier Oh Senior Manager Environmental Protection ACI World

Regional Environment Committee meeting delegates on a solar-powered staircase that has been successfully trialed by JASL Limited during the tour of environmental facilities at HKIA



The REC is currently working with IATA on a Standard Operational Practices document for both airlines and airports dealing with the processing and recycling of deplaned waste Issues to cover include sorting bagging handling and addressing the requirement in some jurisdictions to incinerate all deplaned waste from international flights This work is likely to be useful for airports outside the Asia-Pacific region and I will be working to coordinate their contributions The meeting host Hong Kong International Airport is in the process of obtaining approval for a new third runway One issue of local concern is the impact of the expansion on the small local population of Chinese White Dolphin Having studied these rare mammals since its original development in the 1990rsquos HKIA has substantial data on their number and habits The new runway will be built on new areas of reclamation near the existing artificial island but new

techniques will be used to avoid dredging large areas of existing mud on the sea floor The airport will also sponsor the establishment of significant areas of new marine reserves that will link several small existing marine parks A highlight of the REC meeting was an afternoon boat tour to view the Chinese White Dolphin in the waters off Lantau Island Despite the name the dolphins are born dark grey and become progressively lighter and pinker as they mature We sighted at least half a dozen dolphins including a mother and baby in an area where they are commonly seen despite being under the western flight path of the airport The tour served as a timely reminder to the members of the REC of our collective mission to support the operation and growth of our industry while minimizing the impact on our natural environment

During the tour delegates had the opportunity to view the Chinese White Dolphin in the waters off Lantau Island



Redefining the Levels of Service (LoS)For more than 40 years the Airport Development Reference Manual (ADRM) has defined excellence in airport design for thousands of users worldwide Now IATA in collaboration with ACI is making a great product even better The 10 th Edition ADRM has been completely redesigned with new features in an interactive CD ROM

IATA-ACI Airport Development Reference Manual

10th Edition gtgtgt 1st Roll-Out

ORDER NOW AND SAVE US$300

Join the ADRM Community for free at wwwiataorgadrm

Additional 10 OFF for ACI

airport members Use promo code

ADRM10-ACI


The ACI Guide to Airport Security

Assessment of Human Factors in Checkpoint Security

The ACI Guide to Airport SecurityAssessment of Human Factors in Checkpoint Security

New from ACI

bull Developed to equip airportsrsquo security teams with a deeper understanding of human factors that contribute to effective passenger screening

bull Covers organization structures and work processes the technology component and the interface between man and machine and how to optimize the screening checkpointrsquos working environment

bull Includes leading industry practices and assists airports benchmark their strengths and weaknesses

wwwaciaero +1 514 373 1200

For more information or for a preview of the document please visit httpwwwaciaeroPublicationsNew-Releases


2014 ACI GLOBAL TRAINING COURSESGSN 4 - Working with Annex 14 This course is ideally suited for Airside Safety Personnel and Planners who have already gained a basic knowledge of Airport Operations and Aerodrome design and who will be required to implement the Standards and Recommended Practices contained in ICAO Annex 14mdasheither through their Safety Management System or as part of new aerodrome development Our experienced instructors will explain the complexities of the document through Case studies and practical experience gained from working at small medium and large airports throughout the world More information raquo

Dates Location MemberWBP Price Non-Member Price10-14 November 2014 Zagreb Croatia $ 1450 USD $ 2100 USD

Airport Route Development and MarketingNot only improving the function of an airport as a connecting point for the local economy to the world a well-developed route network is also the key to commercial success for an airport Incoming and outgoing air services and passenger streams will stimulate not only the revenues from the aviation business but also increase the non-aeronautical revenue streams of the airport and the overall market value of the airport as a place to do business The course is designed to enhance and update your knowledge on how to successfully approach airlines in order to attract them to fly to your airport More information raquo

Dates Location MemberWBP Price Non-Member Price

23-25 November 2014 Abu Dhabi UAE $ 950 USD $ 1450 USD GSN 1 - Safety Management Systems The objectives of this course are to provide a comprehensive overview of Safety Management Systems (SMS) and offer an understanding on how to implement it correctly in your airport environment This course will also offer the essential guidance on establishing implementing and enhancing an SMS Furthermore it will explain the necessity for an SMS in the inter-structural relations and in the operations of an airport More information raquo

