T O W N S V I L L E C I T Y C O U N C I L

C O R P O R A T E P L A N R E V I E W

2 0 0 9 - 2 0 1 4

Achieving Our Vision“Townsville - vibrant, progressive and a great lifestyle”

>> Commenced Blakeys Crossing upgrade>> Developed Corporate Plan 2014-2019

>> Hosted Lego Gallery Exhibition (most popular exhibition in the history of the city)>> Provided Draft City Plan to State Government for approval

>> Completed construction of Mount Low and Douglas Reservoirs >> Launched Townsville City Digital Economy Strategy

>> Completed Jezzine Barracks Redevelopment>> Adopted Economic Development Strategic Plan

>> Completed construction of Townsville RSL Stadium (Murray Sports Complex)

>> Undertook Natural Disaster Relief and Recovery Arrangement (NDRR) works following Cyclone Yasi

>> Secured additional funding for North Queensland Regional Road Group>> Developed Strategic Plans to deliver on the Community Plan

>> Developed Integrated Carbon Management Framework >> CityLibraries awarded Townsville’s Digital Hub

>> Developed Draft Floodplain and Drainage Codes and Manuals

>> Completed Flinders Street Redevelopment Project >> Completed Townsville Civic Theatre extension >> Completed construction of North Shore Boulevard >> Implemented the CBD Fringe Parking Strategy>> Established Lifelong Learning Partnerships >> Adopted Project Management Framework

>> Commenced investigations for Motor Sports precinct location>> Completed Magnetic Island Walkway>> Finalised Integrated Regional Water Supply Strategy >> Completed Aplins Weir rehabilitation works>> Combined Operational Plan and Budget (surplus of $1.5m achieved for the first time in 13 years)>> Adopted CBD Masterplan >> Developed Spatial 3D Modelling and Visualisation Strategy

2010/11

2012/13

2013/14

2011/12

2009/10

Over the past five years, council has partnered with the community to deliver on the outcomes identified in our 2009-2014 Corporate Plan. We are pleased to present this summary which highlights some of our greatest achievements during this period. We have faced many challenges over the past five years, but the resilience of our community and the sound decision making of council has seen us emerge in a strong position. Our new 2014-2019 Corporate Plan sets our direction for the next five years with the vision of ‘Townsville, Capital of Northern Australia: the City with Opportunity and Great Lifestyle’.

Council has delivered on the 2009-2014 Corporate Plan outcomes as evidenced by highlights that support progressive outcomes. Council corporate plans are developed in accordance with the globally recognised sustainability framework of Quadruple Bottom Line, which focuses on the goals of:

» Economic Sustainability » Environmental Sustainability » Social Sustainability» Responsible Governance

Our Vision 2009-2014 “Townsville - vibrant, progressive and a great lifestyle”

Corporate Plan 2009-14

Outcomes

Global Financial Crisis Lower than projected population growthRising electricity costs Cyclone Yasi – natural disaster eventsChanging legislative requirements Loss/reduction in Federal and State Government funding and support

Increasing operating costs Retaining skilled staff

Bringing budget back into surplus Red tape and bureaucracy

Implementation of new systems Aging workforce

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>> Completed the CBD Parking Strategy>> Secured funding to upgrade lighting at the Riverway Practice Oval

>> Text the Council’ initiative to improve customer service to residents>> Inaugural V8 Supercar Championship Series held in Townsville

>> Strand’s 10th Birthday celebrations including Air Show>> Improved recreational access to the Barnicle Street boat ramp

>> Commenced Speak Up Townsville, a community engagement and consultation program>> Upgraded Northern Beaches Wastewater and Water supply

Celebrating our achievements Our council received a variety of awards and accolades in recognition of our efforts to continuously improve the quality of service delivered to our community. Listed below are some of the awards received by council during 2009-2014.

