AMCTO 2017 - Annual Conference

June 13, 2017

Accessibility Compliance 2017

& ADO Updates

Accessibility Directorate of Ontario

Compliance Assurance

Framework1. Compliance Assistance (supported by public education and

awareness)

• Over 400,000 organizations required to comply with standards

2. Self-Certification Accessibility Reporting

• Approx. 56,000 organizations required to report

3. Compliance Improvement

• Reports audited and Compliance Plans issued

4. Inspections & Enforcement

• Orders and penalties: based on risk and severity of violation

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Accessibility Compliance ReportingBroader Public Sector

Municipalities must submit

online compliance reports by

December 31, 2017

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Accessibility Compliance ReportingWhat will you report on?

• You must report on your compliance with all requirements in effect as

of January 1, 2017

• Report questions will be tailored to the type and size of your

organization

• Before completing the report, make sure you have your:

• Organization category (e.g. designated public sector)

• Business number

• Legal name

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Accessibility Compliance ReportingHow to File Your Report

• New easy-to-use accessibility compliance report is available at

ontario.ca\AccessibilityReport

• Download the form

• Save it

• Fill in the required information

• Submit

• No log-in needed at any point in the process

• Accessible form includes links to resources and features to help you to understand and

report on your compliance requirements

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Employment StandardHighlights

• Individualized workplace emergency response information

• Recruitment

• Workplace information and communications

• Individual accommodation plans

• Accommodation for employees returning to work

• Employees’ accessibility needs for all employment opportunities

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Sample QuestionsEmployment Standard

Questions related to making employment practices accessible:

Q. Does your organization notify its employees and the public about the

availability of accommodations during the recruitment process

How you comply:

• Notify employees and the public that you will accommodate the needs

of people with disabilities in your hiring process.

• You can do this by posting the information on your website or including

it in job postings.

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Sample QuestionsEmployment Standard

Questions related to making employment practices accessible:

Q. When requested, does your organization provide employees with disabilities

information in an accessible format or with communication supports?

How you comply:

• Provide workplace information in an accessible format if an employee asks for it.

• This includes:

• any information employees need to perform their jobs (e.g. job descriptions and

manuals), and

• general information that is available to all employees at work (e.g. company

newsletters, bulletins about company policies and health and safety

information)

• Talk to your employees with disabilities about how they need to receive

information.

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Handbook for Accessible

Employment

Conference Board of Canada

Employers’ Toolkit

Tools to Help YouEmployment Standard

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EnAbling Hotels & Restaurants

for Accessible Employment

Tools to Help YouEmployment Standard

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Design of Public SpacesHighlights

• Recreational trails and beach access routes

• Outdoor public-use eating areas

• Outdoor play spaces

• Exterior paths of travel

• Accessible parking

• Service counters, fixed queuing lines and waiting areas

• Maintenance

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Sample QuestionsDesign of Public Spaces Standard

Questions related to making new or redeveloped public spaces accessible:

• Since January 1, 2016, has your organization constructed new or redeveloped

existing recreational trails that you intend to maintain?

• There could be additional questions depending on how you answer

• Since January 1, 2016, has your organization constructed new or redeveloped

existing outdoor public use eating areas that you intend to maintain?

• There could be additional questions depending on how you answer

• Since January 1, 2016, has your organization constructed new or redeveloped

existing off-street parking facilities that you intend to maintain?

• There could be additional questions depending on how you answer

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Sample QuestionsSummary

• Other than the requirements cited in the above questions,

is your organization complying with all other requirements

in effect under the Integrated Accessibility Standards

Regulation?

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Technical guidance on how

to implement the accessible

design of public spaces

standard.

Tools to Help YouDesign of Public Spaces Standard

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Requirements RefresherCustomer Service Standard Updates

Key Changes

• Train all members of your organization on accessible customer service

• Feedback – ensure your process for gathering feedback is accessible

• Service Animals – more types of regulated health professionals can provide

documentation

• Support Persons – can only be required by organization for purposes of

health or safety, and in consultation with the person who has the disability

• If required, fee or fare (if applicable) for support person must be waived

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AccessForward.ca

Tools to Help YouCustomer Service Standard – Training

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Transportation Standard

• The Transportation Standards Development Committee submitted Initial

Recommendation Report

• Report posted online and seeking public feedback

AODA Updates

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Provincial Employment StrategyThe Ontario Government wants to ensure that people with disabilities can use

their skills and abilities so they contribute to the economy and their

communities.

Development of a provincial employment strategy for people with disabilities is

underway that will:

• establish a vision with goals, priorities and desired outcomes to ensure

Ontarians have access to a continuum of employment and training services;

• provide a better service experience through streamlined access to

employment and training services that recognize the needs and employment

goals of individual clients; and

• engage employers in breaking down employment barriers for people with

disabilities and promoting inclusive workplaces.