Dates Location MemberWBP Price Non-Member Price24-28 November 2014 New Delhi India $ 1450 USD $ 2100 USD

Airport Communications and Public RelationsAirports are probably the most complex organizations in aviation Airports are often presented as a city within a city where anything can happen and sometimes does Airport managers must have the capacity to deal with complex and sometimes political issues The Airport Communications amp Public Relations course prepares airport professionals and managers to deal with the communication issues that may arise in daily but also in exceptional airport situations More information raquo

Dates Location MemberWBP Price Non-Member Price24-28 November 2014 Kuala Lumpur Malaysia $ 1600 USD $ 2400 USD



ACI Global Training Course Calendar

Global Training Course Calendar 2014

Last update 23 October 2014

Course Programme Location Country Language Member WBP price (USD)

Non-member price (USD)

16-20 November GSN 6 - Aerodrome Safety Compliance and Auditing Safety Abu Dhabi UAE English 145000$ 210000$ 17-21 November Airport Master Planning Other Incheon South Korea English 145000$ 210000$ 23-25 November Airport Route Development amp Marketing Economics Abu Dhabi UAE English 95000$ 140000$ 23-27 November GSN 2 - Airside Safety and Operations Safety Abu Dhabi UAE English 145000$ 210000$ 24-28 November GSN 1 - Safety Management Systems Safety Hyderabad India English 145000$ 210000$ 24-28 November Airport Communications and Public Relations Other Kuala Lumpur Malaysia English 160000$ 240000$ 06-11 December Airport Executive Leadership Programme (AELP) Other Abu Dhabi UAE English 620000$ 720000$ 07-09 December Wildlife Hazard Prevention and Management Safety Abu Dhabi UAE English 95000$ 145000$

10-14 November GSN 4 - Working with Annex 14 Safety Zagreb Croatia English 145000$ 210000$ 17-19 November Passengers with Reduced Mobility Workshops Facilitation Bucharest Romania English 95000$ 140000$ 26-28 November Airport Collaborative Decision Making (A-CDM) Safety Istanbul Turkey English 95000$ 140000$



19-27 Jan - Feb Online - Airport Environmental Management Environment ONLINE ONLINE English 160000$ 240000$ 20-29 Apr - May Online - Airport Environmental Management Environment ONLINE ONLINE English 160000$ 240000$

23-27 February Developing a Customer Service Culture at Airport Facilitation Nairobi Kenya English 160000$ 240000$ 13-17 April Airport Enterprise Risk Management Mngmt Techn Nairobi Kenya English 145000$ 210000$ 20-24 April Airport Enterprise Risk Management Mngmt Techn Nairobi Kenya English 145000$ 210000$

26-30 January GSN 5 - Advanced Safety Management Systems Safety Kuala Lumpur Malaysia English 145000$ 210000$ 23-27 March GSN 1 - Safety Management Systems Safety Kuala Lumpur Malaysia English 145000$ 210000$ 18-22 May GSN 2 - Airside Safety and Operations Safety Kuala Lumpur Malaysia English 145000$ 210000$

02-06 February Airline Management for Airport Professionals Economics Dublin Ireland English 160000$ 240000$ 16-20 February Managing Aerodrome Works Safety Bucharest Romania English 145000$ 210000$ 23-27 February EASA Implementing Rules for Aerodromes Safety Istanbul Turkey English 145000$ 210000$ 09-13 March GSN 4 - Working with Annex 14 Safety Riga Latvia English 145000$ 210000$ 16-18 March Air Traffic Forecasting Economics Athens Greece English 95000$ 140000$ 20-24 April Airline Management for Airport Professionals Economics Athens Greece English 160000$ 240000$ 20-24 April Airport Collaborative Decision Making (A-CDM) Safety Bucharest Romania English 145000$ 210000$ 11-15 May Airport Revenue Generation Economics Bucharest Romania English 160000$ 240000$ 27-29 May Airport Non-Aeronautical Revenues Economics Istanbul Turkey English 95000$ 140000$

12-16 January Developing a Customer Service Culture at Airport Facilitation Port of Spain Trinidad and Tobago English 160000$ 240000$ 11-13 May Airport Business Development amp Planning Economics Port of Spain Trinidad and Tobago English 95000$ 140000$

