Accounting for Accounting Skills

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    How to Buy HR tecHnology

    CFOs seek new fnance and accounting hires who can

    communicate as well as compute.

    by kathleen hoffelder

    Special RepoRt

    FO

    accounting for

    accounting skills

    accountants need tshow their softer si

    new hires: a skills-andemand balancing a

    non-u.s. cfos donnin

    green eyeshad

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    accounting for accounting skills

    cfo special report | accounting for accounting skills

    Commnication skis an th abiity

    to s thogh th ts o mo

    mnan nanc an acconting tasks

    to th ost o boa cooat objc-

    tivs is a chaactistic not tyicay

    associat with acconting an nancsta, a nw CFO.com svy shows. O

    th 422 sonss om CFOs, con-

    tos an snio nanc xctivs

    o in Mach, amost 60 cnt

    ith agg commnication o big

    ict thinking as th most acking

    skis among thi sta.

    Sot skis, ik bing ab to comm-

    nicat w, a thi tams an at

    to oth bsinss nits a not jst -

    sv o managmnt anymo. Th

    majoity (65 cnt) o thos nanc

    chis an oth snio xctivs

    o in th CFO.com svy sai

    thy consi thinking statgicay to

    b imotant at both th high vs

    o acconting an nanc stafng an

    at th ow vs.

    I acconting an nanc sta ont

    stat thinking mo otsi o th

    box, it co b to th timnt o

    thi nits an thi ms. Som CFOs

    a aing th chag in cogniz-

    ing th oth ski sts with taining

    ogams, nhanc ootnitis to

    wok with int bsinss nits an

    ncoaging otsi cation. Bt

    cay mo wok ns to b on

    xinc sta sti a own

    shay in ashi abiitis whi

    nw cits otn think thy sho

    b th CFO withot any o th xi-

    nc.

    In th oowing atics, CFO.com in-

    vstigats what skis a n most

    in acconting an nanc now an in

    th yas to com. An som o th

    nings contast maky to CFOs

    aboa.

    Accountants Need to ShowTheir Softer SideAmot 60 pct o CFO, co-

    to, ad o ac xc-

    tv ad commcato

    ad t abty to oc o a copo-

    ato oa w ac amo

    ac ad accot taf, ay a

    w CFO.com vy.

    Whn sta accontants bcom com-

    any xts in somthing as chang-

    ing as cost acconting, thy a ab

    to avanc to a asonaby high ac

    in a cooation. Bt aching snio

    managmnt vs tyicay invov

    th vomnt o a boa sns o

    th comanys bsinss.

    Th ivi btwn skis tyicay as-

    IF peOple Are FruSTrATed with th conto,

    its not that th conto isnt woking nti 8 .m. o

    attning to tais, its bcas h has osnt

    commnicat w, says Wa Gov, CFO o CBIZ, a

    nanc an acconting avisoy afiat with its b-

    ic acconting am May Homan McCann. Too otn

    sta accontants, gna g accontants, an oth

    nanc sonn hav ha th sam citicism.

    if accountingand financestaff dont

    start thinkingmore outsideof the box, it

    could be to thedetriment of

    their units andtheir firms.

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    what skill ismost lacking intodays finance

    and account-ing profession-

    als? commu-nicating with

    other groups

    tied for firstplace among

    the respon-dents with

    thinking aboutthe compa-

    nys goals andfocus as a

    whole.

    sociat with acconting an nancsta an thos that tyiy man-

    agmnt sms to b gowing ,

    th st o a Mach CFO.com svy

    o 422 bic an ivat CFOs, con-

    tos, chi accontants an oth

    snio nanc xctivs sggsts.

    Th sts show that toays accont-

    ing an nanc stas hav mo than

    nogh ata skis. Bt thy otn

    ack th abiity to wa thogh thnmbs sccssy to commnicat

    with snio managmnt, accoing to

    th sonnts, who snt u.S.

    cooations with sas o btwn $50

    miion to ov $1 biion.

