Lecture 6 Audit Management; Audit plan, audit control and audit programme.
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Access Audit Reportof
Karyalaya Vaidijya Kar Vibhag,
Jaipur, Rajasthan
under
Accessible India CampaignMinistry of Social Justice & Empowerment,
Govt. of India
(NOTE- Taking pictures was not permitted by
the concerned authorities.)
By:
'Svayam'- Global Centre for Inclusive
Environment
Jindal Centre, 12, Bhikaiji Cama Place
New Delhi-110066
www.svayam.com
Preface
The UN Convention on the Rights of Persons with Disabilities that came into
force on 3rd May 2008 after its ratification by 20th nation (India being one of
the first few signatories), National Policy on Disability- 2006 and The Persons
with Disabilities (Equal Opportunities, Protection of Rights & Full
Participation) Act 1995 all mandate an enabling and barrier free environment
for persons with disabilities.
Department of Empowerment of Persons with Disabilities, Ministry of Social
Justice & Empowerment has launched ‘Accessible India Campaign’ (Sugamya
Bharat Abhiyan ), as a nation wide flagship campaign for achieving universal
accessibility for persons with disabilities.
In line with the above Action Plan, Dept. of Empowerment of PwD, has
engaged ‘Svayam’ as an Expert Agency to conduct Access Audits of 340 major
Government Buildings in identified 8 Cities across nation and suggest cost
effective solutions to make them accessible to persons with disabilities.
This Access Audit Report documents the observations of the auditors on the
existing level of accessibility at the site and suggests cost effective solutions
to make it more accessible, and welcoming to all, irrespective of their age or
abilities. The suggestions/recommendations have been indicated by a tick
mark.
May 2016
New Delhi Team Svayam
2
Building Summary
Building Type: Commercial Building:Building Use: Urban development
Date of Audit: 18th May, 2016
Audit Team Members: Ar. Harshita Vashishth, Er. VipinSaini, Rupak Singh, Shri Ram
Methodology:Audit conducted on the basis of:
• Checklist issued by the Ministry of Social Justice and Empowerment.• Measurement done on the site, based on the existing situation of the building.• Pictures and videos made on the site as per the existing situation of the building.• Notes prepared on the basis of the problems faced by the user group on site.• “Handbook on Barrier Free and Accessibility”
3
Karyalaya Vaidijya Kar Vibhag, Jaipur, Rajasthan
NOTE- Taking pictures was not permitted by the concerned authorities.
Building Summary
Building Overview:
PHYSICAL ACCESSIBILITY PRIORITY FOR
CREATING
ACCESS
SYMBOLS
1. PARKING HIGHEST
2. ALIGHTING HIGH
3. ACCESSIBLE ROUTE HIGH
4. ACCESSIBLE ENTRANCE HIGH
5. RECEPTION & LOBBY MODERATE
6. STAIRS MODERATE
7. HANDRAIL HIGH
8. CORRIDORS HIGH
9. DOORS & DOORWAYS LOW
10. ACCESSIBLE TOILET HIGHEST
11. CAFETERIA MODERATE
12. DRINKING WATER
FACILITY
HIGH
13. SIGNAGE HIGHEST
14. EMERGENCY EVACUATION HIGHEST
4
Building Summary
Building Overview:
Evaluation criteria is based on evaluating each element as per the rating recommendation in “Standard II”
Evaluati
on Rank
Evaluation Criteria Symbols Priority for
creating
access
1. Hazardous, Inaccessible and
Unsatisfactory
Highest
2. Inaccessible and
unsatisfactory
High
3. Unsatisfactory but
acceptable
Moderate
4. Accessible and
Acceptable - Access Code
Compliant
Low
5. Accepted as a Best
Practice in Accessibility
Lowest
5
S. No. Subject
1. Preface
2. Approach and Main Gate
3. Parking
4. Entrance to the Building
5. Reception
6. Staircase
7. Corridors
8. Lifts
9 Rooms & Doors
10. Drinking Water
11. Toilets
12. Emergency/ Disaster Preparedness
13. Information & Communication
14. Evaluation of the service
15. Checklist
16. Standards
17. Disclaimer
Contents
6
EXTERNAL ENVIRONMENT
Approach and main road
Observations:
• The building is easily approachable and is located on the internal main road.
• The building entrance does not have a proper ramped kerb for the wheel chair users to get off.
• Pedestrian entry had a level difference of 160mm with an uneven surface.
• There is a channel of drain trap at the entrance covered with iron bars creates a hindrance in the movement of people.
• The approach pathway is rough, smooth and anti skid.
• There is no tactile orientation for visually impaired users.
• The existing signage is in Hindi.• There is no directional signage at the entrance to
facilitate the visitors.• There is no proper illumination at the entrance
suitable for night/ evening time.• There is no route map/ layout plan of the building.
7
EXTERNAL ENVIRONMENT
Approach and main road
Suggestions:
� Ensure periodic maintenance of approach ways.
� The channel drain trap at the entrance needs to be levelled and covered for the easy movement of wheelchair users.
� Provide tactile pathways for persons with vision impairment from entrance leading to the main building gates. (Ref. Standard I for specifications)
� Provide a kerb ramp to level the kerb to the road for wheel chair users to access the main entrance gate.
� There must be proper illumination at the entrance for the convenience of the users.
� There must be proper directional signage and layout plan of the building at the entrance to guide the visitor through the building.
8
EXTERNAL ENVIRONMENT
Parking
Observations:
• Currently there is no dedicated parking space available for people with disabilities within the building premises.
• There is a parking facility for staff and visitors on the surface.
• There is a separate parking provided for two wheelers in the basement.
• The parking is not sign posted. Also, there is no directional signage in the approach way leading till the parking.
• The surface parking is not sheltered. Also, there are no bays defined for cars to park.
• The bituminous parking surface is rough smooth and even.
9
EXTERNAL ENVIRONMENT
Parking
Suggestions:� Consider earmarking at least one dedicated parking for
persons with disabilities with proper signage and aisle space leading to entrance in front of the wards building entrance.
� The signage of accessible parking should be displayed at the entry point itself and also at the site of earmarked spaces at a height of 2100 mm so as not to get obstructed by the parked vehicle. (Refer Standard III)
� Ensure leveling and periodic maintenance of parking lot.
� Proper signage with good colour contrast indicating the parking facility is recommended. (Refer Standard II)
10
INTERNAL ENVIRONMENT
Entrance
Observations:
• There are three entrances to the building. Two side entrances are approachable via ramp and the front entrance is approachable via steps.
• There is a sheltered drop-off at the front entrance.• The entrance is sign posted but not visible from a
distance. Whereas, there is no signage on the building.
• The stepped access to the building has a flight of 9 steps with 160mm riser and 450mm tread.
• There is no marking on the edge of the steps for the benefit of people with visual impairments.
• There are no handrails at either side of the steps.• There is enough space at the porch with good
illumination factor.• The ramped entrance has a good gradient of ramp
(1670mm wide) and allows independent access. Whereas, the approach to the entrance is hindered.
• There is no drop-off at the ramped entrance and it is not sign-posted.
• Handrails have been provided on the ramp on one side only at the height of 1070mm.
• Tactile paving for the benefit of visually impaired visitors has not been provided anywhere.
• The flooring is smooth and non-slippery.• The entrance door is 2300mm wide, which is easily
approachable. 11
EXTERNAL ENVIRONMENT
Entrance
Suggestions:
� Consider installing proper signage “Accessible Route” to indicate the accessible ramp. (Refer Standard II)
� Highlight locations of ramp on tactile maps at the main entrance.
� Tactile warning blocks should be placed 400 mm before the beginning and end of each ramp to indicate the level change to visually impaired persons.
� It is suggested that walking area in front of the ramp run be kept free of parking by ensuring that vehicles are parked in the area earmarked for parking facility.
� Consider providing circular handrails of diameter 35-45mm at two levels i.e. 700 and 900 mm respectively which should continue on landings.
� Wherever there are steps provide a 50mm colour contrast on the tread edge help people with visual disabilities & elderly even in dim light conditions.
� Consider tactile warning blocks at 300mm before the beginning and at the end of every flight of stairs.
12
INTERNAL ENVIRONMENT
Reception
Observations:
• The reception area is accessible from the entrance and is sign-posted.
• There is a good color contrast between the counter, flooring walls and ceiling at the reception.
