Accenture and Workday: Look to the Cloud for your Global Payroll Strategy

Global Payroll in the Cloud

Most Significant Payroll Concerns

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• Inefficiencies across people, processes and technology solutions

• Inability to leverage leading practices across payrolls

• Lack of visibility of payroll data to support cost analysis and compliance

• Limited ability to establish regional / global SLAs and KPIs to measure payroll performance

• Lack of integration and self service • Data accuracy and integrity • Costs associated with relying on manual

processes

• Applying ongoing changes to legislation • Adhering to the existing rules and

regulations• Achieving efficiencies across multiple

cultures, languages and currencies

• Accurate and timely processing of payments and required reporting

• Compliance related to work and pay rules• Reliance on manual processes

COMPLIANCE

STANDARDIZATION

AUTOMATION

COUNTRY LEVEL REQUIREMENTS

VISIBILITY & MEASUREMENT

CHANGE DRIVERSPROMOTE AUTOMATION• Find opportunities to enable integration, interface

optimization, portals and self service• Leverage opportunities to reduce manual processing

ACHIEVE DATA VISIBILITY• Promote global reporting• Drive performance through regional and global

SLAs/KPIs

DEFINE SYSTEM OF RECORD• Establish single HR system of record• Tighter integration with other HR and Financial

systems components

DEFINE GLOBAL PAYROLL ORGANIZATION• Define compliance and a payroll presence globally• Promote standardization to establish leading practices

across regions

Technology:Change Drivers Lead to New Requirements

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Mitigate Risk & Liability(Promote Overall Employee Experience)

Require Visibility of Payroll Data, Ability to Measure Payroll Performance

Ensure Compliance & Data Integrity (Ability to Enable Data Sharing)

Find Qualified Resources (do more with less)

Process Across Multiple Regions, Regulations & Cultures

STANDARDIZE PROCESSES GLOBALLY• Find opportunities to standadize globally• Apply localization where regulatorially required

Copyright © 2015 Accenture All rights reserved.

Technology:Impacts of Implementing New Requirements

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BEFOREAFTER

INTEGRATION & SELF SERVICE

HR SOURCE OF RECORD

GLOBAL REPORTING

DATA INTEGRITY / ACCURACY

STANDARDIZATION

COMPLIANCE

Limited and not standardized

Enabled, Standardized

Compromised through dual maintenance and manual processes

Integrated

Reporting only available on local payroll level

Enabled

Compromised by manual processes and lack of integration

Significantly improved through enabled data sharing & integration

Payroll technology and process applied locally

Standardized technology and process applied globally

Requirements defined on a local level. Compromised by manual processing

Requirements defined on a global level. Supported by automation


CHANGE DRIVERSPROVIDER OPTIMIZATION• Limit the number of payroll providers• Balance the level of service provided

IMPLEMENT GLOBAL SERVICE DELIVERY• Centralize transactional work and achieve

FTE specialization• Enable standardization and best practice alignment

STANDARDIZE SERVICES PROVIDED• Increase consistency of services• Leverage skills across locations

DEFINE GLOBAL SOURCING STRATEGY• Standardize the selection and management of 3rd parties• Reduce vendor management effort

Service Delivery:Change Drivers Lead to New Requirements

5

Inability To Manage Multiple Contracts

Need to Gain Efficiencies & Reduce Manual Processing

Need to Balance Level of Service

Mitigate Risk / Liability

Increased Globalization (requires a Global Sourcing Model)Leverage to Prevent Costly Inconsistencies

IMPLEMENT CONTROLS & GOVERNANCE• Reduce challenges and risks in managing multiple

operating models• Create global governance roles and responsibilities


Service Delivery:Impacts of Implementing New Requirements

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BEFOREAFTER

DELIVERY MODEL

PROVIDER OPTIMIZATION

PROCESS STANDARDIZATION

METRICS

QUALITY STANDARDS

TRANSACTIONAL WORK

Delivery model, governance and compliance standards defined on a local level

Defined on a global level

Multiple vendors with service levels defined on a local level

Global payroll provider(s)

Minimal due to multiple solutions and decentralized model

Global with one vendor and a centralized model

None or lagging indicators

Predictive Analytics / Root Cause Analysis

Control / Compliance Oriented

Process Oriented Methods

Performed on local level resulting in higher labour investment

Centralized global service delivery center enabling global strategy and FTE specialization


