Capgemini’s Communications Framework (CCF)Within the telecommunications industry, the reasons for business transformation are numerous and varied. A major change in structure — such as a merger, acquisition, or disposition — can simply and swiftly render an old business model obsolete. Companies may require a targeted transformation to respond to an emerging opportunity, for example, launching a new line of business or expanding into a new geography. In addition, convergence in this industry is putting greater pressure on companies to transform their IT infrastructure smartly and swiftly.

Capgemini’s Communications Framework (CCF) can transform a company’s customer Experience across all domains from services and tools to delivery and billing—all this at a competitive cost, with minimized risk and shorter timeframes. Our CCF solution leverages these core elements:

• Leading open and standards-based packaged systems including Oracle CRM, Oracle Converged Billing and Monitization Cloud, Order and Service Management, Real-Time

• Decisioning (RTD), ATG, Customer Data Hub (CDH), and Unifi ed Inventory Management (UIM), cloud based systems like Salesforce Sales/CRM and Vlocity’s industry platform for telecom and other key OSS system applications, like fault and network performance management

• Business processes in line with industry best practices and eTOM framework

• Integration solutions like Oracle’s Applications Integration Architecture (AIA) or cloud-based integration solutions, like MuleSoft or Oracle Integration Cloud to combine these systems and best practices into a single, comprehensive solution

• Customer experience enhancement solutions

Capgemini’s CCF blends the full capabilities of our global telecommunications practice into one platform, addressing the industry’s need for fl exible solutions to manage business change. CCF helps operators execute on specifi c business strategies, such as new service introductions, mergers or advanced customer strategies. With an inventory of proven assets, CCF helps companies shift focus to the strategic nature of their transformation rather than the technology implementation.

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Capgemini’s Communications FrameworkIn all, CCF is an end-to-end IT architecture and business process map that builds on eTOM guidelines and intellectual property (IP) developed over numerous OSS/BSS implementations. The platform includes pre-defined process integrations including Lead to Order (L2O), Order to Bill (O2B), Order to Activate (O2A), Agent Assisted Billing Care (AABC) and Master Data Management (MDM).

Capgemini’s CCF Solutions Lab showcases BSS application components and provides an integrated order flow for residential and business customers. Businesses can see a real-world, working version of the solution before making the leap to full-scale implementation. The lab illustrates core business processes, critical integrations, and typical business use cases. During a conference room pilot, Capgemini facilitates

a collaborative discussion to define strategic and operational objectives. With our Design by Exception approach, teams can easily imagine those elements that, when added to the CCF solution, would create a version configured exactly for their business. Figure 1 illustrates an illustrative architecture and technology view of the platform.

With our technology partners, Capgemini continues to make investments in our CCF transformation assets. Recent advancements aim to fully leverage the power of the cloud and advanced architectures, with new products and processes in support of our clients’ operations.

Capgemini’s CCF helps companies optimize their strategic agenda, giving them a head-start on their journey with less cost and risk, enabling them to provide the services their customers demand.

For more details contact:

Uday NandivadaPrinciple Enterprise ArchitectHTEC email: uday.nandivada@capgemini.com

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40  countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

Learn more about us at

www.capgemini.com

The information contained in this document is proprietary. ©2018 Capgemini. All rights reserved.