    What ski is most acking in toays

    nanc an acconting ossion-

    as? Commnicating with oth

    gos ti o st ac among

    th sonnts with thinking abotth comanys goas an ocs as a

    who. each answ w a 29 -

    cnt sons at, oow by 25

    cnt who sai isaying abiitis

    to tak chag o sitations, 9 cnt

    who chos aying IT skis, an 8

    cnt who sai taitiona nanc

    nstaning. (S Fig 1.)

    As on sonnt oint ot, moctiv commnication skis sho

    h accontants avanc to high

    vs in a m. Th abiity to com-

    mnicat acoss a nctiona aas is

    citica to both th nanc/acconting

    ossiona an th oganization.

    Withot goo commnication th -

    nanc/acconting ossionas abiity

    to ositivy innc th statgic

    iction o th comany wi b im-

    it, nots a conto at a sma atoconcn.

    Wa Gov, CFO o CBIZ, a nanc

    an acconting avisoy afiat

    with May Homan McCann, th

    ms bic acconting am, con-

    cs. Accontants stgg vbay in

    sntations an in witing, h says, a

    shota that can ho thm back om

    ising into snio managmnt. Th

    o that is to th ositions o s-nio tam ashi o contoshi

    tyicay hav thos skis.

    Focsing on ata is a tyica qaity o

    most accontants, om nty v on

    , says Gov. Bt thy otn n-

    stimat th imotanc o sot

    skis ik ctiv commnication. I

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    o a stat with th con-

    to, its not that th conto isnt

    woking nti 8 .m. o attning to

    tais, its bcas h has osnt

    commnicat w, h says.

    Som o that coms with th titoy.

    Financ an acconting jobs in gna

    qi a ot o cision, accacy an

    tchnica knowg, which is not so

    asiy commnicat to othsvn

    within th sam tam. Accoing to

    Gov, its asi o an accontant o

    a mmb o th nanc sta to jst o

    a comicat task than to sto to x-

    ain it to somon s. evn thoghtaching somon s to o th task

    is an invstmnt in th t, h says,

    somtims accontants a ctant

    to o that.

    Bt goo commnication can ay

    o. Thats sciay t in nanc

    an acconting nits within mo

    o-ocs instis ik nt-

    tainmnt. Jim Bak, CFO, vic s-

    int an tas o Moys pis,

    own o an nttainmnt comx

    bas in Wiwoo, Nw Jsy, ns

    that accontants an nanc sta

    a ay goo cnching th nm-bs an coming with th ight

    ata bt thy ack th abiity to com-

    mnicat oay an in wittn ots,

    h says. Whn Im ooking o nw

    h Im ooking o o that hav

    thos skis.

    evn in mo instia s, how-

    v, its imotant to hav nanc

    an acconting nits commnicat

    btt with th st o th oganiza-tion. Ths so mch ata thown

    at o toay that on o th things

    wv bn tying to hav o ocs

    on is commnications, says Bian

    Vantin, CFO an cooat vic

    sint o Th lbizo Cooation

    a sciaty chmicas comany an

    whoy-own sbsiiay o Bkshi

    Hathaway bas in Wicki, Ohio.

    accountantsand finance

    staff arereally good

    crunchingthe numbers

    and coming upwith the rightdata but they

    lack the abilityto communi-

    cate orally andin written re-

    ports, he says.when im look-

    ing for newhelp im lookingfor people that

    have thoseskills.

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    often timesaccountants

    go through themotions with-

    out having aclear under-standing on

    why theyre do-ing somethingand how what

    they do impacts

    others withinfinancial ser-vices and theorganization

    as a whole.

    lbizo sks to n th skis o

    its nanc sta via a taining ogam

    that otats nanc sta among i-

    nt acconting ositions vy thyas. Bt Vantin aso says th tain-

    ing tis to boan th sctivs o

    th go by intocing sch vas

    as ocsing on th cstom. Th ota-

    tion co tak tains to a nmb

    o int acs onc thy a on

    with this ogam, h asons.

