“Achieving world class returns by managing the supply of forest and wood products to preferred...

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“Achieving world class returns by managing the supply of forest and wood products to preferred global customers” Health and Safety Expo 2015 Leading Health and Safety to Improve Business Performance Les Bak, Health and Safety Facilitator Nelson Management Limited

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Page 1: “Achieving world class returns by managing the supply of forest and wood products to preferred global customers” Health and Safety Expo 2015 Leading Health.

“Achieving world class returns by managing the supply of forest and wood products to preferred global customers”

Health and Safety Expo 2015

Leading Health and Safety to Improve Business Performance

Les Bak, Health and Safety Facilitator

Nelson Management Limited

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Why is the message confused ?

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What the safety manager thinks is going on!

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What actually happens in the workplace!

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What do we need to do

Risk Identification

and Controls Right

Equipment in good

condition

Clean and tidy

workplace

Proper PPE

Good Proactive Planning

Productive Workplace?

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Why do people take risk? Most of the time risk taking results in a positive outcomes !

Risk taking is normal behavior

We believe its for the benefit of the business

We think it will make the job easier or less demanding

Routine behavior becomes a habit

The “Safety Triangle” has been debated for a number of years. One fact that cannot be ignored is that lagging measures can be used to predict future performance.

The problem is by the time we get the information it is to late!

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Example - Speeding

Rare consequenceMost of the time consequence

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Ultimate consequence

BUT…… You will never know when your luck has run out!

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So how do we change culture?

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What is Culture?

Let’s make this simple!

Culture is how work gets done around here.

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Safety culture “Maturity Model”

Compliance Focused Safe by Choice!

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Reactive Safety Culture; “I have to” culture

Develop rules and policies

Create behavior changes Get compliance

Causes people to work in this zone!

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Proactive Safety Culture; “I want to” culture!

People Engagement

Business IntelligenceCreate Innovation

Good Culture works in this

zone!

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Safety Leadership

Leadership drives the process, workers engage in the process !

The most dangerous phrase !

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Safety Leadership

Leadership drives the process, workers engage in the process

The Role of Leadership

“Leadership is infinitely more important than policy. A leader through his or her

actions and decisions sends clear messages to the organization which

policies are important and which are not.”

— Dr. Dan Petersen

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Creating the culture change; Leadership Visibility

Senior management team completed auditor training

Each manager engaged with three crews

Completed initial audit then supported the crew to implement improvements

2 year program

Gaining engagement and intelligence

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Creating the Culture Change; Understanding Rules

Engaging workforce to improve practical application of the rules!

Follow the New Zealand road code, the posted speed limit and never use a handheld cell phone while

driving.

Retreat to and maintain a safe position from equipment, rigging, log

loading/unloading operations and a tree drag.

Use and wear the required PPEAlways report and intervene when you observe a breach

of a critical safety rule or a serious harm incident

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Creating the Culture Change; Good Reporting

Communicating for intelligence and engagement

Need accurate information from reported incidents and near misses

This information identifies high risk trends

Reporting must be easy and not blame workers

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Creating the Culture Change; Caring and Trust

Training workforce to engage with each other

Workers look out for each other

Develop skills on how to do this effectively

Create a common approach to intervene

Leadership demonstrates this during operational visits

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Creating the Culture Change; Self Awareness

Developing worker intelligence around risk

Developed a simple approach for people to trigger when they were at risk.

This was developed by the workers not leadership

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Using the Culture Change; Focus on high risk to get results

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Using the Culture Change; Innovation to eliminate high risk

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Culture Change; The results

2007

2008

2009

2010

2011

2012

2013

2014

2015

RYTD

0

20

40

60

80

100

120

140

Nelson Forest's Severity Rates

Timberlands Contractors Kaituna Staff

Timberlands Staff

Sev

erit

y R

ate

(Day

s L

ost p

er 2

00,0

00 h

ours

wor

ked)

Sustained reduction in severity of injuries

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In the end it’s all about………

THE COURAGE

TO INTERVENE

I chose to look the other way!

Page 25: “Achieving world class returns by managing the supply of forest and wood products to preferred global customers” Health and Safety Expo 2015 Leading Health.

Nelson Forests LtdAchieving world class investment returns by

managing the supply of forest and wood products to preferred global customers


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