• The reception table top is at two levels, i.e., 920mm and 1090mm with 130mm knee space.
• There is proper illumination at the reception counter.
• Wall, floor and ceiling at the reception are in proper color contrast.
• There are no directional signage provided at the reception to facilitate the visitors.
• There is ample space in the lobby in front of the reception table.
• There is enough seats provided at the entrance.
• The flooring at the reception is non-slippery and smooth.
13
INTERNAL ENVIRONMENT
Reception
Suggestions:
• The reception counter should have a counter at 750mm height for the wheel chair users to access the area.
• The reception counter should have a clear knee space of 350mm.
• Ensure display of proper signage with Braille to assist people with visual impairment. (refer Standard II)
• Ensure that there are directional signage at the reception to facilitate the visitors.
• For specifications of accessible reception counters, refer Standard V.
14
INTERNAL ENVIRONMENT
Staircase
Observations:
• There is a U-shaped staircase present with 1 intermediate landing after a flight of 13 steps having 160 mm riser and 320mm tread which is a good practice.
• 1600mm wide staircase provides enough space.
• Handrail exists on one side only and it continue on the landing.
• Handrails are at a height of 960mm.
• The handrail ends 150mm behind the last step.
• There is an edge marking on the tread for the benefit of visually impaired visitors.
• There are no tactile warning blocks to guide the visitors with visual impairments.
• Signage indicating staircase is missing.
• The floor surface is non-slippery & the under-stair area has been cordoned off to avoid accidents.
15
INTERNAL ENVIRONMENT
Staircase
Suggestions:
� It is advisable to have handrails on both sides and at two levels i.e. 700mm and 900mm so as to cater to children or persons of short stature as well as adults. Ref Standard V on handrails.
� The handrails of 35-45 mm diameter is preferred and should have minimum clearance of 40-50 mm from the wall.
� Handrails should extend horizontally between 300mm and 450 mm before and after the stairs/ramp run, except in places where extensions could obstruct the pedestrian flow.
� Tactile warning blocks of 300 mm size should be placed at the beginning and at the end of the stairs which should continue on landings so as to caution the guests with visual impairment about the presence of stairs. Refer Standard VI.
Contrasting edge marking
helps visually impaired users
to identify the steps and use
them safely.
16
INTERNAL ENVIRONMENT
Corridors
Observations:
• The corridors were wide enough and provided wheelchair manoeuvring facility.
• Corridors were 2020mm wide.
• There was proper seating facility provided in the corridor at proper distances.
• There were no protruding objects or barriers in the corridor, which is a good practice.
• The floor surface is slip resistant and non-reflective.
• There was good colour contrast between the floor, wall, doors and the ceiling.
• There were no guide rails in the corridor to support the people with visual impairment.
• There was proper illumination inside the corridor even in the day.
• The signage in the corridor was present on the door. No perpendicular signage were present in the corridor for identification.
• Switch board height in the corridor is 1350mm. 17
INTERNAL ENVIRONMENT
Corridors
Suggestions:
� It is suggested to provide guide rails on both the sides in the corridors at a height of 760mm to support the visitors with visual impairment .
� it is suggested that the guide rails must have a thickness of minimum 300mm to provide markings with braille to support the visitors with visual impairment.
� It is suggested that walking area in the corridor should be kept free of any encroachments by ensuring proper storage of the unused material.
� Provide tactile marking inside the corridor for the easy movement of visually impaired users.
18
INTERNAL ENVIRONMENT
Lifts
Observations:
• There is a lift connecting all floors in the building.
• There is a directional signage indicating the presence of the lift.
• Door width is 820 mm.
• A rear mirror at not present in the lift.
• There are no handrails inside the lift.
• There is a visual display facility for the benefit of hearing impaired visitors.
• Lift doesn’t have a provision of audio announcement facility indicating the arrival at a floor.
• Lift controls are at 1220 mm are not Braille enabled rendering them inaccessible for wheelchair & visually impaired visitors.
19
20
INTERNAL ENVIRONMENT
Lifts
Suggestions:
�Consider providing audio announcement systemalong with visual display for the benefit of people withhearing impairments and low vision.
�It is suggested to have handrails on all three sides inthe lift.
�Provide a rear view mirror on the rear wall of the lift forthe free and easy mobility of wheel chair users in andout of the lift.
�Consider providing at least one lift on each side thatmeets accessibility standards. For details refer toStandard VIII.
INTERNAL ENVIRONMENT
Drinking Water Facility
Observations:
• The drinking water facility located in the building and has a level difference of 140mm making it inaccessible for wheelchair users.
• Tap ht. is 820 mm. which again makes it inaccessible for use by differently abled.
• All the drinking water facilities are not sign posted.
• No grab rail is provided for convenience of differently abled users.
21
Suggestions:
• There should be no level difference at the drinking water area. It should be leveled and kerbed for the access of wheel chair users.
• The tap height must be 550mm for the wheel chair users to access the drinking water.
• All the drinking water facilities available should be sign posted.
• Provide grab rails for the wheel chair users to access.
• Provide tactile marking till the drinking water area for the benefit of blind users.
INTERNAL ENVIRONMENT
Toilets
Observations:
• There is a dedicated accessible toilet unit dedicated for the disabled. Also, it is a unisex toilet.
• The toilet is used as a store room and is not in use.
• There are no guard rails inside the toilet.
• There are separate toilets for males and females.
• The door width is 800 mm making it difficult for ambulant visitors and wheelchair users.
• The entry to the urinal is stepped (120 mm) and at 630mm height making it inaccessible.
• The door is sign posted.
• Washbasins were present at a height of 850mm..
• The toilets are maintained properly and hygienically.
22
INTERNAL ENVIRONMENT
Toilets
Suggestions:
� The existing toilet door width needs to be widened to 900 mm to allow at least ambulant disabled visitor to use the facility.
� Provide adequate directional signage leading to accessible public toilet unit.
� The existing toilets have very little scope for accessible features due to space constraints
� Ensure periodic maintenance and cleaning of the toilet unit.
� Provide separate accessible toilets for wheel chair users wherever the space is available. For specifications refer Standard VIII.
23
INTERNAL ENVIRONMENT
Emergency Evacuation
Observations:
• Currently, there is no fire exit for the entire building.
• There are no emergency exit signage , also no signage indicating the emergency exit for those with disabilities or have mobility problems.
• There are no refuge areas earmarked for persons with disabilities. In fact, there is no declared evacuation plan for disabled people.
• The escape route is not clear.
Suggestions:
� Always include elderly and disabled persons while planning for emergency.
� Emergency exits should be clearly marked with proper signage . These exits should be clear of all obstructions. Consider emergency alarm both audio (hooter type) and visual (flashing bulb) on each floor/level at strategic locations.
� Conduct periodic training of staff in disability equality and handling in emergency.
� Consider providing at least one fire lift inside the building.
24
INFORMATION & COMMUNICATION
No. Question Answer
1.a The website proving information about the building/service
complies with web accessibility standards.
YES
1.b There is information detailing the accessible facilities in the
building with photographs
NO
2. All publications/brochures are available is also available in
alternate accessible formats such as:
- Braille
- Large Print
- Audio
- Pictorial (wherever possible)
- Easy-to-read
- Plain language
- Available in Hindi& English
- Accessible Electronic formats that can be shared over email or
mobile platforms.
NO
3. Printed service related documents such as forms, menu cards,
etc. are in accessible formats
NO
4. Forms can be filled electronically through an accessible
software
NO
5. Additional support is available to fill written forms if required. NO
6. Staff members are trained in Indian Sign Language
interpretation. If not, then Sign language interpreters are
available on call.
NO
7. Assistive technology such as Loop hearing systems, Audio
orientation tools, interpretative video’s or audio tours in with
captioning or sign language, wheelchairs etc. are available
NO
8. There is adequate lighting and no glare for deaf persons and
persons with low vision
NO
9. Adequate support is available for persons from different
cultures, learning disabilities, those not formally educated, in
all the above provisions
NO
25
EVALUATION OF THE SERVICE
No. Question Answer
1. Disability sensitization sessions are part of the staff induction
programme.
NO
2. Staff are trained to assist persons with disabilities, including
persons with learning disabilities.
NO
3. Staff are trained in basic Indian sign language NO
4. Staff are aware of the accessible facilities that are available and
know how to operate them
NO
5. All accessibility equipment is checked regularly and maintained
well.