    Sch big ict thinking is cisy

    what th CFO o a sma non-ot

    m who took th CFO.com svy

    not. Otn tims accontants go

    thogh th motions withot havinga ca nstaning on why thy

    oing somthing an how what thy

    o imacts oths within nancia s-

    vics an th oganization as a who.

    Simiay, as on vic sint o

    acconting at a $1 biion tcomm-

    nications comany sai, nanc an

    acconting ossionas n to b

    ab to ook at th nmbs an ask

    why as oos to simy cacatingsts an tting thm on sa-

    shts o powpoint sntations.

    In, thinking statgicay was

    cit by 65% o th sonnts in th

    CFO.com svy as imotant at th

    high vs an at th ow vs

    o acconting an nanc ositions.

    In contast, 33% sai thinking stat-

    gicay was imotant at th high

    vs, not ncssaiy at th owvs. (S Fig 2.)

    As lbizos Vantin nots, th

    bas acconting an nanc tchnica

    skis a a givn an somthing that

    w ay want to ns o hav

    as thy com into th o. Bt its

    o that can st back an n-

    stan th big ict that th com-

    any is ooking to hi.

    To him, tho, its ccia that

    nanc an acconting sta at-

    n with lbizos bsinss nits to

    nstan th statgis iving th

    comany an b ab to bing a goba

    sctiv to thi jobs. lbizo,

    which has mo than ha o its bsi-

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    nss ovsas, xcts mo xansion

    in Asia, aticay China, wh it is

    biing a nw aciity.

    patnshi is a common thm, on

    with which th conto o a mi-

    siz chmica si who took

    th svy is amiia. Th [accont-ing] tam has taitionay bn -

    sonsib o cosing th books an

    making ntis. I am shing thm to

    bcom atns with th bsinss.

    This is a chang bcas thy a

    having to think abot bsinss matts

    mo than bits an cit matts.

    I sch thinking taks nmb cnch-

    s a th way th cooat a,

    thats an otcom with which CBIZs

    Gov wo b comotab. I want

    to n o who hav som ambi-

    tion an want to gow. Its n with

    m i vyon wants to b th nxt

    conto o CFO own th in.

    Bt too mch statgic thinking an

    not nogh acta oing can b ham-

    as w. As th snio nanc

    icto o a tav an nttainmnt

    comany that taks in mo than $1

    biion a ya not, cooations n

    to b ca that th bsinss is not

    with an ov ambitios stat-

    gic think at vy v. At a,

    somon ns to o th wok, has. evything has va.

    MOre TAlking, less

    CrunChing

    So whats th sotion? Among th

    mis to coct at o th skis

    voi, svy sonnts sai, mo

    schooing in commnication co

    h. potntia t mmbs o

    acconting an nanc stas sho

    ocs on imoving thi oa an

    wittn commnication skis whi

    thy in cog an atwas

    in coss yiing Contining

    possiona ecation (Cpe) cits,

    accoing to on mi-siz CFO at a

    ivat nancia svics m.

    Simiay, a snio vic sint o a

    the [account-ing] team hastraditionally

    been responsi-ble for closingthe books and

    making entries.i am pushing

    them to becomepartners with

    the business.this is a chal-lenge becausethey are hav-

    ing to thinkabout businessmatters more

    than debits andcredit mat-

    ters.

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    as one con-troller at a

    small privatemanufacturer

    put it, thereis still a focusin the colleges

    on only whatis needed to be

    successful in acpa firmwhich

    is important,but not what

    drives successat most corpo-

    rations.

    1 biion tcom gant that niv-

    sitis tach th basics o acconting

    an nanc. Bt thy o not o a goo

    job o taching anaytica skis, ata

    sntations, th n to cat stong

    ationshis, o how to t togth

    ata mos.