2013/14

>> Winner of Best Tourism and Events Communication Award – Excellence for best tourism and events’ category for Strand Ephemera 2013

>> Winner of Queensland Spatial Excellence Award for People and Community – Virtual Townsville Project

>> Winner of the Australian Service Excellence Award: Customer Service Team of the Year

>> Help Desk Institute (HDI) Team Certified Award – in recognition of having more than 80 per cent of the team HDI certified

>> Winner of 2014 National Awards for Local Government – Improve Productivity and Regional Development and Finalist in the Property Council of Australia’s 2014 National Awards for Innovation and Excellence

>> Winner of Temporary or Travelling Exhibition Level 2 Award: Museum and galleries National Awards 2014

>> Silver Award: Australian Reporting Award 2013 (ARA) – recognised for its outstanding work on the 2012/2013 Annual Report

>> Winner of the Outstanding Commitment to Training and Skill Development for an employer at this year’s Queensland Civil Construction Industry Awards

>> Winner of the Institute of Public Works Engineering Australia Queensland Division (IPWEAQ) Excellence Award

2012/13

>> Winner of LGMA QLD Awards for Excellence 2013 – recognising outstanding achievement in Queensland local government - Sustainability CBD Development Incentives Program

>> Winner of 2013 Annual QLD Civil Construction Industry Awards in the category of “Outstanding Commitment to Training and Skill Development – Employer”

>> Winner of National Local Government Award for Regional Collaboration – Citysolar partnership program (Townsville Queensland Solar City)

>> Winner of Townsville Airport North Queensland Tourism Awards for Festival & Events – Strand Ephemera 2011 (Perc Tucker)

>> Winner of IPWEAQ Engineering Excellence Award for Flinders Street Redevelopment

>> Winner of AustStab Excellence in Recycling in Stabilised Pavements in Local Government for 2013

>> Winner of IBM Smart Infrastructure Project Award

>> Winner of Customer Service Institute of Australia (CSIA) Service Excellence Awards

>> Bronze Award: Australian Reporting Award 2012 (ARA) – recognised for its outstanding work on the 2011/12 Annual Report

2011/12

>> Winner of the 2012 Community Partnership Program Excellence Award (populations 50,000 and greater) from the International City/ Country Management Association (ICMA) for the Together Townsville Program

>> Winner of the Urban Renewal Award at the 2011 Urban Development Institute of Australia (UDIA) Queensland Boral Awards for Excellence for the Flinders Street Redevelopment

>> Winner of the Urban Renewal Award at the 2012 Urban Development Institute of Australia (UDIA) National Awards for Excellence for the Flinders Street Redevelopment

>> Winner of the Environmental Economic Innovation Award at the Economic Development Australia 2011 National Awards for Centre for Excellence in Tropical Design and Community Capacity Building Programs

>> Winner of the 2012 Best Tourism and Events Communication Award from Government Communications Australia for the communications for the National Service (NASHOs) 60th Anniversary Celebrations

>> Winner of the 2012 Government Procurement Professionals Award for the Cyclone Yasi and NDRRA reconstruction works

>> Winner of the Best Sporting Venue Award at the 2011 Spinal Injuries Association Inclusive Community Champion Awards for Townsville RSL Stadium

>> Winner of the 2011 Queensland CCF Earth Awards – Category Four $20 million to $75 million for the North Shore Boulevard

>> Winner of the Award for Excellence in the Great Place Category at the Planning Institute of Australia (PIA) Queensland 2011 Awards for Planning Excellence for the Flinders Street Redevelopment

>> Winner of the 2011 North Queensland Tourism Award for Outstanding Contribution by a Volunteer or Volunteer Group for the Townsville 400 Ambassador Program

>> Winner of the Townsville Region Project of the Year from Engineers Australia – Townsville Local Group 2011 Townsville Excellence Awards for the Water Upgrade Project

>> Winner of Development Australia 2011 National Awards for Economic Development Excellence for the Townsville Local Tourism Expo

2010/11

>> Winner of the Asset and Financial Management Category in the 2011 National Awards for Local Government for the Cairns, Townsville and Mackay (CTM) Water Alliance – Best Practice Pricing and Financial Sustainability Model

>> Winner of the Australian Service in Excellence Award in Queensland Local Government in the Customer Service Institute of Australia Awards 2010 for the Customer Service Centre

>> Winner of the Local Government Award Category in the 2010 Queensland Safer Communities Awards for the children’s cyclone awareness book “When Bully-Wind Bob Comes to Town”

>> Winner of the Communications and Data Category in the 2011 Electrical Contractors Association Awards for Excellence for the Townsville RSL Stadium

2009/10

>> Finalist in the Local Government Category of the Customer Service Institute Service Excellence Awards for 2009

>> Winner of the Townsville Ergon Energy North Queensland Tidy Town Award for 2009. The city was also named the region’s Conservation Champion

>> Winner of a silver Governor’s Heritage Award, organised by the National Trust of Queensland

>> Winner of 2009 Local Government Mutual Queensland Risk Management Excellence Award