NO
6. There is a procedure for a client with disabilities to lodge a
complaint or make suggestions
NO
7. Guide dogs are allowed in the premises NO
8. Trained live assistance is available in premises for all disability
constituencies where it may be required
NO
9. There is a plan to improve accessibility over a set
timeframe
NO
10.a There is an equal opportunities policy within the organisation to
promote the employment of staff with disabilities
NO
10.b Policy also includes commitment to reasonable adjustment of
work place environment to accommodate new staff and
clients with disabilities
NO
11. Organisation has a disability focal person in charge who manages
the concerns of employees and clients with disabilities
NO
26
EXTERNAL ENVIRONMENT
1. PARKING (Chapter 17 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
1.a Is there a parking lot
available for visitors and
staff?
YES AS PER ATTACHED
REPORT
1.b Are there accessible
parking bays reserved for
persons with disabilities?
If yes,
NO AS PER ATTACHED
REPORT
How many bays are
reserved?NO AS PER ATTACHED
REPORT
Is the size of the bay 3600
x
6000mm?
NO AS PER ATTACHED
REPORT
Are they located within
500mm from the
accessible entrance?
NO AS PER ATTACHED
REPORT
Does it have signage as
per requirement?NO AS PER REPORT
Does the parking have a
shelter?NO PARKING MUST BE
SHELTERED
CHECK LIST
27
No. Question Answers Remarks/recomm
endations
YES NO
Is there a firm, covered,
levelled pathway minimally
1200mm wide connecting
the parking bay with the
building entrance?
NO THE PATHWAY IS
NOT COVERED,
MUST BE
COVERED
Is the accessible parking
bays monitored to ensure
rightful use of the space?
NO AS PER ATTACHED
REPORT
Is there tactile floor
guidance in the parking
area for independent
mobility for persons with
blindness and low vision.
Specifically routes guiding
from parking area to
entry points of buildings,
emergency exits.
NO THERE MUST BE
TACTILE STRIPS
TILL THE MAIN
ENTRANCE.
1.c If there is no accessible
parking bay then identify
the space for it
NEAR THE MAIN
ENTRANCE GATE
28
2. ALIGHTING (Chapter 17 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
2.a Is there an alighting
point for persons with
disabilities next to the
entrance?
YES THE SURFACE
NEEDS TO BE
LEVELLED.
2.b If yes
Is the space levelled,
covered and out of the
traffic lane?
NO AS PER ATTACHED
REPORT
Is it signposted? NO AS PER REPORT
Have a step free
route leading to
entrance?
NO AS PER REPORT
Does not require the
disabled person to
cross the traffic lane?
YES GOOD PRACTICE
Does it have a tactile
guiding path including
directional, hazard
warning and positional
tiles directing till the
entrance?
NO TACTILE STRIPS
MUST BE PRESENT
TO AID VISUALLY
IMPAIRED PEOPLE
2.c If there is no alighting
point then identify space
for it
29
3. ACCESSIBLE ROUTE (Chapter 1 of the CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
3.a An accessible route
connects the entrance
gate, parking, alighting
point all other external
facilities with the
accessible entrance
NO PROVIDE PROPER
TACTILES IN A
SHELTERED
PATHWAY FROM
THE ENTRANCE TO
PARKING
3.b The accessible path is:
Minimally 1200mm wide NO
The surface of the
pathway must be firm
non-slip and preferably
covered
NO AS PER ATTACHED
REPORT
There should not be a
gradient of more than
1:12 or a cross slope of
1:50 in the pathway
YES THE SURFACE
MUST BE MADE
FIRM AND
LEVELLED
If free of any barriers or
obstacles. Grating if any
is perpendicular to the
direction of the path
YES AS PER THE
REPORT
Has a kerb ramp in case
there are and level
changes between the
traffic lane and the
accessible path.
NO AS PER ATTACHED
REPORT
30
No. Question Answers Remarks/recomm
endations
YES NO
Has tactile guiding path
including directional,
hazard warning and
positional tiles provided
for independent
navigation across all the
chief functions at the
building
NO PROVIDE TACTILE
MARKINGS
Has resting spaces and
wheelchair parking
spaces outside the line of
traffic in cases where the
walking distance is more
than
300mm
NO AS PER REPORT
Has accessible directional
signage directing to the
accessible entrance (see
corresponding section on
signage in the Handbook
and section 16 below)
NO AS PER REPORT
Is there adequate
artificial light on the path
after sunset?
YES GOOD PRACTICE
3.c If there is no accessible
path or if some elements
are missing then record
recommendations
31
INTERNAL ENVIRONMENT
4. ACCESSIBLE ENTRANCE (Chapter 7 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
4.a The main entrance is
accessible to all users, if
not there is an alternate
accessible entrance to
the front of the building
and into the entrance
lobby. (If stairs or ramp
are present please refer
the
corresponding section)
YES PROVIDE
HANDRAIL
SUPPORT ON THE
RAMP WITH THE
TACTILE STRIPS.
The accessible entrance
has a landing 1500 x 1500
m
YES AS PER REPORT
The entrance door is
usable by disabled
persons (see
corresponding section
11)
YES AS PER REPORT
There is a difference in
floor finish that is
identifiable by blind users
at the door entrance
YES AS PER REPORT
32
No. Question Answers Remarks/recomm
endations
YES NO
The entrance is
illuminated after sunset if
the building is in use at
that time.
YES AS PER ATTACHED
REPORT
The entrance has an
audio signalNO AUDIO SIGNAL
SHOULD BE THERE
4.b If an accessible entrance
is not present, then
identify the best option
to create one.
33
5 RECEPTION & LOBBY (Chapter 6, 11 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
5.a Is the reception counter
identifiable from the
entrance?
YES IT SHOULD
SIGNPOSTED
PROPERLY
Is there 900mm wide and
1200mm deep clear
space in front of the
reception counter?
YES IT SHOULD BE
FREE FROM
VEHICULAR
ENCROACHMENT
Is a part of the counter
between 760 mm to
800mm from the floor
with a 400mm to600mm
clear recess under the
counter?
NO AS PER REPORT
Does the counter
contrast in colour with
the background wall and
the floor?
YES AS PER REPORT
Is the counter top
adequately illuminated?YES AS PER REPORT
Is the counter to surface
non-reflective?YES GOOD PRACTICE
34
No. Question Answers Remarks/recomm
endations
YES NO
Is there accessible
identification signage for
the reception?(see
corresponding section on
signage in the Handbook
and section
16 below)
NO AS PER REPORT
Is there accessible
directional signage directing
to various building facilities
at the reception?(see
corresponding section on
signage in the Handbook
and section
16 below)
NO AS PER REPORT
In case of glass
empaneled receptions
there is a microphone
that is used by the
receptionist
NO
Is there an induction loop
available at the reception
counter?
NO
Is there live assistance
available at the counter
to guide persons to their
destination?
NO AS PER ATTACHED
REPORT
35
No. Question Answers Remarks/recomm
endations
YES NO
5.b Is printed information
available in accessible
alternate formats?
(see corresponding
section under point 2 of
Information and
Communication table
above)
NO
Can any of the staff
members’ communicate in
sign language?
NO
Does staff policy require
the staff to assist people
with disabilities in filling
forms if required?
NO
5.c The lobby is at one level
with adequate
manoeuvring space for
wheelchair users.
YES GOOD PRACTICE
36
No. Question Answers Remarks/recomm
endations
YES NO
5.d The lobby has adequate
seating for waiting, based
on the function of and
human traffic in the
building.
YES AS PER REPORT
37
6. STAIRS (Chapter 4 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
6.a Are the step risers 150
mm high and tread
300mm wide?
YES AS PER REPORT
Is there a colour
contrasting strip at the
edge of the steps?
YES GOOD PRACTICE
Do the stairs have
handrails at two levels on
both sides that are
continuous on the
landing? (also refer to the
section on handrails)
NO HANDRAIL
SHOULD BE ON
TWO LEVELS, i.e.,
700mm & 900mm
RESPECTIVELY.
Do the handrails project
beyond the end of the
flight and curve back in
accordance with section
on handrails.
NO AS PER REPORT
Is there tactile warning
tiles provided at the
beginning and end of
each flight?
NO AS PER REPORT
Is there adequate
illumination on the
stairs?