Global Service Delivery: Components

7

GLOBAL SERVICE DELIVERY

Creation of an Employee Contact Center.• Call Center

• Knowledge Tools

• Case Resolution

• Tier 1-3 Escalation

Retained services

are centralized in

a Global Service Delivery Center. • Transactional work

shifted

• In-Country SMEs engaged

• Vendor Management

• Process Standardization

Creation of a Center of Excellence (COE). • Deep skills in Payroll

• Strategize for organization

• Process ownership

• Monitor metrics

• Process improvement

• Link to the Global Strategy

PAYROLL COE

Governance Roles

and Responsibilities are defined.• Compliance managed

on a global level

• Global or Hub and spoke model enabled

• Global strategy and standards supported

GOVERNANCE PROCESSINGEE CONTACT

Global Service Deliver

y


GLOBAL PAYROLL CENTER OF EXCELLENCE

Global Strategy

Payroll Compliance

Supplier Mgmt

Employee Contact(Level 2)

Escalations(Level 2)

Policy & Procedures

Global Governance Roles Global COE Responsibilities

COE

Governance: Hub and Spoke Model

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Local Spoke

REGIONAL HUBS

Regional Payroll

Operations

Regional Compliance

Regional Supplier Mgmt

Employee Contact(Level 2)

Escalations(Level 1)

In Country Coordination

Regional Governance Roles Regional Hub Responsibilities

COUNTRY SPOKES

Specific Support

Processes

Local Compliance

Identified Inputs

Selected Projects Escalations

In Country Communicati

on

Country Spoke Responsibilities

Regional Hub

Local Spoke


y


Metrics Matter

9


y

KEY PARAMETERS

Accuracy

Cost

Timeliness

Key Scorecard Indicators

CATEGORY:

Perfomance/ Provider Level Metrics

• Tie to Provider SLAs

• Tie to KPIs

• Measure overall “health” of payroll

CATEGORY:

Payroll Operations Based Metrics

• Concentrate on case resolution

• Measure the performance of the execution steps

CATEGORY:

Processing Metrics

Unit based measurements of payroll and service delivery productivity. Used for root cause analysis

EXAMPLES

• Number of errors and adjustments

• Payment Reissues

• Overpayments

EXAMPLES

• Cost Per Paycheck

• Cost Per Payee

• Payment Accuracy

• Reporting Timeliness

EXAMPLES

• Payroll Deadlines

• Input Accuracy & Timeliness

• Timeliness of Payroll Inquiry Resolution


Technology and Service Delivery: Payroll of the Past


HR/Payroll

HR/Payroll HR/Payroll

Technology and Service Delivery: Payroll of the Future


Payroll

HR/Payroll

IntegrationPartner

Why Accenture? End-to-End Support

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powered by

Information TechnologyHuman Capital ManagementFinancial Management

Ecosystem Assessment

Interaction of processes, policies and systems with ecosystem

Planning & Strategy

Development of a transformation strategy

Implementation

Architecture, design, development and testing of the solution

Post Implementation

Ongoing application maintenance and business process outsourcing activities

Intelligence IndustryInnovationGlobal Reach AlliancesIndustrialization


Why Accenture – Global Scale

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Locations with highest concentration of Workday certified practitioners

Accenture’s Workday Delivery Centers

Hong Kong

225 Workday skilled, certified and

experienced experts

250 Asia Workday Experience and

Low cost delivery capability

50 Workday resources in our emerging European

growth market


HR

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Accenture’s Workday Delivery Methodology

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Project Management and Quality Assurance

HR Transformation

Plan Architect Test Deploy

• Project Scope & Kick Off

• Project Plan & Project Charter

• Governance Model

• Functional, Integrations & To Be Process Discovery

• Mobilization Plan

• Data Privacy and Works Council

• Communication Plan

• Prototype 0 (P0)

• Global Enterprise Design Sessions

• End to End Testing

• Conceptual Design Sessions

• User Acceptance Testing

• Conversion Approach

• Solution/Gap Analysis

• Project Charter & Plan

• Design Decisions

• Parallel Payroll Testing (if applicable)

• Training and Roll-Out

• Gold Tenant

• Production Data Conversion & Configuration

• Knowledge Transfer to Client Support Team

• Project Close

• Transition to Production

• Test Closure Summary and Test Metrics

Change Enablement

Configure and Prototype

Design

Configuration

Unit Test

P1

IterativePrototyping

P2

P3(Payroll)


Learn More

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Contact: Tina Juliana

Visit: Accenture and Workday

Read: • Digital

Radically Disrupts HR• Human Capital Manage

ment Solutions for Workday


mailto:[email protected]

https://www.accenture.com/us-en/company-workday

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Accenture and Workday: Look to the Cloud for your Global Payroll Strategy

Technology

Transcript of Accenture and Workday: Look to the Cloud for your Global Payroll Strategy