AceNgage is an HR intelligence company working with Organizations on areas of Employee Engagement & Retention

Established in June 2007 , we currently work with several leading IT , ITES, Retail, Pharma, Banks & FMCG Companies

Our insightful analytics help them managers take evidence based actions and also monitor the implementation of these actions

Work with clients who have employees based out of India and across different parts of the world

Current headcount is 42 employees including Counselors (Behavioral psychologists) MIS , Quality & Training Associates

WORLD-CLASS, COMPREHENSIVE, 24X7 EMPLOYEE ENGAGEMENT PARTNERING

Service Launched: y-XitStaff: 2Client Industry: IT

Service Launched: Pre-joining & On-boardingStaff: 20Client Industry: IT, BPO, BFSI, Healthcare

Service Launched: AceSurveys & Win backStaff: 12Client Industry: IT, BPO, BFS

Service Launched: Coaching For Manager programs,Predictive attrition modelStaff: 36Client Industry: IT, BPO, BFSI, Healthcare, Construction, Retail

Service Launched:Early EngagementStaff: 28Client Industry: IT, BPO, BFSI, Healthcare, Retail

• Joining Formalities• On-boarding• Induction Management• 30-60-90 Day Feedback survey

• Employee Engagement Index• ESAT survey• Employee Counseling• Manager Score card• Predictive attrition• Coaching for Manager programs

• Post offer follow up and Renege analysis

• Improve joining ratio• Employee Referral Program• Reference Checking

• y-XitTM ( Exit interviews & analysis) • Exit Formalities & Documentation

Employee Win back

PRE - JOINING ENGAGEMENT PROGRAM

Helping organisations improve joining ratio’s and

improving candidate experience

EARLY ENGAGEMENT PROGRAM

Helping organisations reduce early attrition and

improving early experience

yXit

Helping organisations understand why their

employees leave and assisting them in building

action plans to improve retention

Conduct telephonic discussions with candidates post offer and

eliminate barriers to joining

High quality feedback on recruitment and continuous

process monitoring

Identify and mitigate risks of candidate not joining, if any

Create the right experience and atmosphere for candidates

Best in class candidate experience

Ensure highest joining to offer ratio

High quality feedback on recruitment

Superior employee branding

Conduct telephonic discussions to help new

employees settle down, detect and address all issues

High quality feedback on what’s working well & what’s not in

terms of people, processes & policies

Create an extraordinary experience in the first 3 months

of the employee life cycle

Identify and mitigate risks of disengagement and early attrition

Create the best impression and drive home the brand values

Improve early engagement

Enhance on-boarding experience

Reduce Early attrition

Free flowing telephonic exit interviews conducted by trained behavioral psychologists, using

AceNgage methodology.

Identify the most granular reasons for leaving

High quality feedback on lifecycle of the employee and strengths of the organization

Superior analysis and reporting and provide tangible actions for

improvement planning and implementation

Unbiased understanding of what’s working and what’s not

Enable building and monitoring precise retention improvement

actions

Increase HR bandwidth for managing retention improvement actions

Reduce turnover cost

Initial workshop to understand the organization and customize the

feedback survey

Data captured is analyzed and reports generated

AceNgage will work with client SPOCs to help implement action plans

Continuous improvement plan to reduce attrition

Measure effectiveness of action plans through exit interviews, dip stick studies, feedback from random

employee samples

Review with client to understand reasons for leaving and agree on action

plans

Interviews conducted by trained behavioral psychologists

68% of employee leave due to Controllable

factors

62% of employees stated that they were unhappy

with the quality of retention effort

61% of Managers admitted that they need coaching on communication, specifically

in areas of appraisal, promotion and salary related

communication

30% of candidates do not join the company in spite of

accepting the offer

37% of employees leave because of their

immediate managers

78% variance between reasons for leaving stated to the Organization vs. what is

stated to AceNgage

It’s our core Competency

AceNgage has invested significant amount of time

money, time, energy to develop our people and

technology to deliver consistently the best quality

feedback, reports and analysis to assist our clients in

undertaking precise improvement action plans to

improve engagement & retention

We bring in wealth of experience and expertise

AceNgage has conducted over 175,000 exit interviews with

the help of qualified and trained behavioral

psychologists to unearth the mystery behind attrition.