YES GOOD PRACTICE
38
No.` Question Answers Remarks/recomm
endations
YES NO
Is the floor surface of the steps non-slippery and non-glary?
YES AS PER REPORT
Is the under-stair area cordoned off to avoid accidents?
YES AS PER REPORT
Are steps uniform in width and height?
YES AS PER REPORT
The staircase is not circular and not sharp?
YES AS PER REPORT
Are the stairs continuous withoutany abrupt breaks and gaps?
YES AS PER REPORT
39
7. RAMP (Chapter 2 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO AS PER REPORT
7.a Is a ramp is provided as
an alternate route to the
stairs?
NO THERE IS NO
ENOUGH SPACE
INSIDE THE BUILDING
TO MAKE A
PROVISION FOR
RAMP
Is the ramp gradient not
steeper than 1:12. In
case of higher height
difference the gradient
may be gentler
NO
Ramp width is not less than
1800 mm.NO
Handrails have been
provided on both sides of
the ramp and are
continuous on the landing
NO
Landings have been
provided at specified
internals and at the
beginning and end of
the ramp.
NO
Tactile warning blocks
have been installed
300mm from the top,
bottom and landings of
each ramp run in external
environments.
NO
40
* Ground Floor to be made totally accessible, then there is no requirement for the Ramp to connect the first floor of the building.
No.` Question Answers Remarks/recomm
endations
YES NO
The ramp is well
illuminatedNO
The floor surface is
non-slippery and non-
glary
NO
Do the ramps have
tactile warning tiles at
the beginning and end
of each ramp run
NO
7.b If alternate access route
by ramp has not been
provided then identify the
space and design for the
ramp.
NO
41
8. HANDRAIL (Chapter 5 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
8.a Handrails have been
provided on both sides of
the stairs and ramp?
NO AS PER REPORT
Handrails have been
provided at the height of
900 mm and 760 mm.
NO HANDRAILS
SHOULD BE AT
BOTH LEVELS.
Handrails contrast in
colour from the
background wall and
the floor?
YES AS PER REPORT
Handrails are circular
and non-slippery.YES AS PER REPORT
Have an uninterrupted
grip?YES AS PER REPORT
The end of the handrail is
either grouted or turned
downwards.
YES AS PER REPORT
There is adequate hand
clearance between the wall
and the handrail?
YES AS PER REPORT
42
No.` Question Answers Remarks/recomm
endations
YES NO
8.b Handrails are
maintained and kept
free from dust,
especially if they are
provided externally?
YES AS PER REPORT
Accessible Signage for
directional arrow and
floor number provided on
all floors at designated
location (see
corresponding section on
signage in the Handbook
and section 16 below)
NO AS PER REPORT
43
9. ELEVATOR / LIFT (chapter 13 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
9.a There exists an elevator
that connects all floors of
the building?
YES
9.b If yes, it has - YES
Step free access from the
entrance to the lift?YES
The elevator car has a
internal space of
2000mm deepx 1100
mm wide?
YES
The elevator door
width is 900mm wide?YES
There is a visual and an
audio floor
announcement system in
the lift.
NO
The elevator controls in the
lift (including alarms
/speakers/phones)are
between 800mm to
1200mm. They have a good
contrast and the buttons
are self- illuminating, in
raised numbers and Braille?
NO THEY SHOULD BE
IN BRAILLE
44
No.` Question Answers Remarks/recomm
endations
YES NO
The elevator call buttons
and floor numbers outside
the lift on each floor are in
Braille and Raised
Lettering.
NO
There is no use of only
touch panels for lift
controls in the lift as also
at the floor level
NO
Door opening/closing
time is at least 30 secondsYES
The floor finish of the car is
non-slippery. The walls of
the car are non-
reflective?
NO
There are handrails on
both the sidewalls and the
rear wall of the lift car?
(refer to the section on
handrails)
NO
A rear mirror is present in
the car.NO
45
No.` Question Answers Remarks/recomm
endations
YES NO
There is no level
difference between
the landing and the
lift?
NO
Horizontal gap if any
between the lift and the
landing, is no more than
12 mm?
NO
There is a landing 1500
mm x 1500mm in front of
the lift?
NO
There is signage directing
to the accessible lift?NO
The control panel has
buttons and not a touch
panel
NO
There is floor number and
floor directory signage on
the lift lobby which is
visible from all lift cars?
NO
46
No.` Question Answers Remarks/recomm
endations
YES NO
The Emergency
information given inside
the lift car is mounted at
eye level and is in
accessible format (Braiille
/ font size).
NO
The lift has a live
attendant when required
and at all times for
public buildings with a
heavy footfall.
NO
9.c If there is no lift and it is
required then identify a
space for it.
NO
47
10. ESCALATORS & PASSENGER CONVERYERS (Chapter 14 of CPWD
Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
Escalators must not be
considered as the barrier-
free route, however they
must have adequate
warning for users with
vision impairments
NO THERE IS NO
REQUIREMENT OF
THE ESCALATORS
INSIDE THE
BUILDING
10.a Tactile warning strips are
provided at the top
and bottom end of the
the escalator and
passenger conveyers
NO
10.b The speed of the
escalator or the
passenger conveyer is
slow
NO
10.c Angle of inclination of the
escalator is not more than
30 degrees
NO
10.d There is adequate landing
space on top and bottom
of the escalator and
passenger converyer for
safe alighting and getting
off.
NO
10.e Each step edge in the
escalator has a colour
contrasted band.
NO
48
No. Question Answers Remarks/recomm
endations
YES NO
10.f There are colour
contrasted moving
handrails provided on
both sides of the
escalator and passenger
conveyer.
NO
10.g There is an audio indicator
indicating moving up or
down or moving forward
with the escalator or
passenger conveyer
respectively.
NO
10.h There is a alternate
accessible route where
escalators or passenger
conveyers are provided
NO
10.i In case of emergency,
the stop button of the
escalator should be easy
to reach and clearly
indicated at the landings
NO
49
11. CORRIDORS (Chapter 6 of CPDW Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
11.a The corridor is
minimally 1200mm
wide?
YES AS PER REPORT
There are no protruding
objects or barriers on
the corridor?
NO ENSURE THAT
THERE IS NO
ENCROACHMENT
If there are protruding
objects then they are
guarded?
NO AS PER REPORT
There is 1500 mm x
1500mm space to allow
a wheelchair user to turn
around at some point
on the corridor?
YES AS PER REPORT
The floor finish is non-
slip and non- reflective?YES AS PER REPORT
The corridor is well
illuminated?NO AS PER REPORT
There are handrails
provided on both sides of
the corridor?
NO AS PER REPORT
There is a colour contrast
between the floor, walls,
doors and the ceiling?
NO AS PER REPORT
50
No. Question Answers Remarks/recomm
endations
YES NO
11.b Are the corridors
maintained and kept free
of unwanted barriers such
as furniture, plants etc?
NO AS PER REPORT
51
12. DOORS & DOORWAYS (Chapter 7 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
12.a The clear width of the
door is minimally 900
mm?
YES AS PER REPORT
It does not take too
much energy to open
the door?
YES AS PER REPORT
Lever type handle is used
with a horizontal bar 800
mm from the floor and a
vertical bar in the
opening side
with its lower edge at
800 mm from the floor.
YES AS PER REPORT
The colour of the
doorframe contrasts in
colour with the door and
the background wall?
And the colour
of door furniture
contrast from the
door?
YES AS PER REPORT
The doors have a lever
type handle and not a
knob type handle?
YES AS PER REPORT
There are no thresholds
present on the door? If yes
they are less than
12 mm high?
NO
52
No. Question Answers Remarks/recomm
endations
YES NO
The doors are double
hinged and swing both
ways.
NO SINGLE SIDE
SWING ONLY
The doors have a
timed-release spring for
shutting
NO
12.b There is adequate space
available to open the
door even by a
wheelchair user?
YES AS PER REPORT
No other door opens in
the corridor, except
the accessible toilet
door
YES AS PER REPORT
If there are two doors in
a series, there is at least
1500mm deep space
between the two doors?
YES AS PER REPORT
12.c If a vision panel is
provided, it is
comfortable for both
wheelchair users and for
standing persons?
NO AS PER REPORT
Kick plates have been
provided on the doors?NO AS PER REPORT
53
No. Question Answers Remarks/recomm
endations
YES NO
12.d If glass doors are present,
then do they have
manifestations to make
them prominent and at
what heights?
