Accelerating Your Customer Experience with AWS
-
Upload
amazon-web-services -
Category
Technology
-
view
331 -
download
1
Transcript of Accelerating Your Customer Experience with AWS
![Page 1: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/1.jpg)
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Palvinder Chahil
Head of Edge Services, APAC & China
Part 1: End user behaviour with content
Taiwan Summit
![Page 2: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/2.jpg)
My OTT Definition
• Any app or service that bypasses traditional distribution:
• Instant messaging
• Consuming media
• Booking a taxi
• Playing a game on your mobile device
![Page 3: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/3.jpg)
Where advertisers think we spend our time….
![Page 4: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/4.jpg)
Apps now provide multiple roles
![Page 5: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/5.jpg)
How we actually spend our time viewing all content types..
Source: ComScore Single Source Multi-Platform Study, London Olympics Lab for NBC, 7/12
Note: Data based on total day time spent. N = 720 panelists that use multiple devices and are Olympic fans.
![Page 6: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/6.jpg)
What end users want
• Discovery with consistent quality
• Tailored to us (i.e. by access method and location)
• Peace of mind (i.e. with security)
![Page 7: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/7.jpg)
How have we learned this?
![Page 8: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/8.jpg)
Questions we ask of our customers
• Where do your users view content? What content are they interested in?
• Can you license or create this content? What are your routes to market?
• What outcomes would define success?
• How do you define good performance, measure and monitor it? How do you migrate traffic to utilise a CDN
• How much traffic do you/will you generate and where? How much will this cost?
• What regulations do I need to think about?
![Page 9: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/9.jpg)
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Palvinder Chahil
Head of Edge Services, APAC & China
Part 2: Amazon CloudFront
Taiwan Summit
![Page 10: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/10.jpg)
Dynamic
StaticVideo
Deliver All of Your Content
User
Input
SSL
![Page 11: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/11.jpg)
Static content is the objects on your website that don’t change from user to user
• Images
• Media
• CSS
• JavaScript
![Page 12: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/12.jpg)
Dynamic content is the interactive or personalized portion of a website created on-the-fly for each end user.
• News• Weather• Sports• Social media• Advertising• Stocks• Ecommerce• Travel
![Page 13: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/13.jpg)
Elastic Load
Balancing
Dynamic Content
Amazon EC2
Static Content
Amazon S3 Custom Origin
OR
OR
Custom OriginAmazon CloudFront
example.com
*.jpg
*.php
Set up a simple workflow
![Page 14: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/14.jpg)
Set up security measures using CloudFront
• Access control using signed URLs and cookies• License protection: Geo-blocking using
whitelisting/blacklisting• Inherent DDOS protection (which we will enhance with
additional services) and integration with AWS WAF• Certificate manager • Enforce HTTPs connections and support TLSv1.1/1.2 between
CloudFront and the origin.• PCI compliance
![Page 15: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/15.jpg)
Then instantly reach the world
North America South America EMEA APAC
Super POPs
Cities
Countries
Continents
AWS Region CloudFront Edge Location
![Page 16: Accelerating Your Customer Experience with AWS](https://reader031.fdocuments.us/reader031/viewer/2022030317/587126b01a28abe4448b6485/html5/thumbnails/16.jpg)
Simple call to Action
Its free to set up and is designed to integrate well with the AWS platform or your own infrastructure.
Set up takes minutes and you are not charged unless you use it.
All AWS customers should have this set up, even if its just as a back up option to start.