Accelerating Digital Government with DocuSign · 2020. 1. 2. · Internal Productivity. Citizen...
Transcript of Accelerating Digital Government with DocuSign · 2020. 1. 2. · Internal Productivity. Citizen...
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Accelerating Digital Government with DocuSignBarton Phillips, VP Public Sector, DocuSign
DOCUSIGN CONFIDENTIAL
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The Digital Frontier forState and Local Government
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Privacy & Security
Citizen Service Internal Productivity
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Citizen Service
Source: Deloitte, compiled from survey of 1,200 government officials from over 70 countries
55%
89%94%
Early Developing Maturing
Importance of digital and customer/citizen service by level of digital maturity
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Anytime, anywhere from any device
#1 ratedmobile app
Most comprehensive customer success programs
Citizen Service
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Internal Productivity
Source: McKinsey report, Nov 2016, “Transforming government through digitization”
“Digitizing behind-the-scenes processes offers the most potential productivity gains…justas governments should digitize high-volume services first, they should digitize labor-intensive, costly processes before others.”
- McKinsey
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Internal Productivity
Source: Third party value engineering assessment for select DocuSign public sector customers
time savings9 days
ACCELERATE MISSION DELIVERY
REDUCE COSTS
per document$35
error reduction92%
GET IT RIGHT THE FIRST TIME
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Source: DocuSign transaction data (2016 calendar year)
<15 Min51%
<1 Hour62%
<1 Day84%
Focusing Your Employees on Citizen Service, Not PaperworkDocuSign Average Completion Time
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“As government systems age, security risk goes up and cost
efficiency goes down”- Accenture
Confidence in government Cybersecurity
Privacy & Security
Source: Accenture
27%All citizens
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• Passed 325 security and risk controls
• ISO 27001:2013-certified
• SSAE 16 examined and tested
• 12 Signer authentication options
Privacy & Security
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DocuSign Product & Platform
Unparalleled Availability
ManageExecutePrepare
• Documents• Data• Workflow
• Authentication• Signatures • Templates
• Reporting• Retention• Audit Trail
Platform
Product
World ClassSecurity
Global Architecture
OpenIntegration Framework
Standards-Based
Signatures
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DocuSign Meets Your Needs
Out-of-the-box
Popular productivity apps
Industry-specific apps
Easy-to-use
Quick to deploy
Flexible
Legacy systems
High volume
Multiple deployment options
Embed in websites
Stand AloneApps
Custom End-to-End Workflows
Pre-Built Integrations
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Digitization in State and Local Governments
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Public Sector is Embracing DocuSign39 States and 400+ City, County, and Municipal Organizations
Non-customer
State Gov’t customer
Local Gov’t customer
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Digitizing Core Agency and Department Processes
Judiciary &Enforcement
Health &Human Services
Tax Collection Education Housing &Development
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Mobile probation officers in the field
100%Digital parole and probation departments
100%“Going digital with DocuSign is a total revamping of how we do business, not only with the citizens, but within our agency, our personnel and our organization.” –Keith Perry, Deputy CIO, Georgia Department of Community Supervision
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95%reduction in average approval time for new business applications, from 3 weeks to less than 1 day
““Digitization isn’t just about modernizing. It’s about genuinely improving access for people who need it the most.” – Former CIO, City and County of San Francisco
63departments using DocuSign
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10xAcceleration in contract processing time
100%of public-facing documents available online
“We’ve seen the biggest win with mobile. Directors can be out of the office for several weeks at a time. Now they can sign while in the field.”
- Teresa Schlaffer
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Administrative Services
Fire Department
Information Services / IT
Human Resources /
People Operations
Treasurey & Tax
Procurement / Purchasing
Other
Alameda County +
$2.6MAnnually
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Alameda County$2.6 M Estimated Annual Benefits from DocuSign Digital Transaction Management
Notes: 1 – Assumes $118K fully loaded annual cost per FTE; 2.6M represents 0.1% of County of Alameda operating budget (~$2.75B);Disclaimer: Illustrative DocuSign Point of View representation. Not an indicator or guarantee of future benefits. Terms and conditions of VE study apply.
$1MHard Dollar Savings
$1.6MProductivity Gains
Estimated savings for 73.5K documents sent:
• Eliminating delivery costs
• No printing/scanning costs
• No physical storage costs
• Labor efficiency
• No manual processing of paper documents
Equivalent to adding 15 FTEs1
without growing headcount!
IncreaseCounty Objectives
• Improve constituent and employee satisfaction
• Accelerate Climate Initiative Goals
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Citizen Service Internal Productivity
Accelerating Digitization in Mississippi
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