NO
Are there door
closures? If any, they
should be avoided.
NO
Automatic doors should
preferably be provided
at the building entrance.
The automatic door must
remain open for at least
5 seconds
NO
The door must have a
guardrail where it opens
into a route of travel
NO
Sliding automatic door
must have an overhead
sensor- operating device
or manual large button
control.
NO
54
13. Accessible Toilet (Chapter 8 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
13.a Is there an accessible
cubicle with dimensions
1750 mm x
2200 mm in the ladies and
the gents toilet block?
NO AS PER REPORT
Is there a unisex
accessible toilet in the
building?
NO AS PER REPORT
13.b If a unisex accessible
toilet or an accessible
cubicle are present then:
NO AS PER REPORT
Are they present on all
floors of the building?NO AS PER REPORT
Toilet door must be
outward opening,
double hinged or
sliding type.
NO AS PER REPORT
The WC should be
installed in a corner with
centreline of the WC at
a distance of
450mm to 500mm from
the adjacent wall. The
front edge of WC should
project 750mm of/from
the rear wall.
NO AS PER REPORT
55
No. Question Answers Remarks/recomm
endations
YES NO
There is a backrest for
the WC?NO AS PER REPORT
The seat height of the
WC is 450mm?NO AS PER REPORT
Lever type flush control is
installed at a height of
1100mm from the floor
surface, or on the transfer
side of the
WC? The force required to
flush should be
comfortable
NO AS PER REPORT
There is 800mm of
clear transfer space
next to the WC?
NO AS PER REPORT
A horizontal grab bar is
installed on the adjacent
wall, at a height of
200mm from the WC seat.
NO AS PER REPORT
A fold up grab bar is
installed at a centreline
distance of
320 m-200mm from the
WC seat?
NO AS PER REPORT
56
No. Question Answers Remarks/recomm
endations
YES NO
A wash basin is installed
at a distance of at least
400mm from the side wall.
NO AS PER REPORT
The top-edge of the
wash is between the
height of 800mm and
840mm from the floor
level?
NO AS PER REPORT
There is clear knee
space of at least
750mm height x
750mm width x 200mm
depth under the wash
basin, with additional toe-
space of 300mm height x
750mm width
x 230mm depth
NO AS PER REPORT
The wash basin has
automatic or lever
type faucets
NO AS PER REPORT
13.c The floor-surface of the
toilet is non-slippery?YES AS PER REPORT
There is a colour contrast
between the floor, wall
and sanitary fittings?
NO AS PER REPORT
57
No. Question Answers Remarks/recomm
endations
YES NO
Is there an alarm system
within easy reach to
alert persons outside, in
case of emergency?
NO THERE SHOULD BE
AN ALARM AT
750mm HEIGHT
Visual alarm must be
there to alert people
with hearing disability in
case of emergency
NO VISUAL ALARMS
TO BE INSTALLED
AT PROPER
DISTANCES
The door can be locked
from inside but also
released from outside in
case of emergency
NO DOOR TO BE
LOCKED FROM
INSIDE BUT TO BE
RELEASED FROM
OUTSIDE IN CASE
OF EMERGENCY
13.d The accessible toilet is
not kept locked or used
as a janitor’s room.
NO AS PER REPORT
It is kept clean and
well-maintained.NO AS PER REPORT
13.e Mirror should be at
accessible heightNO AS PER REPORT
58
No. Question Answers Remarks/recomm
endations
YES NO
13.f All toilet accessories:
soap dispensers, coat hooks
are at accessible reach.
In addition to accessible
toilets, do the other toilets
following Standardization of
placement of utilities?
- Basin taps to
be placed at the centre of
the basin,
- Soap
dispensers must be either at
the immediate right or left
side of the basin,
- Water jets on
the right or left side of the
WC,
- Flush must be
either immediately
behind the seat or at the
centre.
- WC water tap
must be either at the
right or left of the WC.
NO AS PER THE
REPORT
59
13. CAFETERIA
No. Question Answers Remarks/recomm
endations
YES NO
13.a The cafeteria has a
step-free access?NO CAFETERIA IS NOT
THERE IN THE
BUILDING.
There is adequate
circulation space in
the cafeteria?
NO
13.b Tables allow easy
wheelchair access
and have a knee
space of 750 mm
under them?
NO
Floor is non-slip and
without any heavy
patterns?
NO
There is colour contrast
between the crockery,
glassware and the table
top?
NO
Cafeteria must have a
mix of different kinds of
cutlery and glassware to
allow ease-of-use
for people, based on their
needs. (For instance,
some people may be
unable to use disposable
cups and cutlery and
some may find use of
very heavy glasses and
cutlery difficult)
NO
60
No. Question Answers Remarks/recomm
endations
YES NO
All counters , buffet
tables and vending
machines should be
placed at accessible
height.
Menus at the cafeteria
are available in
accessible formats
(See section 2 under the
information and
communication head)
NO
13.c Staff is trained to assist
persons with disabilities.NO
There is agreed practice
to serve food on the
table for persons with
disabilities.
NO
61
14. Drinking Water Facility (Chapter 15 of CPWD)
No. Question Answers Remarks/recomm
endations
YES NO
14.a Can the drinking water
facility be easily accessed
by persons with
disabilities?
NO AS PER THE
REPORT
Is the tap of lever type? NO AS PER THE
REPORT
Are there glasses
available to drink
water? Are they kept at
accessible height (not
higher than 1200 mm).
NO AS PER THE
REPORT
14.b Is the area around the
water cooler is mopped
frequently and kept dry?
NO AS PER THE
REPORT
62
15. Controls and Operating Mechanisms (Chapter 15 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
15.a The operable part of
controls such as
vending machines,
electrical switches, wall
sockets are:
Located adjacent to
the clear floor space
with dimensions of at
least 900 mm x
1200mm
NO AT A HEIGHT OF
1300mm
Located at the height of
between 400mm and
1200mm, measured from
the floor, with the
exception of vending
machines where the
upper limit is relax able to
1300 mm.
NO AT A HEIGHT OF
1350mm AND
400mm FROM THE
FLOOR FINISH
LEVEL
Electrical sockets must not
be placed at a height
lower than
400mm from the floor.
YES GOOD PRACTICE
Controls should be
placed at not less than
400mm from room
corners
YES GOOD PRACTICE
63
No. Question Answers Remarks/recomm
endations
YES NO
No control or switch has
a touch panel to
operate
YES GOOD PRACTICE
There is little pressure
required to operate the
switches or controls
YES GOOD PRACTICE
Controls should be
colour-contrasted, with
the surrounding face
plate panel and the
face plate contrasting
with the background
wall on which they are
mounted.
YES GOOD PRACTICE
Information on controls
and switches is in relief
(embossed letters/
symbols accompanied
with Braille
information) for tactile
reading.
NO THE CONTROLS
SHOULD BE
BRAILLE ENABLED
There is no use of only
touch panel switches.YES
64
16. Signage (Chapter 10 of CPWD Handbook)
No. Question Answers Remarks/recomm
endations
YES NO
16.a Is there prominent visible
signage using the
international symbol of
accessibility,
identifying/advertising/
signifying accessible
entrance and exit,
reserved car parking,
presence of toilets for
persons with
disabilities, cloakrooms,
and availability of
special services?
NO AS PER THE
REPORT
16.b Does the signage size
comply with not less
than 60 mm for
doors,110 mm for
corridors and 200 mm for
external use?
NO AS PER THE
REPORT
16.c Are all visual signage
in the facility provided
with Braille and Tactile
supplements?
NO AS PER THE
REPORT
16.d Wherever possible, are
Audio signage provided
along with Braille and
Tactile signage
NO AS PER THE
REPORT
65
No. Question Answers Remarks/recomm
endations
YES NO
16.e Are all Braille and tactile
signage placed at
between the height of
900 mm and
1500mm, with ideal
location at 1050 mm
above the finished floor
level?
NO AS PER THE
REPORT
16.f If braille and tactile signs
are provided at a door,
are the signs located
alongside the door at the
latch side? Where tactile
signs are provided at
double doors with one
active leaf, are they
located on the inactive
leaf? Where tactile signs
are provided at double
doors with two active
leafs, are the signs
located at the right hand
side of the door?