AODA Updates

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Health Standard

Scope:

• Will focus on barriers as experienced by patients with disabilities.

• Will consider the complex regulatory environment of the health care sector.

• Will address regulatory gaps rather than duplicating existing requirements.

AODA Updates

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Education Standard

• ADO in partnership with the Ministry of Education and the Ministry of

Advanced Education and Skills Development

• Survey launched to gather public input on barriers to accessibility in

education

• Public feedback open May 25- - July 14

• Accepting applications for a Standards Development Committee for

Education

AODA Updates

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The Big IDeA Pilot

• Ontario is partnering with OCAD University’s Inclusive Design Research Centre to deliver the Big IDeA, a collaborative program that celebrates successes and encourages innovations in accessibility.

• Big IDeA will identify accessibility champions and leaders; bringing together current technologies with main street business practices to recognize businesses that break down barriers and welcome people with disabilities to enjoy the products and services they offer.

• Big IDeA achieves this through giving users a voice and dialogue with business through reviews, user generated mapping and allowing businesses and customers to have conversations within an online platform.

• The platform also provides free training and education materials for business owners.

• The Big IDeA pilot program will launch early spring. The proposed 18 month pilot will initially focus on two communities, both downtown Toronto and the City of Peterborough.

AODA Updates

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• Downtown Toronto offers diverse community which includes the highest concentration of persons with disabilities, student population, and it includes a broad representation of businesses.

• Peterborough is a smaller city with a diverse educational, commercial and agricultural base. The community includes businesses and organizations where accessibility is a priority.

• Big IDeA will help to build up communities that are going above and beyond compliance to create a culture of accessibility. In addition, communities both large and small will be able to benefit from having recognition available for their local businesses.

• After the pilot phase Big IDeA will be expanded to include more locations in Ontario.

• To learn more please visit: bigidea.one or please contact Vera Roberts at OCADU at vroberts@ocadu.ca or 416.977.6000 x 3954

AODA Updates

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David C. Onley

Award for Leadership in Accessibility

• John Draper – Oshawa

• Kenneth J. Freeden - Oakville

• Alexander German – Whitby

• Autism Teenage Partnership – Toronto

• Citizen Advocacy Ottawa – Ottawa

• City of Pickering – Pickering

• Community Living York South – Richmond Hill

• Digital Echidna – London

• Le Phenix – Alfred

• Ontario Council of Agencies Serving Immigrants – Toronto

• Town of Ajax – Ajax

• Town of Arnprior - Arnprior

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OMSSA Awards

Lifetime Achievement Award - 2017 Recipients• Adelina Urbanski, Former Commissioner, Community Health Services, Region of York

• Mary Beth Jonz, Former Director of Children’s Services, Region of Halton

• Brenda Wilton, Children’s Services Manager, Social Services & Housing, County of Bruce

• Stephen Arbuckle, Former Manager, Housing Services, City of Ottawa

Local Municipal Champions Award - 2017 Recipients• County of Oxford, Human Services Department

• City of Windsor, Community Development and Health Services & Windsor Essex Local Immigration Partnership

• City of Toronto, Raising the Village Initiative

• County of Lambton, Habitat for Humanity Pilot Projects with Ontario Works

• County of Lanark, Ontario Works Team & Smith Falls CHC

• Region of Peel, Supportive Housing Advisory Committee & Roundtable

• Region of Waterloo, Syrian Refugee Resettlement Committee

• Region of Halton, Housing Services

• District of Nipissing Social Services Administration Board

• Municipality of Chatham-Kent, Homeless Response Team

• City of Brantford, The Major B. Community Hub

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OMSSA Awards

Champion of Human Services Award - 2017 Recipient• Terry Cooke, President & CEO, Hamilton Community Foundation

Patti Moore Human Services Integration Award - 2017 Recipient• David Landers, Former CAO, Cochrane DSSAB

Municipal Accessibility Award - 2017 Recipients• City of Toronto, Lorene Bodiam, Advocate Advocate for People with Disabilities, Parks Forestry and

Recreation

• City of Mississauga, Accessiblity Resource Team (StART)

• County of Lambton and City of Sarnia, Accessibility Advisory Committees

• Township of Tiny, Accessibility Advisory Committee

• Town of Orangeville, Gail Campbell, City Councillor

• City of Vaughan

• City of Toronto, St. Clare's

• Municipality of Kincardine

• Region of York, Lisa Gonsalves, Director, Strategies and Partnerships, Community and Health Services

• City of Pickering, Canada 150 Youth Forum: A Confederation Journey 1867-2067 Team

• Region of Durham

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accessibility@ontario.ca

youtube/AccessOntario

facebook.com/ONAccessibility

@ONAccessibility

Toll-Free: 1-866-515-2025

TTY: 416-325-3408 / 1-800-268-7095

ontario.ca\accessibility

Contact Us

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