16-20 March Airport Revenue Generation Economics San Francisco USA English 160000$ 240000$ 27-01 Apr - May Airport Safety Management Systems Implementation Safety San Francisco USA English 160000$ 240000$ 25-29 May ACIICAO Aerodrome Certification Safety Montreal Canada English 200000$ 200000$ 31-05 May - Jun Airport Executive Leadership Programme Mngmt Techn Montreal Canada English 620000$ 720000$

Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) Course availability and dates subject to change Please visit our website for the most up-to-date information httpwwwaciaeroGlobal-Training

For additional information please contact us at trainingaciaero

Date

ACI Global Training 2014

Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11

For more information on ACI Global Training

email trainingaciaero phone +1 514 373 1200


Airport Operations Diploma Programme



Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme


ACI - Airport Operations Diploma Programme (V5) 5 September 2013

DDAC0001 full page trim size 195mm (w) X 276mm (h)

Did You KnowThe Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports

Programme StructureThe Programme consists of three self-paced online courses

Airside Operations bull Terminal and Landside Operations bull Airport Business Operations

Candidates must successfully complete all three online courses within a three-year time frame

To register for the Airport Operations Diploma Programme visit wwwolcaero or contact enrolmentsolcaero

For more information on ACI Global Training visit wwwaciaerotraining or contact trainingaciaero

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS

The Programme is exclusively available ONLINE

DDAC0001_AODP_FullPageAd276X195_V5indd 1 2013-09-05 231 PM


ACI EVENTS CALENDAR

3-5 NOVEMBER 2014 ACI EUROPE amp ACI Asia-Pacific Airport ExchangeParis France wwwairport-exchangecom

8-11 NOVEMBER 2014 ACI Latin America-Caribbean Assembly Conference amp ExhibitionCancun Mexico wwwaci-lacaero 1-3 DECEMBER 2014 ACI EUROPErsquos Airport Leadership and Change Management Summit amp ExhibitionMunich Germany httpwwwairport-leadershipcom 4-5 DECEMBER 2014 ACI-NA International Aviation Issues SeminarWashington DC USA httpwwwaci-naorgevent3222 14-16 JANUARY 2015 ACI-NA Risk Management ConferenceSan Diego CA USA httpwwwaci-naorgevent5179

27-29 JANUARY 2015 ACI-NA Customer Service SeminarReno NV USA httpwwwaci-naorgevent5182 25-27 FEBRUARY 2015 ACI Economics and Finance ConferenceLondon England httpaci-economicscom 3-4 MARCH 2015 ACI-NAAAAE Washington Legislative ConferenceWashington DC USA httpwwwaci-naorgevent5344 22-25 MARCH 2015 ACI-NA Business Information Technology Environmental Affairs Public Safety amp Security Spring and Operations amp Technical Affairs Conferences Vancouver BC Canada httpwwwaci-naorgconferences2015 12-14 APRIL 2015 ACI-NAAAAE Airport Board and Commissioners Conference New Orleans LA USA httpwwwaci-naorgevent5267

For a complete list of events visit us online at wwwaciaeroevents

For more information email

eventsaciaero


In its 18th edition the report provides an invaluable measure of the airport industrys 20122013 nancial and economic performance based on an annual data survey of the worlds airports

For a more in depth look with detailed analytical sections and performance indicators preorder the Comprehensive Report

2013 ACI Airport Economics Report


For more information or to purchase your comprehensive copy visitwwwaciaeroPublicationsNew-Releases or +1 514-373-1200

Global indicators and analyses for over 680 airportsrepresenting 70 of the worlds passenger trac

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ACI_AirportEconRegs_ACIMonthlyReportpdf 1 42314 1154 AM


Regional World Business Partner Contacts

Watch Us on YouTube wwwyoutubecomAirportsCouncilWorld

We encourage members to submit any interesting videos of airports or airport-related events to us which

we will make available on our YouTube Channel

Contact Brent Taylor

Manager Digital Marketing amp CommunicationsACI World

btayloraciaero

ACI WBP AFRContact Ali TounsiEmail atounsiaci-africaaeroWebsite wwwaci-africaaero

ACI WBP ASIA-PACContact Yulim Lee Email yulimaci-asiapacaero wbpaci-asiapacaeroWebsite wwwaci-asiapacaero