NO AS PER THE
REPORT
16.g Are the Braille
specifications
following the
handbook
specifications?
NO AS PER THE
REPORT
66
No. Question Answers Remarks/recomm
endations
YES NO
16.h Are Braille and Tactile
floor plans provided,
where they are
available for use of
public?
NO AS PER THE
REPORT
16.i Are all visual signage in
the building using high
colour contrast (See
corresponding section
18)
YES AS PER THE
REPORT
16.j Is there adequate
illumination of visual
signage?
YES AS PER THE
REPORT
16.k Are there both visual
and auditory substitutes
for public address
systems and LED Display
board information in
the building
NO AS PER THE
REPORT
67
17. Emergency Evacuation
No. Question Answers Remarks/recomm
endations
YES NO
17.a is there an emergency
evacuation provision in
the building?
NO AS PER THE
REPORT
17.b Does emergency
evacuation provision
takes into account
people with disabilities? If
yes:
NO AS PER THE
REPORT
Is There a step free or
ramped accessible
evacuation route
identified leading to the
exit or the ramp or to
the refuge area?
NO AS PER THE
REPORT
is the alerting system
both visual and
audible?
NO AS PER THE
REPORT
The alerting buttons are
between 600 mm and
1200mm from the floor
and have a high contrast
with the background wall.
NO AS PER THE
REPORT
68
No. Question Answers Remarks/recomm
endations
YES NO
17.c On upper floors not
connected by a ramp, a
refuge area has been
identified and signposted
for wheelchair users.
(Some buildings have fire
lifts, Check if one of it
could be made
evacuation lift.)
NO AS PER THE
REPORT
is there a directional
signage leading to the
refuge area and the
evacuation plans have
the refuge area marked
on them?
All emergency and
directional signage are
accessible (See
corresponding section)
NO AS PER THE
REPORT
The refuge area has
minimally a 900 mm x
1200mm space for
parking a wheelchair
NO AS PER THE
REPORT
Are there smoke barriers
around the refuge area
that can hold the smoke
for at least one hour?
NO AS PER THE
REPORT
69
No. Question Answers Remarks/recomm
endations
YES NO
Is there an audio and
visual two way
communication system
in the refuge area at the
height of 1000mm?
NO
Does the Stairs next to the
refuge are minimally
1200mm wide?
NO
17.d Are evacuation plans
prominently displayed
on all floors?
The evacuation plans
and building maps are
available in tactile braille
formats.
NO
Is the plan of right size
and easy to readNO
Have The accessible
evacuation route and
the refuge points been
shown on the plan?
NO
Does The plan has ‘you
are here’ point identified
on it?
NO
Does The plan contrasts
well with the background
wall?
NO
70
No. Question Answers Remarks/recomm
endations
YES NO
17.e Has the Staff been
trained to assist persons
with disabilities in
evacuation?
NO
Are there evacuation
chairs available?NO
71
Standards
Standards No. Contents
Standards I Design Guidelines for Tactile Paving
Standards II Specifications : Signage
Standards III Accessible Parking
Standards IV Ramp Designs and Specifications
Standards V Handrails for ramps and stairs
Standards VI Reception Counters
Standards VII Staircase Specifications
Standards VIII Accessible Lifts
Standards IX Accessible Toilet Specifications
Standards X Emergency/Disaster Preparedness
73
Standards I
Design Guidelines for Tactile Paving to assist
Persons with Visual Impairment
Tactile indicators for visually impaired visitors should be provided.
Tactile guiding and warning blocks should be placed in the centre/side of
the pedestrian and approach pathway per guidelines in next slide.
Warning of any level change and obstruction on the pathway should be
indicated by warning blocks such as, on the approach to a ramp.
Guiding Blocks Warning Blocks
Clear visual and tactile clues are required to facilitate visit of vision-impaired or people with low vision
74
Specifications: Placement of Tactile Paving
Tactile paving on pathways, turnsand intersections
Tactile paving on stairs and crosswalks
75
Standards II
Specifications: Signage
General
Signage includes direction signs, signs of locality, street names and numbering, informationsigns, etc. The main purpose of signage is to provide clear designation of places, warningand routing information. Symbols should be displayed at various facilities for people withdisabilities such as lifts, entrances, telephone booths, toilets, car parks and the like. Thesymbol of access should be permanently and conspicuously displayed to indicate thelocation of various facilities in the building.
All types of signs should be visible, clear, simple, easy to read and understand,and properly lit at night.
In general, signs should not be placed behind glass because of possible reflection.
Signage placed on the pedestrian path of travel are considered obstructions; thus, they shouldbe detectable and be clear of the path of travel.
Universal signage helps to overcome language barriers.
The art of designing signs and signage is rapidly evolving. It is worth
considering the following issues :
Make clear distinctions between signs that offer directions and those that indicate
arrival.
The design of signs should allow for contrasting colours, serif-free text, simple and
consistent use of symbols and the provision of tactile information, including Braille.
Signs need to be well lit.
Signs need to be carefully located so as to help visitors throughout their journey by
providing information at junctions or in long passageways.
The use of voice activated signs may need to be considered.
The height of the sign should be lower rather than higher as there is no perfect height for
all visitors and be tactile/braille enabled.
Wall hung signs should not hang below 2000 mm else it may obstruct the passage of
walkers and may use pictograms and text. (tactile & braille will not be of any use in
wall hung signage)
76
- Symbols should be used wherever possible. They are useful for visually impaired people and people with learning difficulties. -A good pictorial symbol depends on simplicity, legibility and good recognition / familiar factor.
International symbol of accessibility
Accessible spaces and facilities should be identified by the international symbol of accessibility.
Contrasting colours
Should be used to differentiate the figure from the background. The commonly employed colours are white for the figure and blue for the background.
The wheelchair figure should always be seen from drawn facing right.
Accessible entrances should be clearly identified using the international symbol of accessibility including alternate locations of accessible entrances
Room Signs
Signs should be installed on the wall adjacent to the latch side of the door at a height of 1500 mm from the finished floor to the centre line of the sign. Where there is no wall space to the latch side of the door, signs shall be placed on the nearest adjacent wall.The room nameplate in Braille should be incorporated into the signage at an approximate height of 1300 mm from the floor level.
Directional signage with colourcontrast
77
Signage fonts should :
Be clear with Sans serif typeface
Be in lower and upper case
Be left justified
Embossed with Braille and Braille locators
Non glare
Character heightCharacters and numbers on signs should be sized according to the viewing distance from which they are to be read . The smallest letter type should never be less than 15 mm.
Finish & ContrastThe characters and background shall be matte or other non-glare finish. Characters and symbols should contrast with their background. The color combinations red/green and yellow/blue should not be used in order to avoid confusing color-blind persons.
Some Specifications for Signage � By paying attention to the background and panel contrast the sign will be more easily visible.� Contrasting the text & symbols with the panel allows the sign to be more easily read.� Tactile text & symbols along with Braille enable the sign to be read by a blind person.� Signs which show the correct use of colour contrast, words, pictogram and arrow directions caters to diverse users.
Fig. Character heightFig. Colour Combination for Signage
78
Signage-Some examples
with tactile/Braille
Pictorial signage with tactile and Braille information
79
Room /Door Signage
Signage, nameplates and numbers of the rooms to be in Braille & raised alphabets at the eye level, on the wall, bold & color contrasted with their background.
Suggested Door hardware
80
Standards IIISpecifications: Accessible Parking
Accessible parking bays should be located on the shortest possible route as closest to the accessible entrance as possible preferably within 30m of the nearest accessible entrance.
The accessible parking bay for a single car parking should :
Have minimum dimensions 4800 mm x 3600 mm for a single car parking.
Have a firm, level surface without aeration slabs.
The parking to be provided closest to the entrance.
There should be a 900mm wide clear path leading to the entrance of the premises from the parking.
The parking needs to be well signed.
The parking managers need to make sure that it is used by appropriate people.
Should be referred to as ‘Accessible Parking’ and not ‘Handicap Parking’.
The alighting point and boarding point wherever possible should be sheltered.
A passenger alighting and boarding point should provide an access aisle of at least 1200 mm wide X 6000 mm long adjacent and parallel to the vehicle pull-up space in case of single parking and 2400 mm wide and 6000 mm long for two cars with common aisle.
Accessible parking areas should be marked by the international symbol of accessibility as a signpost at 2100 mm so that it doesn‘t get obscured by standing vehicles. Also, the symbol should also be panted on the ground surface of the parking space.