    Ova, svy sonnts i not

    xss mch issatisaction with th

    cnt ngaat nanc an

    acconting ogams o u.S.-bas

    schoos an nivsitis. Thy jst

    want som o th sot skis, ik

    commnication an statgy, a

    into th mix.

    Mo than 80 cnt o sonnts

    sai thy wo ith ag osomwhat ag with th statmnt

    that ngaat nanc an ac-

    conting cation at u.S. bas insti-

    ttions ovis th ight skis n

    o ossionas in thos toay. That

    comas w with ony 10 cnt

    who sai thy wo isag an 4%

    who sai thy wo stongy ag.

    (S Fig 3.)

    Th was, howv, a ai amont ociticism o th cnt stat o nanc

    cation. rsonnts sai that not

    nogh thics was bing taght, that

    ossos ack actica, hans-on

    xinc an that stnts wnt

    inqisitiv nogh.

    As on conto at a sma ivat

    manact t it, th is sti a

    ocs in th cogs on ony what

    is n to b sccss in a CpAmwhich is imotant, bt not what

    ivs sccss at most cooations.

    leADing The ChArge

    eh Saan, associat managing

    atn at Anchin, Bock & Anchin, an

    acconting avisoy svicing ivat

    cooations, smmaizs som o

    thos missing nanc an acconting

    qaitis in on wo: ashi. In

    both xinc sta an nw his,h says, w a ooking o ashi

    caabiitis as mch as w a ooking

    o tchnica skis.

    To him, th abiity to an an an

    qicky, intsona ski, knowing

    how to sov obms an th abiity

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    over the yearsour clients

    expect muchmore from us.

    our clientsexpect us to bebusiness advis-

    ers and lookat areas that

    are not just

    accounting andtax but per-sonnel, future

    operations,exit plans, and

    communicationwith other fam-ily members [asprivate wealthclients]deal-ing with chal-

    lenges that aremuch beyondthe traditional

    accounting.

    to motivat oths can mak a goo

    a ot o an acconting an nanc

    ossiona. W want ths o to

    b ab to commnicat with bsinss

    owns in a ossiona an a coctway. W a ooking o a ths int-

    sona caabiitis.

    Sch mans com staight om

    cints, Saan says. Ov th yas

    o cints xct mch mo om s.

    O cints xct s to b bsinss

    aviss an ook at aas that a not

    jst acconting an tax bt sonn,

    t oations, xit ans, an com-

    mnication with oth amiy mmbs[as ivat wath cints]aing

    with changs that a mch byon

    th taitiona acconting.

    lashi qaitis w cit in th

    CFO.com svy by sva son-

    nts as a ski that is ciy acking

    among som nw acconting an -

    nanc sta. Fo a snio vic sint

    o nanc at a $1 biion ato concn

    who took th svy, that co hav

    i consqncs. Th n o a-

    shi skis is ony going to incas as

    th yongst baby booms aoachtimnt.

    Th sam ashi concns w

    on acking in vn th mo x-

    inc acconting an nanc sta.

    W sti hav a ag oation o

    tn ossionas who jst gt

    th basics on bt o not hav th

    ciosity o th assion to ig

    to intiy ootnitis an cat a

    coming cas o chang, not anxctiv vic sint o nanc at a

    $1 biion ivat tai oation.

    New Hires: A Skills-and-Demand Balancing ActA CFO.com vy va CFO

    ad ot o ac ad ac-

    cot xctv a o at

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    the studentsneed to stop

    thinking theywill come in

    and be a con-

    troller or cfo.they seem towhine about

    the grunt workthey have to do

    and how nar-row or specific

    their job maybe. they need tounderstand you

    have to work

    your way upand you learn

    as you go.

    odd wt gato Y taf

    xpctato o t job. Fd

    t t mx ca p.

    Gnation Y stas ont tyicays y to y with thi o, mo

    xinc cooat manags. An

    with a as tchnica as nanc an

    acconting, thos incs can b

    timnta to a m i t nchck.

