Accommodation services
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Transcript of Accommodation services
Introduction to the Accommodation Industry
Diploma in Applied Travel and Tourism
Hospitality Operations - Accommodation
The hospitality industry
• The scope of the hospitality industry comprises of a range of businesses that provide services and facilities such as accommodation, food and beverage, entertainment, gaming and related products.
• The term “hospitality” has become accepted over the years as a generic word, which describes the well being of services and facilities related to tourists and travellers.
Accommodation Sector
• The accommodation sector represents a vital part of the hospitality industry since the provision of accommodation, food and beverage is essential for anyone spending time away from home.
Who makes up the accommodation sector?
• How many different types of accommodation establishments can you think of?
• Hotels, motels, bed and breakfast, youth hostel, backpackers, bed and breakfast, home stay, farm stay, Marae stays, self catering apartment, timeshare, caravan park, camping ground, boutique accommodation, cabins/huts in National Parks, apartments……. and more.
Who are our guests?
• Guests are the customers of the hospitality industry, they pay for the services and facilities provided by the accommodation establishments.
• Each guest is different, differences such as age, gender, cultural background and their reasons for traveling.
• Guests may be local residents, domestic or international guests.
• They may stay for an hour or longer!
Consider your guests
• For most guests the basics of staying away from home is a “bed” and “food and beverage”, however some customers may require a little more!
• What specific needs would the following customers want?
– Female corporate traveller
– A couple with two young children
– Retired couple on holiday
Organisation chart
Front Office Department