Ensure that the signpost doesn’t block the access aisle or parking or pedestrian movement.
Consider a bollard on the aisle so as to discourage parking. However, the bollard should leave at least 900 mm wide space so as to allow free movement of wheelchairs.
Parking spaces should be located such that persons with disabilities are not compelled to wheel or walk behind the parked cars other than their own.
The accessible route should not require persons on wheelchair to pass behind vehicles that are reversing.
Wheel stoppers should be provided to avoid vehicles occupying space on the access aisle/pedestrian sidewalk.
The Symbol of Access should also be displayed at approaches and entrances to car parks to indicate the provision of accessible parking lot for people with disabilities within the vicinity.
Directional signs should be displayed at points where there is a change of direction to direct people with disabilities to the accessible parking lot.
Sample parking with painted sign and bollard discouraging unwanted parking on the aisle and walkway connected with the aisle.
Symbol of Access
Directional signs
Single and double Car parking81
Ramps Specifications
Fig. Design Specification of U-shaped Ramp
Fig. Design Specification of L-shaped Ramp
Fig. Example of an alternate ramp with stairs; Please note that handrails benefit both ramp and stair users and many prefer one over the other.
Standards IV
82
Ramp Specifications
Gradient
The ramp of a gradient of 1:15 is preferred and a gradient of 1:12 is the absolute maximum. A ramp gradient of 1:12 is often difficult to negotiate independently for many wheelchair users and may result in the wheelchair flipping backwards while ascending.
Width
The minimum requirement for the clear unobstructed width of a ramp (i.ebetween handrails) is 1200mm and preferred width for two way movement is minimum 1800 mm.
Landings
Landings should be provided along the length of the ramp at intervals of every 5 mts for a gradient of 1:12 and every 10 mts for a gradient of 1:15 or 1:20.
Landings along the ramp should be at least the width of the ramp, not less than 1500mm long and clear of any door swing or other obstruction.
There should always be a landing at the top and bottom of a ramp.
Ramps should not connect straight to doors as wheelchair users need a leveled platform at the end of the ramp to maneuver and negotiate opening the door.
Ramp Surface
The ramp surface and landings should be smooth, level, even and slip resistant especially when wet.
Outdoor ramps and their surfaces should be designed to prevent water from accumulating on the walking surfaces.
The surface finish should be hard and suitable for the volume of traffic that the ramp is likely to experience.
Tactile Ground Surface Indicators
Tactile warning blocks should be placed 400 mm before the beginning and end of each ramp to indicate the level change to visually impaired persons.
General
Where the horizontal run of the approach ramp exceeds 9000 mm in length, an alternative stepped approach in addition to the ramp approach, should be provided for people with ambulatory disabilities.
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Standards VHandrails for ramps and stairs
Fig. Landings and placement of tactile warning strips on a ramp
Fig. Note handrails at two heights for children/p ersons with short stature & for adults and extended rail before and after the ramp run to assist slow walkers/ elders and persons with disabilities. Both handrail s should be affixed in a way that allows a user to grasp it continuously along i ts entire length — the location of brackets or posts should not require a user to l et go of the handrail at any time.
Fig. Two level handrails that provide continuous hold to users.
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Standard Specifications for Handrails
� Handrails should continue uninterrupted (except for doorways) on both sides and around the landing. Both side railings helps people with left and right side preferences and also for to and fro movement on the incline.
� Handrails should extend horizontally for a distance between 300mm and 450 mm at the top and bottom of stairs and ramps, except in places where extensions could obstruct the pedestrian flow.
� For stairs or ramps more than 3000mm wide, a continuous intermediate handrail should be considered.
Handrails should :-
Be slip-resistant with round ends.
Have a circular section of 30-45 mm in diameter.
Be free of any sharp or abrasive elements.
Have continuous gripping surfaces, without obstructions or interruptions that can break a hand hold.
Be provided on both the sides.
Be continuous, even at the landings.
Extend at least 300-450 mm beyond the beginning and end of the stairs/ramp run. The ends of the handrails should return back to the railing or be grouted in the wall or in the floor to prevent any injury to the users.
Have a minimum clear space of 40 mm from the wall.
Be installed at two heights, one at 700mm and the other at 900mm.
Be finished so as to contrast in colour and luminance with the background against which it will be viewed.
Be made with a material that will not get hot in the direct sunlight, especially in external installations.
Be provided with Braille/tactile markings at the beginning and end to give information to visually impaired people.
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Standards – V
Reception Counters
Following features should be included in the reception area :
• Provide clear floor space of at least 900 mm x 1200 mm in front of the counters;
• Consider at least one counter on all public dealing desks be receded to 750-800 mm from floor level. The counter/desk should be minimum 750mm high, have 480mm deep clear knee space and be 900 mm wide to provide accessibility to a guest with reduced mobility.
• There should be uniform light on the reception desk of 300 lux and lighting should be so positioned so as to illuminate the receptionist and the desk top without creating any glare to facilitate easy lip reading by Guest with Hearing disability.
• The counters should have pictographic maps indicating all the services offered at the counter
• The receptionists should be trained in basic sign language to assist guest with hearing disability.
Some examples of accessible reception counters
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In addition, the following are strongly recommended:-
Have sound enhancement system available if required with
clear signage about its availability.
Have a loop induction unit to benefit guests using hearing
aids and have a signage about its availability.
Have a magnifying glass handy to benefit guests with low
vision on the counter.
Staff managing the desk to be preferably fluent in sign
language or be acquainted with basic sign language.
Provide a tactile guide map at the reception for visitors with
visual difficulties to orient themselves with the building.
Sample Talking Tactile Map
Sample Tactile Guide Map
Tactile map-Germany Stuttgart’s Degerloch Rail Station
What is Induction loop system? : People with hearing impairments find it difficult to grasp mass audio activity. In an enclosed venue, it is possible to enclose a small area with a loop-induction system so that people with hearing impairments within it can hear voices and sounds without ambient noise. A loop-induction system comprises of a microphone, an amplifier and a loop (a conducting wire encircling the enclosure). The sound of music or the voices of actors are converted into electromagnetic signals. The signals are carried to the loop. A pickup coil fitted in a hearing aid picks up the electromagnetic signals and the receiver in the ear converts this into comprehensible speech or music. Since the hearing aid does not pick up actual sound signals, it receives no ambient noise, ensuring good quality of sound.
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Standards VI
Stairs Specifications
Risers should not be more than 150mm and treads
should not be less than 300mm deep.
Open risers are a hazard for persons with reduced
mobility and hence should be avoided.
Continuous handrails on both sides of the staircase
should be provided including the landings.
Space under the staircase should be cordoned off by
putting guardrails or by closing the space with a wall
to prevent the visually impaired guest from walking
into it.
Illumination of minimum 150 lux should be maintained
on the stair surface.
Nosing on the stairs should contrast in colour and tone
with the tread. There should be colour contrast
strips/ Edge marking of 50 mm bordering the edge
of the tread as shown in the picture.
Handrails should be provided on both sides, preferably at
two levels. At 700 mm and at 900-1000 mm.
Tactile warning blocks should be installed 400mm from
the beginning and at the end of the stairs as an
indication of level change to visually impaired
persons.
The following features need to be kept in mind in facilities where stairs are being built or exist:
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Standards VII
Accessible Lift Specifications
Lift
Where lifts are provided in a building, at least one lift should be made accessible from the entrance level for vertical circulation.
The lift should serve all levels intended for access by people with disabilities.
Lifts designated for use by people with disabilities should be marked with proper signage and directional signs be provided from all other entrances of the building to the accessible lift.
Lift Size
The minimum size of the lift should be 1200 mm wide by 1400mm deep.
Door
The lift door should have a clear opening of not less than 900 mm.
There should be no gap in level between the lift door and the floor surface at each level. If such a gap is unavoidable, then it should not be more than 12 mm.
Call Button
Call button located outside the lift should have a clear floor space of at least 900 mm x 1200 mm with no obstruction placed to prevent a wheelchair user from reaching the call button;
Be installed at a height between 900 mm and 1200 mm.
Control Panel
Have a dear floor space of at least 900 mm x 1200 mm with no obstruction placed to prevent a wheelchair user from reaching it;
Be placed at a height of between 900 mm and 1200 mm from the floor level and have buttons with Braille/raised letters and in sharp contrast from the background to aid people with visual impairments.