    Otn managmnts n to hav sta

    stay in an acconting osition o at

    ast a ya nti a o is mast

    cashs with nw cits si to

    mov into int ositions qicky.Nw cits who hav jst com ot

    o schoo may want to switch ositions

    at a qick ac than what manag-

    mnt wo ik o what th ct is

    s to, xains Bian Vantin, CFO

    an cooat vic sint o th

    lbizo Cooation, a whoy own

    sbsiiay o Bkshi Hathaway that

    manacts sciaty chmicas.

    A CFO.com svy o 422 CFOs, con-tos, nanc ictos an chi ac-

    contants woking o comanis with

    sas in th ang o $50 miion to ov

    $1 biion takn in Mach backs that

    sntimnt, vaing that yong his

    a otn at os with xinc

    manags whn it coms to how ong

    thy stay in a o.

    As on conto at a mi-siz m-oy constancy sai in sons to

    a svy qstion, th stnts n

    to sto thinking thy wi com in an

    b a conto o CFO. Thy sm to

    whin abot th gnt wok thy hav

    to o an how naow o scic thi

    job may b. Thy n to nstan

    yo hav to wok yo way an yo

    an as yo go.

    Anoth svy sonnt who is asnio vic sint at a $1 biion

    tchnoogy-ats m wo ag

    with that commntay. H ns that

    yong cits a too ag to mov

    to th nxt thing whn thy ay

    havnt mast th cnt o.

    rotating ot o sta ositions at a

    ast ci, howv, is ifct sinc

    nw his co nancia skis may

    n som oishing. Mo than 70cnt o thos svy sai nw

    his w ith mosty na

    o agy na o co -

    nanc an acconting tasks, qiing

    taining om a w wks to a w

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    with youngerpeople, theres

    so much textmessaging and

    e-mailing go-ing back and

    forth, that wewant to ensurepeople still get

    out of their of-fices and get toknow and build

    relationshipswith the peoplethey are work-

    ing with.

    months. That comas with 23 -

    cnt who sai thy ony n basic

    taining an 7 cnt who sai thy

    w aay a. (S Fig 1.)

    Taining nw his in nanc an ac-

    conting aso invovs som thinking

    on th commnication ont too, as

    lbizos Vantin. With yong

    o, ths so mch txt mssaging

    an -maiing going back an oth,that w want to ns o sti gt

    ot o thi ofcs an gt to know an

    bi ationshis with th o

    thy a woking with.

    An hiing thos caniats invovs

    xta ot on th at o manag-

    mnt. Whn CFOs an oth nanc

    xctivs ook to hi yong cits

    in acconting an nanc, thy not

    ony hav to sach high an ow oth ight skis. Thy aso hav to

    mak s th job is aaing to th

    caniats thmsvs, says Mik

    McNamaa, giona icto o Ac-

    conting pincias, an acconting an

    nanc stafng m.

    Sch an aa mst xtn byon

    th job its. In tying to aa to

    a Gnation Y caniat, yo cant

    jst hav a job scition. It has toinc som tchnoogy tak, comm-

    nity activity, an a wok/i baanc,

    says McNamaa.

    At thy a hi, its aso ncssay

    o CFOs an thi stas to mak s

    th cits a motivat nogh to

    stay in thi jobs. Th motivation can

    otn stat with how w th wok-

    sac is qi. Sinc Gnation Y

    stas tyicay gw with mobitchnoogy at thi ngtis, thy may

    otn cav th atst sotwa insta

    on thi comts o b ovi with

    a otab ato, h says.

    Hing yong his aat to a a-

    tica cooat bsinss ct can

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    the motivationcan often start

    with how wellthe workspace

    is equipped.since genera-

    tion y stafferstypically grewup with mobiletechnology at

    their finger-tips, they may

    often crave thelatest soft-

    ware installed

    on their com-puters or be

    provided witha portable lap-

    top.

    b a chang o ms as w as th

    nw his. eh Saan, associat man-

    aging atn at acconting avisoy

    Anchin, Bock & Anchin, o on, nots

    that his m otiny tachs nw ac-

    conting an nanc sta how to sak

    with thi s, giv goo back tocints, an a ots. An o

    som, h vn gos th: w tach

    o o how to at.