ACI WBP EURContact Yulia PlyusninaEmail YuliaPlyusninaaci-europeorgWebsite wwwaci-europeorg

ACI WBP LACContact Javier MartinezEmail jmartinezaci-lacaeroWebsite wwwaci-lacaero

ACI WBP NACassandra LamarEmail clamaraci-naorgWebsite wwwaci-naorg


A guide to help airports understand models criteria and best practices in the implementation of economic regulation as they relate to an airportrsquos vision and objectives

Call +1 514 373 1200 to place your order now

The ACI Guide toAirport Economic Regulation

AVA I L A B L E F O R P U R C H A S E N O W

For more information or to purchase your copy visit wwwaciaeropublicationsnew-releases

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ACI_EconRegs_ACIMonthlyReport_8-21pdf 1 82113 851 AM


ndash Angela Gittens Director General ACI World

To download theACI Publications CatalogueClick Here

ACI PUBLICATIONSCATALOGUE

ldquoKnowing whereyou want to go is only halfthe battle you need to know howto get there The sharing of knowledge and best practices is the most eective way to accelerate progress by avoiding false starts and wrong turnsrdquo

publicationsaciaero

+1 514 373 1200

For more information please contact us at

A comprehensive overview of ACI publications covering all elements of airport operations Discover how they can help you meet all your business needs


Airport World 4 2014 Now available online

gtThe magazine of the Airports Council International

In this issue

In the spotlight Invest amp BuildAirports Chicagorsquos airports San Juan (Puerto Rico) Special report Sound of MusicPlus Environment car parking amp customer service

Follow us on

Click to view the full version

wwwairport-worldcom


ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin AmericandashCaribbean

ACI Europe

Click on a Map to Visit an ACI Regional Web Site

Follow Us on TwitterACIWorld

Like Us on FacebookwwwfacebookcomAirportsCouncilInternational

Join our Group on LinkedInhttplinkdinAirportsCouncilInternational

Visit Us on the Webwwwaciaero

Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld

ACI World 800 Rue du Square Victoria

Suite 1810 PO Box 302Montreal Quebec H4Z 1G8 Canada

Tel +1 514 373 1200Fax +1 514 373 1201

EDITORS

Brent Taylor Manager Digital Marketing amp Communicationsbtayloraciaero Ryan White Manager Communications rwhiteaciaero








Dear Colleagues















ACI SOUND BITES









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Why preclear






















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September 2014




































About AeroParker




















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ACI Economics













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2013








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ACI EVENTS CALENDAR






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+1 514 373 1200






In this issue


Follow us on


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Dear Colleagues















ACI SOUND BITES









wwwaciaeroapex






Why preclear






















congratulates















September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




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Date


Asia Pacific

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Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom














ACI SOUND BITES









wwwaciaeroapex






Why preclear






















congratulates















September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








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Y

CM

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CMY

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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CMY

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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom









wwwaciaeroapex






Why preclear






















congratulates















September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








C

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Y

CM

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom






Why preclear






















congratulates















September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








C

M

Y

CM

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CMY

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom














congratulates















September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








C

M

Y

CM

MY

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom










September 2014




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom




































About AeroParker




















please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








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Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom












please visit

httpwwwaciaeroapex





ACI Economics













PaxFlash




FreightFlash
















2013








C

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Y

CM

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom





ACI Economics













PaxFlash




FreightFlash
















2013








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CM

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httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom







PaxFlash




FreightFlash
















2013








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Y

CM

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CMY

K










httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












C

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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom







2013








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CMY

K










httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












C

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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom








C

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MY

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CMY

K










httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom









httpwwwaciaero




















Programme Structure















trainingaciaero


+1 514-373-1200






















ADRM10-ACI





New from ACI




wwwaciaero +1 514 373 1200






























Date


Asia Pacific

Europe

Latin America

North America

ONLINE

Date


Asia Pacific

Europe

Africa

11





















ACI EVENTS CALENDAR






eventsaciaero








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btayloraciaero












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publicationsaciaero

+1 514 373 1200






In this issue


Follow us on


wwwairport-worldcom



















Programme Structure















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Date


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11





















ACI EVENTS CALENDAR






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Date


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Date


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ACI EVENTS CALENDAR






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ACI World Report - November 2014

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Transcript of ACI World Report - November 2014