Review mirror and kick plates to be fitted.
Grab Bars
Be placed at a height of 900mm from the floor level and be fixed on both sides and at the rear of the lift.
Audio and Visual Indicators
The lift should have a voice announcement system along with a visual display to indicate the floor level.
Number of the floor/block in big fonts and good colour contrast should be placed on the opposite wall where the lift door opens.
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Standards VIII
Accessible Toilets Specifications & Designs
Accessible Toilet Specifications.
Accessible Toilet Specifications.
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Features of Unisex Accessible Toilets
The unisex accessible toilet should be located as close as possible to the
entrance of the building and shall comply with the following guidelines:
1. Have clear internal dimensions of not less than 2000 mm x 2200 mm. If the toilet is within the male or female section, then the dimension of not less than 2000 x 1750 mm may be accepted.
2. Be equipped with a door:
that opens outwards or sliding type or be foldable.
Single leaf door 1000 mm wide.
That has horizontal pull bar at least 600 mm long on the inside and 140 mm long on the outside at least 700 mm high.
Have an emergency release mechanism so that they are capable of being opened from outside in case of an emergency.
Be capable of being locked from the inside by a device that is operable by one hand, activated by a force not more than 22 N and which does not require:
fine finger control,
tight grasping, and
pinching or twisting of the wrist.
3. Have a slip resistant flooring.
4. Have a 400 mm high kick plate.
5. Have the toilet roll dispenser mounted below the grab bars and at not more than 300 mm from the front edge of the seat and at a height between 50 mm and 250 mm from the top of the water closet seat.
6. Be equipped with a cloth hook mounted on a side wall between 1000 - 1300 mm from the floor and projecting not more than 40 mm from the wall.
7. Soap dispenser-single hand operation 900 mm high.
8. Provide space for sanitary bin clear of door and WC.
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….Features of Unisex Accessible Toilets
9. Wash Basin should comply with the following
features:
Single lever mixer tap or sensor taps.
Recommended maximum temperature is
41 degrees.
Be of a standard size with dimensions of
approximately 520 mm x 410 mm;
Be mounted such that the minimum distance
between the centerline of the fixture and
the side wall is 460 mm;
Be mounted such that the top edge is between
800-900 mm and 840 mm from the floor;
Have a knee space of at least 750 mm wide by
200 mm deep by 650- 680 mm high with an
additional toe space of at least 750 mm
wide by 230 mm deep by 230 mm high;
Have a minimum clear floor space of 750 mm
wide by 1200 mm deep, of which a
maximum of 480 mm in depth may be
under the wash basin;
Have the hot water and drain pipes within the
knee space or toe space properly insulated;
and
Have automatic or lever type faucets
Mirror’s bottom edge to be 1000 mm from the
floor and maybe inclined at an angle.
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….Features of Unisex Accessible Toilets
10. Water Closet should comply with the following
features:
WC seat height should be 480-500 mm to the top of the seat for ease of transfer.
Preferably be of wall hung or corbel type as it provides additional space at toe level.
Have a clear space of not less than 900 mm next to the WC.
Be located between 460mm to 480 mm from the centerline of the WC to the
adjacent wall and have a clear dimension of 800 mm from the edge of the WC to
the rear of the wall to facilitate side transfer.
Have a back support where there is no seat lid or tank. A back support reduces the chance of imbalance or injury caused by leaning against exposed valves or pipes.
Grab bars at the rear and adjacent wall.
Pull down grab bars to be provided on the transfer side at a distance of 320 mm from the centre line of the WC.
Have flush control which is hand operated and located on transfer side of the water closet and not more than 1200 mm from the floor.
11. Hinged support drop down rail should be between 700-
800 mm height.
12. Fire alarm system to include visual and audible alarm in
the toilet that can be seen and heard from all the
cubicles.
13. Light switches with large push pads should be
preferably used.
14. Emergency assistance call signal is so located outside
the toilet compartment so that it can be easily seen
and heard by those able to give assistance.
Fig. Low height wash basin & Low height urinals cater to children as well as people of short stature. Additionally if grab bars are also provided this becomes very user friendly to those needing support while walking.
Fig. Accessible Toilet with grab bars
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Standards IX
Emergency Egress / Evacuation
strategy/ Disaster Preparedness
Disaster preparedness should always be of highest order and must keep
the most vulnerable user of the building.
Always include elderly and disabled persons while planning for
emergency
An accessible environment enables persons with disabilities to not only
enter and use the environment independently but also to leave
safely in the vent of an emergency.
The basic principle of an emergency egress strategy is to move persons
horizontally to a safe area where, if necessary, they can await
assistance or rescue, before travelling vertically to reach the final
exit level.
The egress routes therefore, will comprise horizontal escape routes,
refuges, stairwells and lifts.
In addition, A fire evacuation strategy must be in place which should
identify management procedures based on the design of the
building, its occupancy and use. These procedures should include
the egress of persons with disabilities in the event of fire.
Emergency exits should be clearly marked with proper signage . These
exits should be clear of all obstructions at all times.
Clear Well illuminated signage indicating escape routes are essential.
An alternative to immediate evacuation is a safe refuge point within the
building where the persons with disabilities could remain there
until the fire is controlled or put out or until rescued by fire
fighters. Refuge area should be provided usually at the fire-
protected stair landing on each floor that can safely hold one or
two wheelchairs.
Each area of refuge must be separate from the remainder of the story by
a smoke barrier having minimally one hour fire resistance rating.
Each area of smoke is to be designed to minimize the intrusion of
smoke.94
Two wheelchair spaces of size 800x1200mm each should be provided in the refuge area. The area of
rescue assistance shall not encroach on any required exit width. The total number of such areas
per story shall be not less than one for every 200 persons of calculated occupant load served by
the area of rescue assistance.
All stairs next to the refuge should have a clear width of 1200 mm between the handrails
A method of two way communication, with both visible and audible signals, shall be provided between
each area of rescue assistance and the primary entry.
Each area of rescue assistance shall be identified by a sign “Refuge Area/Point” and displays the
international symbol of accessibility. The sign should be illuminated when exit sign illumination is
required. Signage should also be installed at all inaccessible exits and where otherwise necessary
to clearly indicate the direction to areas of rescue assistance. In each area of rescue assistance,
instructions on the use of the area under emergency conditions shall be posted adjoining the two
way communication system.
Alarm Systems (vocal, vibrating alarms and instructions for escape from danger)
Consider emergency alarm both audio (hooter type) and visual (flashing bulb) on each floor/level at
strategic locations.
f emergency warning systems, eg. Vibrating alarms or vocal alarms, are installed, they should include a
means of warning for visually impaired persons.
Visual alarm devices should be provided for persons with hearing impairments
Sockets should be provided near beds to allow alarm systems, including vibrating under pillow devices,
to be connected easily.
Alarm signals such as flashing lights, vibrating beds or variable velocity fans can alert deaf or deaf and
blind residents. Emergency exit lights and directional signals mounted near the floor have been
found to be useful in cases where a lot of smoke is present. Pre-recorded messages and on the
spot broadcast from a central control centre would be of great benefit.
Conduct periodic training of staff in disability equality and handling in emergency.
Consider placing good colour contrasted signage indicated location of emergency exits.95
DisclaimerAlthough we have offered the best advice available to us at the time of
compiling this audit report, please be advised that due to the ongoingdevelopment of legislation in this area, all companies and organizationsshould seek continuing advice to ensure that their services and facilitiesremain compliant with their statutory obligations.
It is important that professionals with accessibility experience be involved inall stages of the design, construction, renovation and refurbishmentprocess. Svayam can not accept any responsibility for loss occasioned byreason of non-compliance with the requirements of relevantlegislation/rules, if revised in due course.
Service Providers are more likely to be able to comply with their duties if they:
Periodically audit physical and non-physical barriers to access.
Make appropriate adjustments.
Provide training to staff which is relevant to these adjustments.
Draw the adjustments to the attention of disabled people.
Prepare, and monitor compliance with, an ‘Access Implementation Plan’ taking into account the priority and cost implications highlighted in the audit report, and incorporating considerations to improvise access in planned maintenance and management procedures.
Let disabled people know how to request assistance.
Regularly review the effectiveness of adjustments and act on the findings.
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