    Non-U.S. CFOs DonningGreen EyeshadesT bt od o w ac

    pooa wt CFO ambto

    a appcato o aca

    ad maamt accot, wac ow.

    u.S. CFOs hav agy sh thi ong-

    staning taint as m ban conts.

    Insta thy hav tot th va o

    thi boa conomic an statgic

    skis an convy that mssag to

    thi nanc sta. Bt thi cont-

    ats in th st o th wo ant

    giving on o-ashion nm-

    b-cnching jst yt.

    Nw sach om a svy o nay

    500 CFOs bas otsi o th unitStats shows that 80% biv its

    imotant o nwy qai nanc

    ossionas to nstan th -

    nanc va chain, maning thy

    sho hav a bath o nancia n-

    staning acoss co nancia an

    managmnt-acconting aas, as w

    as mo sciaiz aas. To b s,

    th svy was conct by th u.K.s

    Association o Chat Cti Ac-

    contants (ACCA), a ta go withan intst in avancing th ossion.

    Sti, th svy, which o CFOs

    who wok in th unit Kingom, Ma-

    aysia, rssia, China, an th unit

    Aab emiats, ovis a ca ict

    o nanc chis with shay i-

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    ing viws om thi u.S. s. Mo

    than ha sai th most bncia

    goning to h a nwy qai

    nanc ossiona on th ath to

    bing a t a was a a-ciation o nancia an managmnt

    acconting, accoing to th ot.

    In contast, ony 17% o thos svy

    sai a stong statgic ocs was a goo

    goning o th nanc ossiona.

    A ky ioity o th nanc nction

    contins to b its ciay son-

    sibiitis bcas nancia conto o

    th oganization mains namnta

    to cating a atom o sstainabbsinss gowth, th ot sai.

    That tit towa th basics o accont-

    ing is no sis to Jami lyon, ha

    o th cooat scto at th ACCA.

    H nots that th cnt conomic -

    cssion may hav in th ins on

    CFOs sning so mch o thi tim

    osting comany gowth an oc

    thm to ook mo at th nancia

    sonnss o th m an o thatmatt th tax an gatoy skis o

    thi sta.

    Th has bn a itt bit o a shit

    oowing th conomic cisis. pci-

    sis, th was a ot mo ocs aon

    gowth, says lyon. As th cssion

    hit, h says, goba CFOs bgan to im-

    miaty qstion, Whats my cash

    osition om ay to ay? Whats ha-

    ning to my costs? Whats haning

    with my contos?

    Sch anxitis may hav tigg a

    shit back to th basics. Th CFO is aky avis to th statgic (cision

    maks); thats not in qstion. Bt

    th is a baanc to b ha in ths

    tims. That baanc is aon cost

    managmnt an ctainy managing

    isks, says lyon. Financ as a nc-

    tion has bn sighty boght back

    into ocs.

    CFOs, th ot maintains, mst

    baanc th sit o gowth withth aoiat conto o th ogani-

    zation, which is n o ong-tm

    wath cation. CFOs cogniz that

    ong-tm va cannot b cat o

    sstain nss th bsinss is a-

    oiaty conto, maning its

    isks manag ctivy, its ns

    otct an maximiz, an its co

    ciay sonsibiitis mt.

    Financ sta, sonnts maintain,n to b w vs in ctiv cost

    managmnt, ocasting, stngthn-

    ing th conto nvionmnt, nsing

    aoiat vs o woking caita,

    an managing isk. Fth, n-

    staning th inks among a aas o

    nanc wo nab nw cits to

    tak thi ca in any iction thy

    chos, accoing to anoth 80% o

    thos svy.

    cfo special report | accounting for accounting skills

    accounting for accounting skills