AceNgage assists clients in building employee retention initiatives with help from best practices from our wealth of

experiences across clients from various industries

We provide unbiased and objective 360oview

AceNgage counselors uncover what caused attrition along with immense and relevant

feedback around what’s working well and what’s not. The unbiased feedback from

the respondents help organizations build tangible

action plans to improve their people, policy, & process

framework that governs and employee engagement.

We bring the HR focus back into caring for employees

AceNgage handles large amounts of data and MIS.

Under ordinary circumstances for clients to do this internally

using their valuable HR resources would have resulted in spending inordinate amount

of time in MIS type of activities. AceNgage intervention helps HR

specialists to bring the focus back into caring for their

employees and resolving their issues quickly

• We are not in the Recruitment business or any activity related to recruitment which may allow use of employee information made available to us

• The discussion between an employee and the counselor is treated as privileged information

• Dedicated counselors for each client

• Quality monitoring by • dedicated CQA • Mystery shopping • CSAT with Interviewees

• All of our real time work can be rescheduled and be carried out from home/remote locations if the situation demands.

• Our processes are developed to ensure and deliver high quality service even in cases of denial of premises for a few days at a stretch.

• Backup is taken on a weekly basis and saved

• All counselors are trained behavioral psychologists.

• Counselors go through a combination of class room and on the job training

• On completion of skills training employees go through mock calls and nesting for two weeks

• Go No Go evaluation conducted at the end of four weeks

Isolate root-causes individually and in clusters• Understand reasons of leaving and triggers for attrition• Specific feedback on the people, processes and policies framework governing employee

engagement and retention

Better quality decision making for improving engagement and retention• Decision making minimizes gut feel and provides a solid data based input to building

improvement action plans• Monitoring the effectiveness of implementation of corrective actions plans embedded in

yXit.

High quality feedback• Besides eliciting reasons for leaving, feedback from every employee includes what’s working well,

what’s not and provide for gathering ideas for improvement• Feedback reflects on the entire employee lifecycle• Line Managers and HR managers both align to the drivers of attrition and work together to make

solutions work

Free HR bandwidth to pursue employee care activities• Reporting and analysis essentially involves sifting through large amounts data. By making

this valuable feedback available month-on-month, HR specialists can spend time in addressing root causes and building solutions

“I have been working with AceNgage for close

to 4 Years now and have had the opportunity

to use their professional services in the past 2

firms. AceNgage brings to the table

tremendous value and is able to give the

decision makers in the organization a very

different perspective and advice which helps

make most appropriate decisions.

ROHIT DHODY - Head HR - MACH

”AceNgage have been true partners to our

Human Resources team. We started with

them doing exit interviews for a division and

in a short while we ramped this to manage

exit interviews globally. Their incisive,

relevant data analysis coupled with practical

suggestions with what levers to push was

what gave us the confidence.

ELANGO R -Chief human resources officer-

MPHASIS AN HP COMPANY

"We have around 30-40 exits

happening every month. In the past

these exiting employees were not

fully comfortable to share their

experiences during their exit

interviews conducted by our HR

Business Partners.

VENKA REDDY - Manager HR -BAJAJ

FINANCE LTD

“After engaging with AceNgage our

retention efforts have become more

focused. The data and insight they

provided along with industry trends has

been very useful in building and

executing a focused retention strategy”.

NATHANIEL ANTONI SASIKAR

- Manager - Human resource –Middle

East & Africa - 3M

“AceNgage were engaged by us to

make a study of reneged offers,

spanning a period of three months.

The analysis was detailed and

incisive, and provided useful inputs”

SURESH KP -AVP & Head, Resource

management -L&T INFOTECH

IMPROVE MANAGER RESPONSIVENESS, RESOLUTION & QUALITY OF INTERACTION

Employee Engagement Index

Train to Retain program

Manage Scorecards

AceNgage Infoservices Private Limited

# 25, 3rd Floor, R K ComplexJayamahal Main RoadBangalore - 560 046Karnataka, India

+91 80 4283 4333

tellmemore@acengage.com

Initial workshop to understand the organization and customize the

feedback survey

Data captured is analyzed and reports generated

AceNgage will work with client SPOCs to help implement action plans

Continuous improvement plan to reduce attrition

Review with client to understand reasons for leaving and agree on

action plans

Interviews conducted by trained behavioural psychologists

Measure effectiveness of action plans through exit interviews, dip stick studies, feedback from random

employee samples